Steele Restoration LLC

All 6 of the one and two-star reviews we hold for Steele Restoration LLC, most recent first.

• 1 out of 5Emma Shaw6 months ago

  Bad company use and other

  Reply from the business

  This allegation does not reflect any experience we’re aware of, and we can’t locate any customer record. Please contact us directly so we can review this further.

• 1 out of 5Grayson Pollock6 months ago

  Do not do business with this guy

  Reply from the business

  This allegation does not reflect any experience we’re aware of, and we can’t locate any customer record. Please contact us directly so we can review this further.

• 1 out of 5Justin L3 years ago

  I can’t give a review on any finished product due to the South Carolina rep not returning phone calls. Beginning in March our home started having a terrible roof leak. With this being the first time my wife or I had experienced this problem we had no idea where to go or who to talk to. That’s when I did a “Angi’s” search and I was contacted by Joanne. I informed her of our problems and was scheduled a date/time to meet with a Greenville rep, Chad. I met with Chad for the first time and went over the roof problems and where the rain water was leaking into our son’s room. He spoke about what could be done and how to go about doing it. I agreed with using Steele and before leaving he informed me that he would be sending me over a form to sign so Steele could speak with my insurance company on my behalf. Two weeks went by and still had no form to sign. Meanwhile, I had insurance inspectors coming to our house and had no guidance like Chad advised I would. He mentioned several times to call him when inspectors were coming out so he or another rep could come out and meet with them…never answered when I called. Fast forward to June, our insurance company mailed a check for a small fraction of what Chad quoted us on fixing the damages. I began speaking with Joanne again and explained the problem of communication and how the insurance company mailed a check and said good luck. I explained Chad informed me on the first meeting he would email me a form to sign for insurance purposes and how I never received it. She apologized and said she was going to send Chad back out and “we” could try to fight our insurance company and challenge the payout they had sent. I agreed and she emailed over the form, that Chad should have emailed to begin with. Once again, Joanne scheduled a date/time for Chad to come back out for another inspection. That date and time came and Chad was a no-show. There wasn’t even a courtesy call apologizing. This happened several more times. I was informed C

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Justin, I hope this message finds you well. I wanted to personally reach out to you regarding the online review you left for Chad. Your feedback is highly valued, and I appreciate the time you took to share your experience. I understand there might have been aspects of your experience that didn't meet your expectations, and I genuinely apologize for any inconvenience you might have faced. Your satisfaction is important to us, and we are committed to continually improving our customer service. I kindly request if you would consider removing your review. Thank you for your consideration. Greg Steele Owner

• 1 out of 5Laura Young3 years ago

  BEWARE, BEWARE, BEWARE! I watched this company do 3 roofs on my street and thought that they were very efficient. But when they did my roof, they caused damage to a dormer and the acting supervisor told me they would pay for the repair. They owner of the company hasn't ever showed up for follow up visits or inspection. Even when the office (Joanne) scheduled an appointment with me. They would send someone else. After the roof was done, I picked up over 300 nails and debris around my yard and even found beer bottle caps. Who drinks beer and then gets up on a steep roof to work? Their office (Joanne) kept telling me they they were the premier roofing crew around. None of them spoke english, making communication impossible. Roof replacement was $23,201.51. Repair was for $685.00. If you use this company, you better learn spanish and don't take anything that they tell you as gospel truth. They don't stand behind their work or what their workers tell you. A $685.00 repair for damage they caused isn't a lot to ask for. The dormer was in perfect condition before they did the job and nobody brought it to my attention afterward. When we noticed it they said to send them the invoice and they would take care of it. But then they changed their minds and said the damage was before they did the roof. Not true! I recommended this company to my neighbors and they got business from my recommendations. And then they argued with me over $685.00. Unbelievable! I would not recommend this company now to anyone. There are plenty of reputable companies that would be a pleasure to work with and this was definitely not one of them.

  Reply from the business

  Hi Laura, I am sorry you had a bad experience with our company. We strive to meet all of our customers needs and deliver excellent service to all of them. Your particular job had a situation where there was rotted wood around a dormer. This was evident in the photos you posted. When removing a roof, rotted wood sitting on the roof surface is susceptible to crumbling/breaking. We offered to make the necessary repairs, however we had to charge for this as unforeseen rot was not part of the roof replacement quote. I also apologize that you had to find 300 nails. You are actually the first and only customer to find this many nails. The average is actually 5, but I am happy to send the crew back out to sweep the hard with our magnet sweep to pick up any extra nails. Please contact our office to schedule this. As for me personally being unable to come to your house, I was at the hospital in ICU with my 9 month old daughter for 3 weeks. This was communicated to you. That being said, we have great employees at our company that are always willing to help and assist our customers. I’m sorry this was not sufficient enough for you. Kindest regards, Greg Steele

• 1 out of 5Andrea Pope4 years ago

  Went to home advisor to see out reputable companies to look at roof and get an estimate for soffit/decking replacement for my mother's home. Got a call from Joanne to set up an appt. for a representative to come an give us an estimate. He arrived on time and I explained what we were looking to repair. After his inspection he pointed out some portions of the roof needed repair as well. Without submitting an estimate requested my elderly mother to sign a contract. She expressed at that time we would be getting other estimates. Needless to say, he forwarded me an email with her e-signature that if approved by insurance she would be locked into a contract with this company. I immediately responded stating we did not agree with said contract. The next morning I contacted Joanne to express my concerns and she got combative and said a claim had already been submitted to the insurance company and hung up on me! We have contacted our insurance company to block any claims submitted by this company and have sent written confirmation to cancel the contract. Their contract did state you have 5 days to cancel. Women and elderly please be cautious when using this so called company!

