Citadel Roofing & Solar

8 of the 15 one and two-star reviews we hold, most recent first.

• 1 out of 5Eduardo Pereza month ago

  I bought solar because I wanted lower electric bills and a system I wouldn't have to think about. Instead, I've spent the last several months dealing with a system that stopped working in early March and still isn't working the way it should. When this first happened, my system wasn't producing any solar power at all. Since then I've had multiple technician visits, a lot of emails and text messages, and the same problem keeps coming back. After a technician comes out it might work for a day or two, then the production drops again. Months later, it's still not producing what it should. To be fair, communication was actually pretty good in the beginning. My emails were answered quickly and appointments were scheduled. But as time went on, the responses became slower and slower. I found myself having to send follow up emails just to get updates. At one point I was told they would keep me posted about the next appointment. After more than three weeks without hearing anything, I had to follow up myself. The next appointment wasn't offered until after I reached out. One thing that really frustrated me was being told my system looked fine because there were no alerts. That was hard to understand when the system was clearly not producing like it had before all of this started. I even explained that it would seem to work after a technician visit, then the production would drop again shortly after. After months of dealing with the same issue, I asked for my case to be escalated to management. That request wasn't even acknowledged. No one responded to it. No manager reached out. It was like I never even asked. The whole time this has been going on, I've still been making my monthly solar payment while also paying higher PG&E bills because my system isn't producing what it should. I have every email and text message saved from this whole process. This wasn't one bad appointment or one repair that didn't work. This has been months of temporary fixes, waiting for the next ap

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Eduardo, Our team has been actively working to diagnose and resolve this issue. Based on our findings, we believe we've identified the root cause and are scheduled to return this week to replace the affected components and redo the related connections. We understand the importance of keeping you informed throughout this process and appreciate your feedback. Kellen Hastie, our Retro Field Installation Manager, will be reaching out to you today to review the repair plan, answer any questions you may have, and serve as your point of contact until we confirm your system is operating as expected. We appreciate your patience as we've worked through this complex issue and look forward to restoring your system to consistent, full production.

• 1 out of 5Diego Moreno4 months ago

  Didn’t help set up my powerwall settings through the app causing my true up bill to be high. Very unprofessional

  Reply from the business

  Hi Diego, We always strive to provide excellent customer service and to make things right for our customers. I’m glad to hear that your conversation with our Solar Sales Executive for New Homes, Amarjit Brar, resolved the issue. We truly appreciate your business and aim to ensure every customer experience ends on a positive note. Best regards, Citadel Roofing & Solar

• 1 out of 5Ross Villaromana year ago

  Very dishonest company. Does not care about their customers. Purchased solar from this company and now I pay more for my PG&E bill after they installed solar and a back up battery. Lied to me and now will not respond to any of my emails. I …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Ross, We were surprised by your review and want to assure you that we genuinely care about our customers and strive to provide a top-notch experience. As you’re aware, there was a mistake with your interconnection application, and we’ve been actively communicating with you while working with PG&E to resolve it. PG&E has confirmed they will address the issue, but their processing time has unfortunately been longer than anticipated. We appreciate your patience and remain committed to resolving this as quickly as possible. Thank you for your understanding. Best, The Citadel Team

• 1 out of 5fred gallegosa year ago

  Not a great experience. Agreed to have a solar patio put in and upon install notices the footing did not match the plans on the scope of work. The design and scope of work agreed to was changed once the work started. Multiple things that were sold to us were not completed and we were offered small reimbursements (which did not cover the cost) to bring in other contractors to complete. Soooo many things went wrong and ultimately $50k later we were stuck. Someone came out at one point to do damage control but ultimately nothing was done for us. This would have led to multiple jobs just from neighbors and family, but even they were shocked at the finished product. None the less, this was the worst investment into our home we ever made. Its been a few years now, and it is still hard to look at. At the time our work was completed, everything was outsourced, they were not Citadel employees. Very, very dissatisfied. All I had asked for was someone higher up in the company to come and see for themselves, NEVER HAPPENED. Still paying off this bad investment. If there were 0 stars I would give them.

