Weather Shielders Roofing Siding & Gutters

8 of the 14 one and two-star reviews we hold, most recent first.

• 2 out of 5Lawanda Dillard3 years ago

  This company was recommended to me by my neighbor but they have not been very responsive. The first time I contacted them and set up an appointment, no one ever came out. I waited a few weeks and tried again. The next time, Shane came out …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I am Terribly sorry we were unable to connect with you on your issues, unlike your neighbor's. But There was no approved contract or any initial paid material deposit. Which is a requirement for we have prior to starting projects for new customers. Like any home repair you may decide to do youself, you have to pay for those materials at the hardware or home store before you walk out their door, Not once it arrives at your door. And we do not have any obligation to negotiate these terms, they are our policy, for the unfortunate reason, that some people decide not to pay for a job, No matter how hard others work on their home to repair or upgrade it, they decide they don't want to pay for it. Instead make up what ever they want to try & discredit a contractor. So we value our time and reserve the right to work for whomever we trust will honor our agreement to pay for supplies and materials when purchased, and labor upon completion.

• 1 out of 5Antonio Sampson3 years ago

  Did not show up to appointment and have not heard from anyone 4 days later. Can’t reach anyone at the numbers listed. Can’t leave a voicemail because mailbox full. Has online chat service but unresponsive. At this point, I will be filling a fraud claim with bank to get a refund for the required up front payment.

  Reply from the business

  We refunded the payment, there was no fraudulent activity committed. You scheduled the appointment paid the upfront per our policy, but I will be making change to that, as you requested service and scheduled that from our website, which is actually a request, and until someone accepts that appointment request there is no actual appointment scheduled. I do apologize about the payment you made up front, and the fact that it gives the impression that the appointment is booked, that is a system flaw. I need to update in the website to at least make a disclaimer at least, stating that payment is not required until contractor accepted the scheduled time slot requested.

• 1 out of 5Eliud Delgado3 years ago

  Do you guys ever show up to service anybody’s home? I done rescheduled with you guys 3 (three) times. So please, respect people’s g. o. d. d. a. m. n. time and at least let them know that you will not be showing up. I don’t even want the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  I apologize for the confusion, but there was no appointment scheduled with our company. It's possible you spoke with your home warranty provider to reschedule or initiate a claim. However, Weather Shielders was not involved. Reading your policy may reveal exceptions to coverage, which include nearly all causes of roof leaks. Therefore, it would be unproductive and costly for both parties if I were to charge a $65 service fee for an inspection, as your policy likely does not cover roof leaks due to storm damage, installation errors, normal wear and tear, or manufacturing defects. These are common causes of roof leaks. At the time, we were unable to accept the work order, and your home warranty service was informed accordingly. There was no contact made with us to reschedule or set up an initial appointment.

• 2 out of 5Kathryn BankstonEdited 4 years ago

  Quick and easy! It was perhaps a bit too. I have occasional leaks under my stove pipe, near my son’s skylight, in the bathroom. I got tired of calling and writing a long time ago. I called and emailed you 2 years ago. Shawn said he'd be …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  it was very good, because I stated I've never heard from you and have no record of your calls, but now I do remember, but no, not the husbands name. Your son works across the street from our office. He hired us, I'm surprised being a local guide and all that our phone number, email or brisk walk across the street never brought us news of your issues. And had they, they most certainly would've been taken care of with haste as to avoid this rather embarrassing memory lapse. Or was is it not that big of an issue?

• 1 out of 5Darryl Baines5 years ago

  I could never get them on the phone they didn’t Even care to return my calls at 1st and when they Did I set up 4 different appointments and NO ONE …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It appears we have NEVER provided services for you. And Because Opelika falls outside our complimentary estimate service area, and there is a minimum charge for on-site consultation and estimate. However, I did estimates for both your metal roof, vinyl siding, and window replacement which have been sent to your email. If the pricing or the service fee for non-local residents was unsatisfactory, you had the option to seek another contractor closer to you rather than dedicating time to write a review for a company that is committed to delivering quality work for which we are compensated.

• 1 out of 5Michael Resty5 years ago

  After scheduling an appointment for 5:30 pm and getting MULTIPLE reminders that an appointment was pending, THEY did NOT show up!!!! I tried calling their phone number and it went to VM. I have tried multiple …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  "Pending" does not equate to acceptance; it signifies the need for us to approve the appointment request. Additionally, the purpose of voicemail is to leave your name and number if the call goes unanswered, allowing us to identify and return your call, or to confirm or reschedule the appointment. Given the current public health situation, there are numerous reasons why an appointment request might not be accepted within 24 hours. It could be due to existing customers, widespread quarantines, or staff attending to critically ill family members in the hospital. Therefore, I request a bit of patience with small businesses, as we have all been somewhat overwhelmed by the rapid changes that occurred in 2021.

