Absolute Roofing

8 of the 24 one and two-star reviews we hold, most recent first.

• 1 out of 5Ashley WilleyEdited 2 months ago

  They ABSOLUTELY ARENT WORRIED ABOUT NEW CUSTOMERS So this in response to the telling us it would be weeks before coming out to bid properties …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Ashley, we’re sorry that our scheduling timeline was frustrating. Following major storms, our team often experiences a significant increase in requests, and at times our wait times are longer than we would like. We want to clarify that we value both new and existing customers. Every homeowner who contacts us is important to us, regardless of whether we’ve worked with them before. One thing that sets Absolute Roofing apart is that we do not rapidly hire temporary crews when demand spikes. Our team is made up of trained, experienced professionals who take pride in their work, support their families through this career, and have helped us maintain exceptionally low turnover. While that sometimes means longer scheduling times during peak seasons, it also ensures that every customer receives service from knowledgeable and qualified roofing professionals. We understand that our availability may not fit every timeline, and we certainly respect homeowners who choose a different option. However, our commitment has always been to provide quality inspections, honest assessments, and professional service rather than sacrificing quality to increase volume. We appreciate your feedback and wish you the best with your roofing project.

• 1 out of 5Joseph Randolph2 months ago

  No showed my appointment that was supposed to be at 3 pm. Called and they said it was an anytime appointment on the next day. I had waited over a week for a very specific day and time due to work schedule. It for sure was not an anytime appointment I just told them I’d find someone else. They seemed fine with that

  Reply from the business

  Joseph, Thank you for this feedback. I went back and did my research on what had happened and you are absolutely correct. We had a miscommunication on the appointment within the office and technician and we sincerely apologize. Our team is working long and hard hours to try to accommodate all and unfortunately this was a mistake that was made. This doesn't take away the inconvenience this caused for you and we are sorry. Please feel free to call and ask for management if you would like to have a conversation about this or chat about how we can resolve.

• 1 out of 5tiffany aukerman3 months ago

  Our roof was damaged by hail in the recent storms so we called and set an appointment for an inspection with full intent to have our roof replaced with this company. The day before our appointment another storm came through and Absolute …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are sorry you feel that way. Unfortunately, you have the wrong idea of why we asked for patience in getting to your appointment. We are spending the next few weeks installing emergency tarps for people locally with holes in roofs, skylights, etc. We are always very proud to help our community in a time of desperate need. We were hoping you would understand that and give us the patience we asked for since you are an hour away from our office.

• 1 out of 5C J7 months ago

  They don't clean up after taking off roof and putting on another. None of them could speak English. Also took satellite off house and now have to pay extra money to have it repaired and no TV service for a week. Ask them to move their …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello CJ, Thank you for taking the time to share your feedback. We'd like to clarify a few important points for accuracy. Our contract and all communication for this project were solely with the property owner, not the tenant. A dedicated supervisor was assigned to manage the job and serve as the single point of contact throughout the process. Regarding the satellite dish, the contract signed by the property owner includes a clear line item stating that we are not responsible for satellite or third party attachments, and this was reviewed and approved by the owner prior to work beginning. Cleanup is performed at the conclusion of each job, and no cleanup concerns were reported to us by the property owner or onsite supervisor. Additionally, vehicle placement is coordinated with the property owner, as access requitements vary by job site. We strive to provide quality workmanship and clear communication, and we're happy to address any concerns directly with the property owner if needed. -Absolute Roofing

• 2 out of 5Tyler Ham7 months ago

  We hired Absolute in October 2025 to replace a leaking skylight in our home. The estimator told us it would be about 12 weeks out when they visited, which we understood, but that they would contact us when we were next on the list as a heads up. Cut to one day I get a phone call that the crew would be at our house within the hour. We didn’t necessarily have to be there but it would have been good to know for our dogs. This isn’t my main issue however. My main issue is the roughly 30 old roofing nails left on our roof by the work crew. This in itself is unprofessional and some of these nails ended up in our driveway. I thought I caught most of them until I found one in our car tire necessitating a repair. What makes me even more upset is that we have a young toddler who loves to run around in our back yard- what if they stepped on one of these nails (some of which were rusty) or worse? The work on the skylight itself was fine. We do not have any more leaks which was the ultimate goal. However, I am very unimpressed with the communication and eye for detail from Absolute. We will likely be looking elsewhere for future roofing needs.