  Reply from the business

  Hi Fred, While we’re aware this project was completed several years ago and the original salesperson is no longer with our company, we take all feedback seriously—regardless of when the work was done. We’ve made significant changes since then, including bringing key services in-house to ensure higher quality and accountability at every stage. We’d like to learn more and see if there’s anything we can do to help bring some closure, even at this stage. If you’re open to it, please reach out to us at sales@citadelrs.com, and we’ll make sure a senior team member connects with you directly. Thank you for sharing your story, your feedback helps us continue to improve. – The Citadel Team

• 1 out of 5JJ Kingsleya year ago

  Perhaps my experience is a one off, but I am not impressed with the solar system installed by Citadel Roofing & Solar. The system was designed poorly or it has a flaw. Only a percentage of the home is powered by the solar system, and an even smaller percentage of the home is powered by the battery at night. The battery never drops below 85%, despite changing the configuration in the app, and most of the solar produced by the system returns to the grid. The system was installed in October 2024 by Citadel Roofing & Solar and the system has never worked properly. Their customer service is also disappointing. I contacted the company once a week for six weeks, and every time I was advised someone would contact me. I'm still waiting for a representative from Citadel Roofing & Solar to contact me.

  Reply from the business

  We’re sorry to hear about the issues you’ve experienced with your solar system and customer service. Our records show we've made multiple attempts to contact you, including leaving voicemails. We apologize if we haven’t connected yet. Please let us know the best time to reach you so we can resolve the issues with your system and ensure it's working as it should.

• 2 out of 5Diane McDonald2 years ago

  Gideon (Salesman) , worked hard to earn our business. Permissions, permits and installation was approved in a timely manner. However, our system was installed with a dis functional backup software system that Citadel offered excuses for and blamed the manufacturer. After almost 2 months of excuses, we told Kellen, a VP at Citadel, to get the system working within 48 hours or come out and remove the solar system from our property with a complete refund. Funny how Kellen got the system working within the 48 hours, but refused to offer a discount or take any responsibility for their poor service, saying it was not their fault. Citadel also offers a $500 referral fee, but as of today has not paid anything to the person that referred us. We should’ve gone with Sunrun.

  Reply from the business

  We apologize for the inconvenience you experienced with the delay. Even though this was a supplier issue and out of our control, we understand your frustration. Our team has addressed the issue promptly and resolved it within the given timeframe. The referral fee hasn’t been paid because the project is not 100% complete yet. Our policy is to send out after Citadel has received full payment. We hope we can end your project on a positive note! Best regards, Citadel Roofing & Solar

• 1 out of 5Rebecca Leanna2 years ago

  Will not take my request for roof inspection for repairs in my area on roofs they didn't install.

• 1 out of 5Christopher Beninati3 years ago

  FIND ANOTHER COMPANY. My equipment was not set up properly and therefore I never got emails that my solar was down. I had recently purchased my home and no one ever called or emailed and let me know that the solar was down for 12 months. I only realized when I got my true up bill for a few thousand dollars. After countless emails with Citadel's Team and threatening to take them to court they ended up paying half of the bill. PGE said they should pay the entire bill with no questions but no matter how many emails I sent them, they did not offer to do so. This was a huge waste of time. I had contacted lawyers and had spoken to citadel as many times as I could. This took months to "get resolved". I am still not happy that they wouldn't just take the blame and pay the bill. I even had a representative from my solar panel company trying to help as much as he could after verifying that things were not set up right. Safe yourself the time and find another company. I had asked to speak to people hire up in the company and got denied. I had even emailed to get a phone call and never got one. If you look at their other comments to posts here it says things like "the most important thing is customer satisfaction". I do not believe that they think this way at all. Very unfair.

