Arrow Roofing and Siding

8 of the 16 one and two-star reviews we hold, most recent first.

• 1 out of 5Jordan Griffitha year ago

  Terrible business who lets politics get in the way of doing a good job

• 1 out of 5Kattie Baker2 years ago

  To fix a leak, Arrow replaced our siding and flashing 4 years ago. After a leak sprang up in the same spot a few years later, we tried to get a hold of them, but could never get a reply over the phone or via email. Other companies assessed the leak and we had a new company redo the siding and flashing all over again. The new company pointed out where both the j-channel and flashing had previously been improperly installed by Arrow.

• 1 out of 5Jason Cooper4 years ago

  Rip off

• 1 out of 5Fred BraithwaiteEdited 4 years ago

  I had this place put a new roof on my house in 2019 and I'm having issues with it leaking now. I have left multiple voice-mails and emails with them and the have never bothered to get back in contact with me. I wouldn't have them do any …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Kristin Watkins4 years ago

  No response to promised work. Had to call someone else even though repairs under warranty.

• 1 out of 5Jade4 years ago

  DO NOT USE THIS COMPANY!!!!! The workers were rude and did a terrible job. They were rude, disrespectful. Damaged all my window trim they destroyed while redoing my siding. Left tons of trash in my yard including nails which I had a flat tire. What a disaster. This job was completed three or four years ago. The reason I now am submitting a review as I just learned that my new soffits that were done are ruined because they jacked up the flashing on my roof. So, I'm super disgusted with this company and I urge you not do business with this company. You will regret every moment of your decision.

• 1 out of 5Grim_Phantasm5 years ago

  If I could give them 0 I would. I would not recommend these guys to anyone. They were great to start off but once they got a down payment they ghosted us for two weeks so we couldn’t even get a refund if we wanted to. I had to call and …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Mike Kilmurry5 years ago

  Arrow came out to give me an estimate to have insulation blown into our attic space. Said estimate should only take a couple days to get back with us. It has now been over 2 months. Have called multiple times to get a different excuse each time. Finally called a different company and we had completed next day. Horrible experience.

• great work17
• estimate13
• efficient7
• nails6
• warranty5
• quote5
• project manager5
• flashing5
• siding repair5
• roof repair5
• work quality2

14 more of the 22 reviews we hold text for, most recent first. We do not hold every review Google has.

• 1 out of 5ScotEdited 5 years ago

  Would I ever recommend this company? That's a hard pass. I started out ordering new replacement windows, gutters, and a metal roof for my porch at the beginning of Oct '18. It is now June of 2019 and I'm still trying to get them to finish …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Kay Anderson5 years ago

  They had equipment fall off their tailor hit my car and won't return phone call. Now will have to file police report.

• 5 out of 5Rebecca Michalak6 years ago

  Thanks for your professionalism and quick service. They were able to come today and replace our boot before the rain.

• 1 out of 5Pink Girl6 years ago

  that people are highly rude they will break your roof they broke two boards in my roof they will come over on your other side of the chimney and look at it there very rude I don't recommend them at all

• 5 out of 5Olivia Jade6 years ago

  Thanks to this small family-owned business they were quick with a great price and did great work . My house looks great again with new siding!

• 1 out of 5Greg Sailor6 years ago

  Do not hire these people! I employed Arrow to do a flat roof repair over a back porch and later, to …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5shelli lipfert6 years ago

