Dolly's Roofing, Inc.

All 7 of the one and two-star reviews we hold for Dolly's Roofing, Inc., most recent first.

• 1 out of 5Rudy&Michelle Stilla year ago

  Dolly Roofing was initially great with coming out and working with the insurance co to get the roof replaced under the insurance. We had them replace the roof and according to the insurance is was to repair and replace the roof. As we started to repair facia boards it was noticable something was off so we started looking and the roof had areas they just replaced over old wood so it was wavy so to say. They did come back out an fix those spots, but when they did another issue came up about how they took off and replaced it - the roof has lines going threw it. We were told by multiple people the ower would be in touch about the issue and make things right. After several months they have not reached out or tried to make this right. Clean up was a nightmare we found so many nails in the yard - one spot we picked up more than 50 nails. (over 100 between both times) Got a nail in my tire (no one addressed this issue) They did come out to clean up and that guy was not happy about it but the second time they came out was even worse with nails everywhere. I have pets and I had to go and check the backyard with a magnet so I felt okay about my dog out there. They did leave the gates open so the dog could get out each time there. They broke the wooden fence (they did fix it) and left it open never saying a word the first time there. Second time they left the chain link fence gate wide open. We are lucky my dog likes home. Over all Dolly Roofing just didn't live up to good customer service or quality of work so I don't recommend them.

  Reply from the business

  Mr. Still, Thank you for taking the time to share your experience. While we regret that you were dissatisfied, we would like to provide a clear and respectful account of the work we performed and the efforts made to address your concerns. Your home had two layers of roof decking: a base layer of 3/8" plywood and a top layer of 7/16" OSB. Over time, these layers had warped and weathered together. When we replaced damaged sections with new, flat decking, it resulted in a visible cosmetic difference. This effect was not due to workmanship or improper installation. Nonetheless, on 5/14/25, you met us on the roof to observe the issue firsthand, and we reshingled the affected area at no cost as a gesture of goodwill. Regarding nail cleanup, a typical roof replacement like yours involves removing roughly 8,500 nails. While our team uses magnetic rollers to collect debris, the property’s landscaping and the number of personal items in the yard made it easier for nails to become hidden among leaves, roots, and other ground cover. Even so, we returned multiple times—five in total—to re-roll the yard and responded promptly each time you reached out. Our contract outlines that while complete nail removal cannot be guaranteed, we are committed to returning until the customer is satisfied, which we did in good faith. Concerning the wooden fence and gate, there was no intentional damage. The gate was old and did not latch reliably. Our team did attempt to close it securely each time, but we understand your concern and did repair it as soon as it was brought to our attention. As for communication, our records show extensive follow-up after the installation on 4/1/25: 4/1: Spoke with you during the installation to explain the decking issue. 4/10 – 5/12: Made multiple calls and left voicemails regarding cleanup, the gate, and cosmetic concerns. 5/14 & 6/10: Met in person to assess your concerns with both management and our lead foreman. 5/9 – 6/6: Continued efforts to connec

• 1 out of 5Frank The tanka year ago

  One of the worst roofing companies I've ever dealt with in my life from A to Z do not and I repeat do not use this company I'm still fixing stuff

  Reply from the business

  Thank you for your feedback. After reviewing our records, we were unable to find you in our system as a past customer. We genuinely strive to provide the best service possible and would love to understand more about your experience. Please feel free to reach out to us directly at 864-882-1555 or email us at customerservice.dollysroofing@gmail.com so we can address any concerns and learn how we might improve in the future. Your input is valuable to us!

• 1 out of 5Jacob Cameron2 years ago

  I’m not sure how this company is in business. Mistake after mistake with their billing and extremely overcharging just because they can. Asked for an itemized bill to see the cost of labor vs material and they “just don’t do that”. They charge me $800 to repair part of my roof where they listed out ONE bundle of shingles and ONE OSB board. One bundle of shingles is $45, and one OSB board is $30 on the high end. So over $700 for half a day of labor!? And that’s just the tip of it. Please avoid at all cost unless you have too much money to throw away. Not to mention that it took over a month for them to do the simple repair when there was a hole in my roof. Their “site manager” is just a washed up salesmen trying to squeeze as much money as they can from you while doing the bare minimum. Ed tried to get me to sign a contract to throw in “$2000” for gutter covers after I repeatedly told him I don’t want them. He finally stopped after complaining to the main office. Terrible terrible business.

