FairClaims Roofing & Construction

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Jordan Selleck3 weeks ago

  Fairclaims provided me the worst roofing experience imaginable. The install was 5 months ago, and to this day, every time I look at the roof I feel sad about it. This is a house I'm building with my Dad and it's beautiful, and we care about the details, hiring Fairclaims for a project where details matter was a massive mistake. The day the new roof was supposed to be installed the metal flashing wasn't even MADE yet. It was being made that morning setting everyone behind. Flashing is supposed to be made and on site before installers show up. The metal flashing was made and installed without any communication to me. In other words they didn't verify if the reveal and size was something I liked. The flashing was then installed wavy on the front of the house, looks terrible. They installed unpainted metal on a custom black roof, looks terrible. Also used the wrong nailing method for that metal so these nails will just rust out eventually. The step flashing they used was from other job sites and was different colors... The foreman on the jobsite was the only English speaker making it impossible to communicate with the install crew, and that foreman ended up disappearing from the jobsite half way through the day, and the installers were left clueless. The Valley detail (A detail every roofer should know) on our bridge took them a day to figure out, resulting in tearing up the new shingles to re-do everything. They used blue underlayment which to this day shows through the shingles, that's right. You can see blue fabric from the street on the roof. We bought custom roof boots for our vent pipes and the roofers installed them in the wrong areas (After we had told them where they go). And the roof is just wavy, embarrassingly wavy. I felt scammed and uncared for every step of the way. I've attached a few pictures of the job. You can get the idea.

  Reply from the business

  Thank you for sharing your feedback. We were surprised to see this review, since our records show that every concern raised on-site was addressed and corrected, and the project concluded with your sign-off and full payment. … More

• 1 out of 5Diver SillyanEdited a month ago

  My experience with FairClaims / FCR Services LLC has been extremely disappointing. I hired FairClaims for a roof replacement in November 2024 and paid in full based on their intentional misrepresentations, including upgraded GAF products, ventilation improvements, warranty coverage, and a Maintenance and Service Agreement. More than a year and a half later, the project remains incomplete, and contracted work is still outstanding. I selected FairClaims in part because they are represented as a GAF Master Elite contractor. Most people do not watch their roof installation, so they only see the finished product without any idea if it was installed properly. Unfortunately, the issues remain unresolved. The Intakepro ventilation system appears to have significant installation concerns. The Cobra 3" Z Ridge Vents are partially blocked, and the vent openings appear inconsistent in size. FairClaims has refused to correct these issues. There are also concerns regarding the installation conditions. The crew installed shingles while they were wet and while the roof underlayment was wet during light rain. I objected to installing materials under those conditions, but my concerns were dismissed. I also paid additional amounts for upgraded warranty protection and service agreements. They failed to honor the warranty and complete numerous outstanding work. My position remains straightforward: FairClaims should demonstrate that the work shown in the photographs complies with GAF installation requirements and the contracted standards, The photographs provide a clear record of the condition of the work that remains unresolved due ti inproer installation. FairClaims has not corrected the documented issues or completed the work it was paid to perform. Instead, they proposed an unreasonable credit arrangement that would not even cover paying another contractor to finish and correct work already paid in full in 2025. After exhausting good-faith efforts to resolve this directly wi

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5vicky williams7 months ago

  Very disappointed and frustrated regarding new roof install and customer service from Fair Claims Roofing/owner Justin. This roofing company was recommended by Built Green Custom Homes. Problem with new roof installed summer 2025 and still not resolved as of Christmas 2025 after 3 months since claim filed in Sept 2025.

  Reply from the business

  We understand you are frustrated with the underlayment bubbling up as are we. We have actively filed the claim with the manufacturer as this is a product issue rather than an installation issue. We are working to do what we can but are still reliant on the manufacturers timeline to settle the claim so it can be repaired. Unfortunately this process can take some time but confident it will be rectified.

• 1 out of 5Olivia Rhodesa year ago

  If I could give this roofing company 0 stars I would. This owner only cares to take your money and doesn’t care to warranty his work. I had the best standing seam roof installed to prevent having issues like I am dealing with. This roof has …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Eric Sue Ta year ago

  Fairclaims Roofing & Construction is an incompetent company!!! DO NOT use them, you've been warned. We replaced our roof in 4/2024 to have peace of mind and not worry about any leaks. Guess what? A couple of days after the roof was replaced, there was a leak in the roof that damaged our dry wall in one of our room. The sales representative, Ben, told us afterwards that this was a small mistake. What a dumb and insensitive thing to say to unhappy customers who are extremely stressed out having to deal with the mess due to this company's incompetence. After the roof was replaced, we got a letter from our home owner's association telling us that the roof color was NOT an approved color and that Fairclaims never submitted an application to the HOA to change the roof and threatening to fine us. This was after Ben, our sales representative, text us before the roof was replaced that he got approval from HOA and telling us our roof color is an approved HOA color. We emailed FairClaims later on to see if they can help sort this out with our home owner's association but they were useless. Overall, we wished we had never used FairClaims and went with another company. They were incompetent, insensitive and created a lot of headache and stress that we shouldn't have to deal with given we got a new roof!

