Gutter & Roof Solutions

All 8 of the one and two-star reviews we hold for Gutter & Roof Solutions, most recent first.

• 1 out of 5Jameson BrewerEdited 2 years ago

  UPDATE: roof is now leaking very badly in multiple places with several inches of water pooling on the floor of our house. I advise you to STAY AWAY from this joke of a company Hired this company to replace our existing roof, which was a mistake. Things went good at first, roofers were polite. They sent nails through the roof and into our house in many places and came back and removed all of them (or so we thought) without fixing damage done to our ceilings. We have since discovered more nails, standing water on our roof that isn’t draining properly, and multiple leaks. Have tried contacting them many times the past few months, only to be told that “someone will call us the next day” (which never happens). They provide a “warranty” even though they completely blow off there customers when they need something repaired. I would strongly recommend anybody that is contemplating hiring this company to STAY AWAY (unless you would like to spend $20,000+ to have a leaky roof and be completely blown off, we are now considering pursuing litigation against this joke of a company (which somehow has a 4 star rating)

  Reply from the business

  Mr. Brewer, I apologize for all the trouble you've been having with your roof. I know that our operations manager is looking into this and the roofer is coming out to evaluate the situation to see what steps we will be taking to correct it. I will be getting an update from him and then will proceed with whatever needs to be done to make it right. I assure you this is not the normal for us here. We work hard to provide quality workmanship and customer satisfaction. Your feedback is appreciated. Thank you, Tracy - Customer Communications Mgr.

• 1 out of 5Asia Evans3 years ago

  Call and schedule an appointment for an estimate but don’t expect a courtesy call back with a quote, unless you call the business several times. Bill Heeter came to my home to provide an estimate to repair/replace the shingles on my roof and it took me nearly two weeks to learn that they weren’t willing to accept the job because the total cost was not more than $2000. Instead of communicating that to me timely and professionally, I had to continuously call and get the information from a rude receptionist, who tried to overtalk to me.

  Reply from the business

  Hi Asia, I apologize that your experience came off this way. We did not want you to have to pay a minimum that many roofing company's require and rather gave you advice on the best course of action for your roof repair. I apologize your … More

• 1 out of 5Matt Aldrich3 years ago

  Short Version: Terrible experience with the sales rep put the company, with a roof bid that was in the running, out of the game. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Matt, Thank you for your feedback. I am so sorry to hear about your experience while receiving an estimate. This is not the usual experience for our customers, and we would love the opportunity to make this right. Please reach out to us at (253) 737-5062. Thank you and have a great day!

• 1 out of 5Mercedes Sonnier5 years ago

  I hired Gutter and roof solutions NW to install nee gutters on my house. It was requested that I be home near the end of installation, to inspect and provide final payment. During scheduling choose a day I could be done at work early and provided the time I would be home. They called before this time to ask where I was and to let me know they were done. A bit frustrating! when I got home they had installed white gutters instead of black. I called them to let them know, leaving a voicemail. I did not hear back for nearly a month. I assumed that they had written off the $1000 that I owed which was fine by me, but still rude not to call me back. They call back about month later and offer $300 dollars off the white gutters or they can come and install black ones. ( requiring me to take off work and lose money for their mistake) They did not seem to care that I was unhappy with the options either. The workers also walked on my deck roof, which is made of a material that is not supposed to be walked on. Terrible customer service. Do not recommend.

  Reply from the business

  Hi Mercedes, we apologize for the mixup in color. We do our best to avoid any mistakes and have processes in place so that this does not usually happen. Due to our office being closed for the holidays, we unfortunately missed your call. But … More

• 1 out of 5Travis Araki5 years ago

  I had them install gutter guards, and they did a very poor job of a gutter tune up by not fixing the leaks, blew rubbish all over the house instead of cleaning it first, very poor workmanship. The job was poorly done and not happy with results. I kept leaving messages for them to come back and fix these issues, but no response. But they were fast taking my money. Very poor communication and I would not recommend this company. I am still waiting on a response back to fix the issues of leaking gutters and some of the area the guard guards cover doesn't cover the entire gutter.