• 1 out of 5Jerome Phiffer5 years ago

  I used their website to schedule a repair, and didn't get contacted for the appointment scheduled. Not a problem I talked to them on the phone and was going to do something the following week. Next week I get a message through the website asking if I was available that day. I replied 3 minutes later confirming I was available all day. Never heard from them again after that. I contacted again weeks later with understanding that some people get busy, so if they couldn't fit me in they could just refund the money I pre-paid for my appointment. Never heard from them. Wait almost a full month later and left a voicemail requesting to refund my money. Still never heard back. Finally just disputed the charge through my credit card and got my money back. I would have been happy to just move on, but the fact that I had to dispute the charge just to get my money back after one and half months of no one showing compelled me to leave a review for others to be aware of the experience I had.

  Reply from the business

  We did refund the prepayment, the new service was put in place because of being busy and shirt staffed, although there wasnt easy instructions on refunding prepayments made for appointment nit yet accepted. With paypal being the payment … More

• 1 out of 5Beryl Robert6 years ago

  Poor response by Shane. I called Shane to schedule an appointment, he got all my information address, phone #, first and last name and even email address. And told me that there will someone coming in couple of days. But there was no show and no call. When I called, he was taking to me as if he had no idea about the schedule. Then he told me that someone already came and gave an estimate. I don’t know where they went but they did not come to my house. I have no idea, how they have such a good rating, with this kind of poor response.

  Reply from the business

  I apologize for any confusion; I might have mistaken you for someone else with a similar address or phone number when I mentioned that your estimate was completed. With the ongoing shelter-in-place and self-quarantine orders, it has been … More

• pricing27
• helpful staff20
• estimate9
• scheduling6
• metal roof installation4
• fascia repair4
• repair jobs4
• quick work3
• courteous staff2
• insurance claims2

14 more of the 28 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Anne MaconEdited 2 weeks ago

  This company is very reasonable priced. They worked hard through the weekend to finish my roof before storms hit. I am very please with the work and would recommend this company for repairs. (2019) 7 years later have used this company again for minor repair post plumbing vent through my roof. Completive prices and timely professional service. (2026)

• 5 out of 5Joshua Smitha year ago

  This is the 2nd roof that Shane has done for me. Shane will work with your budget and is very helpful in the process.

  Reply from the business

  Thank you and we appreciate your loyalty to Weather Shielders in giving us the opportunity to earn your business again. And hope you are as satisfied with the quality of work and look forward to when you give us a call the next time you need any other home service we offer.

• 5 out of 5raven caultonEdited 2 years ago

  I’m very satisfied. I will refer Updated review STAY AWAY STAY AWAY STAY AWAY …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Will DO NOT offer 10-year warranties and never have. But I recall coming back to fix this after the initial repair twice and assumed your roof is fine. Like your original review stated. But roofs do NOT last forever, and your location has been hit with several severe storms. We recommended replacing your roof, and with those storms you could get your roof completely replaced only having to pay your deductible. And given your situation we could even offer a credit or discount to cover your cost of your deductible. Also an insurance claim would most definitely cover the damages to the rooms inside your home.

• 5 out of 5Cason Nowell2 years ago

  I used weathershielders roofing Llc for my roofing and fence damaged by current storms here in Columbus . They worked with State Farm from start to finish . I would recommend them to a family member or friend anytime there’s a need for their services . Thanks Shane.

  Reply from the business

  Thank you for your review and recommendations. Hopefully potential customers see this and have peace of mind knowing they're hiring someone they can trust with us, like you have knowing you hired someone that was able to take care of your projects in a timely manner.

• 5 out of 5Jessica Howard2 years ago

  Just had my roof replaced by Weather Shielders and I'm very pleased with the whole experience! Shane was so responsive and helpful, and my roof was done quickly and looks great! I have no issues! I'd highly recommend.

  Reply from the business

  That's what like to hear, I'm glad you're happy with your new roof! I'm glad we could be of service, and we appreciate you taking time to write a review on Google for us. We honor returning customers with discounts on all the services we offer! So, let us know if we can help you with anything again in the future.

• 5 out of 5Nikki Gabe2 years ago

  Beautiful Job and Friendly staff. Shane came to us and advised us we had roof damage. We had that bad tornado in March 2019 go right through our back yard and most of our neighbors end up having to have the roof replaced. When ours was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Unfortunately, the inspectors some insurance companies send out aren't that experienced. Most have never installed a roof, or performed repairs, and don't have many years in the trade as our roofers have been. We've been doing this a long time and have seen a lot of issues along the way. It's that experience that pays off. That's why we like to meet these inspectors when the insurance adjuster sends them out, to make sure they are reporting the same issues we've spotted. For everyone else reading these reviews, sometimes we can save a little time meeting these guys and making sure when we've found storm damage, or if a roof is unrepairable, the insurance guys are on the same page. and they're not intentionally reporting back false info, or their just too inexperienced to see potential issues that aren't so always so evident.