  Reply from the business

  Dear Christopher, Even though you didn’t purchase the system from us, we acknowledged that the alert feature of the monitoring system didn’t get set up correctly when everything was transferred into your name. As we mentioned to you numerous times, it is ultimately your responsibility as the homeowner to monitor your system. We provide clear guidance to each of our customers as to the numerous ways to actively monitor every system’s performance to ensure that it is in good working order, and we encourage our customers to contact us if they ever have any concerns or questions. It is unfortunate that you didn’t do so and didn’t notice that your system was not working until we proactively notified you many months later. In light of shared culpability for what happened, we felt and still believe that we were more than fair in the resolution that was agreed to.

• answering questions39
• solar installation37
• solar panels26
• project management26
• solar repair18
• inspections17
• courteous staff13
• inverter replacement12
• powerwall12
• quick installation7

14 more of the 304 reviews we hold text for, most recent first. We do not hold every review Google has.

• 4 out of 5Chris O'Brien4 hours ago

  We just bought a house with a Tesla solar system installed by Citadel. Long story short the Tesla equipment (the inverter specifically) was absolute garbage! It needed constant resets, as it would only operate for 2-3 days before faulting out. Unlike Tesla, Citadel customer service (especially Leslie Gonzalez) was exceptionally responsive and worked to get a replacement inverter from Tesla. The only reason this isn't a 5 star review is because my experience with Tesla customer service and having to put up with faulty equipment for months was extremely aggravating. Personally, I'd recommend against anything Tesla after this experience!

• 5 out of 5Louis Quindlen6 hours ago

  Excellent guidance, they handled all the paperwork (permits and rebates) , well prepared. Including new roofing it was completed in a week. They also did an excellent job on cleanup.

  Reply from the business

  Louis , thank you for your wonderful feedback about Citadel Roofing & Solar! Your recommendation is greatly appreciated. If there’s anything more we can assist you with down the road, feel free to reach out anytime. Best regards, Citadel Roofing & Solar

• 5 out of 5Linda ThompsonEdited 21 hours ago

  I was not familiar at all with how solar panels operated and what the benefit would be. We are absolutely thrilled with no electric bills in a year other than a minimal energy company bill each month. The panels are working great and it comes without problems. How nice is that.

  Reply from the business

  Thank you so much for taking the time to share this fantastic feedback Linda ! We truly appreciate your recommendation! If you have any further roofing, battery or solar needs, please don't hesitate to contact us! Best regards, Citadel Roofing & Solar

• 5 out of 5debbie cauchia day ago

  Kind, professional, informed and thorough Representatives/Agents. Pricing appears mid-range however they have financing options set-up and available.

  Reply from the business

  Thank you for your wonderful review, Debbie ! We appreciate your feedback. If you have any further roofing, battery or solar needs, please don't hesitate to contact us! Best regards, Citadel Roofing & Solar

• 5 out of 5Dan McLeanEdited 2 days ago

  We contracted with Citadel for a solar and battery installation. The job went very smoothly on time and on budget. One of the best contractors we have worked with. They have a job coordinator who is the contact between the company and the customer. This made for good communication. There was a very long delay caused by the utility. Citadel stayed with the job and completed the project.

  Reply from the business

  Dan , thank you for your kind words and for sharing your experience with Citadel Roofing & Solar! Your recommendation means a lot to us. We’re here anytime you need help with roofing, solar, or battery services. Best regards, Citadel Roofing & Solar

• 5 out of 5Carlos Delao3 days ago

  Great service, kept me in the loop on the process on a new roof, the removal and re-install of my solar panels.

  Reply from the business

  Carlos , thank you for your kind words and for sharing your experience with Citadel Roofing & Solar! Your recommendation means a lot to us. We’re here anytime you need help with roofing, solar, or battery services. Best regards, Citadel Roofing & Solar

• 5 out of 5Hal Lynne Micali3 days ago

  Citadel did an excellent job with the roofing, solar panels and batteries on our large campus with over 100 buildings. He was patient and professional with our search for financing. Brandi Christian the project manager was a profoundly effective with us. She was patient and quickly responsive with our concerns and questions. She was able to schedule beautifully in tight situations and kept us informed. We Are so lucky to have her as our liaison.We got 2 batteries.