  Reply from the business

  Hi Travis, we apologize for the experience you have had and for our lack in communication. A team member will be reaching out to you shortly. We always strive to make our customers happy and would like to do our best to resolve this issue for you and leave you satisfied with our work.

• 1 out of 5Tim BovatEdited 6 years ago

  I had many problems with the original install. 4 of 5 miter joints leaked and were done very poorly, there was damage to one of my windows and to a lot of areas on my freshly painted barge board, a roof valley missed any gutter altogether, there were white fittings throughout my Linen colored gutter system, there were gaps in the Valor gutter guard and areas of the Valor were channeling water underneath the shingles along the barge board. The Production Manager, Don, contacted me right away however the conversation was very difficult. Don went on and on about people trying to take advantage of the company and came off like he was accusing me of trying to avoid paying the full agreed price. I ended up a little upset but was able to explain that I just wanted proper gutters and needed the problems fixed. Don promised that his best guy would redo all of my miter joints, the Valor problems would be fixed, the white fittings would be painted the correct color and I would be left with some of the Linen spray paint for touch-ups. 1st repair attempt the gutter crew showed up and had zero linen colored gutter on their truck and told me they were expecting to just be working on the Valor gutter guard. I insisted that they re-work the miter joints so they had to send a guy 2.5 hrs round trip to pick up some gutter. They spent time getting my Valor gutter guard working correctly while another guy was picking up materials. The crew replaced the worst section of gutter and the new miter joints on the replaced section look good. Unfortunately I didn't notice that one section of the gutter was sloped completely wrong. Also, the crew couldn't replicate a leak with a garden hose on one of the miter joints and ran out of time so that joint wasn't replaced. 2nd repair attempt went smooth, the section of gutter that had been repaired had the slope adjusted and is functioning well. Still no work on the 5th miter joint that was bad. 3rd repair attempt. I was finally able to get a vide

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Tim, Sorry to hear your experience wasn't as smooth as you had expected. I hope you are happy with all the corrections we came back and did. We do make mistakes occasionally, but we always correct our mistakes. We are always here for you in case you have any other concerns. But corrections look excellent and happy holidays. Thank you for your business.

• 1 out of 5Bethany JacksonEdited 7 years ago

  The salesperson was very well informed and the company treats its employees well. The workmanship was perfect, and the installers were professional and timely. There was a discrepancy with the contract, the gutters on the front of the house needed to be replaced but that cost wasn't included in the original contract. The company gave me the gutter material at cost, and didn't charge me for the labor. The gutter material cost was higher than I expected, even at cost, but the company explained that it was continuous gutter, rather than pieces, which was more expensive. The gutters are performing well and I am satisfied with the work. UPDATE: the gutter gaurds aren't working. They are dripping on my deck and driveway, which is going to be a hazard when it freezes. I have been using the pole and brushing the gutter guards...no good. I called the company and not only did they not help, they wouldn't even let me pay them to come clean the roof. This was like $4000 for the gutters...complete waste of money. UPDATE 2: They came and cleaned the gutters (No notice, just showed up and then called for payment). The back gutters weren't cleaned, I even sent pictures, but they charged me anyways. Rough. I contacted the Valor company...pretty sure that warranty is worthless, I still haven't heard back from them

  Reply from the business

  Thank you for your feedback! I apologize for the lack of communication regarding your gutter material. We work hard to communicate with our customers. I will make sure someone contacts you to discuss the issue. Again, we appreciate your … More

• 1 out of 5Peggy Dougherty7 years ago

  We purchased the “gutter solution” for a building in Tacoma. I was very clear with the salesperson Kevin that I was buying the “cap solution” so that we would not have to get on a ladder and clean them out. For 100 ft of this “solution” …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Peggy, I'm sorry you're not happy with our solution. We do our best to make sure our customers understand that although the Valor gutter system is virtually maintenance free, there is still a certain amount of light maintenance that needs to be addressed from time to time. The pole and brush we provide is for that. We are happy to schedule a service call, which is at no charge to you, and take care of anything that might be causing a problem. Please feel free to contact our office and we can set up a service call for you if that's what's required. Thank you

• gutter replacement19
• estimate15
• warranty12
• scheduling12
• helpful team8
• install crew5
• professional crew4
• timely installation3
• competitive pricing3
• efficient crews2

14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kyle Duignan2 years ago

  Excellent service and quality work. They were able to get my roof done a month and a half before the other companies could.