  They did an excellent job replacing the trim on my house

• 1 out of 5Ryckalene SuleEdited 6 years ago

  Please avoid using this company. The sales rep that came to my house to evaluate the repair had no clue. He actually priced up the incorrect repair and I (the owner) found the actual roof leak after water was pouring into my house during a storm. I would have paid $1500 for a repair that was not needed. After finding the actual hole in my roof, he quoted some astronomical price of $3500 and said it would take 2 full days to complete. He also said the price included priority scheduling and that they would be out within 2 weeks. I ended up approving because roofing companies are busy with storm damage in Dayton (tornadoes). 4 weeks later I was on excuse number 12 as to why they weren't there. The dispatcher gave me the owner's "number" which was incorrect. Then the sales rep quit and as he quit gave me a different "owner's number". I called multiple times with no response. The dispatcher kept putting me off until finally scheduling me. Then it took them only 6 hours to repair, not 2 full days. Doing simple math (12 labor hours at $50/hr= $600 dollars). No more than $200 in shingles and two pieces of basic metal flashing. They had no more than $800.00 in the project that I had to pay in full $3500. I asked for a discount and the incompetent dispatcher said you agreed to the price, no discount. I said the price came with a timeline that I agreed to but you didn't meet. She apologized and said there was nothing she could do. I called the owner twice again with no response. Stay away from this company, they have no clue what they are doing and are taking advantage of people. There are too many good roofing companies out there to put up with this. I love how this company only responds to good reviews. I guess they can't take criticism. There are some pretty bad reviews and word of mouth travels fast. This is how small companies go under.

• 1 out of 5Dave MattEdited 7 years ago

  I have regretted my experience with Arrow Roofing from day one. I was lied to by the rep when I questioned who would be installing the new roof. He assured me it would not be subcontractors, but employees of Arrow Roofing. Just one of the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Robert, we apologize for the experience in obtaining warranty service for work that we completed. As we missed the mark in the initial installation and coordination of making the corrections, I hope that the monetary compensation that was provided for your lost time was adequate. I know that at the time of this post, we had not resolved the issue and compensation had not yet been discussed/provided. While we make every effort to ensure that all of our installations are per manufacturer and Ohio Building Code specifications, we recognize that when we miss the mark, it is our duty to make it right. Regretfully it appears that we lost a potentially loyal customer. I assure you that we are continually improving and in this instance have taken corrective measures internally to mitigate the possibility of further occurrences of this nature.

• 5 out of 5Christopher Martin7 years ago

  Excellent pricing, fast service, and good communication. Marc was quick to quote and to respond to emails. Abner and crew did excellent work, were professional and did a good job cleaning up after. I had 7 different bids and Arrow was the third cheapest option. The cheapest 2 actually wanted to perform repairs or partial replacements but Arrow was the cheapest full replacement. I'm very happy with my decision.

  Reply from the business

  Thank you for sharing your experience. So often in our industry we quote for repair to "get the business" when full replacement is the correct course of action. We understand that this costs the customer more long term and it is up to us to convey the proper scope of work to the homeowner. Marc's track record of thorough inspections and detailed estimates shines through here. It is always great to get this feed back!

• 5 out of 5Patrick Gilboy7 years ago

  I'm a contractor myself and we had a great experience with Arrow. I had actually signed a contract with another company but wanted a few more bids. Marc Schmauch was our salesman and I have to say we were very impressed with his knowledge and professionalism We immediately canceled the contract with the previous company and signed with Arrow We had a full roof replacement and new vinyl siding installed. The workmanship was excellent. We would rate them higher if possible. Absolutely the company I will be recommending to EVERYONE Thank you Marc and both your crews

• 5 out of 5Julie Azelvandre7 years ago

  Arrow just replaced our roof and I was SO HAPPY with their customer service and our new roof! We had a serious problem that honestly wasn't their fault during the installation but they immediately stepped up and took care of it. I have dealt with some direputable and/or huge national roofing companies before but Arrow Roofing earned my trust. Our project manager was Hunter Shields - highly recommend.

• 1 out of 5Janet Baird8 years ago

  I am really disappointed in the company which is very unfortunate. I hear them on the radio daily and that's why my parents chose them to do their siding. The job was supposed to be completed in October of 2017 but is still unfinished. They did not wrap one of the doors and both doors won't close properly. They damaged one of the window screens and it has not been replaced--it is now the end of May 2018. I have found places that are not caulked and am still finding screws and nails in the yard. I would not use Arrow again and my parents (having called multiple times) are still waiting. Just not worth recommending.

• 1 out of 5Brandon PageEdited 9 years ago

  Chose them based on reviews. Usually, thats the way to go. After saving my money for two years to get this job done, I finally pulled the trigger. I was willing to spend the extra money on their higher quote, because honestly, the exterior …

  Google cut this review short. The full text is on their Google profile.