Custom Gutter and Exteriors

All 3 of the one and two-star reviews we hold for Custom Gutter and Exteriors, most recent first.

• 1 out of 5Daniel Green5 years ago

  The organization is a bunch of thieves on Google they sold me defective products they sold me used products when I paid for new they refused to do warranty repairs absolutely horrible business the manager Al Al is trying to extort money and government funds out of me to honor my warranty repairs

• 1 out of 5Bill Scheer5 years ago

  Was a subcontractor for Dover Home Remodeling. Dover tried to pass the problem off to Custom, Custom tried to hide behind Dover. Only by accident got subcontractor’s name and phone from Dover. Assume they both decided to wait me out. Installed inferior synthetic trim material around windows and garage door. Material would shrink substantially in cold weather and expand in warm, so got half inch gaps in trim in winter and curling and bending in summer. Custom wouldn’t replace the material and tried to caulk gaps, which did nothing for them but put ugly clumps of caulk on trim. Avoid,avoid, avoid!

• 1 out of 5Tyrone Montgomery6 years ago

  Called for an appointment and to this day they have never showed

  Reply from the business

  Hi Tyrone, We apologize for any issues you have had regarding an appointment. We do not have a record of any appointments scheduled under your name. If you’re open to discussing this further, please call us at (440) 324-3000. We’d greatly appreciate the opportunity to make things right with you.

• gutters8
• pricing7
• company3
• work quality3
• quote2

14 more of the 19 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Daryl Griffin11 months ago

  I am so thankful for the amazing service and pricing of Custom Gutter and Exteriors. Absolutely one of the best companies in Ohio. I highly recommend!

  Reply from the business

  Hi Daryl, Thank you for your kind words and recommendation! We’re grateful for your trust in Custom Gutter and Exteriors and are glad we could provide great service at a fair price.

• 5 out of 5Laura Jones2 years ago

  I used them years ago. Got steeling siding with vinyl coat. Beautiful. I moved and couldn’t remember the name and got someone else for a new build and old. Custom gutter was by far the best. I moved again and you can believe I’ll never forget their name again. I’ll be calling soon. Laura L. Jones

• 5 out of 5Cindy Snell2 years ago

  I had nothing but a positive experience with Custom Gutter. After looking for someone to repair my siding for two months and getting no return calls, having appointments set but no shows or never receiving an estimate, I called Custom Gutter. The office staff is wonderful and Mike came out promptly to look at the job, he gave me a quote for the repair ( the quote very reasonably priced) and Mike completed the repair all within about a week. It was a pleasure doing business with them and would definitely use them again.

  Reply from the business

  Hi Cindy, thank you for taking the time to leave us this kind review. We appreciate all the feedback!

• 5 out of 5Walter Krych3 years ago

  I had Custom Gutter replace garage wrap, facia and window trim on my house. Jason and Sean did the work extremely well, thoroughly and on time each day. They are extremely professional and went above and beyond at each and every opportunity. The peace of mind they provided me meant the world to me. I knew I was in good hands with them. The whole company and their team members are a pleasure to work with. I am excited to use them again ASAP. I wouldn't hesitate to refer them to friends and family at any time. Thank you again for making this part of the project go so smoothly!!

  Reply from the business

  Walter, thank you for taking the time to leave us a review. We really appreciate all the kind words and are glad to hear about your positive experience!

• 5 out of 5Paul Reising3 years ago

  Excellent service Jeff did a great job getting my order ready

  Reply from the business

  Thank you, Paul! Glad to hear you had a good experience working with our team!

• 5 out of 5J Ames3 years ago

  If they do what I need done, that's where I go to . . Service, pricing is A1 . .

  Reply from the business

  Thank you, J Ames! We appreciate your kind words.

• 5 out of 5C3 years ago

  I called Custom Gutter and left a message, got a call back next day. Mike was extremely professional, and promised to come give an estimate due to storm damage for new gutters on two sides of the house. He was on time, emailed the quote as promised. We gave the go ahead and the guys showed up on the date they promised & did the install. They followed up to ensure we were happy after the job was done. The price was affordable, and they did a very nice job! Cleaned up after they were done & you couldn't tell they were here! Great company & very professional people!