• 5 out of 5David Cho2 years ago

  tl;dr - I would recommend Gutter & Roof Solutions NW without hesitation. The product and level of Customer Service we received, made the estimate for the roof replacement seem more than reasonable. The estimate was not the cheapest but was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're grateful for your wonderful review and thrilled about your incredible experience working with our team here at Gutter & Roof Solutions NW. Thank you for choosing us and taking the time to share your feedback.

• 5 out of 5Sandra Dasher2 years ago

  Very happy I went with Gutter and Roof Solutions to have my roof and gutters replaced. Everyone we dealt with was friendly and professional. The work crews were excellent and they got the whole project finished in two days.

  Reply from the business

  We're delighted to know that you found our team at Gutter & Roof Solutions NW to be friendly and professional. It was a pleasure to work with you! We thank you for choosing us and taking the time to share your feedback.

• 5 out of 5Andrea Famularcano2 years ago

  I had a great experience with Ryan T. His transparency and knowledge made us feel confident in our decision to go with Gutter & Roof Solutions NW. I appreciate the time Ryan took to walk through our property with us, and the patience he had …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are so delighted to hear about your experience with Ryan and our team here at Gutter & Roof Solutions NW. Thank you for choosing us. It was a pleasure working with you!

• 5 out of 5Juan Romero2 years ago

  My roof and gutter project was completed from start to finish ethically and professionally. It is a quality job and their work crew was the best. I highly recommend them for any roofing and gutter projects.

  Reply from the business

  Thank you Juan for choosing us and taking the time to share your feedback.

• 5 out of 5Christine Hurley2 years ago

  I highly recommend Roof and Gutter Solutions NW (RGSNW)! In February 2024, I had RGSNW install a new roof and gutters on my home and remove an overhang attached improperly to my roof. I have been impressed with all aspects of the process and the quality of the products! I had reached out to a few other companies for estimates. RGSNW was the final company to come out to give me an estimate. I was impressed with their sales representative, Ryan! He was knowledgeable, professional, and patient! He spent a significant amount of time talking with me and teaching me about roofing and he clearly explained his recommendations. I had a tight budget for this project and Ryan helped me evaluate my options so that I could have a quality roof that fit within my budget. He discovered an active leak in my attic that wasn’t discovered by the reps from the other companies. When I signed my contract, he called his office and requested that a crew come over and tarp my roof. The crew arrived that day and covered the leak in a secure a neat way. I expected to have to wait roughly 5-6 weeks before a crew could install my roof, but I was surprised by a call from Francisco, the person responsible for managing my project, a week after I signed my contract. With the rain and personal constraints, my project was pushed back a bit, but was completed before the 5-week estimated installation date. Working with Franciso was great! He was professional, friendly, and responsive. He clearly explained the process to me and listened to my constraints, working with me to accommodate my schedule. He checked in with me throughout the process, making sure I was satisfied and everything was going well. The roof installation crew, led by foreman Cervando, did an amazing job! They also were professional and courteous. And, they were incredibly hard-working! The crew worked the entire day (for 2 days) from early morning until it was dark. Each day they cleaned the site and when they were completely finished

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Andrew shoucair2 years ago

  Very happy with their work! 10/10 would recommend.

• 5 out of 5John Hardt2 years ago

  THANK YOU FOR AN EXCELLENT JOB ON OUR ROOF! Your crew was great. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5fay farrington2 years ago

  Ryan did an excellent job explaining everything. He went through everything. Checking the whole roof . He was very thorough and honest.

