Tesson Roofing & Exteriors LLC

8 of the 19 one and two-star reviews we hold, most recent first.

• 2 out of 5Eric Werner8 months ago

  I hired Tesson Roofing for a roofing project that began on August 14, 2025. What should have been a routine job dragged on for months and was not fully completed until December 2025. Throughout the project there were persistent problems with communication, scheduling, and execution. The company has attempted to explain these issues away as “miscommunications,” but the frequency and severity of the problems point to serious management and coordination failures rather than isolated misunderstandings. I repeatedly had to follow up to get basic information, corrections, and commitments honored. Delays, rework, and unclear expectations became the norm, and the burden of keeping the project moving forward fell largely on me. What makes this experience even more frustrating is that this company was recommended by my own insurance agent, which gave me an expectation of professionalism and reliability that was simply not met. To be fair, I do want to give credit where it is due. The salesman, Joe, advocated on my behalf and worked with the insurance company to ensure the necessary repairs were approved and paid for. His efforts were one of the few bright spots in an otherwise difficult process. Kyle also did his best to make things right. While the company eventually took steps to remedy the issues and complete the project, those actions came only after months of unnecessary stress and extensive back-and-forth. The final result does not justify the time, effort, or frustration required to get there. This was not a professionally managed project, and I am not sure I would use this company again. Based on my experience, I'm hesitant to recommend them and would strongly caution others to proceed very carefully.

  Reply from the business

  Thank you for your feedback, Eric. We sincerely apologize for the challenges you faced during your roofing project, and we understand how frustrating this must have been for you. We appreciate your acknowledgment of Joe's and Kyle's efforts, and we will work to improve our communication and project management processes to prevent similar issues in the future. Your experience is not reflective of our standards, and we are committed to addressing these concerns. We appreciate your honesty and will use your feedback to enhance our services moving forward.

• 2 out of 5Heather Loehr9 months ago

  My roof started leaking in April/May of 2023. After speaking with the salesman I felt most comfortable with Tesson and moved forward with them to replace my roof and gutters. The roof seems great and the leak fixed, however, I have a very small house with a single pitch. It took over 9 hours for install. Seems a bit much but not a huge deal. They came back within a few days to k stall new gutters which had to be adjusted because they were holding water. Last was the facia. It took at least 3 months to complete one little piece. Meanwhile I had the office calling for payment for an incomplete job. Fast forward 2 years, April 2025. I called to check on gutter guards. No problem, sent a bid, I signed the contract and was told on Monday they would be out Thursday. No show. Then was told they would be out Friday. Still no show. Then told they would be there Monday. It is now 7 months later and I still have yet to hear anything from the company or have gutter guards installed. I’m disappointed in the lack of communication in this company. The promise to show up 3 different times is absolutely ridiculous, then to follow up with nothing for 7 months. If your not on a time crunch, by all means, use Tesson. I would do some further research after the experience I had.

  Reply from the business

  We sincerely apologize for the frustrations you've experienced with our service. It's never our intention to leave our customers feeling disappointed, and we understand the importance of timely communication and follow-through. Your feedback regarding the installation and lack of updates has been noted, and we are actively working to improve our processes. Please know that we take your concerns seriously, and we appreciate you bringing this to our attention. Thank you for your patience as we address these issues.

• 2 out of 5J. W.Edited 9 months ago

  Update: roof started and finished in June. No issues. Siding started in July finished in October 😥. Check your exhaust vents. They like to tug those out of place. I found out because I had a humidity issue. Still waiting on the job to be finished. They installed the wrong vent. Waited one month to get the correct vent installed and they did it wrong again! Vent door wont close because they cut corners. Going on another month waiting for them to come back and fix the vent! Worst off they hit a wire when doing my siding and it took them 3 weeks to restore power to my kitchen 😭.

  Reply from the business

  We sincerely apologize for the ongoing issues you've experienced with your installation. This is not the level of service we aim to provide, and we understand how frustrating this situation must be for you. We are currently reviewing your case and will prioritize resolving the vent issue as soon as possible. Thank you for your patience, and we appreciate your feedback as it helps us improve our services.

• 1 out of 5Forrest TosieEdited 10 months ago

  Downgraded my rating 10/17/25 due to Tesson's inability to give me a date, or any communication about, the correction of my siding install. The "crew" was originally 1 person who didn't speak English. While he worked hard, the quality is sub-par, as seen in the photo attached. Would you want your home to look like this? Despite being told it's an easy fix, Tesson won't give me a date when they plan to fix it. Every time I call they promise to call back. Still waiting. They don't return calls and the salesman, Kevin, has disappeared from the face of the earth. I would not recommend them. _____________________________________ The gutter work was good even though we were never told they were coming. The siding was dropped off by the supplier without notice, blocking my car in the garage for 3 days. 1 person showed up to do an entire wall of siding. He worked hard all day to get it done. 2 people showed up the second day to do a small upper wall. Still waiting to hear back about interior damage.