  Reply from the business

  Hi Andrea, I’m sorry you had a bad experience with our company. We have a process with all customers, and that is, if we find hail damage during our initial inspection, then we offer up our services to enter into a contract to file a claim, meet with your insurance company, and do the work based off the insurance settlement. This process was no different with you than it has been with any other customer, but I understand how having an elderly mother, may have seemed as though we were trying to take advantage. I assure you we are not, and I apologize if it was interpreted as so. We have honored your right to cancel this contract, and we wish you the best of luck with your roof repairs. Best Regards, Greg Steele

• 1 out of 5Andy K ManEdited 4 years ago

  We asked them to repair an overhang. It's been 5 month after giving them a deposit. No work done and we asked for our money back. Sitting on 2 months with nothing. It's a small enough amount that it's not worth getting a lawyer and they probably know it. Stay away from these scammers. Worst contractor we have used. Edit: Surprised? I can post the dates of all the emails. Often waiting over a week for a response. Being promised our money would be returned multiple times, that it was in the mail, etc. NOTHING happened till I posted this review, then all of a sudden we had a check a couple days later. Nice try, but you dropped the ball hard.

  Reply from the business

  Hi Andy, I was surprised to see this review considering our office has not received any communication from you. I’m sorry if you had a bad experience with our company, however, we remember the events of your job to be different from what you have posted. We received a deposit from you to paint all the exterior trim and supply corbels. This work was completed on our end. As for the delays, I am sorry for the corbels taking 5 months to come in. Unfortunately, the economy as a whole is dealing with material shortages due to the pandemic, and decorative corbels for a front entry way are no exception. A typical window order would have taken 4-6 weeks before, now it’s taking 4-6 months. This is out of our control. However, we communicated this to you from the get-go and throughout the process. Although our office cannot come up with a justifiable reason to give you money, we decided to cut you a check for your inconvenience and to resolve any differences. This check was hand delivered to your house on Saturday, 9/18/21. On a separate note, we are concerned about the misinformation you posted as the verbiage is inaccurate and defaming. Next time you have an issue with a company, please just make a phone call, I’m sure we could have resolved this much minor situation as opposed to posting false information and defaming a company. Regards,

• insurance claim assistance41
• roof replacement40
• gutters26
• gutter replacement17
• seamless process10
• hail damage6
• shingle color selection3
• flawless install2
• flowerbed protection2
• leak detection2
• easy installation2

14 more of the 187 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Veronica Gibsona week ago

  This company will go beyond what’s expected to please their customers . Awesome company, I will recommend to all my family and friends.

  Reply from the business

  Thanks, Veronica. You too were a such a joy! Love to help your friends and family. Please send them our way! Best Joanne and the entire Steele Restoration team

• 5 out of 5Gregory Clarka month ago

  We had a more than 25 year old roof to replace. The crew arrived at 6:30 am and promptly started work. The crew finished about 7 pm. I'm amazed at how efficiently and quickly they completed to roof removal, installation and spotless cleanup.

  Reply from the business

  Thank you so much for your kind words Greg! You were awesome to work with, making our job easy!

• 5 out of 5Kenneth Kister2 months ago

  Steele Restoration, did a very good job and did it very fast, which was great not to disturb my neighbors for long. Very professional. Me being a commercial General contractor for over 35 years, I was impressed

  Reply from the business

  Thank you so much for your feedback Ken! You are truly one of our most valued customers! Claire

• 5 out of 5Todd G2 months ago

  I had a great experience with Steele replacing our roof due to storm damage. Very pleased with all aspects of the job, from the crew to my sales person. I would use again and highly recommend!

  Reply from the business

  Thank you for the review! We're glad you had a great experience with both our crew and team!

• 5 out of 5Tom Nash2 months ago

  The team was very efficient and did a great job on cleanup. Very Satisfied

  Reply from the business

  Thanks for the review! We're glad you're happy with the results. We appreciate the opportunity to earn your business.

• 5 out of 5K Rose3 months ago

  Working with Steele Restoration was fantastic. After some hail demage they came and replaced my entire roof. Special thanks to Daniel Buchanan. He picked a great work crew to fix my roof and even helped communicate with my insurance company. The entire process was great start to finish. They finished in just one day and my home looks great now. Would recommend this company to anyone!

  Reply from the business

  Thanks, Kelly! We love to hear from our great customers! Daniel is devoted and skillful; we're lucky to have him! We appreciate your business and kind words.