• 5 out of 5David Miller2 years ago

  We hired Gutter & Roof Solutions NW to do a roof and gutter replacement on our property. This can be a stressful process, but Paul was very patient in communicating all the steps involved prior to signing the contract. I wanted to give particular recognition to Franscico (project coordinator) for keeping me informed through the inevitable PNW weather delays and as each phase went started. He was great with checking in with us. Jesus, as site foreman, also checked in with our tenant to minimize disruptions and helping us coordinate the inspections that the city required. I'd recommend Gutter and Roof Solutions NW for people needing a roof replacement on their properties!

• 5 out of 5Mark Jorgensen2 years ago

  I’m very pleased with my experience with Gutter & Roof Solutions NW. They replaced my roof using high quality materials at a fair price. The salesman Chris was very knowledgeable and forthright, and willing to work with my insurance company …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Shinji Unno2 years ago

  We are very happy about everything Gutter and Roof Solutions NW did for our roof and gutter replacement project. First, the salesperson was knowledgeable, and I was able to verify what he taught us in the process of selling their services was correct. I am pretty certain that we chose the best materials we can get for our budget. Then the project manager was able to schedule his staff work on the project only on completely dry days in November. It was not an easy task because November is the wettest month around here. The roofing people started working on Thursday and could not finish their job by the end of Friday. It was cold, and the roof was frozen in the morning on both days. Probably they could not do as much as they would like to in the morning. It got dark by 4:30 pm. Those are probable reasons why they could not finish the job in two days. I was worried because rain was forecasted by Saturday evening. However, they came back on Saturday morning and finished the roof replacement hours before it started to rain. It turned out to be a heavy rain for the next 12 hours or so. Sunny days returned on the following week. The gutter people did what they could do in a few hours on Tuesday. However, they could not connect the gutters to the downspouts because the roofing people somehow removed the connection parts when they uninstall the old gutters. It rained that night. On the following day, which was the Wednesday before Thanksgiving Day, the gutter people came back in the late afternoon. They completed their job in the dark. We were quite happy because we had given up on the completion of this project before Thanksgiving Day. I checked the roof and gutter on the following days. Everything looks as it supposed to be. I went up to the attic. The roofing people did a great job there, too. Of course, nobody knows what is going to happen to the roof in the future, but we are assured that the roofing material by GAF and works by Gutter and Roof Solutions NW are co

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Polly Bellotti-Garvey2 years ago

  This company is great to work with, from the estimator to the installers, everything went smoothly. They check in regularly and have a quick response time to calls. I would recommend them for a new roof and gutters.

• 5 out of 5Amy Cheng2 years ago

  Our experience with Gutter and Roof Solutions was excellent from start to finish. Our house was built in 1987 and still had the original roof on it, so I knew that I wanted to hire a quality company who could deliver a complete roofing solution including gutters and gutter covers. Out of the 4 different roofing companies that I reviewed, Paul, the sales rep I met with was the most knowledgeable and thorough in walking through detail by detail all the different elements of our roof solution. Underlayment, flashing, vents, the different shingle elements, gutters and gutter covers. Everything was clearly explained and the purposes of each element. He showed samples of everything. I did my own research on the different gutter cover types and then listened to what Paul had to say and why the choose to exclusively install Valor, and adding in my own research, I came to the same conclusion. Paul was very professional and personable. From my other interviews I did get 2 lower bids and 1 higher. The 2 lower bids that I did not go with were from 1 company that had all 5 star reviews but has only been in business for a little over a year and didn't have the same credentials. The second only showed a little interest in replacing the gutters and didn't offer much in terms of alternatives which was very important to my overall solution. The crew that did our install was great. The onsite supervisor was polite and clear in communicating with me as well as my neighbors since I live in a set of houses that sit right next to each other. They inspected the underlying plywood after pulling up the old roof shingles and replaced 10 of them that had water damage due to the roof being more than 30 years old and the gutters being damaged for a lot of that time. They were thorough and paid attention to detail and finished the whole job in 2.5 days. The communication from Francisco, the Operations Manager was excellent, keeping me informed with what they were finding and any addit

  Google cut this review short. The full text is on their Google profile.

• Free estimates

  “…Get Your Free Estimate NOW 253-465-2930 Your Trusted Gutter…”

Their site also states: states years in business.