  Reply from the business

  Thank you for your feedback, Forrest. We're glad to hear that you were satisfied with the quality of the gutter work and the effort of our team members. However, we apologize for the communication issues and the inconvenience caused by the siding drop-off. We take your concerns about the interior damage seriously and will prioritize getting back to you as soon as possible. Your input helps us improve our services, and we appreciate your understanding.

• 2 out of 5Donna Spangler10 months ago

  I've used this company twice. Unfortunately, this second time was a horrible experience. Communication was a huge problem (none to be honest unless we reached out), contractors showing up with no notice, materials left behind in our yard, no inspection done once work was done or so we thought. But they had no problem reaching out for payment. Inspection (requested by us) found corrections/additional work needed to be done. Again, contractors showing up with no notice. No 2nd inspection done to make sure everything complete and no follow up. We finally just dropped off the payment to be done with this mess and are hoping for the best. Quality of work seemed ok. Will never recommend this company due to their lack of customer service/communication, follow up/through and for making us feel like we and our job really didn't matter.

  Reply from the business

  We sincerely apologize for the negative experience you had with our services. Your feedback regarding communication and follow-up is taken very seriously, and we recognize how important these aspects are to our customers. We appreciate your acknowledgment of the quality of work, but it's clear we fell short in other areas. We'll use your comments to improve our processes and ensure that this does not happen again in the future. Thank you for sharing your concerns with us.

• 1 out of 5Brownn Foxx11 months ago

  I called this company to look at a commercial roof in East St. Louis, Illinois. The young woman answer the phone said yes they do ILLINOIS. They only go so far. today I get a callback to say it’s out of their service area. Strangely, East St. Louis is five minutes away from St. Louis so you’re willing to go further you just don’t want to go to a town that’s majority African-American buyer beware. He St. Louis is the closest tip to Missouri

  Reply from the business

  We appreciate your feedback and sincerely apologize for the confusion regarding our service area. It is never our intention to create any perception of bias or discrimination. We are continually working to improve our communication and service coverage. Thank you for bringing this to our attention, and we'll review our policies to avoid similar issues in the future.

• 1 out of 5Cindya year ago

  I hate leaving such a low review but I never received a return call to schedule someone to come look at my issue. I called around 9am on Monday morning and the lady I spoke with was very professional and took all my information. She told …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Cindy. While we do understand your frustration with calling and not receiving a return call, we also don't believe that it is fair to leave us a one star review because we had a human moment and missed a call. You spoke with our answering service which handles roll over calls during high volume periods and after hours calls. While we strive to give amazing customer service to everyone, we are still human and make mistakes from time to time. Once our oversight was brought to light, we attempted to contact you and did not hear back. Again, the punishment of leaving a small family-owned business a one-star review because you made one call that we failed to return does not seem to fit the crime. Had you made one additional return call to us, I assure you that it would not have been missed and the result would have been our standard high level of service for which we have received countless five-star reviews. It would really mean a lot to us if you removed this review and gave us an opportunity to help with your project.

• 1 out of 5Barb Brooksa year ago

  My experience was not good they told me it would be three weeks wait and after 6 weeks the contractor that was working on estimates for my roof was fired. Didn't not find out until I contacted Tesson roofing. So my personal information which includes my insurance company and pictures are lost. Management offers for me to find another company. Big waste of time!

  Reply from the business

  We are sorry for the issues with your project. You are correct that your representative was fired. However, you are incorrect that no one tried to contact you. Multiple attempts were made to contact you on your cell phone between 09/18/2024 and 09/22/2024. How you spoke to our employees was not justified by the prior events. We treat our customers and employees with respect. While we do understand the frustration caused by the situation, it does not give you a right to verbally abuse our employees. Despite that, we offered to help you find another contractor because we felt it was best given the nature of how conversations were going.

• roof replacement112
• gutters111
• siding replacement106
• professional work103
• answering questions73
• thorough inspection53
• gutter replacement51
• insurance claim assistance51
• courteous staff32
• easy process29
• storm damage repair15
• shingle repair8
• fascia replacement5

14 more of the 535 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Nicole Settlea day ago

  A smooth, kind and helpful experience! Thanks so much!

  Reply from the business

  Thank you, Nicole. We're so glad you had a smooth, kind, and helpful experience. We appreciate your feedback and look forward to serving you again.

• 4 out of 5Julie JohnsonEdited 3 days ago

  I had a new garage door installed (from another company) and was informed the garage frame was uneven. Therefore the garage door was slanted. I contacted Tesson Roofing, as they did my siding. Kevin contacted me immediately and came out to assess the problem. After the work was completed, the garage area was cleaner than when they started.

  Reply from the business

  Hi Julie! We are thrilled to hear that Kevin was able to help you through the process. Thank you for the kind words and taking the time to leave us a review!

• 5 out of 5John holtmanEdited 4 days ago

  Yeah long process with insurance company yet Robert and me just kept attacking them and a year and a half ago my hole house is done by tesson Roofing, roof siding and gutters and covers for gutters top notch company and Robert is the man …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your 5-star review, John! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again in the future!

• 5 out of 5Luke Starnesa week ago

  Landon and his entire team were spectacular!