  Reply from the business

  We're sorry to hear about your experience and appreciate your feedback, albeit colorful! It sounds like our billing and communication fell short of your expectations, and for that, we sincerely apologize. We always strive for transparency and understand the frustration when details are not adequately provided. Regarding the labor cost, we take your concerns seriously. Our pricing reflects not just the materials used but also the expertise and efficiency of our team. We aim to provide thorough explanations of all charges and will review our processes to ensure clarity moving forward. As for the delays and the interaction with our site manager, your account raises important points for us to address internally. Customer satisfaction is paramount, and we regret any miscommunication or pressure experienced during your repair process. We appreciate your candid feedback and invite you to reach out directly so we can address your specific concerns. Thank you for bringing these issues to our attention as it helps us improve our service for all our customers.

• 1 out of 5Db Mason2 years ago

  Had them come to give an estimate- showed up and never provided. Only interested in large jobs not repairs. Very disappointed

  Reply from the business

  Mr. Mason, we apologize for the delayed estimate on your roofing repair. We show that you were initially visited on April 11, 2024 and were notified that we wanted to ensure the best cost for you as this was not a small repair. Unfortunately, it took 6 business days to obtain the best cost possible for you. When our representative followed up with you, you informed him you already had the work completed by another company. We feel all repairs and full roofs are important no matter the size. Should you have any future needs we would appreciate the opportunity and will ensure you are returned a same day quote. Again, we sincerely apologize for the delay and wish you the best.

• 1 out of 5doug chapmanEdited 3 years ago

  This company tore up my dormers, my shrubbery and my gutters It took me 8 weeks to get them back out to do the repairs and the gutters are still tore up. How this company has been in business, I’ll never know. I am sitting here right now and it’s pouring down rain and my gutters are running over. The shingles come to far over the gutters. They also tore up my porch railings. The ONLY reason they came back was because I refused to pay them. Stay clear of these people. 3 months after installation, I picked up 4 shingles that literally fell off my roof.

• 1 out of 5margie winkler4 years ago

  Still waiting on a call back from whoever is in charge, it’s been a week. Seems like they don’t care.

• 2 out of 5Libba Graves8 years ago

  I called Dolly's because they were recommended by family. Initially they were very helpful, however when they found out insurance was only going to pay $2500, they did not even have the courtesy to call me back with a quote. When I tried to call them there was no answer and the mailbox was full. Needless to say I would not recommend them.

• thorough inspection23
• estimate9
• courteous staff9
• insurance claim assistance9
• free inspection7
• gutter work4
• experienced staff4
• hail damage repair4
• downspout replacement2
• roof cleaning2
• honest feedback2

14 more of the 172 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Lee Bowman3 hours ago

  Dolly Roofing has a superior staff. I have known about Dolly since they put a new roof on my condo. I thought that was all that Dolly offered, but today I got to meet Jamie and Titus who came to do carpentry repairs, caulking and painting of the soffits under my gutters. These two men are skilled and unfailingly well mannered. Like good Boy Scouts, they left my condo in better shape than they found it. It is such a pleasure to have workers with such a good work ethic come to my home. Thank you, Dolly, and thank you, Jamie and Titus!

• 5 out of 5Danilel Carrasco Felix2 days ago

  Exceptional

• 5 out of 5Michelle Summers6 days ago

  The roof on my Mom's house was in desperate need of replacing, but it wasn't until after she died that I decided to sell the house "as is". I was at the house one day and Patrick Dolly came to the door and asked if I knew there was roof …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share your experience with us. We’re truly grateful that Patrick was there at the right time and was able to help get the process started for you. We understand how overwhelming it can be to manage a home and insurance claim from out of state, and we’re especially glad to hear that Patrick and our entire team were able to make the process easier by staying in communication and helping you through each step. Your kind words about Patrick, our office staff, and the entire Dolly’s Roofing team mean more to us than you know. Thank you for trusting us with your mom’s home and for your generous recommendation. We’re happy to have been able to help!

