CBX Roofs

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5MizzYayymaeee JMS11 months ago

  This morning at about 715 one of this company's truckers hit me and took off, I called and spoke with a gentleman named mark who immediately was protective over his what seems to be an employee but i will not support a company who can't take accountability or even has drivers that at last minute decided to go to the maverick cut me off and damage the back end of my fender, and left a tire mark all over my car. When I tried to go after him, he cut off two other cars at the light on 5600 West In saltLake city and unfortunately, the cops won't do anything because I didn't have any witnesses luckily, the damage isn't to bad but that's not the point.

  Reply from the business

  Hi Jaimie! You might be confusing us with another roofing company. We actually do not have any company trucks in Salt Lake City nor do we have an employee named Mark.

• 1 out of 5L H5 years ago

  DO NOT sign their contract! They want to charge you $1k just to cancel. I worked with Kaipo who required a signed contract. They tried to milk our insurance company for more money. They were silent for months at a time. Would not return calls or emails. He LIED and said the work was not warrantied unless they did the whole roof. (Their contract said otherwise.) Finally, after 6 months, gave me a quote on the whole roof (insurance would only pay half). The quote was too high and I wanted to cancel but they got very RUDE. Finally asked to speak with his manager. Received an email the next day saying they WOULD NOT HONOR their part of the contract to do the work the insurance company approved. Wasted 9 months with CBX. They don't even deserve one star.

• 1 out of 5Jeff Stuart5 years ago

  The customer service was very poor. I dealt with a woman over the phone named Sarah who at first sounded very sweet and nice and then was very disrespectful and raised her voice with me. I was nothing but kind, asking questions and trying …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Michelle Wix5 years ago

  Incredibly unprofessional!! We talked with Adam to get our roof done after damage done mid 2020. Then he went RADIO SILENT for months, he wouldn't respond to messages and has the gall to try and charge a cancellation fee for their …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Bart Young5 years ago

  Never got back with me . Called twice, said they would send someone to give me an estimate. Never showed up.

• 1 out of 5Riley SmithEdited 6 years ago

  I did not have the best experience CBX. In my opinion, the roof looks great but the lack of communication was very frustrating. After the bid was done and the paperwork had been signed, I was not told when the work would begin and they …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Curt RasmussenEdited 6 years ago

  There was good and bad in my experience with CBX. I liked the people I worked with, and my roofing job looks like high quality work, but I experienced a few major issues to share. 1) CBX finished my roof in May 2019 with a written contract and verbal agreement that they would accept what my insurance company would pay as the full payment. They claimed they were experienced at working with the insurance companies. The insurance company determined to not pay 100% of the approximate $21,000 estimate and subsequent total bill, but instead only paid about $17,500 which left $3,500 which CBX at first said I was responsible to pay. Though the contract was very specific that I would never pay more than $500 maximum out of pocket, and that CBX would accept the insurance as full payment, they at first argued that the contract was not really saying that. After a few days they did agree to accept this in full, so they did come thru to honor the contract. My warning is to make sure they follow the terms of the contract when things do not go as planned! 2) Here is the super big issue - we could have literally died from a major mistake! Seven months after my roof was completed, I noticed bubbles forming on my wall paint where the furnace flue pipe was located. I discovered the bubbles had water in them and that I had a roof leak. The roofers had errored in not fully caulking around my furnace flue pipe where it came out of the roof. CBX was diligent to send someone to fix the leak and also replace the wet drywall. When the drywall repair crew opened our wall they found that the roofers had actually pulled up the furnace flue pipe and separated one segment of the pipe from a lower segment and the pipe was fully disconnected. Somehow the gases from the furnace did not escape the drywall and enter our house as we could have been killed from carbon monoxide! We had carbon monoxide detectors that never did sound off - so we were fortunate to be alive and not poisoned by

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5S KayEdited 6 years ago

  I didn't do my research and while my roof looks good, the professionalism of this company makes me wonder about the quality. They started out nice and helpful and end up disrespectful, rude and unprofessional. All of my neighbors were …

  Google cut this review short. The full text is on their Google profile.

