Three Brothers, LLC

8 of the 10 one and two-star reviews we hold, most recent first.

• 2 out of 5Aaron WilliamsEdited 2 days ago

  We had a major roof leak and needed repair. We contacted them got told our roof required specialty materials and would cost 20000 ok fine we gave them a 2000 dollar deposit and were told we'd be contacted. It has been over a month and they failed to contact us or respond to our inquiries beyond the vaguest of assurances. We are finally fed up and requested our deposited back as they clearly have no intention of actually doing the work any time soon. UPDATE... Refund has been issued.

  Reply from the business

  We're very sorry to hear about your experience and apologize for the frustration caused by the lack of communication. This is not the level of service we aim to provide and we take concerns about unresponsiveness and deposits very … More

• 1 out of 5Amaia Urquidi Martineza month ago

  I got to Bid after the windstorm in the last few weeks. The gentleman who came out, gave me a quote that was quite unreasonable. I told him that I had a few more people coming out to give me an estimate. He tried to initiate contract so fast and then pouted when I did not sign his contract. I think it’s very unprofessional.

  Reply from the business

  Thank you for sharing this feedback. I’m very sorry for the experience you described — our team should provide fair, transparent estimates and always act professionally. We will review your visit and address the estimator’s conduct and … More

• 1 out of 5Shaun Dennett2 months ago

  Terrible work would never hire again. Used cheapest materials possible floor came from Walmart for gods sake. Less than a year old counters are chipping for no reason caulking everywhere is coming up did not seal wood in shower area. And other issues to DO NOT RECOMMEND

  Reply from the business

  Shaun, we're very sorry to hear about your experience and appreciate you bringing these issues to our attention. We take workmanship and materials seriously and regret that your project did not meet our standards. We would like to make this … More

• 1 out of 5John Le Vey3 months ago

  This company is not worth its weigh in gold. I had them do a bathroom remodel and let me advise everyone, do not use them. They did a terrible job for scheduling and they use subs that do not know what they are doing. I had a have them …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re very sorry to hear about your experience and apologize for the poor scheduling and workmanship you described. We take claims that subs did not follow manufacturer instructions or left a shower valve leaking extremely seriously and will investigate the project files and crews involved immediately. I’m glad Cameron was professional and appreciate your acknowledgement of Thomas, but we regret that our team did not meet your expectations or our standards. Our project manager will contact you today to address the outstanding repairs and the unpaid plumbing invoice so we can make this right.

• 2 out of 5Jay Merritt3 months ago

  Very poor communication from the start of the job. Three brothers never told me the roofers were coming just showed up at 645am. Took 2 days to do the majority of the work and 3 weeks to come back and finish the details with no communication. Over 20 "shiners" and bent and hacked up my chimney flashing. So I have patched shiners on a brand new roof that I paid good money for. I ended up repairing my chimney flashing myself. Brad with Three brothers denied they hacked up my chimney flashing.

  Reply from the business

  Jay, I'm very sorry your experience fell short of expectations; poor communication, early arrival, lengthy delays, and damage to your chimney flashing are unacceptable. We take responsibility for workmanship and will investigate and review job records and photos to address the "shiners" and flashing damage you described. We want to make this right by arranging a no‑cost inspection and repair or reimbursing reasonable materials you used, so please contact our customer care team at your earliest convenience to schedule the resolution. We are also reinforcing communication and on-site protocols with our crews to prevent this from happening again.

• 1 out of 5Christopher MichaelEdited 5 months ago

  One of the worst experiences in my life. I paid the deposit, waited weeks for a start date. Finally received a start date for my roof, and the crew no showed stating at the end of the day it was because of weather. They started the next day …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Christopher, I’m very sorry to hear about the delays, poor communication, the roof being left exposed in the rain, and the unexpected billing issues you experienced. The no-shows, incorrect layer estimate and the $6,000 invoice discrepancy, plus the long siding delays and lack of manager follow-up, are unacceptable and not the standard we expect. I’m glad the installers did a good job, but we take full responsibility for the management and scheduling failures you described. We’ve escalated your case to our leadership team for immediate review and correction; someone from management will contact you directly within 48 hours to resolve the billing dispute and discuss how we can make this right.

• 1 out of 5LANCASTER FAMILY5 months ago

  Their ad emphasizes that they can do your roof for $7999-$10K! The salesman didn’t make our 2st appt. …then at the rescheduled appt … he shows up in a fancy car & dressed for the office… I immediately knew it wasn’t good! Then he gave us …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are very sorry to hear about your experience with our salesperson, the missed appointments, and the confusing pricing. That high-pressure, repetitive sales approach and the discrepancy between our advertised range and the quotes you were given are unacceptable and not reflective of our standards. We have escalated your complaint to our owner and management for immediate review and will address the ad messaging and staff training to prevent this from happening again. Thank you for bringing this to our attention; we regret losing your business and will be reaching out to you promptly to apologize and resolve the matter.