• 5 out of 5Susan Mangubat (Red Hot Homes Team)a week ago

  As a Realtor, having trusted, top-notch home service providers in my network is incredibly important. The professionals I recommend are an extension of the service I provide, and Dolly’s Roofing consistently helps me take excellent care of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for this incredibly thoughtful review and for trusting Dolly’s Roofing with your clients! We know that when you recommend a contractor, their work reflects on you, so we never take that trust lightly. We’re especially grateful for your kind words about Sarah. She genuinely cares about helping people, and we’re fortunate to have her as part of the Dolly’s team. We’ll make sure she sees your kind words! One of the things we value most is being able to give homeowners honest, straightforward answers—whether that means identifying an issue that needs attention or letting them know when their roof is in good shape and no work is necessary. We’re glad that approach gives you and your clients confidence when making important decisions. Thank you again for making Dolly’s part of your trusted professional network and for recommending us to your clients, friends, and community. We truly appreciate your confidence in our team and look forward to continuing to take great care of the people you send our way!

• 5 out of 5Deborah Thomsen2 weeks ago

  When no one else would even return my call - Dolly’s came thru. They showed up on time, were polite, neat and genuinely wanted to do the best job possible!! From the calls from the office to the guys on the job: Titus and Jamie! Well done and thank you!!

  Reply from the business

  Thank you so much for taking the time to share this! We’re especially grateful that you gave Dolly’s the opportunity to help when you weren’t able to get a response from anyone else. Our goal is always to be there when our customers need us and to make the entire process as smooth and stress-free as possible. We’ll be sure to pass your kind words along to Titus and Jamie. They take a lot of pride in their work, and we’re glad that their professionalism, attention to detail, and genuine care came through. We also appreciate you recognizing our office team! Thank you again for trusting Dolly’s Roofing. We truly appreciate your business and are grateful to have you as part of the Dolly’s family!

• 5 out of 5Gabe Hamma month ago

  Called and talked with Corbin about renting a dumpster. Was able to get it delivered same day. That’s great service. The driver dropped it off exactly where I asked for it to be left. Will definitely do service with Dolly’s again in the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We love hearing that our team was able to get you taken care of so quickly! Corbin and our dumpster delivery team work hard to make the rental process simple and convenient, and we’re glad we could provide same-day service and get the dumpster placed exactly where you needed it. Thank you for trusting Dolly’s and for recommending us for both dumpster rentals and roofing services. Your support means a lot to our entire team, and we look forward to working with you again on your next project!

• 5 out of 5ethan roacha month ago

  Great customer service! Very helpful and informative and made the process of repairs go by a lot easier. Explained the process very well!

  Reply from the business

  We’re so glad our team could make the repair process easy and stress-free! Thank you for trusting Dolly’s Roofing and for sharing your experience with us!

• 5 out of 5Greg Registera month ago

  We had the privilege of working with Dolly’s to replace our roof and make repairs to our cedar planked chimney. Overall great experience. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your thoughtful review and for trusting Dolly’s Roofing with your roof replacement and chimney repairs. We are grateful for the opportunity to work on your home! We’re glad Jerry was able to identify the storm-related damage and help guide you through the insurance inspection process. It means a lot to hear that Brooks, Titus, Jamie, Roman, and the entire crew made the project feel smooth, professional, and well cared for from start to finish. Your chimney repair was especially important to us, and we’re happy we could provide a durable solution with concrete board while taking the extra time to match the existing paint and preserve the look of your home. Thank you again for your kind words and recommendation. We truly appreciate your trust in our team and are always here if you need anything in the future!

• 5 out of 5Noah Hamma month ago

  I had an excellent experience with their dumpster rentals! The entire process was quick, easy, and hassle-free. They delivered the dumpster right on time, and pickup was just as fast when I was finished. Their customer service was friendly, professional, and made everything simple from start to finish. The pricing was also one of the best parts very affordable especially for the quality of service they provided. If you’re looking for a reliable dumpster rental company with fast service and great prices, I highly recommend them. I’ll definitely be using them again for future projects!

  Reply from the business

  We’re so happy to hear that you had such a great experience with our dumpster rental service! We work hard to make the entire rental process as convenient and stress-free as possible, from timely delivery to quick pickup and everything in between. Your recommendation and continued trust mean a lot to our team. Thank you for choosing Dolly’s Roofing, and we look forward to helping with your next project!

