HomeGuard Incorporated

8 of the 13 one and two-star reviews we hold, most recent first.

• 1 out of 5Dipti Sirisinahala year ago

  My experience with HomeGuard was deeply disappointing and frustrating. We bought a home for which they had completed inspection and we got them to work on fixing the issues. Big mistake! They contract the work out to BAD contractors and …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Rebecca Larsena year ago

  We used Homeguard for an inspection prior to listing our home. 1. Their proposed cost of repairs is 10x the cost of a contractor or handyman. 2. They were flat-out wrong in some cases. They said the dishwasher wasn't …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Rebecca, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with HomeGuard did not meet your expectations. Our goal is always to provide thorough and accurate inspections, and we take concerns like yours seriously. We’d appreciate the opportunity to review your report in detail and address any discrepancies regarding the findings and repair estimates. Additionally, we are happy to clarify any aspects of our report format to ensure it is as clear and useful as possible. Please feel free to reach out to me directly at jmorgan@homeguard.com or call 925-290-0797 so we can discuss your concerns further. We value your input and hope to find a resolution that meets your satisfaction.

• 1 out of 5RumbleCoa year ago

  The representative I encountered operated his vehicle like a complete lunatic. No concern for the safety of those around them, no courtesy to extend. No integrity on the road = no integrity in business. Not the kind of people I'd want anywhere near my home.

  Reply from the business

  It's unfortunate that your interactions with businesses consistently result in one-star reviews. While we always take feedback seriously, we also recognize that not every complaint is made in good faith. Our team prioritizes professionalism and safety, both on and off the road, and we stand by our reputation for integrity in our work. If you have a genuine concern you'd like to discuss, we're happy to address it directly at 925-290-0797.

• 1 out of 5Brian btk2 years ago

  This review is solely based on the experience that I received from the inspectors who were sent to do their jobs! One gentleman in particular was yelling and cursing to others when pulling up to the jobsite. The inspectors were …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Brian, We appreciate you sharing your feedback regarding your recent experience with HomeGuard's termite and home inspection services. We understand the importance of thorough inspections, and we regret any inconvenience caused by our inability to complete the inspection to your satisfaction. As a professional inspection company, the safety and well-being of our inspectors are our top priorities. Upon our initial visit on 3/19/2024, our inspectors found the conditions within the home and crawlspace to be egregiously unsanitary and unsafe for inspection purposes. Consequently, we were unable to conduct a comprehensive assessment of the property's interior and subarea. Following your subsequent scheduling of a further inspection on 3/27/2024, we commend your efforts in attempting to address the cleanliness concerns within the property. However, upon arrival, our inspectors determined that the conditions remained unsafe for our team to enter and carry out a thorough examination. This decision was made following our strict safety protocols and with the well-being of our staff in mind. A third further inspection was scheduled on 4/5/2024. Despite our best efforts, we could not proceed with the inspection due to the ongoing health risks posed by the property's conditions. In total, we sent six different inspectors to the property – none of them could complete the inspections due to the property's conditions. We remain dedicated to assisting you in any way possible and exploring alternative solutions to address your inspection needs.

• 1 out of 5Henry Fanger2 years ago

  don't answer phone calls

  Reply from the business

  Hello Henry, Thank you for your feedback. We take customer service very seriously and always strive to provide prompt responses to phone calls. However, we do not have any record of your name in our system and believe there may have been a mix-up with another business. Please contact us directly at jmorgan@homeguard.com or call 925-290-0797 so we can assist you promptly. We appreciate your understanding and look forward to serving you.

• 1 out of 5Devang Shah3 years ago

  The worst inspection services ever. I got the inspection done before buying the house. The inspector missed one area. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  HomeGuard values customer feedback. If we fall short of meeting their expectations, we make it our priority to address any issues and provide a satisfactory solution. There is a further inspection of the customer's attic scheduled for 8/16/2023.

• 1 out of 5c L3 years ago

  These people is sending me emails. Nor do I know who this company is. Nor did I sign any papers for there services. Nor did I request or approve any service from them. This place is not honest.

  Reply from the business

  Hello Christopher, I am sorry you are experiencing spam emails or mailers. We are a home inspection company and only send emails to our current customer base. We do not send mailers. If you did receive an email from HomeGuard Incorporated by mistake, there is an unsubscribe button at the bottom of the email to which you can opt out. You can email me as well at jmorgan@homeguard.com so I can further assist you.

