WATER SHIELD, LLC

All 6 of the one and two-star reviews we hold for WATER SHIELD, LLC, most recent first.

• 1 out of 5Bevlyn Osadiayea year ago

  This company provides extremely poor service. Once you make a payment, they stop answering calls and fail to provide a receipt. No matter how many times you call, even over the course of an entire year, you won’t receive a response. Avoid them at all costs.

• 1 out of 5Risikat Serikia year ago

  Do not use them. They installed my roof and when I called Tony to report a leak he blocked my number. I left multiple messages on the main number and no one reached out. They’ll take your money, do terrible work and ghost you.

• 1 out of 5Hayley Powersa year ago

  I am incredibly disappointed in the recent services and customer service I have received from Tony with Water Shield LLC. Tony has completed 3 projects on my home: roof, gutters, and now siding. He did a great job on the roof and gutters hence why I used him for my siding, but the siding has some issues which need to be addressed. I recommended Tony highly to neighbors who have used him and have given him a lot of business, now that I need him to come back to discuss some of the concerns I have he is not responding to my texts, calls, or emails. I am very concerned of this lack of communication and for this reason along with the issues I am facing with the recent siding job I cannot recommend him. I signed a contract stating there is a 10-year Labor Warranty stating " This warranty guarantees that your siding has been installed with the utmost of care and for 10-yrs if there is any siding installment issue doe to craftsmanship by Water Shield LLC, the siding issue will be rectified with the labor free of charge to homeowner". I plan to utilize legal services to ensure this binding contract is followed.

• 2 out of 5Nut Megd4 years ago

  I had a full roof replacement due to age. I chose Water Shield as they were a local, smaller business with a good reputation. The materials were decent, their pricing was fair and on par with others, and the craftsmanship I would consider good. There were several elements of the installation that could have been better or that a shortcut was taken. My issue and the reason for the 2 stars was that the follow up service was / is poor. I've had two leaks, one I was able to get on the roof and resolve, the other outstanding and ongoing and that has caused damage to the home - not major, but somewhat costly and time consuming. I've had no less then a dozen documented exchanges including images of the leak and still no resolution. More so, like others have noted, I've had 6 scheduled (yes, confirmed) dates / times for the repair visit to happen and they were a no call / no show. I'm not a fan of posting less then stellar reviews, however, there comes a point when others need to know... now you do!

  Reply from the business

  Dear valued customer, I am sorry to hear about your experience. We apologies for any inconvenience and or miscommunication. Please, call our office and ask for Crystal and I will personally make sure any issue you have is resolved. Thank you

• 1 out of 5Smpk6 years ago

  If I could give them zero star I would because it's the worst company I have ever worked with. Tony is cheater, worked on my roof and two weeks later a storm came through and the shingles fall off. I called to complain I got the worst …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Good evening, This is Crystal from WATER SHIELD LLC. I'm not sure whom you talked to at our office, but I offer my sincere apologies. Please, call me directly any time at 703-887-7262 to resolve this issue for you asap. Our goal is 100% customer satisfaction

• 1 out of 5Kathleen Acker7 years ago

  Awful company. Congenial but does not do proper work or, worse, admit his error. Company was contracted to put a new roof on our townhouse this past March 2018, after a major wind storm went through the area. My husband is elderly, has a detached retina and suffers from dementia, which the owner knew, so we had no way to review his work, or realize that he left flashings unsecured, damaged our chimney (never advised us of that so that immediate arrangements could be made even if that involved paying more then the inflated cost he initially charged) and worse he and his crew failed to police the work area: dozens and dozens of used nails were found left in our gutters. How were the nails found? This past July 2018 as heavy rains covered the area for days on end my husband and I noticed, for the first time in the nearly 30 years of living in this house, that water was coming in through both the roof AND the damaged chimney. While he did come out, on 24 July 2018 he refused to do anything to abate the rain fall and resulting damage to our house: said he’d be out that weekend. Numerous calls were made to both his personal cell phone, the office phone, answered by his wife, and even an email was generated each asking which day if the weekend would he be here. Not one time was any response given. He finally answered his cell phone the evening of 29 July 2018, never offered an apology, or explanation for his failure to help us the previous weekend but said he’d be out “first thing” Tuesday AM the 31st of July to fix things. Not the Monday but a week after he learned of the issue. Apparently appointments mean nothing to him or his company because he failed to show the last weekend of July and Tuesday the 31st. I again called him, early, as he promised but “no” he wasn’t coming the 31st either. He wasn’t coming and had ghosted is, with not even temporary arrangements to stem the rain because he knew, on 24 July 2018 that his poor workmanship had caused the chimney d

  Google cut this review short. The full text is on their Google profile.

• home5
• pricing4
• communication3
• job3
• roof repair3
• new roof2
• craftsmanship2
• calls2

8 more of the 14 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5First name Last name3 years ago

  Water shield llc in Fauquier county Virginia is the best !! Thank you Tony and the whole team at water shield llc in Warrenton virginia for the amazing new roof!!

  Reply from the business

  Thank you for taking your time to leave review.

• 5 out of 5Kyle Snyder4 years ago

  Called them for a minor roof issue (a few shingles came loose). They had someone out within two hours and fixed the next morning (before it rained). Great team. Very responsive. Honest upfront pricing. They’ve become my go to for any roofing issues. This was my second time using them and they’re consistent in everything I said.

• 5 out of 5Zandra Rose5 years ago

  Good and reliable service! Our roof looks great. Highly recommend to others; they went the extra mile to get our roof fixed!

  Reply from the business

  Thank you for taking the time to leave your review, it is extremely appreciated!

• 5 out of 5Kev burn6 years ago

  Water Shield was great. They communicated with me and performed flawlessly. They moved patio furniture and replaced when done. They priced the job correctly and worked with me to install shutters as well. I highly recommend them.

• 5 out of 5Pasta Family7 years ago

  I called Water Shield, LLC because I noticed a water stain on my ceiling. I called the office and spoke to Crystal who scheduled Tony to come out and asset the issue. He was prompt for the set appointment time and was able to find a hole …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Junito R7 years ago

  I am very impress with Water Shield and Tony, he did such an amazing job on my roof that even some of my neighbors wants Tony to work on their roofs. He is very respectful and he takes care of details, I highly recommend him

• 5 out of 5Chris Howard7 years ago

  This review is long over due, Water Shield has been by far the best home improvement company I have ever used. My mother and I have been using Water Shield for about 3 years now. The first time was when my mother needed her roof replaced and gutters, a few months later I had my roof replaced by them as well. Recently I used them for a siding repair, no appoints were available but Crystal found away to squeeze me in, and like always Tony showed when they said he would, and was able to complete my repair right away. This companies is reliable and trust worthy, I recommend them all time to friends and family.

  Reply from the business

  We are delighted over your appreciation! and honored by your continual use of our company. Thank you for taking the time to let other home owner know of the 5-star quality service we provide.

• 5 out of 5Doug Beavers8 years ago

  Showed up on time. Tony did everything he said he was going to do to fix my homes exterior, it looks great! Very attentive, and respectful. I will definitely be recommending Water Shield to friends and family!

  Reply from the business

  Thank you Doug, it was a pleasure helping you! Please don't hesitate to give us a call whether it be for roofing or other exterior services, or if you just have a question. We are here to help! Thanks