  Reply from the business

  Hello Tyler, we are truly sorry for the frustration this has caused, especially regarding the leftover nails and the short notice before the crew arrived. That is not the level of care of communication that we strive to provide and we completely understand your concerns, particularly with a young child and pets at home. We are glad to hear the skylight repair resolved the leak, we take the cleanup and safety issue you mentioned very seriously. This is something we will be addressing internally with our crew to make sure this does not happen again. Someone from out team will be reaching out to you directly very soon to discuss this further and make things right. We appreciate you bringing this to our attention and giving us the opportunity to improve. -Absolute Roofing

• 1 out of 5SCOTT BORDEN8 months ago

  I would not recommend this company to anyone! Their customer service stinks, it has to be one of the worst ones I have dealt with. After signing a contract never heard nothing for 4 weeks, it took my solar company to get ahold of the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Scott, thank you for taking the time to leave this feedback. We are genuinely sorry to hear about your experience and the breakdown in communication you described, this is not the standard we hold ourselves to and we understand how frustrating this must have been. We also take your concerns about the shingles matching very seriously. Brandon, the estimator, will be reaching out to you directly to review this and discuss next steps so we can address this issue. Again, we appreciate you bringing these concerns to our attention. Feedback like this helps us identify where we need to improve, and we welcome the opportunity to speak with you directly to work toward a resolution. - Absolute Roofing

• 1 out of 5Jesse Belloa year ago

  These guys will not respect your property. I Caught the guy taking a piss on my house! First he admits it and then says he didn't. He does it in the open where kids walk and bike all the time!! This dude is a idiot! He's lucky the cops didn't drive by. After I notify the owner he shrugs it off and admits he does it too. I cant believe these people. Don't let these people work on your house, they are a JOKE!

• 1 out of 5Bethany Gotta year ago

  *Long review coming--PLEASE read this review before opting for any services!!! Absolute roofing guarantees an absolutely TERRIBLE experience! Our original request was to fix a few shingles that blew off from the bad storms back in March. Their "fix" turned into a roof leak, that caused ceiling damage in the hallway. (The leak literally happened right where the shingles fell off and were"put back on") Not to mention it took them like 2 months to get back to "fix" the leak, and that was only after we called to see where we were at in the queue. Yeah, they don't do specific service dates, you get put in a queue and hope for the best. $275 and they told us to just paint over the water stain. Unfortunately, due to literal plants growing in the gutters and the heavy rain forecast ahead, we opted for their gutter cleaning services which took about 2 weeks for them to come do in addition. Today they cleared out SOME of the gutters, not all of them, AND they just threw all the debris in our yard! I literally could've done a better job myself for $75. I will also put that I did call and was transferred directly to the owner, who was very understanding and did in fact give a refund for the gutter cleaning. However, not without letting me know that the reason they didn't clean the sunroom gutters was because usually sunroom ceilings are awnings and they thought the debris was just "on the roof" not actually in gutters--or something like that. We did overlook the fact that in the contract, it states that they will just throw the debris in the yard, which they also let us know that $75 gutter cleaning is actually cheap. So I guess it was our fault for skimming over the contract and assuming that part of the gutter cleaning service would be to remove the debris from the property, not just from the gutters. All in all, we got a refund for some of it so there's nothing else to do except warn others about the mediocre gutter cleaning services and roof repair. I've included photos

  Google cut this review short. The full text is on their Google profile.

• roof replacement41
• gutters28
• polite staff20
• answering questions19
• insurance claim assistance10
• efficient crew8
• quick work7
• hail damage repair6
• thorough cleanup5
• facia repair3
• honest estimate2

14 more of the 234 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Molly Schrum14 hours ago

  So impressed with Absolute! Despite all the chaos with the hail in April, they kept us informed, and made sure our roof didn’t leak while we waited our turn. The crew was incredibly efficient and effective. We have neighbors that are on day 4 of roof repair, and we had our roof started and finished within one day! I could not recommend them more! Our siding was also replaced and done with the same level of care and efficiency as the roof!

