Garner Roofing Inc

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Roger Daniels3 weeks ago

  Horrible experience.

• 1 out of 5Randy JohnsonEdited 5 months ago

  **Update** Garner Roofing never did fix my snow fence that they installed incorrectly. I've washed my hands of them and wish I could give ZERO stars. I hired Mountain …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5David AfanaEdited a year ago

  Garner Roofing has always done a good job on my roof repairs until now. In August, I hired them to fix a roof leak and to add gutter guards. I signed a contract online and paid a down payment. After the job was done, the workers told me …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Dylana year ago

  This is terrible service and poor business practice! Ruben Moreno came to my property in June 2024 and said that they have a special and gave me a quote for my roof. They took my deposit said it would probably be installed in July/August. When August came, No one called me back or set something up. I had to call them to get an update. They said that they would have to come back out and look at the dry rot to make sure they can give me a more accurate quote since they did another property for me and jacked up the price to 3-4 times the original bid because they said that there was more dry rot than they thought. The roof stay opened and it rained so I had to accept their overprice bid in order to finish the job. I wanted to avoid this again so I asked them to confirm the dry rot estimate again on this property in August. They came out and never called me back again. I had to call their office and Ruben and asked for my deposit back. They were quick to take my deposit originally. But it's now November and they keep on playing phone tag games saying that they need to confirm the mailing address. It's now November 25, 2024 and I am still chasing them to get the original deposit back in June! Such terrible customer service, unprofessional, poor business practice! I WANT MY MONEY BACK FROM RUBEN AND GARNER ROOFING!!!! Stay away from these guys!!!!

• 1 out of 5Kevin_YEdited a year ago

  Final update 1-10-25: No surprises here, they shut the business down. The owner, Rich Walton, is as bad as it gets. The skylight they installed cracked and although it had a 15 year warranty, Garner was run into the ground way before my …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5MarkEdited a year ago

  I reached out to Garner for a roof installation, initially impressed with their mail promotions. Michael conducted the inspection and did a great job. However, things began to go downhill once Austin got involved. He provided a quote that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mark W., We take your feedback very seriously and would appreciate the opportunity to to speak with you to properly address your concerns. Please contact our manager at +1 916-864-9770 at your earliest convenience.

• 1 out of 5Adam Foster2 years ago

  I never write reviews, but my experience with Garner has been so poor that I feel compelled to share my experiences. At first, I contacted Garner for a roof inspection. No real issues there as we got a detailed roof inspection within the time frame we requested. So far so good. The real issues came later, as I was attempting multiple times to get a hold of our inspector regarding some additional questions regarding the report and ideally get a proposal for some additional work to be done. Those outreach attempts went unresponsive. I then escalated to the managing director, who was quick to take my call and assure me all questions would be answered + a proposal would be delivered. All sounds good and previous issues would be put to rest. It's been six weeks, and I have never received any sort of proposal for further work. Instead, the sellers of my house who did contact Garner for cleaning debris from the gutters and valleys, also expressed multiple issues with working with them. Garner also wrongly sent me a change order form (which I never signed or requested) and is continuously chasing me for payment, despite that I personally never asked them for additional work. The sellers were adamant that they had paid. When I then called Garner to get an understanding of what happened, the individual whom I spoke with could not even confirm if the work had been done in the first place. So now we have a situation where it would appear Garner is attempting to double charge different parties for work that nobody can confirm if it has been completed or not. Needless to say, Garner has not only left a horrible taste in my mouth and the sellers of the house, but also both the listing and buyer side agents, who are quite prominent in Sacramento. They will be advising all of their clients proactively to steer clear of Garner for good reason.

• 1 out of 5Trent CescoEdited 2 years ago

  The work done was very good, but now my home is having a lien put against it because Garner hasn't paid their supplier even though I paid them in full. I have called and no one has gotten back to me. This needs to be resolved asap since the …

  Google cut this review short. The full text is on their Google profile.

• knowledgeable staff68
• polite staff18
• thorough inspection17
• estimate16
• professional technician10
• dry rot repair7
• tile roof7
• solar installation4
• downspout installation2
• fair estimate2

14 more of the 24 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Pamela Paynea year ago

  Very professional very knowledgeable very clean very informative, i'm pleased that Garner Roofing will be taking care of my issues thank you

  Reply from the business

  Hi Pamela Payne, Thank you very much for the wonderful review! We always strive to provide every customer with the best service possible. We appreciate you telling the world about us! If you are ever in need of our roofing and siding projects again in the future, please do not hesitate to contact us.

• 5 out of 5Victor Durana year ago

  Austin was very thorough in his inspection and explanations of the existing roof problems and his recommended repairs. Well done!

  Reply from the business

  Hi Victor Duran, We are so happy to hear about your experience with us! Thank you for your kind words and hope to work with you again in the future.

• 5 out of 5Cedric Williamsa year ago

  Service was very good.