  Reply from the business

  Thank you so much, Luke! We’re thrilled to hear Landon and the team were spectacular. I’ll be sure to pass your praise along to everyone. We appreciate your support and look forward to serving you again.

• 5 out of 5Glynna HamlinEdited 2 weeks ago

  We just had new roof and gutters installed. Carter came out to inspect our roof. He was very transparent with everything that would be completed and a time frame for completion. During the entire process he kept us informed of every step of …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for the kind review and for trusting Tesson Roofing with your roof and gutter project. We're glad Carter and Patrick kept the process clear and timely and that our team made communication easy for you. I will share your compliments with them — they’ll be pleased to hear it. We appreciate your recommendation and are here anytime you need future roofing service.

• 5 out of 5Holly Hardy2 weeks ago

  I cannot express how much we appreciate Tesson Roofing and the great job they did on our roof. From Jack who was with us in the beginning going back and forth with the insurance and getting everything done to Rob following through making …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your wonderful review, Holly. We're thrilled Jack, Rob, Patrick, David and the crew provided excellent service—from navigating the insurance process to starting early in the heat and leaving everything spotless. We will pass your kind words along to the whole team; they will be honored. If you need anything in the future, please reach out and we'll be happy to help.

• 5 out of 5Terry Puricelli2 weeks ago

  Tesson Roofing did a great job! I would recommend using them for your roof. They did an excellent job cleaning up also.

  Reply from the business

  Thank you, Terry! We appreciate your recommendation and are glad you were happy with the roofing work and cleanup. It was a pleasure working with you, and we’re here if you need anything in the future. Thanks again for choosing Tesson Roofing.

• 5 out of 5kim pit2 weeks ago

  Great work! Thank you!

  Reply from the business

  Thank you so much, Kim! We’re glad you’re happy with our work and appreciate your feedback. Please reach out if we can help with anything else.

• 5 out of 5Bill mcbrier2 weeks ago

  Jack is the man!

  Reply from the business

  Thanks, Bill! We're thrilled you had a great experience. We'll be sure to pass your praise along to Jack and look forward to serving you again.

• 5 out of 5Tom Hartmann2 weeks ago

  Caleb nice guy and informative.

  Reply from the business

  Thanks so much for the kind words, Tom. We're glad Caleb was helpful and informative. We'll be sure to pass your praise along to him. We appreciate your feedback and look forward to serving you again.

• 5 out of 5Emily Hartmann2 weeks ago

  Showers up on time, talked on the phone with us before and after our appt, very thorough and personable

  Reply from the business

  Thank you, Emily! We're glad our team arrived on time and that our pre- and post-appointment communication, thorough work, and personable approach met your expectations. We appreciate you sharing your experience and look forward to helping you again.

• 5 out of 5Tina V4 weeks ago

  We had a metal roof installed. It was partially done and we had heavy rain and they tarped the unfinished part and we had no leaks. The finished roof looks so good.

  Reply from the business

  Thank you, Tina! We're glad the tarp held during the storm and that you had no leaks. Our team takes pride in quality workmanship, and we're happy the finished metal roof looks great. We appreciate your feedback and the opportunity to work on your home.

• 5 out of 5Kaitlan Krafta month ago

  Shoutout to Landon Robert with Tesson. I have a LOT of projects to work on at my house which means that I’m a bit more in the exploratory stage of where to start/long process of remodeling. Landon has been communicative, understanding, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Kaitlan, thank you for taking the time to share this thoughtful feedback about Landon Robert. We’re glad his communication, patience, and customer-first approach made a positive impression during your planning stage. We look forward to the chance to earn your business and help with your remodels when you’re ready. Please reach out anytime if you need additional information or support.

• 5 out of 5Noelle Bishopa month ago

  I just had my roof done and it looks great! Everything was taken care of quickly. All the employees I came into contact with were great. Carter Sanchez was my contact person and he was reliable, courteous …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Noelle. We’re thrilled your new roof looks great and that Carter and our team made the process smooth and quick. We will pass along your kind words to Carter and the crew; they will appreciate it. We truly appreciate your high recommendation.

Top 1% Roofing You Can Actually Trust in Weldon Spring Choosing the right contractor comes down to proven results, clear communication, and a team that stands behind its work. That's exactly why homeowners and businesses in Weldon Spring, MO, call Tesson Roofing & Exteriors first. We've earned recognition among the roofing contractor elite, ranking in the top 1% nationwide with a 98% customer satisfaction rate. Those numbers reflect a simple promise: we do it right, and we keep you informed every step of the way. C-suite executives and property managers love our ""easy button"" project management. You hand us the project, and we handle the details, timelines, and follow-through. Whether you manage a commercial property or a family home, our services cover every need: • Roof inspection to catch problems early • Roof repair done fast and done well • Roof restoration that extends the life of your existing roof • TPO Roofing for durable, energy-smart commercial systems • Roofing replacement backed by our 25-year workmanship warranty That range and reliability is why so many people search for a trusted roofer and land on Tesson Roofing. Get a free estimate today!3 days agoLearn more

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• States years in business

  “…217;s Trusted Local Roofing Company For more than 15 years, St. Louis families and business…”

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• 24/7 emergency call-out

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