Roofing contractor
Hogan Exteriors
820 McArdle Dr, Crystal Lake, IL 60014
- Google average
- 3.6
- Ratings counted
- 20
- One and two star
- 7 of 20(35.0%)
- Illinois median
- 1.7%
The first three are Google’s own figures for Hogan Exteriors, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the Illinois roofers we list with enough ratings to compare.
Rating breakdown
| 5 | 12 | 60% | |
|---|---|---|---|
| 4 | 1 | 5% | |
| 3 | 0 | 0% | |
| 2 | 0 | 0% | |
| 1 | 7 | 35% |
Much higher than most — the typical roofer in Illinois sits at 1.7%. A higher share is a reason to read the critical reviews below, not a verdict.
The critical reviews
The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.
All 7 of the one and two-star reviews we hold for Hogan Exteriors, most recent first.
- 1 out of 5Samantha Houk3 years ago
Don’t bother even contacting them! They’ll say they’ll get back to you with a quote or check with someone about availability and have someone call or come out and will never return the call or follow back up! Called 4 different days and left and voicemail and couldn’t even get a call back and I was a former client who they’ve serviced my families roof and did repairs in the past year and I can’t even get a call back!!! Terrible customer service. Unbelievable.
- 1 out of 5Sean BranniganEdited 3 years ago
Well, here is my false review of Hogan Exteriors like Kent Heitzinger (Owner of his own Law practice as well) wanted me to do so his ratings go up. Doing the opposite. Kent is a sneaky Unprofessional Manager…also reported him to the BBB. .. Beware of this Company if the Manager asks people to do such a thing.
Google cut this review short. The full text is on their Google profile.
- 1 out of 5Bob Golding4 years ago
To come out and provide quote on roof repairs. No call, no show.
- 1 out of 5Lij Lee5 years ago
Things seemed to go well during our 9 building roof replacement. However, we now have issues caused by improper installation, non-code compliant practices. Hogan's response is if it was missed during the inspection process, too bad, we win. They won't even talk about it or try to work out some sort of solution. Seems now there is a reason they were the low bid. Would give them zero stars if that was a choice.
- 1 out of 5Judy Marshall6 years ago
We had a roof put on around 10-11 years ago. I thought roofs were supposed to be guaranteed for a long time. We have called 2-3 times in the last couple of weeks and left messages with a live person only to be told that someone will contact us. We ant to give the benefit of the doubt, but NO ONE has contacted us back. So unprofessional!!
- 1 out of 5Mike Goff10 years ago
Called three times asking for someone to come out to discuss storm damage with them. They never did. Each time some lady said, oh I didn't know you want us to come out, we will get someone out there this week. 4 months later. . .
- 1 out of 5Bing W11 years ago
We hired Hogan Roofing to replace the whole house roof in the summer of 2004. Right after the replacement of the roof we painted inside the whole house including the ceiling. In less than 6 months, during the spring of 2005 we noticed the …
Google cut this review short. The full text is on their Google profile.
What reviewers keep mentioning
Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.
- timeliness2
- cleanup2
- quote2
- quality work2
Other reviews we hold
9 more of the 16 reviews we hold text for, most recent first. We do not hold every review Google has.
- 5 out of 5Robert Zeivel2 years ago
Being in the Construction Industry myself I would totally recommend Hogan Exteriors. Great people and quality workmanship.
Reply from the business
Robert, thank you for the feedback we greatly appreciate it.
- 5 out of 5Gayle Haefele2 years ago
Very pleased with the new roof and the customer service provided by Matt, my sales rep. He was always responsive to my calls and questions. The cleanup was excellent. I would definitely recommend Hogan!
Reply from the business
It was a pleasure working with you through this process. I am glad you are pleased with the roof we put on for you. Please let us know if there is anything we can do to assist you in the future.
- 5 out of 5Scott K2 years ago
I got this company as a referral from a family member and I could not be happier. Matt guided me through the unfamiliar process and got me scheduled as soon as possible. The crew showed up yesterday, promptly at 7. They completed work efficiently and cleaned everything around the house thoroughly. Very impressed. Would refer to anyone.
Reply from the business
“Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!”
- 5 out of 5Anselmo Varoli3 years ago
They did a great job! I am glad that I found professional roofers. They did everything with quality and amazingly fast. All was done in one day. Thank you very much.
Reply from the business
“Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!”
- 5 out of 5paul demuth3 years ago
This company is a class act, one best contractor I used in 5 years, thanks
Reply from the business
We love hearing this from our customers. Thank you for your kind words Mr. Demuth.
- 5 out of 5Jesse Brei3 years ago
Great service. The roof looks great
Reply from the business
Thank you for your kind words Mrs. Brei. Please let us know if you have any issues in the future.
- 4 out of 5Jackie Wills3 years ago
Everything went as expected. Roofers were on time, price was competitive, roof looks great and cleanup was excellent.
Reply from the business
Thank you for your compliment Mrs. Wills. Please let us know if there is anything else you need help with in regards to your roofing needs.
- 5 out of 5doug wolff5 years ago
The entertainment was awesome
Reply from the business
Thank you sir!
- 5 out of 5Valentina Engelmann10 years ago
Awesome customer service and real people you can count on! They will be our roofers everytime we need anything done. Thank you Hogan Roofing!!
Reply from the business
Thank you for your kind words Mr. Engelmann. I am glad we could connect and take care of your needs.
Other roofers in Crystal Lake
Ranked by how many ratings Google has counted.
| Roofing contractor | Google average | Ratings counted | One and two star | Contact |
|---|---|---|---|---|
| Peerless Roofing Inc.gutter replacement, siding, skylight replacement5.0248 ratings0.8% one and two star(815) 657-9540 | 5.0 | 248 | 0.8%2 of 248 | (815) 657-9540 |
| DGB Roofing Construction Inc.efficient work, gutter replacement, efficient crew4.8190 ratings3.7% one and two star(815) 444-8336 | 4.8 | 190 | 3.7%7 of 190 | (815) 444-8336 |
| Benjamin Brothers Roofing & Exteriorsgutters, professional work, insurance claim assistance4.9159 ratings3.1% one and two star(847) 533-5505 | 4.9 | 159 | 3.1%5 of 159 | (847) 533-5505 |
| Jackson Exteriors Co.gutters, professional staff, insulation installation5.086 ratings0% one and two star(815) 459-7444 | 5.0 | 86 | 0%0 of 86 | (815) 459-7444 |
| Time New Roofing | Crystal Lake, ILresult, project, job5.085 ratings0% one and two star(815) 893-3409 | 5.0 | 85 | 0%0 of 85 | (815) 893-3409 |
| Level Up Restoration LLCnew roof, roof replacement, insurance claim assistance5.063 ratings0% one and two star(815) 216-4550 | 5.0 | 63 | 0%0 of 63 | (815) 216-4550 |
Where this page comes from
Every figure above is Google’s, captured on 24 September 2026. The star average and the 20 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 20, of which 16 have any text — and it is not everything Google shows.
Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.