3 Rivers Roofing

The only one or two-star review we hold for 3 Rivers Roofing.

• 1 out of 5Juania Sueñosa year ago

  It's been over a year--we still don't have a roof. I'm seriously astounded at the raving reviews--this isn't a roofing company, it's a sales agency. The first time we met with Mary and Jordan, they immediately showed us their catalog without having looked at our roof, offering us the most expensive materials. We told them we'd already filed an insurance claim with our insurance, and they were only going to cover our hail damage, which seemed fair since the roof was over 20 years old. We were happy with what the insurance gave us, but Jordan quickly prompted us to an adjusting company, King Adjusting, who told us they could get a lot more and it wouldn't take more than three months to do so. We hesitantly agreed, and the more that time passed, the shadier everything got. Jordan wanted to get a 50k dollar payout from the insurance--I called several roofing companies and they all quoted us between 10-16k (the higher number with quality materials and a new decking.) The roofers we spoke to were shocked by the amount 3 Rivers was trying to get from the insurance--which I found out is a common practice in the industry--cheap labor, big claim, big profit for the contractor. Based on the other quotes, had they gotten the 50k, they would have kept over thirty thousand in margin profit. The past week Jordan admitted that in no scenario does it cost that much to replace a roof. They fought our company, and would not communicate with us--this went on for over a year! Eventually, we got sick of it and went with another roofer; now their appraiser, the one they pressured us to hire, is charging $2,000 on top of the adjuster's 10%--we'd only agreed to the latter, never had they told us the appraisal would cost that much. Having no experience, we trusted Jordan. There's no document we signed that stated that amount and the adjusting company finally admitted to that. Jordan is taking no responsibility for this and, in fact, never even called us back. Never will we work with

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Juania, Thank you for taking the time to share your feedback. I’m sorry to hear about your frustrations and the challenges you faced throughout this process. Our team’s goal is always to ensure that our clients are taken care of, and I regret that this was not your experience. While we respect your perspective, I’d like to address a few points to clarify the situation. The delay in your project was due to your insurance company’s acceptance of the appraisal, not inaction on our part. Unfortunately, we don’t control the timelines or decisions made by insurance providers, but we do our best to advocate for fair coverage on behalf of our clients. We understand your concerns about pricing, and it’s important to note that every claim we handle is based on a scope of work determined by insurance adjusters to meet the necessary standards for a quality repair. At no point do we inflate claims or cut corners on labor. We aim to provide value and transparency in every project, and I’m sorry if this wasn’t communicated more clearly. I've also personally reached out to you & your husband to discuss this further, as we’d like the opportunity to clear up any misunderstandings and address your concerns directly. Please don’t hesitate to contact me at 325-829-6949 if you’d like to set up a time to meet. Your satisfaction and trust mean everything to us, and we’ll be using your feedback to improve our processes moving forward. Sincerely, Jordan Ely Owner, 3 Rivers Roofing

• insurance claim assistance7
• new windows6
• easy process6
• wind damage repair5
• gutter repair4
• timely scheduling2
• siding repairs2
• locally owned2
• fence repair2
• responsive team2
• ridge vent2

14 more of the 56 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Craig Cannon3 days ago

  This has been the greatest experience of a tough experience I’ve ever experienced and Nick at 3 Rivers has been remarkable in and getting my roof replaced and insurance paying for the replacement. State Farm sent inspectors to my roof and said no hail damage. We knew our roof was damaged and our neighbors had their roofs replaced and paid for by insurance. It took over 8 months to get State Farm to pay for our roof and Nick and 3 rivers did get. Our roof is better than before with better shingles and the rip off and installation was done in a day!! I can’t say enough about how well we were treated how efficiently it was handed and how pleased we are. I highly recommend them to help you with your claim and put a new roof on your home with shingles that actually reduces your insurance premium for many future years.

• 5 out of 5Terry StennettEdited 2 months ago

  Jordan and all of his crew members did a tremendous job on our home.

  Reply from the business

  Thank you, Terry, for taking the time to leave such a wonderful review! We truly appreciate the opportunity to work on your home. We're glad to hear that Jordan and the crew provided a great experience and delivered work that met your expectations. Storm damage repairs can be stressful, and our goal is always to make the process as smooth as possible while providing quality workmanship and service. Thank you for trusting 3 Rivers Roofing with your roof installation and repairs. If you ever need anything in the future, we're just a phone call away! — The 3 Rivers Roofing Team

• 5 out of 5Linda Lovelace6 months ago

  Professional, timely completion of job and great clean up

  Reply from the business

  Thank you for the feedback, linda we are glad you called us out to help with your roof replacement and gutters. Please keep us in mind when your friends and neighbors need help with their homes.

• 5 out of 5OSCAR GONZALESEdited 9 months ago

  I couldn’t leave a second review so I must edit my 1st great experience for a 2nd great experience! They did it again! We had such an amazing experience the first time around with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the feedback, Oscar! We are glad that we could help you with your project and that you were satisfied with everything.

• 5 out of 5Antoine Brown9 months ago

  Great and helpful company. Excellent work and walked us through every step of working with our insurance company.

  Reply from the business

  Thank you, Antoine, for your positive feedback! We're glad to hear that you found our team helpful and that you appreciated the support during the insurance process. We strive to provide excellent service, and it’s great to know that we met your expectations.

• 5 out of 5Herman9 months ago

  Nick is very knowledgable of the process. He helped with the dealings with insurance. The whole installation ran very smoothly.

