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Roof Warden

Roofing contractor

Big Anchor Roofing & Gutters

179 Waughtown St, Winston-Salem, NC 27127

Google average
4.9
Ratings counted
238
One and two star
2 of 238(0.8%)
North Carolina median
1.4%

The first three are Google’s own figures for Big Anchor Roofing & Gutters, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the North Carolina roofers we list with enough ratings to compare.

Rating breakdown

4.9
238 ratings
Google’s profile shows 237
How the 238 ratings break down, from five stars to one
5
22595%
4
115%
3
00%
2
00%
1
21%
0.8%of these 238 ratings are one or two stars (2)

About typical — the typical roofer in North Carolina sits at 1.4%. A higher share is a reason to read the critical reviews below, not a verdict.

The critical reviews

The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.

All 2 of the one and two-star reviews we hold for Big Anchor Roofing & Gutters, most recent first.

  • 1 out of 5Mat DiazEdited a day ago

    Update 8/15/2026: I saw the big anchor pictures and video. To address the video they literally cut off the part where I say "my ceiling is collapsing and there is mold that wasn't here before" in response to the question do you have evidence of a leak. If you listen you can hear me start to say that but they cut it off. They also do not have a contractor's license to work on roofs. Either way they admit to needing to fix the roof 6 times and I still have the texts of the owner agreeing to file a claim and pictures of the four spots of water damage before and after their work. They may not even have liability insurance either so instead the owner decides to commit crimes. UPDATE: 8/13/2026: I've included proof of Josh (The owner) agreeing to file a claim. The full video is too long to put on the review but he agrees more than once to file a claim. UPDATE 8/11/2026: The owner has denied causing the damage while also admitting to having to fix the roof due to multiple leaks 4 times for the chimney, 3 times for the spot directly over the living room ceiling where it is collapsing. This company is officially a scam company. Their so called offer was a GAG-ORDER and forfeiting litigation rights + $1000 which we couldn't find a company that would work for that especially if there is asbestos. I'll also include their offer which will show what kind of company they are. We also have the before photos when we bought the house and it is not as damaged as after big anchor replaced our roof and had to come back a half a dozen times to fix leaks. They are pretending that years of on and off again water damage causes no additional damage. UPDATE 8/04/2026: 4th chimney leak found. I've also included a screenshot of the owner Josh being disrespectful, he has also said the same insults in person but I didn't have proof until he text me recently. DOJ, BBB and other agencies have been notified about the scam these people are running. We can't trust the entire roof work and have

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    https://photos.app.goo.gl/WLuJSHmYfQbKVnf79 (Please See Supporting Photos and Documentation) … More

  • 1 out of 5Britany Kindt3 years ago

    I wish I could give them zero stars. This experience has been an absolute nightmare. The job was done in May of 2022 and we noticed our attic leaking in November 2022. I called them, they came out to "fix" the issue. They had since come out numerous times to fix the same issues to no avail. Joshue is completely unprofessional, rude and now refuses to have any communication with us since April 11, 2023. Even then, it was to tell me he's refusing to honor the 10 year warranty and that I need a chimney cap to resolves the leaks. I've since had a chimney company come out to inspect the chimney and they stated a chimney cap would not fix my issues. My issues are due to a poor installation job of the roof and flashing. I sent big anchor an email again on May 2, 2023 and called and left a message on May 3, 2023. I still haven't heard anything in return. I was also charged $2,000 to replace fascia and sofit which was never done. Theyve damaged my house and wont even acknowledge that they did. Do everything you can to avoid this company.

What reviewers keep mentioning

Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.

  • gutter replacement64
  • larger downspouts15
  • siding9
  • fascia repair7
  • quick installation4
  • quote process4
  • black gutters3
  • color matching2
  • larger volume gutter2
  • metal roof2
  • leaf guard2

Other reviews we hold

14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.

  • 5 out of 5Ryan Eaton3 days ago

    Great company, I will do business with them going forward.

    Reply from the business

    Hi, Ryan. Thank you so much for leaving us a stellar review!