  Reply from the business

  Thank you for leaving such a kind review, we're happy to hear you had a good experience working with our team!

• 5 out of 5Kat Overy5 years ago

  These guys are GREAT!! They are putting in soffits and gutters. The two men who dropped off the supplies were polite and efficient. The Gary and Wayne came an tore off the old gutters and replaced all the soffits. They are awesome! Explained all that they were doing and how it will affect our home and roof. They were very professional and efficient, maintaining their work area and careful around our plants! Very personable! Not a drop of debris was left behind either of the two days they were there! They deserve a raise!! Thank you so much Gary and Wayne! Looking forward to our gutters and leaf guards!!

• 5 out of 5Kyle OttEdited 5 years ago

  Top notch company. Their customer service reps are awesome, their work is second to none. Highly recommend

• 5 out of 5striveshare6 years ago

  Awesome job!

  Reply from the business

  Thank you for your review!

• 5 out of 5Marcin 136 years ago

  This company did a great job with my porch I'm very satisfied with their work and would highly recommend them !

  Reply from the business

  Thank you for recommending us, Marcin! We're happy to hear you're satisfied with your porch.

• 3 out of 5Ann Marie Richwalsky7 years ago

  This did not go well. I gave a 3 of 5 because the work was good but getting there was so not good. I contracted to get a two car detached garage sided with gutters and siding on three dormers on the house. I was promised that once the job started, they wouldn't stop until it was finished, no going on to other customers. They started....then left the job site. For days. I called to find out why and I was told because they couldn't figure out how to do my dormers. I didn't understand why they accepted the job and quoted it if they couldn't do it and the answer was because the salesmen don't know what they are doing. In the three weeks it took them to finally complete this job, my parking pad was unusable because of their equipment and supplies stacked up on there. They even prevented my landscaper from getting to my back yard with their saw and ladders. The garage never had gutters. Salesman wanted the drain spout to go off of the back of the garage. I didn't want it going to the neighbor's property so I wanted it instead to go to the left of the garage which would be to my property. A month later I have trees growing in the gutters. We climbed up on the garage to find that the area around the downspout was dry as bone but the rest of the gutters were filled to the top with water. Installer came back and told me "yeah, I knew that wasn't going to work because of the slant of the gutters. No way I could make that work over there." I asked WHY didn't someone call me? He replied that he was just doing what he was told. He did end up installing another downspout that drained to the right, also onto my property. No one cleaned up the job site when they were done. Since they have finished, I have had to pick up numerous spikes, nails, screws etc that were just left on the house. Now two months later, when the wind blows I am still picking up small pieces of siding that they didn't dispose of properly. Did they do a good job? In the end, yes the wor

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ann Marie, We sincerely apologize for the delay in completing your installations. At Custom Gutter and Exteriors, we strive to deliver quick and efficient services and unfortunately this time our plans did not go accordingly. Once we began your job, we felt it necessary to utilize our lift truck, but it was held up on another job. This regrettably caused a setback. We apologize for your experience and hope you can reconsider us in the future.

• 5 out of 5Bob Bainbridge7 years ago

  Custom gutter removed my old vinyl gutters and installed new aluminum gutters in less than 3 hours. All debris was picked up and you would never know that they were there except for the shiny new gutters. The price was very reasonable. Bob B.

  Reply from the business

  Hi Bob, thank you for the great review! We're glad to hear everything went smoothly and you're happy with your new gutters.

• 5 out of 5Greg Anderson7 years ago

  I have a leak under my siding for about 15 years nobody could find it. Custom Gutter came in and found it. They did great work and give a great price. I've been a landlord for 25 years and they did the best siding job I ever had.

  Reply from the business

  Hi Greg, thank you for the great rating! We are glad to hear that the leak under your siding was properly taken care of. Please give us a call if there's anything else we can do for you!

• Warranty offered

  “…We have a workmanship warranty that you can depend upon. Not only do…”

• States a founding year

  “…and Exteriors - Based out of Elyria since 1971 --> Home Services Gallery About…”

• Free estimates

  “…--> Get a free estimate today. We are about more than just…”

• Family owned

  “…have grown, but today we remain a family owned and operated business. Although a…”