• 5 out of 5John Mclendon2 years ago

  Weather shielders is a great company being on time good people with hard work ethics very nice group of guys I would highly recommend weather shielders

  Reply from the business

  Thank you for your kind words and for recommending Weather Shielders. We are thrilled to hear that our commitment to punctuality and work ethic has resonated with you. Our team takes great pride in providing exceptional service, and it's always rewarding to receive such positive feedback.

• 5 out of 5Brenda Nixon2 years ago

  Shane did an awesome job on our roof and awning. His prices are very reasonable and I would definitely recommend him to anyone who has a need for an roofing and siding work. He is very honest and won’t sell you something that is not needed! Give WeatherShielders a call, you won’t be disappointed!

  Reply from the business

  Thank you again for the opportunity to earn your business and all the work you gave us. I greatly appreciate you keeping us in mind from that initial repair, to when you decided to replace your entire roof, and add the gutters and everything else we were able to help you with.

• 5 out of 5Debbie Herrin3 years ago

  Shane was very knowledgeable, patient and stuck with us to the very end of the job. Everything was delivered earlier than promised as well. We appreciated the thorough explanations of what needed to be done beforehand. Recommend using Weather Shielders Roofing Siding & Gutters.

  Reply from the business

  Thanks for the business, and kind words we really appreciate you taking the time to write us review.

• 5 out of 5Arlys Clayborn4 years ago

  Gentleman did a great job at a great price

  Reply from the business

  Thank you for your kind words and positive review. We are thrilled to hear that you are satisfied with the quality of our work and our competitive pricing. Your feedback is greatly appreciated and motivates us to continue delivering great service.

• 5 out of 5Rick MasonEdited 4 years ago

  Did what what they said they would do no problems

  Reply from the business

  Thanks for the review and greatly appreciate the referrals, you've been one of the best customers we've had! Keep us in mind for anything else we can help you or friends and neighbors with.

• 5 out of 5Adam Johnson5 years ago

  Great company and the guys do quality work. They get a 100 A+ from me. Extremely satisfied.

  Reply from the business

  Thanks for you feedback glad you are happy with your service.

• 1 out of 5Nancy Bell6 years ago

  When the worker came to install gutter...great job! When the worker came to do "side work" DISASTER!!!! CHARGED 250.00 to hang a gate that only needed hanging! Did work on a window...had to have it redone!! Tried to rip my neighbor off on roofing work...his mother is a lawyer! When I reported this to the owner...he tried to bully me and then tried to make me sign a NON DISCLOSURE!!!! I am a senior citizen so this makes it even more dispicable!! BEWARE !!!

  Reply from the business

  She employed my worker for side jobs to save on company costs, implying no need for company involvement, is all that has to be said. Be aware of anyone who does side work, that is not accepted and should result in termination. … More

• 1 out of 5Emanuel Sanchez7 years ago

  Called Weather Shielders about a roof estimate and scheduled an appointment. Weather Shielders charges for doing an estimate, and I was prepared to pay for the estimate; however, the appointment date came and Weather Shielders did not call or show up at my house. I would not recommend doing business with a company who cannot be bothered to call you back to reschedule you for a service that they expect you to pay for.

  Reply from the business

  I DO NOT HAVE any JOHN SMITHS in my call leads, so this appears to be a phony review. However, we ONLY charge for roof estimates outside of our local service area of Columbus, GA, Forston, Ellerslie, and Phenix City, AL. And we do still … More

Before our storm damage assessment, this owner was calling local roofers for repair bids to repair these broken shingle tabs. Some charging service fees just to come out. Look at these photos before and after our repair. We were able to get them approved for a NEW ROOF and had it installed within a week! Given our extensive knowledge of roofing and years of experience in home restoration, our reputation of thorough storm damage assessments with a complete detailed report including clear photo documentation, severe weather impact report, explanation of findings and solid recommendation, insurance companies are more likely to approve a total loss claim with us by your side, than any rookie roof salesman or just your adjuster's photographer with 0 hands on experience. This owner saved about $11k (ave. cost for a roof replacement now). You only have so long to get a claim approved after a storm, and companies' policy completely depreciates your roof after a certain age. So, if your roof is more than 10 years old, that window is closing, chances your roof has seen some hail and high winds are likely, it doesn't cost anything to make a claim, or have us do a free initial assessment. 3 days agoCall now

Their site also states: free estimates.