• hail damage repair11
• cost11
• efficiency11
• insurance coverage8
• adjuster5
• project management5
• clean up4
• helpful staff3
• timeliness2
• thoroughness2

13 more of the 21 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Heidi Hellera year ago

  I have never been more pleased with a company. The people who did my roof prior was not very good and did a poor job. CBX put a new roof on after a hail storm wrecked it. The chimneys are now …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Shawn Healeya year ago

  Aaron went out of his way to repair my roof. He was very honest, prompt, and kind. The cost was was well below what it should have been. I will utilize his services again.

• 5 out of 5brandon meyera year ago

  We had Hail damage to our roof and house during a storm. Dylan from CBX knocked on our door and I'm so glad he did we couldn't have gone through this process alone! CBX was a huge help while dealing with our insurance company during our …

  Google cut this review short. The full text is on their Google profile.

• 4 out of 5Mike Ga year ago

  Job was done fast looks great only problem they promise to take care of insurance policy and payments then when done letting you figure out the rest good luck trying to get them to answer your call

• 5 out of 5Aaron Rotchadla year ago

  Thank you so much to Phil Wichman and company for a quality insurance claim roof replacement! We had hail damage to our roof in the summer of 2024, and we were connected with Phil/CBX through a mutual friend. After these storms there were many predatory contractors from out of town going door to door in our area(Moab, UT) and pressuring people into signing contracts. I feel so lucky to have connected with Phil because he has rapport with local insurance companies and can navigate the insurance claim process with ease. Our whole project could not have gone any smoother. I'm a busy person and don't frequently leave reviews, except when the product/service is truly outstanding. This is one of those cases and I can't thank y'all enough. Thanks Phil!

• 5 out of 5Chris M2 years ago

  We had a great experience working with CBX roofs. Our home sustained damage from a hail storm, and we had the shingles on our roof, siding, 2 windows, part of our vinyl fence, and a vinyl gate all replaced. Dylan with CBX coordinated the entire project with our insurance adjuster, kept in contact with us throughout the entire project, kept exactly on budget, and the project was finished within a very reasonable time frame. I definitely recommend CBX roofs, and working with Dylan!

• 5 out of 5J Luella3 years ago

  Landon & Kiapo were incredible. In all honesty I have never been in a hail storm in terms of my roof, let alone knew my insurance would cover it. All in all, they handled everything from the insurance debate, to the instalation. I was …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Ryan Herbert3 years ago

  Come through on all the agreed on. Didn’t go over my deductible. Got my 30k roof for just $1000. Landon was great. Really informative and helpful all along the way.

• 5 out of 5Liesa Stockdale5 years ago

  I was left hanging by another roofing company when I called CBX to help. They kept in constant contact while we set up the job, worked with my insurance company, and replaced my entire roof in one day. It is beautiful! And Landon was a …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Dave Pearson5 years ago

  Caulin is super friendly and great to work with. Can't say enough about him and his company. Very professional.

• 5 out of 5Connor A.5 years ago

  Reece was my contact at CBX. He deserves a raise, he brought shingle samples to my house twice and helped us make choice on color. He and his crew tore three layers of shingles off, re-roofed our house, and re-roofed our four car detached garage in less than a day. It was not slapped together, the crew of eight men were extremely efficient. No nails, no scraps, perfect clean up before they left. 10/10 would recommend using CBX. Ask for Reece.

• 5 out of 5tate barfussEdited 6 years ago

  I had a great experience working with this company. I called them to inspect my roof prior to calling my insurance company. They worked directly with my adjuster to insure that the necessary funds were available in order to do the job …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Cindy Nelson6 years ago

  The entire process with CBX has been miserable. We were doing an insurance claim and the work had to be done within the month, but this was the only company that could guarantee to get it done before the deadline. My bad for waiting too long that we get stuck with this company. Cam refused to actually give us a quote for the work. The contract says we will pay what the insurance pays, plus the deductible. Ok, that's fine. We had solar panels to have taken off and put back on. That was included in the insurance payment, but was not done by CBX, it was done by the solar company. The day of the replacement came and everything was fine except they put on the wrong vents. I went out to talk to them, and when I finally found someone I could communicate with, he said the order had turtle vents. The workers left very quick after that, leaving a huge mess. There were soda bottles, clothes, and too many nails to count, left all over the property. They did finally come to install the correct vent, but then left the extra supplies in our driveway for a week. Then came the bills. They were for more than the insurance ever paid, including the solar panel removal. These guys have been nothing but a nightmare to work with. If you choose to use them, good luck.

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