• 5 out of 5T Hardya month ago

  Dolly's roofing has the best services and trustworthy staff, offering premium, quality selections. They have been in business for years and are eager to meet your needs. I also like that they are active in our communities and they genuinly care about the people they serve.

  Reply from the business

  We truly appreciate your thoughtful review and kind words about our team. Providing trustworthy service, quality materials, and dependable workmanship has always been at the heart of what we do. It means so much to hear that our commitment to the community stands out as well. Dolly’s Roofing is proud to serve the people and neighborhoods that have supported us over the years, and we are grateful for the opportunity to give back whenever we can. Thank you for your support and for recognizing the care our team puts into serving each customer

• 5 out of 5Ken Randoa month ago

  I had the opportunity to speak to Jamie recently. He answered all my questions and seemed very knowledgeable.

  Reply from the business

  We're so glad you had the opportunity to speak with Jamie and that he was able to answer all of your questions. We take pride in providing honest, knowledgeable guidance so homeowners can make informed decisions, and we're pleased to hear Jamie delivered that experience. We'll be sure to pass along your kind words to him. Thank you for considering Dolly's Roofing. We look forward to the opportunity to serve you in the future!

• 5 out of 5Lynn Sane2 months ago

  I recently used this roofing company for a repair, and I couldn't be more satisfied with the service I received. From start to finish, their communication was timely, clear, and professional. They kept me informed throughout the entire …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to leave such a thoughtful review! We are grateful for the opportunity to assist with your roof repair and are pleased to hear that your experience with Dolly's Roofing met your expectations. Clear communication, professionalism, and quality workmanship are standards we strive to provide on every project, and we're glad those efforts were reflected throughout your experience. We will be sure to share your kind words with Titus—he takes great pride in serving our customers and will appreciate the recognition. Thank you again for your trust and recommendation. If we can ever be of assistance in the future, please don't hesitate to reach out! :) – The Dolly's Roofing Team

• 5 out of 5Bob H2 months ago

  We had a spot of water show up on our ceiling and called Dolly Roofing. They responded promptly and sent Tim MUETZ to help us. He climbed on the roof, climbed into the attic, used a hose to locate the leak and figure it out that the roof was fine and our problem was with the cover to our chimney. He showed me with pictures what was happening and I could see the water dripping in the pictures. He gave me recommendations on what companies do this kind of thing and was very helpful. We had a great experience with Dolly Roofing when they install the roof six or seven years ago, and this was another great experience.

  Reply from the business

  Thank you so much for your kind review! We're glad Tim was able to quickly identify the source of the issue and provide the information needed to help you move forward with repairs. We believe in thoroughly investigating every concern and providing honest recommendations, even when the issue isn't related to the roofing system itself. We're pleased that Tim was able to document his findings, explain the situation clearly, and help point you in the right direction. It means a great deal to hear that you've had positive experiences with our team both during your roof installation several years ago and again with this recent service visit. We truly appreciate your continued trust in Dolly's Roofing and are always here if you need us in the future. – The Dolly's Roofing Team

• 5 out of 5Janice Jordan2 months ago

  We had a seamless experience with Dolly’s Roofing and I highly recommend their services. The customer service is unlike anything any other company offers these days. They did a fantastic job on very short notice and we appreciate them all!

  Reply from the business

  Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a seamless experience with our team. Providing exceptional customer service and quality workmanship is at the heart of everything we do, so it means a great deal to know that our efforts made a positive impression. We're especially grateful that you trusted us with your project on short notice, and we're glad we could deliver the level of service you deserved. On behalf of everyone at Dolly's Roofing, thank you for choosing us. We truly appreciate your support and look forward to being here for any future roofing, gutter, or exterior needs.

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• Warranty offered

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• States years in business

  “…Blog 864.882.1555 FREE QUOTE Proudly Serving the Upstate for 16 Years Roofing & Gutter Experts in SC…”

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  “…& Awards Blog 864.882.1555 FREE QUOTE Proudly Serving the Upstate for 16…”

• Family owned

  “…Warranty* 16 Years Experience Local, Family Owned Free Estimate High-Quality Products…”