ARAC Roof It Forward

8 of the 15 one and two-star reviews we hold, most recent first.

• 1 out of 5Adam Wojdakowskia month ago

  Uses a lead generation service that spam texts and calls people that are on the national do not call list.

  Reply from the business

  Hello Adam, thank you for bringing this to our attention. We respect consumer privacy and maintain strict policies regarding communication standards. We would like to look into this matter right away to ensure your contact preferences are honored. Please reach out to us at (813) 704-2828 or contact our team directly so we can resolve this for you.

• 1 out of 5Tracy K6 months ago

  Make sure if they put a new roof on you go behind them and check every detail! After roof was put on we had a rain storm and had major leaking in the bathroom so had to calm the back out. They didn’t replace main boards that needed done so had to call them back out then we just cut out drywall because of mold and they never replaced another section of boards. They are still soaked. Explains why mold was showing. Never return calls or messages. This company is a joke.

  Reply from the business

  Thank you for your feedback. While this review is from some time ago, we take all customer experiences seriously and continuously strive to improve our service. If there are any outstanding concerns we can assist with, please reach out to our management team directly at (813) 704-2828.

• 1 out of 5Kristi Corcoran10 months ago

  Had our roof installed 5 years ago by Roof it forward, there were a few issues, I ll get into that at a later time. Sunday the 21st Sept 2025 we realized our roof is leaking. I called Monday and was informed that workmanship is only good for two years but if the shingles were bad they may have warranty. I was advised an employee would be by at 5pm to check the roof. No one showed up and no call. I called back the next day and advised of the no show and was told a supervisor would reach out. No one called again. Very poor customer service and unresponsive and from what the lady told me on the phone I’m pretty much out of luck with them warranting anything out.

  Reply from the business

  We sincerely apologize for your experience and for the lack of communication you received. This is not the level of service we aim to provide, and we regret the missed appointment and poor follow‑up. We understand how stressful a roof leak can be and are sorry for the frustration this caused. We appreciate you allowing us to work with you towards a solution. Please do not hesitate to contact us again with any future questions or concerns.

• 1 out of 5Keith CorcoranEdited 10 months ago

  Had our roof done 5 years and even upgraded the shingles, now we have a leak so we called three days in a row, first phone call I was told the warranty is only good for 2 years workmanship and they were gojng to have someone out Monday and no one showed up. I called back and was a supervisor will call and guess what no one called. So I still have a leak in our roof. Very unprofessional and poor customer service.

  Reply from the business

  Thank you for the five star review. It is appreciated by the entire ARAC family! We also want to Thank You for helping us to Roof It Forward, benefiting children with cancer.

• 1 out of 5Karen Spencera year ago

  The worst company I ever had to work with they put broken material on my roof they took two months when the project should have only taken 3 days . Was told somebody would be on the job site who spoke english but there never was. I had a total of 10 no calls,no shows. The full contract was never done ended up taking them to court. Will happy pay once the judge makes his decision . I never ask for a new metal anything I asked for water proof the mental roof which was clearly written on the contract. And was never done. Really wish I could post pictures so the public would know what I went through.

  Reply from the business

  We’re sorry you feel this way, but we want to clarify the facts. Your case was reviewed in court, and you did not win. While our contract clearly excluded responsibility for sand washout and cracking in the driveway, you pressured the material supplier with legal threats, and they ultimately handled the replacement—not us. Additionally, your flat roof was never part of the contract, but you pushed so hard on the day of the build that our crew went out, got the materials, and completed the work. We attempted to bill you for it, but you refused to pay, fighting it all the way through court. The lawsuit you brought against us stemmed from your belief that “sealing 3 patios” meant fully replacing them if water didn’t stop—despite it being a simple five-word write-in to help you out. You attempted to balloon this into a $7,000 lawsuit when your original contract was for just $8,500. Even in court, it was determined that we were not responsible for replacing the entire rotten wood, stucco, and metal panel system of your patio simply because we sealed the metal patios as requested. At the end of the day, you received over $20,000 worth of work on an $8,500 contract, of which 50% remains unpaid. That’s significantly more value than the average customer receives, but even that wasn’t enough. On top of that, your son attempted to claim that two scratches on his truck—completely unrelated to the roof replacement—meant the entire vehicle needed to be repainted. When we simply asked for before-and-after photos for proof, the claim was quickly dropped. To make matters worse, whoever originally built your metal patio terminated it into the side wall of your large screened pool covering, preventing water from properly draining. This was a pre-existing issue that had nothing to do with our work, yet you still tried to hold us accountable. You were the one who brought legal action against us, yet even after losing in court, you still haven’t paid what was owed. We take pride in

• 2 out of 5Brian Kevlar2 years ago

  It's been 9 months since I had my new metal roof installed and I'm still waiting for them to finish fixing the poor quality job. They agreed from the beginning that two places on my roof needed to be redone and promised to fix it but I'm still waiting. They used low quality crews to do their work and it shows. The tear off and dry in was even worse. They had to send a 2nd crew to redo the first roof sheathing. Then they made a mistake which led to a major leak. They made it right by drying it and paying for repainting but it had been a very frustrating process. The third time they got it right. But after the metal went on I'm still waiting for them to fix the poor installation areas. I would not recommend them to do any work in SWFL. Also once you pay them, they no longer care about customer service.