  Reply from the business

  Hi Hal , thank you for sharing this great feedback with the community! Citadel Roofing & Solar is committed to setting the standard for quality, safety, and customer service, and we are thrilled that your experience aligned with this goal. We will be sure to pass on the kind words to everyone who worked on your project.

• 5 out of 5Steven S3 days ago

  Citadel solar came to the rescue for our power needs. The entire team has been wonderful to work with especially Mike our salesman and Juan our inspector!

• 5 out of 5Mimi Yang4 days ago

  Crispin and Ben were both excellent and professional. They were able to detect the problems of the SolarEdge inverter and find the solution. They determined that our SolarEdge inverter had stopped working. the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate you taking the time to leave such a positive review,, Mimi ! Thank you for recommending Citadel Roofing & Solar.Please keep us in mind for any future roofing, solar, or battery needs.Best regards,Citadel Roofing & Solar

• 5 out of 5David Shields4 days ago

  Working with Citadel Roofing & Solar, especially Nicole, Jasmine and Juan Macias was extremely easy. They act professional at all times, even when faced with difficulties.

  Reply from the business

  David , thank you for your wonderful feedback about Citadel Roofing & Solar! Your recommendation is greatly appreciated. If there’s anything more we can assist you with down the road, feel free to reach out anytime. Best regards, Citadel Roofing & Solar

• 5 out of 5Laura WehrlieEdited 5 days ago

  Yes, Ben showed up on time and was very thorough with my problem. He went on the roof and found and corrected the problem and talked to Enphase as well. It’s very knowledgeable person very personable and I know he’s an asset to your company. I was glad that he was here to help me.

  Reply from the business

  Thank you, Laura , for your thoughtful review of Citadel Roofing & Solar! We sincerely appreciate your support and recommendation. Don’t hesitate to contact us if you need anything in the future, we’re always happy to help. Best regards, Citadel Roofing & Solar

• 5 out of 5Christopher Doria5 days ago

  I worked with Citadel when we bought our new home. Communication was great and the technician I worked with was so helpful.

  Reply from the business

  Christopher , thank you for your kind words and for sharing your experience with Citadel Roofing & Solar! Your recommendation means a lot to us. We’re here anytime you need help with roofing, solar, or battery services. Best regards, Citadel Roofing & Solar

• 4 out of 5Maggie Castañona week ago

  I had a great experience with the solar panel technician Crispin who came to fix my system. He was very professional, knowledgeable, and friendly. He took the time to explain what was wrong and made sure everything was working properly before leaving. I really appreciate his excellent service and would definitely recommend him to anyone who needs help with their solar panels. Thank you for the great work!

  Reply from the business

  Hi Maggie! Thank you so much for taking the time to share your positive experience with Citadel Roofing & Solar ! If you ever have additional roofing, battery, or solar needs, please feel free to reach out. Best regards, Citadel Roofing & Solar

• 5 out of 5Marianne Kunnathullya week ago

  I had a great experience with Ben, the Citadel Solar technician who came out to assist us today. He was punctual, professional, kind, and very helpful throughout the visit. He took the time to explain what was happening, answered my questions patiently, and made sure I understood the next steps. I really appreciated his willingness to help and his excellent customer service. Thank you Ben! (And shoutout to Leslie as well, who made sure I get timely update and assistance!)

  Reply from the business

  Thank you for taking the time to share your positive experience with Citadel Roofing & Solar, Marianne ! We truly value your recommendation. If you ever have additional roofing, battery, or solar needs, please feel free to reach out. Best regards, Citadel Roofing & Solar

Why do customers choose Citadel? · Proven at scale with 100,000+ projects completed statewide · In-house, California-based crews from start to finish · 30+ years of experience in roofing, solar, and energy storage · Award-winning installer in California If you’re planning a roofing, solar, or battery project, we’re here to help you evaluate your options. Schedule a free consultation: https://na2.hubs.ly/H03cR9P0 #citaders #whycitadel #CaliforniaSolar #CaliforniaRoofing #SolarandStorage #EnergyStorage #inhousecrews #LocalInstaller #TrustedInstaller #HomeImprovement #solarinstaller #roofingMar 31, 2026Book

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