• 5 out of 5Robert HopkinsEdited a week ago

  Shingles arrived last week and within half a day, fully installed and perfect looking. Crew was very professional and did an awesome job and an amazing job at cleaning up afterwards. Definitely a great experience and great business. Not use to being awake this early, but it was nice to see daylight again. Update: Just a few days later (to be expected) they came by quickly and professionally installed our gutter guards. Awesome work! Especially in this heat.

• 5 out of 5Linda Brooks2 weeks ago

  Absolutely excellent job replacing my roof..Very professional business from beginning to end.

• 5 out of 5Calin Olar2 weeks ago

  I called them for a roof inspection ended up my roof got damaged from the storm. They came out with my insurance agent went through the paperwork made very easy process. Everything went as promised would recommend them to everyone. 100% as promised

• 5 out of 5John Young3 weeks ago

  Absolute has installed three roofs for our family. Each time their pricing, quality of work, communication and customer service have been excellent. We have tried others before but will use Absolute from now on.

• 5 out of 5steve piercea month ago

  There are lots of roofing companies that undoubtedly do a good job, but it’d be hard to find a company that has the kind of customer service they provided us. We had severe roof damage from a hail storm, and they sent someone out the same day to make temporary repairs. They were about 5 weeks out on doing the job because of all the houses with damage from the storm, but once they started, it only took a day and half, and the roof, and shed looks fantastic. Totally cleaned up after the job. They even submitted the invoice to my insurance. I highly recommend this company. Their customer service was second to none.

• 5 out of 5Cliff Buchannana month ago

  Great people and first class workmanship. Communication was well executed from the office and our superintendent Will Hays to us through every step.

• 5 out of 5Kim Saundersa month ago

  We have been using Absolute Roofing for years! Every single time it’s been a flawless and seamless experience! I highly recommend!!

• 3 out of 5Jason Patison2 months ago

  Make a heck of a mess and took up double driveway for 3 days. Paid for new flashing and they reinstalled old and took new material and gave us a credit of $100. I am not a roofer but I am certain we were charged more than that for that material. Other than that ,they did a good job.

• 5 out of 5Kathy Murray2 months ago

  professional. great service, easy and honest to deal with

• 5 out of 5David Hill3 months ago

  Great communication! Excellent work! The estimator (Colt) was very helpful, explaining everything. I was getting ready to close on house and they worked with me to ensure the roof replacement did not impact the close. I highly recommend Absolute Roofing.

• 5 out of 5Kendalyn Hall3 months ago

  Colt came out to do a free estimate for us and was incredibly kind, honest, and professional, it was clear from the start that he wasn’t just trying to make a sale, he genuinely cared about what was in our best interest and took the time to explain everything clearly. My parents actually recommended him to us after their own free estimate with him, and we were just as impressed with him at our home as they were at theirs. I highly recommend Colt and the team at Absolute Roofing, there’s something special about working with a locally family-owned company that truly values its customers and treats people the right way, honest, trustworthy, and excellent service all around..

  Reply from the business

  Thank you for your 5 star rating! We truly appreciate it. If there is anything we can do for you in the future, please let us know!

• 5 out of 5MMA4 months ago

  Due to high winds, I had some damage to my roof and gutter area near my patio. I called Friday morning and Oscar, an excellent technician, arrived at my residence about 3:00 pm. My repairs were done quickly. Donna, Service Desk …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your kind words, and for trusting us with your home! We know how stressful storm damage can be, so we're glad Oscar and our team were able to respond quickly and take care of everything for you! Donna will appreciate the shout out as well. She truly cares about making the process smooth for every single customer! We appreciate your recommendation and are always here if you need anything!

• 5 out of 5Kevin FennellEdited 6 months ago

  I called several local roofers to get estimates for an immediate minor repair and for a whole new roof in the near future. The estimates varied wildly. While I understand companies have to charge a minimum for repairs, Absolute's sales …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Kevin, Thank you for taking the time to leave such a detailed review! We're glad Payton was able to provide you with a straightforward honest estimate to get your repair handled quickly. Our goal is always to recommended what is truly needed and make the process simple and stress free for homeowners. We really appreciate the opportunity to help with both your repair and your new roof installation. Thank you again for trusting our team and for your recommendation, it truly means a lot to us! If you ever need anything in the future, we're always here to help. -- The Absolute Roofing Team

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