Top Quality Roofing LLC

All 7 of the one and two-star reviews we hold for Top Quality Roofing LLC, most recent first.

• 1 out of 5Taylor C.4 months ago

  Avoid this company! We hired Mark after he promised he could fix our leaking roof and said he guaranteed his work for 2 years. We went with him over other quotes, even though his quote was substantially higher, because he said he was confident in fixing the issue and guaranteed his work. Big mistake. Our roof has continued to leak and he has continuously avoided our texts and calls. Not only has the roof continued to leak, he also tore up shingles and replaced some which looks bad and didn’t even fix the problem. He lacks professionalism and we feel scammed out of our hard earned money. We feel we have no choice at this point but to make this review and try to warn others to not work with this company/Mark.

• 1 out of 5Doretha Heffner7 months ago

  Roof was and is still leaking 4 days after completion. Nor did they return to fix the leak even with a 5 year warranty. They tore siding off in the process of replacing my roof never fixed it tried to charge me fix and buy the siding. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Meagan JonesEdited a year ago

  UPDATE: This was the correct company, I emailed them per their request with a copy of the invoice, and I have not yet received a response. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Meagan we do not see any jobs that we did for you .. that is not something we tell our customers. Please give me a call to discuss this directly. I do not see any records of you being a customer of Top Quality Roofing We would be glad to fix anything we did that was not complete or to your satisfaction . Please check an assure you left the right review for the correct company . Email me directly at Topqualityroofing11@gmail.com or call the office directly

• 1 out of 5Michael K2 years ago

  It seems my review from a while ago was removed. Long story short I hired Top Quality Roofing to replace the roof of a home I purchased. I had the roof replaced while I lived out of state. Part of the quote involved the removal of an old chimney. They removed the chimney however in the process it fell onto the roof and part of it fell through a skylight. This caused three issues: 1. He tried to trick me into paying for a skylight that he broke 2. Since he had already been paid (my mistake), he took a very very long time, about 45 days to get the skylight fixed. 3. When I moved in there was a hole in the fireplace that led to under the home (a child could literally fit through and crawl under the foundation) likely from part of the chimney falling down the chimney hole when it also fell onto the skylight. --- He refused to take ownership of this and claimed it could not have been from part of the chimney falling. I guess the rats in Memphis like to eat cement now then?

• 1 out of 5Tanya Purser3 years ago

  This company repaired our roof giving us a 2 year warranty on their work. We have a leak in the repaired area. 2 months after reporting the leak they showed up to check on it. No attempt was made to fix the issue. Quoted us for roll …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5Amanda Rudd4 years ago

  I'm a doctor in the Memphis area who had my roof replaced by "Top Quality Roofing" in February 2022. After having the roof replaced I was told by two different contractors there were issues with the roof including rotten wood, which shingle was placed on top of instead of replacing the wood first. I first called Mark Williams (I believe the business manager and/or owner of "Top Quality Roofing") in March 2022 and was told someone would come out to inspect these reports, but no one came. I called back 6/16/2022, and Mark said he would be out "next Wednesday" but no one ever came. I called Mark back 7/2/2022 and he told me he would check with his repair man to see if he had made it out yet (which he hadn't) and he would get back to me, but I never received a call back. I called 7/8/2022 and Mark apologized for not making out and talked about how busy they were and told me this was not how they operated and he would call me by "next Thursday" but if I hadn't heard from him to call him back. I didn't hear back, so I called him on Thursday, and he said he would be out the following day. Finally, he came out Friday 7/15/2022 and said the other two contractors were wrong about some of their claims and in fact they were the ones who had caused some damage (maybe, but now it's a he said, she said, and no one wants to take responsibility). Fair enough. Then when asked about the rotting wood being re-shingled over Mark said, "the insurance company didn't pay for that, and we aren't just going to replace rotten wood out of the goodness of our heart." Which I would have never expected, but I would have liked to have known there was rotten wood that needed to be replaced instead of just shingling over it simply because it's faster and easier to do so than informing the home owner of the damage. My takeaway from this experience is if you want someone who replaces your roof, possibly with a few issues, and doesn't want to return calls or come re-inspect the roof once they've been p

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Give us a call please . Let us know what you would like us to fix that wasn’t fixed . We would be glad to come address and fix any concerns you might have . If there was bad wood the office wasn’t alerted so we couldn’t alert you . However … More

• 2 out of 5Reggie Wilson7 years ago

  Things sounded promising, Mark did work on my son's old home, so I called him for an estimate on part of my wife's studios cottage soffits, fascia and siding. He was prompt and we agreed on an slightly high estimate to start the following Wednesday. He called and asked if it was OK to start on Saturday because he had a couple of guys lined up for the job. They arrived Saturday morning day before Easter. Promptly tearing the 9-10 old siding panels off. I saw what one man was doing and asked on the procedure. He was taking the nail fin screws away from the window area to get the old wood out which was a good process, installing the new board they were not recessed under the nail fins. It's ok the trim boards will hide it. Ut Oh. Then fascia's we not all replaced, many cuts and pieces made to fit were installed. On one panel where there was a hole for a power line, I asked the man not to cut the hole, I would do it from the inside, well it was cut and was almost 2 inches higher. I will say that they were mad about having to redo it and Mark even hinted that somehow the fault of another are was mine. Needless to say, not very customer service oriented. Sunday Easter morning, they had to come back because I had exposed areas and still trim needed to be installed. It was hurried, shoddy and unprofessional, lacking required trim wood and supplies since stores were closed on Easter. . Many texts were exchanged with Mark. Even to the point Mark asked for a check to be given to his workers so that he didn't have to make a trip way out to Millington. On Monday and Tuesday one man showed up with a helper on Monday only to redo wood and siding with hole in it. They made very good attempts to correct and mostly OK, but overall, not a good job. He painted with paint I supplied the trim and the new siding, I supplied a brush to paint with also, along with 6 1x2's an 1x4 wood for trim. I spoke to Mark and he said he would come out to see the final job and make things ri

