Granite Basin Roofing

All 3 of the one and two-star reviews we hold for Granite Basin Roofing, most recent first.

• 1 out of 5Kyle Chun3 years ago

  Hired Granite Basin to repair a leak in my roof which failed to fix the problem. The owner Greg came back out to re-evaluate the situation and provided little to no direction or recommendations to remedy the problem. I got the clear impression that he was un-interested in job, and informed me that the cost of the failed repair was non-refundable because the repair was based on his best guess of the problem. Granite Basin's staff and front office were fantastic - very professional and kind. However, as the face of the organization and business, Greg gave me the impression that he didn't know what the cause of my leak was and that it wasn't worth his time to actually pursue it and deliver the high-quality result that they tout. Furthermore, he imbued little to no concern over the fact that he might lose my business over this issue. I hired Granite Basin due to their reviews and recommendations from a few personal colleagues. Their promptness in response and kindness of the front office gave me confidence in their work. The failure of Greg to stand by the work of his business, to reinforce my confidence in his product, and to actually care about earning my business is what drove me to produce this review. I am a small business owner and have complications and failed results from time to time - we all do - we're human. I try my best to stand by my decisions and work, and do everything possible to remedy what I can. My impression of Granite Basin Roofing is that their decision to fully deliver on a job is dependent on how much they want the job, and whether or not it is worth their time. I would recommend another roofing contractor for any repairs.

  Reply from the business

  Hello Kyle, I am apologetic for your experience that left you feeling as though we do not stand by our work. Our contracts do state that repairs cannot be guarantied, and they are an attempt to resolve an issue. With that said I would like the opportunity to redeem our reputation with you, if possible. I will contact you personally to explore the options.

• 1 out of 5Lynn HughesEdited 3 years ago

  Lousy

  Reply from the business

  Hello, I would like to improve your assessment of our company. I do not find your name in our customer database, if you would like to give us a chance to amend please reach out to us at our office 928-772-9222

• 1 out of 5Chris4 years ago

  Zero respect for wildlife. Watched a worker deliberately drive around our stopped vehicle and run over an animal in the road. When confronted all he could say was "I wasn't sure what you were doing". Avoid this business if you have any respect for the wild we live in.

• friendly staff6
• roof repair6
• quality work3
• reasonable cost2
• efficient staff2
• punctuality2
• wind2
• roof installation2
• phone2
• estimate2

14 more of the 17 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jodi Junod6 months ago

  This is our second roof replacement with Granite Basin (two different homes). They are always very professional and do a great job from Haley in the office, to Jamie that does the bookkeeping to the roofers themselves. I highly recommend them!

  Reply from the business

  Hey Jodi, we are glad to know you had a good and timely experience with us. Thank you for taking the time to write us up!

• 5 out of 5Maddy Ward9 months ago

  Very friendly staff. Thanks for your help!

  Reply from the business

  Thank you for your kind words!

• 5 out of 5Lee Anets10 months ago

  Very professional roofers. Work was well done and they cleaned up nicely afterwards. They took on our smaller repair without hesitation though we live out in Chino. Friendly staff at office too. Thank you!

• 5 out of 5S Greenea year ago

  Greg came out for an estimate. We picked them for a 2nd opinion regarding some damage the wind caused. The first co estimate fit within the expectations of what the ins co estimated (but wasn't worth the claim) - at any rate - Greg checked …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your kind words! We're thrilled that Greg and our team could provide a clear solution and exceptional service. We truly appreciate your trust in Granite Basin Roofing and look forward to assisting you with any future roofing needs.

• 5 out of 5Pamela Reverea year ago

  I would highly recommend Granite Basin Roofing. Greg came out on a Tuesday looked at my roof that needed A new clay piece that Had fallen off and had broke. It was a small job and sometimes companies don’t want to be bothered with small jobs. Thursday morning it was already being installed. That has to be the fastest anybody has come out to my house and repaired something. Thank you so much for being so nice and so efficient. I will highly recommend you when someone wants roofing done. Pam

  Reply from the business

  We appreciate you taking the time to share your experience with us. It's wonderful to hear. Your recommendation means a lot, and we wish you all the best with your roofing!

