The Norlock Group: Roofing & Seamless Eavestroughs

All 5 of the one and two-star reviews we hold for The Norlock Group: Roofing & Seamless Eavestroughs, most recent first.

• 1 out of 5Richard Harrison2 weeks ago

  OK, job for a five-year-old roof Lots to improve on ..., use caulking on face nails... good thing I came up from Durham to check sisters roof out in petawawa! No low nails so that's good ! They did a few of our rentals down the road, that's the next stop!

• 1 out of 5Skylar Miraulta year ago

  Called and asked for a quote for spray foam for my cabin floor. Was told they had to come see it in person to be able to quote it. We set a time a day for them to come quote it and they never showed up or called or anything it’s been weeks and haven’t heard anything from them. I do not recommend them at all. As well as I have seen there exterior work that they have done and it is very pour quality and seems to be rushed and over charged for the quality they put out

  Reply from the business

  Hi Skylar, Thank you for sharing your experience—we genuinely appreciate your feedback and sincerely apologize for any inconvenience you encountered. This is not the standard of service we aim to provide, and we'd like the opportunity to make things right. Please reach out directly to our office at 613-717-2584, and we'll ensure your concerns are addressed promptly. Your satisfaction is very important to us, and we look forward to the opportunity to improve your experience. Warm regards, The Norlock Group Team

• 1 out of 5B T2 years ago

  Tried calling for months and was told someone would call back, still have not received a call back. Not responsive whatsoever

  Reply from the business

  Hello Bt, just reaching out to see if this call back issue was ever resolved?

• 1 out of 5Betty6 years ago

  They were to call me the next day - I'm still waiting..

  Reply from the business

  Hi Betty, I’m truly sorry to hear about the delay and any inconvenience it may have caused. We strive to provide timely and effective communication, and it’s clear we missed the mark in this instance. I’d like to make things right and understand more about your experience. Please reach out to Amanda ( 613-629-7663) directly so we can resolve this issue and ensure it doesn’t happen again. Thank you for bringing this to our attention.

• 2 out of 5Pamela Friedrich6 years ago

  This company gave me a quote for roofing. They bad-mouthed other companies but I found no basis for their various claims when I did my research. I told them the roof needed to be done this year for insurance reasons, and after 3 months of no contact, they called mid November to let me know they would be doing it next year.

  Reply from the business

  Hi Pamela, Thank you for your feedback. I’m truly sorry to hear about your experience and … More

• cleanup4
• work quality3
• crew3
• tarps2
• quote2

12 more of the 17 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5kyle sjerps2 weeks ago

  Great company! They fit me in early due to a smaller job, had 3 vents put on, mark and his crew were amazing, id have them over on my roof anytime.

• 5 out of 5Julie Todd4 months ago

  Wow!,very impressed with this company!

• 5 out of 5Birgitt Gardiner2 years ago

  Needed new shingles ASAP. Called Norlock and they sent out John to do a free estimate the next day. I was pleasantly surprised at the price and we scheduled it to be done. After a bit of delays due to April showers, the crew came and removed all the old shingles, put new flashing and vents on and installed new shingles. Tarps were laid out to catch all the debris and a thorough cleanup was done after work was completed. They even took away the old obsolete satellite dishes they removed from the roof. Highly recommend this company.

  Reply from the business

  Thank you so much Birgitt for the fantastic review! We're thrilled to hear that John and our team could provide you with a smooth and efficient experience, even with a bit of help from April showers! Ensuring a thorough cleanup and going the extra mile, like removing old satellite dishes, is all part of our commitment to quality service. Your recommendation means the world to us, and we’re glad we could deliver the results you needed. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing The Norlock Group!

• 4 out of 5DudeEdited 3 years ago

  Best

  Reply from the business

  Thank you so much, Eric! We're thrilled to hear that you think we're the best! Your satisfaction is our top priority, and your kind words mean a lot to us. If you ever need anything in the future, don't hesitate to reach out. We look forward to serving you again!

• 5 out of 5Jack Ker4 years ago

  Awesome company. Very professional with all parts of their work. Great warranty, stand behind their work even post warranty. Highly recommend this company! Thanks John.

  Reply from the business

  Thank you so much, John! We're thrilled to hear that you had such a positive experience with our team. Providing professional service and standing behind our work is what we're all about, and we're glad it shows. Your recommendation means … More

• 5 out of 5Frank Gervais4 years ago

  Norlock and sons crew did exceptional work in extreme heat of 30+. The quality of their work was excellent. I would highly recommend them to anyone.

  Reply from the business

  Thank you so much for your kind words, Frank! We're thrilled to hear that you were impressed with the work our crew did, especially under such extreme conditions. Our team takes pride in delivering top-quality results, no matter the … More

• 5 out of 5Mathieu Beauchemin4 years ago

  Good price, good quality products, professional crew, good clean up at the end; thank you Norlock.

  Reply from the business

  Thank you, Mathieu, for the fantastic review! We're thrilled to hear that you appreciated our pricing, product quality, and professionalism. Our crew takes pride in delivering top-notch service and a thorough clean-up at the end of every job. We're grateful for your trust in Norlock and look forward to working with you again in the future. Thanks again for choosing us!

• 5 out of 5Keith Piercey4 years ago

  They came quickly for the quote, provided a very reasonable quote for premium quality 50 year shingle installation. When they came to do the roof and upgrade the vents they were very polite and nice. They set up tarps for easy cleanup and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your detailed and thoughtful review, Keith! We're thrilled to hear that you were pleased with our service from start to finish. It's great to know that our team’s efforts in providing a clean, professional experience and excellent customer service stood out to you. Your recommendation means a lot to us. If you need any further assistance or have more projects in the future, don’t hesitate to get in touch. Thanks again for choosing us!

• 5 out of 5Philip Robinson5 years ago

  Great service and work

  Reply from the business

  Thank you so much, Philip! We're thrilled to hear you were pleased with our service and work. Your satisfaction is our goal, and your feedback means a lot to us. If you need anything else in the future, don't hesitate to reach out. Thanks again for your support!

• 5 out of 5BydenFarm5 years ago

  Just had a roof replaced by Norlock's and was very impressed with the work they did . It took a little longer than anticipated but welcome to covid 2020 . Their crew were very efficient and cleaned up so well after you would never know they were on the property . We would recommend them to anyone looking to replace a roof .

  Reply from the business

  Thank you so much for your wonderful review, Bydenfarm! We're delighted to hear that you were impressed with the roof replacement and our team's efficiency. We appreciate your understanding regarding the delays due to COVID-19. It’s great … More

• 5 out of 5Neil Chaput5 years ago

  John came by and took a look, gave me a very, very good price showed up earlier than expected and next thing you know everything is done and looks great! Everyone was friendly and knowledgeable and the workplace is clean, cant even tell they were here. Would recommend to anyone looking to get work done on their house.

  Reply from the business

  Thank you so much for the fantastic review, Neil! We're delighted to hear that John provided you with a great price and that the work was completed ahead of schedule. It's wonderful to know that you were pleased with the results and our team's professionalism. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out. Thanks again for choosing us!

• 5 out of 5Nic Jackson10 years ago

  👌 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the 5-star rating, Nic! We really appreciate your support. By the way, we think you’re the best drone pilot around—your skills truly stand out! If you ever need anything, don’t hesitate to get in touch. Thanks once again!

• Insured

  “…you are hiring is Experienced, Insured and has a good reputation. Norlock…”

• States a founding year

  “…and operated construction company since 1984, is now proudly in its second…”

• Family owned

  “…Built on Determination Norlock Group, a family-owned and operated construction company…”

Their site also states: states years in business.