  • 5 out of 5Rob S5 days ago

    The folks at Big Anchor did a fantastic job on our house. We had a full roof tear off and replacement, as well as added soffit ventilation around the house, baffles in the attic and extensive trim work on the roof over the porch. Pretty …

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    Hi, Rob. Your feedback is highly appreciated. Thank you for the review!

  • 5 out of 5Pam Peacea week ago

    Great job. Very professional. Explained things to me and I appreciate that more than anything. Pam Peace

    Reply from the business

    Hi, Pam. We appreciate the kind words and are glad we could provide you with a positive experience!

  • 5 out of 5Mike Poller2 weeks ago

    Thor and his crew came out to add some drip edge to our roof and gutters. They were quick, took good care of everything, and patched a few exposed nails for me while they were up there. Competitive price and I recommend them in the future.

    Reply from the business

    Hi, Mike. Thanks for taking the time to share your positive experience. We truly appreciate it!

  • 5 out of 5James Jones3 weeks ago

    Came out same day for estimate, was scheduled and installed in 2 days, would definitely use them again.

    Reply from the business

    Hi, James. We are thrilled to learn that you had a positive experience with us!

  • 5 out of 5Richard Stricklanda month ago

    New roof and gutter work as well. The Big Anchor team was easy to work with, especially Thor with super follow up and action to complete the job to our satisfaction. Will not hesitate to engage them for future work. You should give them serious consideration for your home requirements.

    Reply from the business

    Hi, Richard. Thank you so much for leaving us a stellar review!

  • 5 out of 5Steven Anglea month ago

    I love supporting neighborhood businesses--and Big Anchor is a great one! This is the second time I've used them, and I am so pleased with their work. Josh, Freddie, Thor, Juan and the rest of the team are always professional and prompt and a delight to work with.

    Reply from the business

    Hi, Steven. Your feedback is highly appreciated. Thank you for the review!

  • 5 out of 5Will Eastera month ago

    Repeat customer, here. I recently purchased a brand new home, and I didn’t like gutter configuration. It was a 5” gutter with two downspouts, one on each end. Drainage was challenging at one of the downspout locations, so they installed a …

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    Hi, Will. Thanks for taking the time to share your positive experience. We truly appreciate it!

  • 5 out of 5richard hambya month ago

    The crew from Big Anchor arrived just a few days after the job was initially priced. They worked quickly to replace 2 sections of decayed fascia boards & replaced a damaged gutter. In another section, missing aluminum wrap was replaced on …

    Google cut this review short. The full text is on their Google profile.

    Reply from the business

    Hi, Richard. Thank you so much for leaving us a stellar review!

  • 5 out of 5Denishaa month ago

    We had a fantastic experience with Big Anchor. When the front gutters on our two-year-old home started mimicking a waterfall during rainstorms, we decided it was time for a long-term solution. I contacted three local businesses for quotes on a Monday morning. Josh from Big Anchor responded immediately and was at our door within hours. He was extremely thorough, assessing the video footage I had captured of the heavy rain and explaining the structural risks to our foundation. We chose their GutterShutter system and it was completely installed by Thursday.It would have been faster, but I wasn't available on Wednesday. The young men who came to install our new gutters were very friendly and professional. Big Anchor’s efficiency is unmatched—they completed the entire project before the third company even returned my initial call.The new gutters look great, match perfectly, and give us total, maintenance-free peace of mind. I also love being able to work with a local, family-owned business!

    Reply from the business

    Hi, Denisha. We are thrilled to learn that you had a positive experience with us!

  • 5 out of 5Herman Schmida month ago

    We enjoyed working with Josh in setting up the roofing work and the GutterShutter job. This group is very customer oriented at every level. The team communicated closely with us and our house/dog keeper while we were gone. They moved efficiently and quickly and the whole job was completed in 4 days. They used top quality boots on the roof. We have a steep, high roof with gables and valleys and they had to work around a lot of my deck stuff and my yard/garden stuff. They had to replace some facia board. They did everything so well. They double checked the final job and corrected a couple of minor differences regarding splash guards and downspouts. The final job looks great. The price was competitive or better than other quotes I received. The GutterShutter compares directly to Leafguard in quality and warranty and the first price was a good, fair, competative price. With Leafguard, which does make an excellent product, the first quote was VERY high and they came down 4 times in the process. I like that Big Anchor quoted the fair price in the beginning. I'm a happy customer.