  Reply from the business

  Hi Herman, Thank you so much for your kind words! We’re thrilled to hear that Nick was able to guide you through the process and make your roofing experience smooth and stress-free. We appreciate you trusting 3 Rivers Roofing with your home, and we’re always here if you need anything in the future. - Mary, 3 Rivers Roofing Owner

• 5 out of 5Gordon Chen10 months ago

  Nick reached out with a free roof quote, and right from the start, he was so genuine, friendly, and professional that I felt comfortable moving forward. We had Ringtails sneaking into our attic that no one else could stop, but Nick stayed …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for sharing your experience! We’re thrilled to hear that Nick and Shayne provided such great service and followed through every step of the way. Our team truly values communication, professionalism, and making sure the job gets done right. We appreciate your trust and kind words.

• 5 out of 5Lucy DietzEdited a year ago

  Excellent service at a great price!

  Reply from the business

  So glad that you were happy with our work. Thank you for your business.

• 5 out of 5shardey Pattersona year ago

  Brian was very helpful. He broke everything down for me and made the process of getting my roof replaced very easy.

  Reply from the business

  Thank you for the positive feedback. Very glad we could help you with your roof replacement.

• 5 out of 5Stephen Walla year ago

  Loved them. Shane followed up with the insurance when they were not being responsive to me. Saved me a lot of time dealing with unnecessary hoops to jump through.

  Reply from the business

  Thank you so much for your 5-star review! We’re thrilled to hear Shayne could step in and help make the insurance process easier for you. We know how frustrating those delays can be, and we’re glad we could save you time and stress while getting your roof taken care of. We truly appreciate your trust in 3 Rivers Roofing! – The 3 Rivers Roofing Team 🏠

• 5 out of 5Laura Ellis-Laia year ago

  Three Rivers did an outstanding job on our house.The project began because of a terrible hail storm that affected my whole neighborhood. We decided on some upgrades in addition to the hail repair, and boy have we been enjoying the facelift on our house! It was a very complex project, involving a new roof, siding repairs, house painting, new windows, new gutters, a new front door, a rebuilt patio, fence repairs, and more. The project took several months, which was fine by me because I knew just how much work there was to be done. The owners, Mary and Jordan, each helped us come up with creative, expert solutions for some of our house's issues. Our project manager, Shayne, was outstanding the entire time, carefully explaining what was going to happen during each phase as the repairs progressed and answering our questions; communication with him was excellent at all points. This company employed trusted contractors to work on the various parts of the project, and now that the project is done, we really love the overall result.

  Reply from the business

  Thank you so much for taking the time to share your experience! This was a big, detailed project, and we’re thrilled to hear how happy you are with the results. Mary, Jordan, and Shayne all loved working with you and appreciated your patience and collaboration along the way. Seeing your home’s transformation come together was incredibly rewarding. We’re so glad you’re enjoying the new look, thank you for trusting our team! – The Three Rivers Roofing Team

• 5 out of 5Martin “Jr.” Partidaa year ago

  Brian was amazing and super helpful throughout the entire process of getting a new roof. Long story short our house was hit by a hail storm and offered a free inspection showing possible damages to our shingles due to the storm. Therefore himself and the home insurance negotiated a full replacement on the entire roof of our home. We are grateful with Brian and the team at 3 Rivers Roofing for helping us get our roof fixed through insurance. Highly recommended contractor!

  Reply from the business

  Thank you so much for sharing your experience! We’re thrilled to hear Brian and the 3 Rivers Roofing team made the process smooth and stress-free after the hailstorm. Navigating insurance claims can be tricky, and we’re glad we could help you get a full roof replacement with ease. We truly appreciate your trust and recommendation! – The 3 Rivers Roofing Team 🏠

• 5 out of 5Kim Frueha year ago

  We were lucky enough to be referred to 3 rivers. They walked us through the entire process of restoring our house after a devastating hail storm. They fixed windows, roofs, flooring, drywall, floorboards, doors, fences, literally everything! They also helped us navigate the ridiculous insurance process. They were great!!!

  Reply from the business

  Thank you so much for your kind words! We’re so happy we could help restore your home after the hailstorm and guide you through every step of the process. Our team takes pride in making storm recovery as smooth as possible, from roofs and windows to the final finishing touches. We truly appreciate your trust and are so glad you were referred our way! – The 3 Rivers Roofing Team 🏠💙

• 5 out of 5Paul Hoffmana year ago

  Brian was so helpful navigating us through an insurance claim. The new roof looks great! They provided great communication throughout the process. Highly recommend!

  Reply from the business

  Thank you, Paul! We're thrilled to hear you had a positive experience with Brian and that you're happy with your new roof. Communication is key to us, and we're glad it made a difference. We appreciate your recommendation!

Replacing a toxic asbestos roof with IKO Dynasty Red in Monaco Red enhanced both safety and style, while a new TPO section optimizes flat roof functionality for years to come.5 hours ago

• Licensed

  “…Licensed & Insured 4.9-Star Rated Local…”

• States a founding year

  “…Book Appointment Serving Central Texas Since 2022 For All Your Central Texas Roofing…”

• Free estimates

  “…About Our Work Why Us FAQ Financing Free Estimate Book Appointment Serving Central…”

• Financing available

  “…We've partnered with Hearth to offer financing options that fit your budget. Quick and easy…”

Their site also states: insured, warranty offered, family owned.