  Reply from the business

  We are surprised and very sorry you feel this way considering the circumstances and support we provided with the unexpected items and that this was the second roof replacement project we have completed for you after you were satisfied with … More

• 1 out of 5SK Ca year ago

  I don’t know how they are Fair in responding to customer request and estimates. After 4+ weeks of multiple calls and voicemails they decided to send a partial estimate for the repair and refused to provide the full estimate based on what the inspector diagnosed as the problem. To be specific, while on site the inspector noted rotten flashing, decking, counter flashing and metal window roof to be replaced. Not a good experience to deal with and the inspector (sub contractor) who came on site was totally unreliable and unreachable. The office also refused to reassign the estimation process to another inspector as well.

  Reply from the business

  We obviously want every client to have a positive experience, but this review is challenging to understand. We never refuse to provide an estimate for work we do. There’s also no way to know if this an actual client without a name listed and very vague concerns.

• 1 out of 5Christopher Rairden2 years ago

  If you’re interested in the “quality” of Fairclaims Roofing & Construction come on by our home. We purchased the model home in Thousand Oaks Magnolia called The Thousand Oaks, a modern farmhouse. Initially the transaction was superb, and we …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  When you have an active roof leak, often the cause is obvious but not always the case. Unfortunately, it can be trial an error based on an educated guess for why water is continuing to come into the home especially when it only leaks during torrential rainfall. As a business, all we can do is continue to work with our clients to get to the bottom of an issue and take care of the needed repairs. We have already offered to either refund this client for the 2 repairs we were paid to do, or complete the additional repair needed at no charge in addition to repairing the interior damages with our team that have occurred since our last repair. We have also never been hostile with any client but did express that our warranty for the repair would only cover for our team to complete the new needed repair to fix the leak rather than a competitor. We are sorry this has been a challenge for the client. We believe in standing behind our work and offered what we could to rectify the situation, but were disallowed from doing so.

• 1 out of 5Alicia RairdenEdited 2 years ago

  I purchased a new home in April 2020. On 7/10/2022, a large puddle appeared on the floor around an air vent. I promptly e-mailed the builder and was advised that I should contact the installation roofer – Fair Claims Roofing (FC) Chris …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  When you have an active roof leak, often the cause is obvious but not always the case. Unfortunately, it can be trial an error based on an educated guess for why water is continuing to come into the home especially when it only leaks during torrential rainfall. As a business, all we can do is continue to work with our clients to get to the bottom of an issue and take care of the needed repairs. We have already offered to either refund this client for the 2 repairs we were paid to do, or complete the additional repair needed at no charge in addition to repairing the interior damages with our team that have occurred since our last repair. We have also never been hostile with any client but did express that our warranty for the repair would only cover for our team to complete the new needed repair to fix the leak rather than a competitor. We are sorry this has been a challenge for the client. We believe in standing behind our work and offered what we could to rectify the situation, but were disallowed from doing so.

• roof replacement139
• new roof36
• quick work27
• polite crew15
• efficient crew11
• debris cleanup8
• metal roof7
• no pressure sales7
• hurricane beryl5
• decking replacement2

14 more of the 31 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Oscar Villanueva4 days ago

  Very flexible and was easy to coordinate the roof replacement. Service was quick and efficient and communication was constant. I would recommend them for any roofing needs!

• 5 out of 5Martin “Mark” Felicidario5 days ago

  Jeff Arnold was fantastic to work with. Our roof was installed on time and the gutters look great. The installers were professional and left the area clean and free of debris. Kalee with the front office responded quickly and professionally to all my inquiries.

  Reply from the business

  Thanks for the kind feedback! So grateful for your business.

• 5 out of 5Charles L6 days ago

  Justin was very knowledgeable. He assessed the roof damage and was able to work with the insurance adjuster to get a new roof which only cost me my deductible. The work was completed timely and the cleanup was done very well

  Reply from the business

  We are glad we were able to help with the entire process. Thanks for the business and kind review!