• 5 out of 5Rodney Wonga year ago

  Jason was straightforward and honest. Other roofers told me I needed work done and Jason told me it was unnecessary. Highly recommend.

• 5 out of 5Steven PaineEdited a year ago

  Michael was very clear and precise about the possible fixes to our roof. He provided us with several quotes for different issues so we could do them over time as needed. He also gave us photos and explained what the issues where and how they would be addressed.

  Reply from the business

  Hi Steven Paine, We are so happy to hear about your experience with us! Thank you for your kind words and hope to work with you again in the future.

• 5 out of 5Doug Simona year ago

  The process went very smooth. The crew all did a great job and when I had a question, I got the answer I needed from someone on the crew. I have no complaints with you or the crew. And afterwards, it was all cleaned up. So the guy in charge did a great job at making it a great experience for me and my family. Thank you very much. Doug Simon

• 5 out of 5RICHARD BREUERa year ago

  Richie did an amazing job today. Working solo in close to 100 degree heat he cleaned out our roof valleys, repaired dry rot , and installed stainless steel gutter guards.

• 5 out of 5mark wingoa year ago

  Rubin was very knowledgeable, honest and up front about his company, the service and product. I did not choose him for my roof replacement however. I chose a more local company, a neighbor and acquaintance.

  Reply from the business

  Thank you, mark wingo, for the highest rating. We aim to please all customers. We are so happy we met your expectations. We hope to be of service to you again in the future.

• 5 out of 5Veronique LagrangeEdited a year ago

  Excellent and thorough work. Professional and courteous technician. Well done !

• 5 out of 5Iffat Riaz Raufia year ago

  Jason arrived on time, introduced himself and his role at the company, checked before entering in the house. Jason was professional, respectful of property and took time to explain the issues. He provided answers to all the questions, I had. I would recommend Garner Roofing: a veteran owned company.

  Reply from the business

  Hi Iffat Riaz Raufi, We are so happy to hear about your experience with us! Thank you for your kind words and hope to work with you again in the future.

• 1 out of 5Mark Klang2 years ago

  A warning. Stay away from Garner Roofing. Signed up for the 41 point inspection off a flier I received in the mail. After the technician came out, never received any documentation on what they found. We have some water damage. Took over a week to get the quote. Quote came in around $5,000, almost no description on what they were doing for $5,000. Called everyday this week to speak to the manager. She never called me back. Would never do business with this type of company.

  Reply from the business

  Hi Mark Klang, Customer satisfaction is always a top priority at Garner Roofing Inc. We strive to provide the best service possible. We would appreciate the opportunity to speak with you to properly address your concerns. Please contact our manager at +1 916-864-9770 at your convenience.

• 5 out of 5Brenden Hetrick2 years ago

  garner roofing was amazing. I had previously called 5 roofing companies and none of them would come out and repair or even look at my house because the job was not worth their time. Garner scheduled me a 100 dollar estimate. Christopher Collier was my roof inspector, he showed up on time, repaired my roof during the estimate and even cleaned the leaves off of my roof. I could not be happier with the service garner and Chris provided. They went above and beyond to make sure my roof was properly treated and ready for winter.

• 1 out of 5Brian BernardyEdited 3 years ago

  Requested a job to replace the entire roof and add solar panels. Large job. The initial consultation was over a week out from the initial phone call then had to be rescheduled for another week out because of a job emergency of the project manager. Ok. After the consultation there was no communication so after 2+ weeks messaged the project manager and he said he was on vacation and would would get the estimate in a couple of days. Another 2 weeks later and no communication or estimate. Phoned the main office and also had not heard back. I cannot attest to the cost value as I never heard back from this company. If this type of project management is an indication of the work to be done, take a hard pass and find another company. Update September 2022. Made the mistake of going with this company. Installed the wrong roof with damaged tiles who will not make right. They tried to hide the damaged tiles with spray paint. 3 days after the most recent rain the gutters are holding >1 inch of water and despite the warranty or contract, they will not address or fix. There is now a California State License Board investigation pending on the company. Update 3/7/2023 Still after 9 months garner roofing, as well as infinite energy, have failed to address any of my concerns. The California State License board is still investigating which takes a long long time. Many many calls receive no response other than we will get back to you or XYZ is out of the office. A BBB compliant lead to Garner stating they came out multiple times to address my issues to “make me happy” when in fact they came out only a couple to create more problems with their fixes, an installation mistake they made during installation. A warranty issue they state was beyond a warranty issue. I still have gutters with standing water day and days after a rain storm. The gutters leak and at the corner seams, they leak like it was a down spout. 1/3 of the roof still has crushed and severely scraped tile that now looks li

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Katrina Hiott4 years ago

  The installation crew did a great job on a very challenging roof installation. The office staff were not as communicative as I would have liked about progress and delays, but at my insistance they did schedule a Saturday crew to help get my project caught up before a big storm.