  Reply from the business

  Thank you for your feedback. While this review is from years ago, we take all customer experiences seriously and continuously strive to improve our service. If there are any outstanding concerns we can assist with, please reach out to our management team directly at (813) 704-2828.

• 1 out of 5DaVe T2 years ago

  A professional evaluation was conducted by the individual who arrived to provide an estimate for the replacement of my roof. Surprisingly, they did not physically assess the roof by measuring it. Not even look at my roof. I already filed a claim with my insurance company and i know that I am responsible for paying a deductible. When I inquired about the estimated cost for the new roof, the individual responded that the deductible amount itself serves as the estimate. This attempt to mislead me, without providing the necessary information, reflects their lack of honesty and professionalism. Their behavior did not align with ethical business practices.

  Reply from the business

  Thank you for your feedback, and we’re truly sorry that your experience left you feeling disappointed and frustrated. We sincerely apologize if our communication was unclear or if we did not meet the level of professionalism you expected. That is never the impression we want to leave. We rely on valuable feedback like this to help us to continue to serve our customers and maintain a 5-star experience. Please do not hesitate to reach out if we can ever be of service in the future.

• 1 out of 5Sean Lyons2 years ago

  We had our roof replaced by them just over 2 years ago. At the time the replacement was done there was a leak in the roof by the second story window where the roof meets the wall. With the roof replacement they stated this would also be taken care of. Unfortunately after Hurricane Debbie recently passed by we got a bad leak at the same spot resulting in water coming through the ceiling into our garage. Now I understand roofing companies are very busy after these type of storms. So I called and waited for a call back. When they did call back all their associate kept telling me was you know your out of our warranty for workmanship over and over. I told him that was understood even though I don’t believe it should already be leaking on a two year old roof. More importantly I needed someone to repair this. He told me ok I will call you back to set the appointment. Have never heard from them again. So not a company I would recommend using. Quality of work is questionable and they don’t seem to stand behind it either.

  Reply from the business

  Thank you for the feedback regarding your experience with our company. It is always our goal to make sure that all of our marketplace interactions are enjoyable, from the initial consultation to the final completion of the project. It looks like we fell short on this one, so for that, we sincerely apologize. Your concerns have been discussed and addressed in house, and while we cannot change your experience, we have learned from it. ARAC strives for 100 percent customer satisfaction, which is not something we can maintain without valuable feedback like yours. We appreciate you taking our call to discuss in more detail. If we can ever be of further assistance, please do not hesitate to reach out.

• roof replacement41
• new roof27
• insurance assistance18
• easy process17
• quick installation5
• drywall repair3
• installation team3
• inspection assistance3
• color matching2
• knowledgeable salesman2
• project updates2

14 more of the 205 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Galenoa month ago

  Chad and this company were great. I would highly reccimend. Thank you.

  Reply from the business

  Thank you for your kind review! We're so glad you had a great experience with Roof It Forward. We truly appreciate your recommendation and your trust in our team. It was our pleasure to serve you, and we look forward to helping with any future roofing needs. Thanks again!

• 5 out of 5Paul Bleiweis2 months ago

  Val was thorough and competent. They fixed our roof quickly and did an excellent job.

  Reply from the business

  Thank you so much for taking the time to leave a review! Thoroughness and competence are exactly what we strive for on every roof repair, so we are thrilled to hear that Val took such great care of you. We appreciate your business and your kind words!

• 5 out of 5Daniel SmallEdited 3 months ago

  They were very professional and did a wonderful job on my gutter helmets.

  Reply from the business

  Thank you for choosing ARAC, the home of “Roof It Forward” benefiting children’s healthcare and organizations supporting children with cancer. We sincerely thank you for your business and your five star review!

• 5 out of 5Bob Fischer3 months ago

  Ryan came out in a very timely fashion to quote a relatively minor repair. The repair was performed in a timely fashion at a fair price.

  Reply from the business

  Thank you for choosing ARAC, the home of “Roof It Forward” benefiting children’s healthcare and organizations supporting children with cancer. We sincerely thank you for your business and your five star review!