    Reply from the business

    Hi, Herman. We appreciate the kind words and are glad we could provide you with a positive experience!

  • 5 out of 5Janice Shagena2 months ago

    From the first time we spoke with someone, they were professional and reasonably priced compared to other places. They put on new gutters and replaced part of our roof on a balcony and the work looks amazing. It will be so nice to not have leaves clogging our gutters anymore. They came back when a few things were needed to be tweaked without a problem. Workers were friendly and respectful and cleaned up any mess they made. I would highly recommend them for roofing and gutter needs.

    Reply from the business

    Hi, Janice. Your feedback is highly appreciated. Thank you for the review!

  • 5 out of 5Joe McConnell2 months ago

    Big Anchor team showed up on time and were done in a few hours. They worked well together and were very responsive to questions. It is a messy job taking down old non-functioning gutters but they left the place spotless. Highly recommended.

    Reply from the business

    Hi, Joe. We appreciate the kind words and are glad we could provide you with a positive experience!

  • 5 out of 5Rick Matthews2 months ago

    I had an urgent need to remove a section of my gutters for unrelated repair work, and then have them replaced and upgraded quickly, before storms would bring water damage to our basement. They came out within hours of my call, provided an estimate I found quite reasonable, removed the old gutters the next morning, and then came out immediately after the carpenters and painters completed their work. Thor and Juan were very professional, and the work was impeccable. Kudos to Big Anchor!

    Reply from the business

    Hi, Rick. Thanks for taking the time to share your positive experience. We truly appreciate it!

The latest post from this business

Posted by Big Anchor Roofing & Gutters to their own Google profile 5 months ago. Their words, not ours.

Regular roof inspections help identify potential issues before they become major problems. Early detection saves costs and extends the lifespan of your roof. Our thorough inspection services ensure your roofing system remains in excellent condition and continues to provide reliable protection throughout the year.1 day agoCall now

What Big Anchor Roofing & Gutters says about itself

Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.

  • Licensed

    “…Big Anchor is family-owned, fully licensed, and insured. Our pros offer you: •…”

  • Warranty offered

    “…Overview Why Choose Us Satisfaction Guaranteed What To Expect Reviews Blog Media…”

  • States years in business

    “…That being said, it can last more than 50 years and sometimes 100 years or more.…”

  • Financing available

    “…Is There Financing Available For Getting A New Roof? Request…”

  • Mentions the BBB

    “…A rating and 5-star reviews with the Better Business Bureau as an accredited roofing contractor…”

Their site also states: insured, free estimates, family owned.

Other roofers in Winston-Salem

Ranked by how many ratings Google has counted.

Other roofers we list in Winston-Salem
Roofing contractor
Skywalker Roofing Companyanswering questions, initial inspection, courteous staff4.9374 ratings2.9% one and two star(336) 717-0947
Smithrock Roofing LLCnew roof, kind staff, gutter replacement5.0351 ratings0.3% one and two star(336) 971-0464
Storm Guard Roofing & Construction of the Piedmont Triadinsurance claim assistance, initial inspection, new gutters4.8180 ratings2.8% one and two star(336) 283-0234
Mid Atlantic Roofing Systemsroof replacement, smooth process, insurance claim assistance4.8163 ratings4.9% one and two star(336) 671-5208
Camel City Roofingquick response, thorough inspection, timely completion4.9153 ratings0.7% one and two star(336) 815-4480
Cooley Roofinggutter replacement, friendly crew, diligent crew5.0149 ratings0.7% one and two star(336) 766-6488

All roofers in Winston-Salem →

Where this page comes from

Every figure above is Google’s, captured on 24 September 2026. The star average and the 238 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 29, of which 28 have any text — and it is not everything Google shows.

Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.