Five Star Roofing Co.

8 of the 16 one and two-star reviews we hold, most recent first.

• 1 out of 5Anthony Paul4 days ago

  Completely unprepared, unprofessional, and a complete waste of time. Tony from Five Star Roofing showed up over an hour late with zero tools—no notepad, no tape measure, nothing. In fact, he actually asked me to borrow a tape measure and have me walk across the roof with him just to help him measure. He threw out vague ballpark numbers ($6,000 that magically jumps to $10k–$15k once you factor in tearing off the old layers), missed his own deadline, and then couldn't even remember who I was when I called him two days later, hiding behind a string of personal excuses. Look, shit happens and people have lives, but I’m not paying someone to show up unprepared and treat a professional estimate like a casual favor. When you expect the client to do the measuring and follow-up for you, you're just wasting people's time. Passed on doing business here, and I'd suggest looking elsewhere if you want someone who actually knows how to work.

• 1 out of 5ATag11 months ago

  I called Five Star to fix a leaky skylight. Slick Nick convinced me I needed a new roof. I paid for a new roof and the skylight was "patched up." It still leaked. Then, the "new roof" started leaking. They came back to patch the roof up as …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Anthony Alaimoa year ago

  Thieves ! Do not hire ! I hired Nick in good faith thinking he was going to do the job. He subcontracted another company to do the work. The workers from that company ripped out my 120year old copper gutters probably to sell. It wasn’t until after that we realized and I’ve tried to call Nick and he doesn’t answer my calls. Please take this as a warning if there was a way to give zero stars I would. Terrible experience and now I have to hire a lawyer to sue this company.

• 1 out of 5Aaron J. Wizela year ago

  Called for an appointment. Nick requested the appointment on Tuesday to be rescheduled to Friday am. On Wednesday late pm, Nick called to reschedule appointment on Friday for Thursday 10:30 am. I called, left message and waited til …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Julietta T Francoa year ago

  Five Star Roofing ruined our property when doing work for the building and has ignored us for 17 straight months. Nick is as untrustworthy as they come and businesses like this shouldn’t be allowed to operate

• 1 out of 5Sameer TalatiEdited 2 years ago

  Be aware! Thoroughness and attention to detail is not prioritized. Nick and crew came out to our building to inspect and attempt to fix leaks. Not only did they fail to do so, but they ripped up pavers/wooden decking in private cabanas to inspect and when they went to reinstall they did such a haphazard job. They ruined the floorboards by drilling holes in boards that don’t need them. Phone calls were exchanged with Nick and now he is ghosting us. Not returning calls and he knows they messed up! The only option we have as a building is to file a lien and keep calling and hoping this is resolved. In any case, you all should be aware about this company’s lack of detail!

  Reply from the business

  Thank you for your review.

• 1 out of 5Abena2 years ago

  Pledges a 10 year warranty after the work is done but doesn’t respond to your emails to fulfill it.

  Reply from the business

  Thank you for your review.

• 1 out of 5Shahzaib3 years ago

  Terrible company. Wasted my entire weekend waiting for them to arrive to get an estimate for a roof job. No one ever came. Never received any phonecall about cancellation. Waited all day for them. I would not recommend doing business with such unprofessional people.

  Reply from the business

  Thanks for your review. Please contact us for the problem.

• warranty13
• respectful staff12
• leak repair11
• new roof installation6
• smooth process5
• detailed estimate3
• gutter issues3
• firestone roof system2
• drone inspection2
• damage assessment2

14 more of the 67 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Esther Escapa2 months ago

  Nick and team replaced my 90 year old Mom’s roof in Queens In 2 days with utmost professionalism and easy communication. Nick clearly communicates with Mom and alleviated her worries. The team left the property immaculate! I would highly recommend Nick and Five Star Roofing!

• 5 out of 5GLENN LABITAG6 months ago

  Great company and they are family owned, please use this company.money well spent

• 5 out of 5Lori Mirage6 months ago

  I had water coming down in almost every room of my house. A team responded in about 40 minutes, tarped the roof and the road to recovery began. Nick is honest, calming, displaying excellent communication skills rarely found today. I would recommend Five Star Roofing to anyone.

• 5 out of 5JAYNE BAGLEY6 months ago

  FANTASTIC! Nick came out to do the estimate and was always on site during the job. Very nice family owned company... explained everything in detail and excellent communication.

• 5 out of 5joseph bagley7 months ago

  Great company and they are family owned,please use this company.money well spent.no issues

• 5 out of 5Gordon AberbachEdited 7 months ago

  Nick is awesome, as said by others. He is friendly, professional, honest, fair & knowledgeable. He inspected the roof for an estimate, showed me the problems and explained the alternatives. He used a cool drone to show the roof and it's …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Don Enga8 months ago

  Never had a roofer respond like nick, they did what they said showed up on time! What a great job they did on my flat roof. Thanks Don Enga

• 5 out of 5Ted “Big Red” Edmondson8 months ago

  Absolutely the people you need to call! Fast professional and they back up their work.

• 5 out of 5neil edson8 months ago

  Had a leak in my garage and needed a roof repair for my house in Port Washington. Nick came right away and was able to do the job the same day. Excellent work!

• 5 out of 5Zero9 months ago

  Excellent work and fair price

• 5 out of 5Angelica Messina10 months ago

  great job

• 5 out of 5Kayla Rose10 months ago

  Amazing, fast service! Great with customers, job well done.

• 5 out of 5Devon Marcelli10 months ago

  Once I agreed to move forward, the scheduling process was seamless. The crew arrived exactly when they said they would, at 8:00 a.m. sharp, and began setting up with almost military precision. Tarps were laid down to protect my shrubs and …

  Google cut this review short. The full text is on their Google profile.

• 3 out of 5Dyna Reach-SetoEdited 11 months ago

  UPDATE: As of August 18th, 2025 I wanted to provide an update. The day after this review was posted, Nick contacted me to inquire about the negative review. He stated he was unaware of what transpired with the lack of communication from his team despite speaking to him directly about the ordeal. After reiterating everything and coming onsite once more to look at the gutters, we discovered issues with the pitching and construction debris was stuck in the spouts. He offered to replace the entire system free of charge. The job took a few hours and after a recent rain storm, the gutters did what they were designed to do. His gutter team explained the whole process and provided a clean, glossy, larger setup which compliments the siding of the house. Customer service and communication are key components for any business. As such, I am changing the review from a 1 star to a 3 star. We started off well with Five Star Roofing. A conversation was had. Michael, the Foreman came to give us quotes for doing our siding. Only one side was needed but we didnt want the roof to look weird so we asked for a quote for one side and the entire roof. We were quoted one side and advised that doing all other sides wouldn't be that much more since the workers were already here and the materials were available. He provided the quote and we agreed to all sides. The men started the work and finished in a few days. There was no updated paperwork for the quote. low and behold, when we did receive the final invoice, it did not reflect the price that was quoted. Supposedly, the price that was given to us for all sides, was IN ADDITION to the original quote for the one side. That is not how it was communicated to us. If it was, we would rethink it because it was now out of our price range. We were upset but didn't become irate. Nick, the owner, advised that there was a miscommunication with the final amount agreed upon as per invoice. We renegotiated but they did NOT budge much on the price with

  Google cut this review short. The full text is on their Google profile.

• Licensed

  “…Our fully licensed and insured contractors participate…”

• Warranty offered

  “…We are Google Guaranteed and A+ Better Business Bureau rated.…”

• Financing available

  “…Star Roofing also provides flexible financing options , allowing you to move forward…”

Their site also states: insured, mentions the bbb.