• 5 out of 5Greg Spanglea week ago

  After a particularly severe series of storms caused roof damage throughout our neighborhood, I decided to have mine inspected. Justin traveled to College Station and performed a thorough, professional inspection. Most importantly, he …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks so much for sharing your experience with our company! We look forward to working with you again if and when another storm affects your property.

• 5 out of 5Jonathan Osteena week ago

  Tyler came out to do a tune up on the roof. Let me know of some things to look out for and gave helpful advice. He didnt try to upsale or pitch any expensive ideas. He was honest, fast, and knowledgable. All i can ask a tradesman to be.

  Reply from the business

  Appreciate the kind feedback and compliments on our team. Appreciate your business and taking the time for the review!

• 5 out of 5Jessica Osteena week ago

  Thank you for the tune up ! Tyler was very helpful in giving us an idea of how old our roof is and what steps to take to take care of it in our new home! Thank you so much for all your help !

  Reply from the business

  Thanks for the compliments and sharing your experience! We appreciate it very much.

• 5 out of 5M. Okoloisea week ago

  I had an outstanding experience with FairClaims Roofing & Construction. They did exactly what they promised from start to finish. Justin’s communication, professionalism, and coordination made the entire process seamless and stress-free. One of the things that really set FairClaims apart was their GAF Master Elite certification, the availability of extended manufacturer-backed warranty options, and their fair and competitive pricing. They took the time to explain everything clearly, answered all of my questions, and never made me feel pressured. The roofing crew was hardworking, professional, and respectful of my property. They completed the work as promised, cleaned up thoroughly, and the finished product looks absolutely amazing. If you’re looking for a roofing company that delivers on its promises with quality workmanship and exceptional customer service, I highly recommend FairClaims Roofing & Construction. Great company, great workers, and a great owner. Thank you, Justin and the entire FairClaims team, for a job well done!

  Reply from the business

  Thank you for the very kind and detailed feedback! We are very grateful and appreciative to have had you as a client and for you taking the time to to share your experience.

• 5 out of 5Macdav2 weeks ago

  What can I say! From the get-go Chris was so helpful in making sure our roof was exactly what we needed. He worked hard to make our deadlines. His honest quote on pricing was very fair. He was on the job site and answered all our questions. We will refer all our friends to Fairclaims Roofing!!! Thank you Chris for all your hard work!!!! You are amazing.

  Reply from the business

  Thanks so much! Exactly what we like to hear. Appreciate the review and hiring us for the project!

• 5 out of 5Brad Bezoni2 weeks ago

  I've been using Justin and his crew for years for all of my roofing needs, and this last experience reinforced why they will continue to be my go to. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks so much for the detailed feedback of your experience and kind words. We are grateful for your repeated business and taking the time to leave a review.

• 5 out of 5Chase BanksEdited 2 weeks ago

  Justin has always been incredibly professional and timely with any big or small roofing problem we have had. I recommend them to anyone that is in need of an honest roofing contractor.

  Reply from the business

  So appreciative of the kind words and taking the time to leave a review for us. We are very grateful.

• 5 out of 5Madeleine Lay2 weeks ago

  FairClaims Roofing and Justin O'Neal and his crew were wonderful to work with. Justin walked me through the process and answered all my questions. They were very good when dealing with the insurance company and turned an unpleasant experience in the beginning into a new roof in the end and only paying my deductible.

  Reply from the business

  It was a pleasure working with you throughout the process. We appreciate your business and taking the time to leave this review!

• 5 out of 5DictatorD33 weeks ago

  Justin runs his business well, is involved in the project, and has a great roofing crew. This is the second time I’ve used his services and there were no issues. Thanks for the great work!

  Reply from the business

  Appreciate the kind feedback. Thanks for using us multiple times and taking the time to leave a review! It’s much appreciated!

• 5 out of 5Taylor Sprague3 weeks ago

  I really struggled to decide on a roof color for our home, but Justin was very helpful and communicative. He provided renderings of our home with different color options to help me decide! He was a pleasure to work with!

  Reply from the business

  It was our pleasure to work with you as well. Thanks so much for the kind words and allowing the opportunity to replace your roof!

• 5 out of 5Lynda Woolbert3 weeks ago

  It is never fun to spend a lot of money on a necessity like a new roof, but having a great company do the work makes the process as painless as possible. Our son recommended FairClaims Roofing and we are so grateful he did. Justin was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are so grateful we were recommended and got the opportunity to help solve the problems you were having. Thanks so much for your business and taking the time to leave such a kind review.