• 5 out of 5Lana Bradburn4 months ago

  Ashley, with Roof It Forward made sure I was happy with my roof. The team came early and worked extremely hard to complete their job in 1 day. I love the color and quality of the shingles. The only issue was with some trim work and a dented gutter that is being addressed and lots of nails left after the project. Ashley came back out and used a magnet to attempt to get all the nails out of my yard and driveway. I would highly recommend Ashley, and Roof It Forward if you are in need of a new roof!

  Reply from the business

  We’re delighted to hear that you were fully satisfied with your restoration process and with our team member Ashley. Please don’t hesitate to reach out if we can assist with any future restoration needs. The ARAC family truly appreciates you!

• 5 out of 5Billy Taylor4 months ago

  I would give a rating of 5. Roof it Forward was very knowledgeable and efficient and did the job quickly and with expertise.

  Reply from the business

  Thank you for choosing ARAC, the home of “Roof It Forward” benefiting children’s healthcare and organizations supporting children with cancer. We sincerely thank you for your business and your five star review!

• 5 out of 5Rosas Family6 months ago

  Great experience!

  Reply from the business

  Thank you for choosing ARAC, the home of “Roof It Forward” benefiting children’s healthcare and organizations supporting children with cancer. We sincerely thank you for your business and your five star review!

• 5 out of 5Carrie6 months ago

  Great price! Great company to work with. Overall experience was 10/10

  Reply from the business

  Thank you for choosing ARAC, home of “Roof It Forward,” our initiative supporting children’s healthcare and childhood cancer organizations. We truly appreciate your business and your five-star review!

• 5 out of 5Debra Shannon6 months ago

  This company should school other contractors in how to handle a roofing job! Outstanding customer service from Andy! His crew did my roof to perfection, cleaned up, and were polite, professional and the absolute best. Fantastic job, guys! Thank you for your hard work and professionalism!!!

  Reply from the business

  Thank you for choosing ARAC, the Home of " Roof It Forward", benefiting children's healthcare and organizations supporting children with cancer. We are pleased to hear that you were satisfied with your restoration process and our rep Andy! Please let us know if we can be of assistance in any of your future restoration needs. The entire ARAC family appreciates you!

• 5 out of 5Debra Curry10 months ago

  Awesome job! Special thanks to Colvin"s exceptional customer service to make sure I was a satisfied customer. I would definitely recommend them to my friends and neighbors.

  Reply from the business

  We are pleased to hear that you were very satisfied with your restoration process and our rep Colvin! Please let us know if we can be of assistance in any of your future restoration needs. The ARAC family appreciates you!

• 5 out of 5Leon Bukhsbaum11 months ago

  Great company Great experience Great price Loving my new roof Highly highly recommended

  Reply from the business

  Thank you for choosing ARAC, the Home of " Roof It Forward", benefiting children's healthcare and organizations supporting children with cancer. We are pleased to hear that you were satisfied with your restoration process and our reps! Please let us know if we can be of assistance in any of your future restoration needs. The entire ARAC family appreciates you!

• 5 out of 5Yusimi Diaza year ago

  Excellent work from the beginning to the end!!! I would like to express my sincere appreciation to the outstanding service provided by stone and his crew with Roof It Forward they were not just reliable but efficient they went above and beyond to repair a roof that was seriously in bad shape. Thank you guys again for this amazing experience.

  Reply from the business

  Thank you for choosing ARAC, the Home of " Roof It Forward", benefiting children's healthcare and organizations supporting children with cancer. We are pleased to hear that you were satisfied with your restoration process and our reps! Please let us know if we can be of assistance in any of your future restoration needs. The entire ARAC family appreciates you!

• 5 out of 5Joyce Wintersa year ago

  From beginning to end Stone and Shan have been great to work with. They communicated in a timely manner. They exhibited honesty and integrity. I highly recommend this company.

  Reply from the business

  Thanks for the review Joyce and thanks for helping us Roof It Forward! It is appreciated by the entire ARAC family!

• 5 out of 5Karl Findorffa year ago

  Roof it forward replaced our leaky tile roof with a new Decra metal roof which looks like tile. They did a great job repairing the leaks and installing the new roof. They were very responsive throughout the process, and we would highly recommend them.

  Reply from the business

  Thank you for choosing ARAC, the home of “Roof It Forward” benefiting children’s healthcare and organizations supporting children with cancer. We sincerely thank you for your business and your five star review!

A new roof is a big investment, and we believe the process should feel just as rewarding as the finished result. From helping you choose the right materials to keeping you informed every step of the way, our team is committed to making the experience as smooth and stress-free as possible. Thank you for the wonderful review! We're honored you trusted Roof It Forward with your home and appreciate your support of our mission to give back to children and families in our communities. 💙🏠 #RoofItForward #CustomerReview #FiveStarReview #RoofReplacement #NewRoof #GutterInstallation #RoofingExperts #HomeImprovement #GivingBack #TogetherWeCanRoofItForwardAug 13, 2026

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