• 1 out of 5FirstName LastName4 years ago

  Do not waste your money! They came to my home just to take pictures of all places that they couldn't access regardless of me making clear that I can help with anything they need. These people don't talk, don't ask, just walk around for 30 minutes to make their easy money. They lied when I asked their manager DAVE LOVELACE to explain why they didn't do what I paid for. Company president JAMES STEFFENSON and CEO JAMES HESSLING ignore my emails. I'm assuming it's not convenient to hear the truth about your company James & James.

  Reply from the business

  HomeGuard appreciates our customers taking the time to provide us with their feedback. If a customer feels that their interaction with HomeGuard was anything less than satisfactory it is our goal to work with them on resolving any concerns. We have emailed Pavel on 5/17/2022 for the opportunity to address his concerns.

• reports19
• knowledgeable staff18
• efficient staff9
• efficiency8
• termite7
• informed inspectors4
• roof report3
• pest inspections3
• fast turnaround3
• roof repair2
• easy to talk to2

14 more of the 107 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Heidi MuellerEdited a month ago

  I have been using Homeguard for my clients for many years. Homeguard and its inspectors are simply the best. And a special shout-out for Jose. He is fabulous. The same goes for Jeff. I only use Homeguard and its inspector.

  Reply from the business

  Hello Heidi, Thank you so much for your continued trust and for taking the time to share such kind words. It truly means a lot to us that you’ve been using HomeGuard for your clients over the years. We’re especially glad to hear that Jose made such a great impression—he’ll be thrilled to receive your shout-out! We’re proud to have a team that consistently delivers the level of service you and your clients can rely on. We appreciate your partnership and look forward to supporting you on many more successful transactions!

• 5 out of 5Dan McPherson2 months ago

  I so appreciate you going above and beyond to make everything go as smoothly as possible today Greg Spiker! I greatly look forward to working with you ahead and am grateful for your thorough professionalism, courtesy and kindness to go the extra mile. A rare and special quality indeed. Blessings!

  Reply from the business

  Hello Dan, Thank you so much for your kind words and for taking the time to recognize Greg! We are delighted to hear that he provided such a positive experience and exemplified the professionalism, courtesy, and dedication that we strive to deliver to our agent partners every day. Your trust and support mean a great deal to us. We will be sure to share your thoughtful comments with Greg, who will greatly appreciate the recognition. Building strong relationships and providing exceptional service are at the heart of what we do, and we're grateful for the opportunity to support you and your clients. Thank you for partnering with HomeGuard. We look forward to working with you on many successful transactions ahead!

• 5 out of 5Moya RobinsonEdited 11 months ago

  Cesar (termite), Thomas (general home inspector) and Rafael (roof) are experienced snd informed inspectors. I highly recommend them

  Reply from the business

  Hello Moya, Thank you so much for your kind words! We’re thrilled to hear that Cesar, Thomas, and Rafael each made such a great impression. Our team takes pride in bringing experience, professionalism, and clear communication to every inspection, and it means a lot to know that their efforts stood out. We truly appreciate your recommendation and look forward to being of service again!

• 5 out of 5Mark Darfler11 months ago

  The HomeGuard team did a great job. Courteous, clean and thorough.

  Reply from the business

  Hello Mark, We really appreciate your feedback! Our team works hard to be respectful, detail-oriented, and leave every home just as tidy as we found it. It’s great to hear that came through in your inspection experience.

• 5 out of 5Kourosh Moazemia year ago

  I requested a home inspection from the HomeGuard company. They arrived promptly and conducted a thorough inspection. When I needed a re-inspection, they promptly returned. I requested that the inspector discuss his findings with my …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Kourosh, Thank you for your thoughtful review! We’re thrilled to hear that you were pleased with our team's promptness, thoroughness, and commitment to clear communication. Our inspectors aim to provide detailed insights and professional support, whether it’s through the initial inspection or follow-up visits. It’s wonderful to know that our dedication to respecting your time and needs made a positive impact on your experience. We look forward to being there for you whenever you need another inspection. Thank you again for choosing HomeGuard!