• 5 out of 5Scott BerrierEdited 5 months ago

  In 2022, we got a new roof, and in 2026, we had new skylights installed by Steele Restoration. Greg Steele and his team provide best in class customer service, time commitment , price competitiveness and highest quality installation and …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Scott, thank you so much for your review! Please reach out if you ever need anything!

• 5 out of 5JIAYIN GUO6 months ago

  We used Steele Restoration to replace our roof and gutters. Special thanks to Ethan Thomas for thoroughly inspecting our roof and coordinating with the insurance inspectors. Even though we ran into some difficulties and pushback from the insurance company along the way, he was extremely patient and helped us work through the issues again and again. He provided excellent service every step of the way and was incredibly patient in answering our many questions. Highly recommend!

  Reply from the business

  Thank you so much for the great review! We truly appreciate you trusting Steele Restoration with your roof and gutters. We’re especially glad to hear Ethan took great care of you and helped navigate the insurance process—that can definitely be challenging. We’ll be sure to pass along your kind words to him. Thanks again for the recommendation!

• 5 out of 5Jeffrey Strom7 months ago

  The staff was great to work with and helpful during the whole process.

  Reply from the business

  Thank you for the kind review! You were a pleasure to work with. We truly appreciate your feedback and the opportunity to work with you.

• 5 out of 5Brittany Bryant7 months ago

  Just wanted to share that I had a really wholesome interaction with one of your employees today at a taco truck in Charlotte. It’s my first day in a new city, and that small moment made me feel like my time here is going to be great. Thank you for being so kind! — Britt Bryant

  Reply from the business

  This absolutely made our day — thank you for sharing! We’re proud to have team members who represent Steele Restoration with kindness wherever they are. Welcome to Charlotte, and we hope your time here is nothing short of great!

• 5 out of 5Osby Watts9 months ago

  Words can’t fully express how grateful I am for this company and their amazing team. If you’re struggling with your insurance company to get a full roof replacement — look no further! For 15 months, Steele Restoration (especially Andrew and Joanne) went above and beyond, tirelessly advocating for me with my insurance company, inspectors, and contractors. They never gave up, and today I’m thrilled to say — I have a brand-new roof! Their dedication, communication, and customer service are truly second to none. I highly recommend Steele Restoration to anyone looking for a superior contractor who will fight for them every step of the way.

  Reply from the business

  Your words truly mean a lot to us. We know how long and stressful insurance challenges can be, and we’re so proud of the dedication Andrew and Joanne showed throughout the 15-month process. Seeing you with a brand-new roof makes every step worth it. Thank you for trusting Steele Restoration and for recommending our team so highly — we’re grateful for customers like you.”

• 5 out of 5Carly Oberle10 months ago

  Ethan was an excellent communicator throughout the process. He selected and managed a great team. They got the work done in 2 days, even staying late the first day to get it done in a timely manner. They accommodated our morning schedule. And they did great quality work.

• 5 out of 5Meghanne Svatos10 months ago

  Ethan and his crew made my roof and gutters process completely seamless. Ethan worked directly with our insurance and home owner’s association. I couldn’t believe how easy the entire process went. I highly recommend Ethan and Steele Restoration.

  Reply from the business

  Thank you for sharing your experience! It’s always our goal to provide excellent service from start to finish. We appreciate your recommendation!

• 5 out of 5Brandon Monette10 months ago

  We had an outstanding experience with Steele Restoration. From start to finish, their team was extremely helpful and professional. Ethan, Joanne, and Claire guided us through the entire process and really went above and beyond. While our homeowners insurance company wasn’t very efficient, the Steele team worked tirelessly on our behalf to make sure everything was handled smoothly. They even helped us choose the perfect roof color, and it looks fantastic! Installation day was seamless—the crew was efficient, respectful, and made the whole process easy for us. They took great care to protect our landscaping and pool, and the cleanup afterward was excellent. We couldn’t be happier with the results. If you’re looking for a roofing company that is professional, attentive, and truly cares about their customers, I would highly recommend Steele Restoration.

  Reply from the business

  Thank you so much for sharing your experience! We’re thrilled to hear everyone made the process smooth and stress-free for you, even with the challenges from insurance. Our team takes pride in guiding homeowners every step of the way, and we’re glad you love the new roof color and installation results. We truly appreciate your recommendation and are grateful for the opportunity!

Visit us on Nextdoor to browse our roofing and restoration projects, read reviews from neighbors, and connect with the team that serves your area.Mar 26, 2026Learn more

• Licensed

  “…We’re a locally trusted, licensed, and insured general contractor in…”

• Warranty offered

  “…job right, and our three-year labor warranty reflects that dedication. Plus, if…”

• Free estimates

  “…Get Started With a Free Estimate A member of our team will be in touch…”

• Financing available

  “…View All Reviews Flexible Financing Available with GreenSky Take on your project…”

• 24/7 emergency call-out

  “…Our emergency service options mean we’re here when you need…”

• Mentions the BBB

  “…company is also a proud member of the Better Business Bureau with an A+ rating, as well as active…”

Their site also states: insured, states a founding year.