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Reggie, we are sorry about the experience. This is not normal practice for Top Quality Roofing. We strive to provide the best customer service possible. If there is any issues what so ever we would be glad to resolve them in any way possible. Just give us a call or email us at topqualityroofing11@gmail.com. We do not like unhappy customers. We realize at the end of the day it’s not all about if we made a dollar but more importantly, we care about the reputation and quality job we leave behind. So, we would gladly come out and fix or correct any issues you may have. Thanks, and best regards, Top Quality Roofing

• leaks11
• roof damage repair10
• knowledgeable staff7
• timely work4
• skylight repair3
• reasonable rate3
• crew cleanup2
• reliable contractor2
• urgent repairs2
• clear explanations2
• thoroughness2

13 more of the 20 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5DJ Smith8 months ago

  Was pretty stunned to find out that my roof had water damage, and was caved in and leaking on the inside. Took a shot in the dark with getting Top Quality Roofing (aka Mark) on the job, and honestly it looks great. Waited to write this review until it rained again just to double check how it would hold up and so far after raining most of the day not a single drop of water on the inside. His pricing is hard to beat. Other contractors will charge double. He will work with you as far as payment goes. Once I have the funds I'll definitely reach out to him again to finish the inside ceiling to wrap it up. Will update after that. Definitely give him a call for your roofing needs.

• 5 out of 5Duke COLEMANa year ago

  Reasonable, reliable, fast working and great workmanship…thanks Mark!!!

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Always a pleasure. Thanks for your rate and review

• 5 out of 5Paul Knappa year ago

  Mark is a professional and very thorough! Great work

  Reply from the business

  Thank you ! It was a pleasure working with you Paul .

• 5 out of 5Cynthia M Johnsona year ago

  Mark is wonderful. I had vent pipe leak on the roof he came out replaced it with the pipe boot painted it resealed it with my original shingles and everything thing look great. I would recommend them. The price was reasonable and he didn’t …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for you review ! Pleasure doing business with you .

• 5 out of 5Yvonne Jeniousa year ago

  Inspection of the issue seemed thorough. Explained in detail the problem and what would be done to repair along with cost. Work was done in a timely manner. Roofer was cordial and polite.. I'll know how great the job was after the next big rain.

  Reply from the business

  Thank you!

• 5 out of 5BRIAN CRIDERa year ago

  Excellent, speedy work. Evaluated the repairs needed on a Monday, came back with all the paint and roofing supplies the next day and completed the job that same day. Highly recommended.

  Reply from the business

  Thank you !

• 5 out of 5Vera Ba year ago

  Mark contacted me within hours of my request on angi. He came over the next day - on time!- to review the needed work and gave me an estimate that was more than reasonable. We scheduled for the next day. Once again he was in contact with me before arriving on time. He worked so clean and did an excellent job. I'm so happy with his work that I scheduled him for additional work. Top quality is not just his company name - I believe it is Marks mission. Highly recommend!!

  Reply from the business

  Thank you so much for the opportunities to work with you and kind review ! Pleasure doing business and look forward to the next project .

• 5 out of 5Fred Geiger3 years ago

  Last Thursday, I got a reasonable estimate for my roof repair. I will be glad when it is repaired.

  Reply from the business

  Thank you so much for your review. We greatly appreciate it your business!

• 5 out of 5James JEdited 3 years ago

  I previously had a patio cover built, and the guys improperly installed the shingles causing water sit on the roof and also leak through the roof onto the patio. Top Quality Roofing came through and removed all of the old shingles and tar and replaced it with the proper material for a flat roof. Not one leak since their job. Workers were professional, left the work area like they found, and did a great job. No complaints from them!!

  Reply from the business

  Thanks so much for you rate and review !! Pleasure doing business with you !

• 5 out of 5Kevin Hyche3 years ago

  Great work - These guys are the best ! Honest, great price and reliable

• 5 out of 5Sue Pippin3 years ago

  I had a great experience with Top Quality Roofing!!! Jonathon was a joy to work with. From the first phone call to the finished product, He was professional, courteous and on time with every appointment. Give that man a raise!!!! Thank You , Jonathon and Top Quality Roofing for a job well done. Merry Christmas 🎄 …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Carla Faye Sells Memphis3 years ago

  Mark and his Team at Top Quality Roofing have been amazing to work with! Our Real Estate Team just used them to do a complete roof tear-off & replacement for our client! We were pleasantly surprised to learn that Top Quality Roofing also does fascia, soffit and siding repairs, exterior painting and repair wooden fences ~ one stop shop!

  Reply from the business

  Thank you so much for your review. We are Happy to help you guys .

• 5 out of 5Madison3 years ago

  I reached out to Mr. Williams about my roof for repair. He responded very quickly and was out to my home for an estimate promptly. On repair day, Mr. Williams and his crew showed up on time and were very easy to work with. He respected and listened to all of my concerns & expectations. They couldn’t have done a better job!

  Reply from the business

  Thank you so much for your review .