• 5 out of 5Sandra FortayonEdited a year ago

  Katherine Black and Priscila Carrera are amazing! They both go above and beyond when it comes to arranging inspections that work within my busy schedule. Even when I call for a last-minute inspection, they do their best and have always succeeded in working my clients in. I can't say thank you enough for all of your help. 🤗 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Sandra, Thank you so much for your kind words! Katherine and Priscila take great pride in ensuring our customers' needs are met efficiently and effectively. We're thrilled to hear that you've had such positive experiences with our team and that we've been able to accommodate your busy schedule. We appreciate your support and look forward to continuing to provide top-notch service for you and your clients!

• 5 out of 5Ahmad FawadEdited a year ago

  Very professional

  Reply from the business

  Hello Ahmad, Five stars and a shout-out for professionalism — we love to see it! Thanks so much for trusting us. We’re always here when you need us!

• 5 out of 5Leon HuEdited a year ago

  Great Services, very detailed,

  Reply from the business

  Hello Leon, Thank you so much for your five-star review! We’re thrilled to hear you enjoyed our services and truly appreciate your support. Your feedback inspires our team to continue providing exceptional experiences. If there’s anything else we can assist you with, don’t hesitate to reach out!

• 5 out of 5Iris Pradaa year ago

  I really appreciate how patient and thorough these inspectors are. They always explain things in a way that's easy to follow, which makes my clients feel at ease. I’m always confident recommending them.

  Reply from the business

  Hello Iris, Thank you so much for your kind words and continued trust! We're thrilled to hear that our inspectors’ patience and clear communication are making a positive impact on both you and your clients. Creating a smooth, informative experience is always our top priority, and your confidence in recommending us truly means the world. We look forward to supporting you on many more successful transactions!

• 5 out of 5T. La year ago

  Tomas, who did the inspection service, was very patient and thorough. He listened to our concerns and indeed spent sufficient time inspecting those areas. The inspection report was clear with a good amount of details to help us move forward. Highly recommended!

  Reply from the business

  Hello T.L, Thank you so much for your kind words and recommendation! We're thrilled to hear that Tomas provided a thorough and thoughtful inspection experience. Taking the time to listen to our customers’ concerns and delivering clear, detailed reports is exactly what we strive for. We truly appreciate you choosing HomeGuard and are so glad we could help you move forward with confidence!

• 5 out of 5Monica Gioukarisa year ago

  Excellent detail Saved my client from buying something that was going to lose more value over time suggested a further inspection for the sloping of the floors and found out it was a really a big problem

  Reply from the business

  Hello Monica, Thank you for sharing your experience! We’re glad our inspector’s detailed approach helped uncover the underlying issue and prevent your client from making a costly decision. Identifying concerns early—like the sloping floors and recommending further inspection- is precisely why we focus on thoroughness. We truly appreciate your trust in HomeGuard!

• 5 out of 5Stephanie Wedgea year ago

  HomeGuard never lets me down. Excellent inspection and quick turn around on report.

  Reply from the business

  Hello Stephanie, Thank you for the fantastic feedback! We’re so glad to hear our team consistently delivers the thorough inspections and fast reports you can rely on. Your trust means a lot to us; we’re always here to help make your transactions run smoothly.

• 5 out of 5Nicole Nicolaya year ago

  Super fast customer service!

  Reply from the business

  Hello Nicole, Thank you so much for the kind words! We’re thrilled to hear you had a great experience with our customer service team. Providing prompt and reliable support is one of our top priorities, and it’s always great to know it’s making a difference. We truly appreciate your feedback!

• 5 out of 5Mary Anne Rozsaa year ago

  Great inspectors for termite and home inspections--competent, courteous and on time. Will use again and recommend. Mary Anne

  Reply from the business

  Thank you, Mary Anne! We’re so glad to hear you had a positive experience with both our termite and home inspectors. Competency, courtesy, and punctuality are values we take seriously, and it’s wonderful to know our team delivered on all fronts. We truly appreciate your recommendation and look forward to working with you again!

Termite damage often goes unnoticed until repairs become costly because these insects typically feed from the inside out.Aug 7, 2026

• License number shown

  “…Licensing & Memberships Contractor Lic #729266 Facebook X Youtube Linkedin Service…”

• Warranty offered

  “…Inspections Roof Inspections NHD Home Warranty News and Tips About Us © Homeguard…”

Their site also states: states a founding year.