• 1 out of 5Rebecca Sly6 months ago

  Worst experience with home improvement, extremely unprofessional. They nailed through electric wires and caused damage to our home. My husband had to fix it because they couldn’t figure it out. They used our property as a trash dump. Cut metal, cigarette butts, soda bottles, nails… the response from the office? So sorry. I cannot recommend enough that you keep looking for a professional company to do your job.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re very sorry to hear about your experience and apologize for the damage, safety hazard, and unacceptable cleanup you described. That level of workmanship and unprofessional behavior is not representative of our standards, and we take … More

• product selection73
• new windows53
• personable staff49
• thorough inspection45
• siding45
• window installation21
• bathroom remodel19
• window replacement12
• no pressure sales9
• roof estimate6

14 more of the 32 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Greg Rosen2 days ago

  Blaise and Coulter are badass!!! They are some of the best people I've ever met. Took their time to explain their products and actually did an amazing inspection of the roof. We're going to recommend Three Brothers for quality work to everyone!!!

• 5 out of 5Fran Humphrey3 days ago

  Sam P. Was on time and polite and thorough. Highly recommended his service from Three Brothers.

• 5 out of 5Rex Wilson4 days ago

  Russell Evans did a great job with his presentation and explajned everything well. If I had a business I would do everything I could to try to hire him.

  Reply from the business

  Thank you, Rex, for the kind words. We're glad Russell Evans' presentation was clear and helpful. We'll be sure to pass your praise along to him. If you ever need anything else or want to see more of our team, we'd be happy to help.

• 5 out of 5Thayona Burnett5 days ago

  Russell Evans gave clear explanations, was very thorough and pleasant and didn't make me feel rushed or pushed.

  Reply from the business

  Thank you, Thayona, for the wonderful review and for recognizing Russell's clear explanations and thorough, pleasant service. We're glad he made you feel comfortable and never rushed or pushed. We appreciate your feedback and look forward to serving you again.

• 5 out of 5cory hurley6 days ago

  Sam P and Russell E are absolutely amazing. Great to work with

  Reply from the business

  Thank you, Cory! We're thrilled Sam P and Russell E were amazing to work with. We'll pass along your kind words to them. We appreciate your feedback and look forward to working with you again.

• 5 out of 5Mandy Sveticha week ago

  Nice people! Came out to look at a business door problem we had with our company door. Took his time explaining to me what we was doing wrong with the lock mechanism. They did not have to do any work and still did not charge for coming out to look at it. I will definitely use them in the future🥰 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Mandy! We’re glad our technician could take the time to explain the lock mechanism and help identify the issue. We aim to provide helpful, honest service whether or not any repairs are needed, and we’re happy we could assist at no charge. We look forward to helping your company with any future door or lock needs.

• 5 out of 5danno inidahoa week ago

  Russell Evans was courteous professional and had a great sense of humor!

  Reply from the business

  Thank you for the great review! We're thrilled Russell was courteous, professional, and added a great sense of humor to your experience. We'll be sure to share your kind words with him and the team. We look forward to helping you again whenever you need us.

• 5 out of 5Brigham Johna week ago

  Sam P. Was freindly and very thorough on the inspection of our roof and knowledgeable on the product they use and why they use it.

  Reply from the business

  Thank you for the kind review, Brigham. We’re glad Sam P. was friendly, thorough during your roof inspection, and able to clearly explain the products and why we use them. We appreciate you recognizing his expertise. If you need anything else or have questions in the future, please reach out.

• 5 out of 5Michelle VanHook2 weeks ago

  Jesse Malan was a very honest salesman. I appreciated his direct communication and desire to show a quality product at a fair price.

  Reply from the business

  Thank you, Michelle, for sharing your experience. We're glad Jesse's honesty and direct communication made the process smooth and that you found a quality product at a fair price. We'll pass your kind words along to him. We look forward to serving you again.

• 5 out of 5Mimi Jackson2 weeks ago

  Tyler and Sam were fantastic! Super amazing customer service. 😀 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Mimi! We're thrilled Tyler and Sam provided fantastic service and appreciate you taking the time to share. We'll pass along your kind words to them. We look forward to serving you again.

• 5 out of 5Linda Stoehr3 weeks ago

  Sam P outstanding knowledge of roofing, very thorough inspection backed up with detailed pictures of problem areas.

  Reply from the business

  Thanks for letting us know how your experience with Sam went! We appreciate you.

• 5 out of 5Jan Shaw3 weeks ago

  Russell Evans from Three Brothers Bath Remodeling was very knowledgeable about the products and process of changing my tub to a shower. I would strongly recommend Three Brothers.

  Reply from the business

  We're so happy he able to provide you with such a great experience. Thank you for letting us know. ✨

• 5 out of 5Natalie Anderson3 weeks ago

  Jeff Shelton, I appreciated his time and reviewing my homes needs for our 2 bathrooms. Super personable and knowledgeable!

  Reply from the business

  We're hoping you got the info you needed for both bathrooms! Thank you for this great feedback.

• 5 out of 5Heather Smith3 weeks ago

  Tyler did a wonderful job we really appreciate his responsiveness

  Reply from the business

  Thank you Heather for sharing your experience with us!

• License number shown

  “…Bathroom Remodels Idaho Contractor License Number: RCE-58567 Utah Contractor License Number…”

• Warranty offered

  “…This peace-of-mind warranty coverage is added assurance that you…”

• States years in business

  “…We have over 20 years of experience providing home…”

• Family owned

  “…Our professionalism is what sets our family-owned company apart. Whether you're hiring…”