5 Star Roofing & Restoration

All 3 of the one and two-star reviews we hold for 5 Star Roofing & Restoration, most recent first.

• 1 out of 5Earl Layton3 years ago

  They told me they would have to inspect my house via satellite. When I did not hear from them after the appointed time I called back. They informed me that their system was down and that they would contact me asap. I have yet to hear from them. I'm still waiting and my house us still leaking and getting worse.

  Reply from the business

  Mr. Layton, When we spoke yesterday on 1/24/23, we notified you that we are unable to meet your roofing needs due to the type of structure it is. We apologize for the inconvenience this is causing you but at this time we are unable to replace the roof of the structure you are requesting. We tried to reach out to you again today regarding this review and it appears you have our phone number blocked. Please note that this does not reflect on 5 Star Roofing & Restoration, LLC and our top tier products and services that we currently offer. We do appreciate you reaching out and giving us the opportunity to try to meet your roofing needs and we apologize that your roof structure is not something we are capable of completing at this time.

• 1 out of 5David Webb4 years ago

  Did not complete work. Left old rusted flashing in areas where new architectural shingles had been installed. Left a leaking rain diverter.

  Reply from the business

  We regret to hear of Mr. Webb’s’ dissatisfaction as it was an absolute pleasure to replace the roof on his lovely historic home. 5 Star made multiple trips back to Mr. Webb's home. With each trip though, new issues appeared to arise that were not previously discussed and were not being mentioned during our visit. The chimney flashing was not replaced, and that amount was discounted from the total invoice. We examined the chimney flashing and it determined it to be in good shape and since it is embedded in the stone material that composes the exterior facade of the chimney, more than likely the stone facade would sustain damage if the embedded flashing were to be removed. Since this is a Historic Home, we wanted to take great care not to damage any of the homes’ historic features. This was explained to Mr. Webb in detail. The flashing Mr. Webb is referencing is set behind a custom piece of exposed antique milled trim board that would most likely sustain damage if we removed it to replace this flashing. Again, being a Historic Home there are requirements as to the appearance and design of these types of details. We explained to Mr. Webb if he could find the matching piece of trim board that we would replace the flashing. The leak in the rain diverter seam and the sag in the garage roof were both mentioned after the fact of the multiple trips, and it began to appear that final payment was being deflected. Although Mr. Webb does not appear to be satisfied with our service, we feel we made every attempt to address every issue that arose.

• 1 out of 5Rick Wear5 years ago

  This is the biggest JOKE of a roofing company, they are thieves plain and simple.

  Reply from the business

  Please note that Mr. Wear is a former employee. We regret to hear of Mr. Wear's opinion of our company. In regards to our company being a JOKE, I will have to respectfully disagree. We take our jobs very seriously, and provide extensive training and support for our sales team. Thieves is not the term I would choose to describe our company. Rather I might use the term dedicated or committed. Every individual that decides to sale for our company is explained in detail on how our process and procedures operate, and if these procedures are not followed that is considered a breach of our agreement. We try to set our sales reps up for success, and in turn ask for them to reciprocate by complying with our procedures. We wish Mr. Wear the very best in his future endeavors.

• easy process10
• insurance claim assistance7
• installation crew3
• timely repair2
• polite crew2
• quick quote2
• yard cleanup2
• promptness2
• answering questions2
• hard working crew2

14 more of the 44 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Abby Hawkinsa year ago

  I was so impressed with how hard working and polite the crew that completed my project was. They got everything done quickly and it all looks great!

  Reply from the business

  Thank you Mrs. Edema for the review! We're glad to hear you were completely satisfied.

• 5 out of 5Josephine Headleya year ago

  Five star roofing did a excellent job. I had a leak and the were very prompt in repairing the problem. Workers were very nice and did a great clean up. I would recommend this company to everyone. I give them 5 stars. Miss Headly

• 5 out of 5Solitaire Solitairea year ago

  I don’t need a roof, but I wanted to thank 5 Star Roofing & Restoration for helping a Randolph County, NC veteran get a new roof. This is the type of business that our nation was built on, and they make me proud to be an American. Great job, 5 Star!

• 5 out of 5Karen Peters2 years ago

  5Star roofing did a fantastic job replacing our roof. Christopher Lundy went above and beyond the call of duty, Always respectful and polite, Christopher and Samuel worked with us and our insurance company to ensure our roof was fairly evaluated and approved for the fullest possible coverage by our insurance . They made the entire process so easy! We were also very pleased with the crew that installed the roof. They were quick and made sure all the scraps and nails were cleaned up after the work was completed. We couldn’t be happier with the work 5Star roofing did for us. If we ever need roof repairs again in the future, we will be calling 5Star roofing.

• 5 out of 5عند الشارقي2 years ago

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• 5 out of 5LeeAnn Miller2 years ago

  Wonderful service, awesome price, and roof looks amazing. Even my neighbor commented on how great it looked.

• 5 out of 5farrah warren3 years ago

  I'm a contractor & typically choose metal but my daughter wanted shingles for her personal home. After shopping around, I appreciated the professional manner of Chase H & he assured me the job would be done right. Chase went out of his way …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Chris Griffin3 years ago

  Solid job. Roof looks great! Easy interaction with management.

• 5 out of 5Phillip Hamilton3 years ago

  5 Star Roofing and Chase Hamer did an excellent job. They work well with the insurance companies and they left my yard like they hadn't even been there.

• 5 out of 5Armando Ramirez3 years ago

  Did a good job. Price was fair. Would use again.

  Reply from the business

  Thank you Armando for the review! We're glad to hear you were pleased.

• 5 out of 5Melissa Burgamy3 years ago

  Communication is very important to us, and 5Star was most responsive roofing contractor of all the we called. Quickly estimated the cost and scheduled the installation. Excellent experience!

• 5 out of 5Phelam Clayborn3 years ago

  They did a really good job in amount of one day. They were very clean and neat.

• 5 out of 5Demetris Hope3 years ago

  Excellent customer service and quick response. Extremely pleasant experience

• 5 out of 5Leonard Roy3 years ago

  Great people to work with and have competitive pricing. Would recommend to anyone looking for good quality work.

  Reply from the business

  Thank you for the kind words. We appreciate you.