• 5 out of 5Jesse Boppa year ago

  Greg from Granite Basin roofing came out to my house for an estimate. He was very professional, on time and courteous. He offered me a great solution for my roof. I am very pleased to have worked with him. Thank you Greg and Greg and Granite Mountain Roofing for your help. Jesse

  Reply from the business

  Thank you Jesse for taking the time to comment, we appreciate you! We are so please that you had a good experience and are here if you should need us again.

• 5 out of 5john treguboff2 years ago

  They replaced our roof and very expeditiously.

  Reply from the business

  Hey John, we are glad to know you had a good and timely experience with us. Thank you for taking the time to write us up!

• 5 out of 5Timothy Hoffman3 years ago

  Storm and wind damaged our roof (lost 27 shingles) while we were on vacation. Requested quotes from several roofing companies and THIS company was prompt to review the damage, honestly estimate the work and materials needed, put everything into one quote and delivered it the day they said they would, performed the work really well, billed me and we coordinated all of this via telephone with Hailey and via email with Jamie. The coordination and support received could NOT have been better. The work was done professionally and ON TIME.  Exceptionally responsive and solid repair. Our security camera captured the date/time of the repair, which was 100% on-time.  THANK YOU!  5 STARS!!!

  Reply from the business

  Thank you for taking the time to write such a nice review!

• 5 out of 5Robert Moses3 years ago

  Work done well in a timely fashion

  Reply from the business

  Thank you Robert!

• 5 out of 5Michele Purple4 years ago

  They were one of three estimates I got. Cheaper by a few thousand. Which makes them popular! I had to wait much longer then, but well worth it, the crew busted their butts & were done in a day. My house almost 2400 s/f. Even my neighbors commented they never seemed to take a break. I can vouch for that as I was home the whole time comforting my pets. Quite loud lol but yea new roof thank you

  Reply from the business

  Thank you Michele, we are so pleased to hear that you enjoyed your experience and are happy with your roof.

• 5 out of 5Greg O'Malia4 years ago

  These people are great. Willing to go the extra mile to help. Owner Greg is great Also Adam and Kelly are easy to deal with. If you need a roof repair or a new roof give them a chance You won't be disappointed.

  Reply from the business

  Thank you Greg! It has been a pleasure to do work for you.

• 5 out of 5R Branstrator5 years ago

  I was quite impressed with Greg's approach to a leak we had. He throughly explained the problem, but suggested trying something more simple without removing many tiles since he was reasonably sure where the source of the issue was and access was pretty direct. If indeed the problem persists as he said it might, we will certainly call Granite Basin back to investigate. Robert

  Reply from the business

  Thank you for taking time to leave a review! We are so pleased to know that you had a good experience with us!!

• 5 out of 5Shari Graham5 years ago

  4 stars to all of you! Everyone from office staff to inspection, roofers & final inspection were professional & friendly. And.....did a great job on my roof! This is what a good company should be!!! Thanks, y'all!

  Reply from the business

  We are so happy to know that everything went well for you! Thank you so much for for taking the time to comment here.

• 5 out of 5Toni True5 years ago

  Granite Basin has done multiple repairs plus maintenance on the 20 year old roof at my work, Arizona Highway Safety Specialists. They are always prompt and thorough and very affordable! Great company! When we are ready for a whole new roof we will definitely be calling them!

• Licensed

  “…By hiring a licensed roofing contractor, you’re protecting…”

• States years in business

  “…Work With Granite Basin Roofing With more than 18 years of experience, our team is deeply…”

• Mentions the BBB

  “…Our accreditations with the Better Business Bureau and Prescott Chamber of Commerce…”

• Family owned

  “…Roofing Inc, we take pride in being a family-owned company that has served Northern…”

Their site also states: states a founding year.