South Shore Roofing

The only one or two-star review we hold for South Shore Roofing.

• 2 out of 5Sandi Jordan4 years ago

  Where do I begin. Firstly the salesperson Jake was very good at his job !! Very professional , knowledgeable . Our job was to take a day and 1/2 tops and ended up to be 4 with a torn porch screen in the mix. The workmanship was good but the logistics TERRIBLE! The crew came with one person to nail and 4 clean up and assistants. We were told 2 were out sick and they "don't pull from other crews " which seems cockamamie at best to me something about crew milieu and knowing the leader etc getting along etc ( this is not surgery and they are grown men !!! GET ALONG FOR A DAY for God's sake !) I would rather they postpone the job until a full crew could be had !. Work started on Friday ended on Monday. We had no TV for all those days either which included College Ball for my husband. In the process a screen was torn some and the Supervisor went to Lowe's for replacement bringing back a privacy screening which did not match at all and the crew leader installed before I had a chance to stop him.I live in an HOA community and expected them to come down on us but they did not. Your company came highly recommended and I chose you over 3 others even though you were more expensive. I do want to give a shout out to OSVALDO GAALAVIZ who worked tirelessly as the lone nailer and BRYAN RAMOS who tried to keep things together as the team leader. These men should be paid double time . Michael Miller ,the supervisor ,apologized but the company's administrative "mess" makes no compensation for the inconvenience, noise & delays your company caused. We do expect your company to follow through with your warranties.

  Reply from the business

  Sandi!!! We can't believe it! I hate that you had to go through that, it doesn't feel good at all agh I would be going crazy if I was in your shoes and losing my mind! The entire office staff sat here behind my desk and read your review aloud and everyone feels really really bad -- and we all wish things ended up perfect like they usually do. Michael specifically, your project manager, he just feels awful and did everything he could at the time and wanted to do anything and everything he could to help, but somehow this bad thing just happened and it didn't go well at all. I am so sorry your roof took 4 days to complete and for the challenges throughout that were our fault. I wish things went differently. I am glad at the least that the roof looks great and everything turned out right in the end regarding that at least!! I do also thank you for the compliments on Jake and Michael's professionalism and communication throughout. I wish things worked out differently and you had the same experience everyone else has. It has been almost a year since any project process went so wrong like this! Our lifetime workmanship warranty is there for you as long as you live in the home. We are always a phone call away and will always be here for you no matter what!

• inspection12
• insurance assistance10
• courteous staff9
• new roof7
• professional quote5
• estimate process4
• flexible scheduling4
• hard working crew4
• timely completion4
• roofing process explanation2
• before and after pictures2
• project updates2

14 more of the 100 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Mitchell Lucasa month ago

  Brenden came and did a very thorough inspection of my attic and roof. He told me that my attic was in good shape and my shingles probably had several more years of service left. I did need some minor work, such the rubber boots around the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mitchell thank you so much for your kind words and taking time to leave them, this really means so much to hear! All of us are so happy with how things turned out as well, and it was a pleasure working with you on your project too!! In the future if you need any Siding, Exterior Painting, Fencing, Gutters, Attic Insulation, or of course Roofing, just call us again!! We would love to help

• 5 out of 5Trish Sherpya month ago

  Very pleased with the final product of our roof install! Would recommend.

  Reply from the business

  Thank you Trish and Todd!! We're happy to help anytime!

• 5 out of 5Rusty Hollingsworth2 months ago

  My entire experience with South Shore Roofing was exceptional. It was one of the best customer service experiences I've ever had from any company I've ever dealt with. Phone calls were answered promptly without ever having to even leave a …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for this wonderful review Rusty!! We appreciate you so much!

• 5 out of 5Veronica Macdonald3 months ago

  This is the second time I have used South Shore Roofing. They are very reliable and always provide exceptional service, and communication is excellent. As a longtime owner of multiple properties, I have had lots of work done, and South Shore stands out as being one of the best companies I have worked with.

  Reply from the business

  Thank you so much Veronica this means the world to us!! We appreciate you and are of course here for you anytime!! Take care!!

• 5 out of 5Susan Golec3 months ago

  They were very reliable and everything was handled professionally. We were impressed with the cleanup performed throughout the process.

  Reply from the business

  Thank you Susan, it was a pleasure working with you guys too!!

• 5 out of 5S Merr3 months ago

  Professional service, I have no problem recommending South Shore Roofing. They did a thorough job replacing numerous panels of rotted plywood. They did an excellent job cleaning up.

  Reply from the business

  Thank you so much we appreciate this and your business!! Take care!

• 5 out of 5Latasha Robinson4 months ago

  Excellent profession service from start to finish. Communication was spot on and the roof looks great! I am a highly satisfied customer!

  Reply from the business

  Thank you Latasha this is so great to read today, this means so much to us!! Have a great rest of your year and please let us know if we can help again!

• 5 out of 5Guy AndersonEdited 4 months ago

  I was very happy with my experience with Brett and all the folks from South Shore Roofing. Nice people to deal with and the job was done in a timely manner. They were in contact with me before, during, and after the work and sent lots of pictures. I would highly recommend them.

  Reply from the business

  Thank you so much Guy this means the world to us!! We're so happy with how everything turned out and happy to help anytime. Take care!

• 5 out of 5Lori Mock4 months ago

  Had a great experience working with South Shore Roofing! They were on schedule and very professional. We stayed very informed with arial photos while the project was progressing!

  Reply from the business

  Thank you so much Lori, it was our absolute pleasure!! We're really happy with how everything turned out, and appreciate you so much for your continued business. Take care!

• 5 out of 5Bryan T5 months ago

  They did an exceptional job, excellent work and communication throughout!

  Reply from the business

  Thank you so much Bryan, we really appreciate this!!

• 5 out of 5Tony B5 months ago

  I have been doing home remodels in my real estate business for 27 years. South Shore Roofing is by far the best communicating company that I have ever worked with. And they actually care about how the process goes. Highly recommend them and will use them for all future projects.

  Reply from the business

  Tony this is an outstanding endorsement, thank you so much for taking the time to leave this. I shared this with the entire team and we are all thrilled to hear it. Please let us know when you're ready for your next project, we're here for you anytime!!

• 5 out of 5La'Quandra Ford6 months ago

  Great company! Very efficient! Brenden sat with me, explained what he saw, & what options I had. He also explained the process that would take place. The team kept me informed thoroughly, step by step and provided pictures. They always answered my questions the same day. I would definitely recommend South Shore Roofing, 10 out of 10.

  Reply from the business

  Thanks so much LaQuandra, this is great!! What a nice thing to hear today! We are all thrilled, and are here for you again should you ever need help!

• 5 out of 5Janice Terry6 months ago

  These guys did a great job! Their communication is excellent with keeping us informed every step of the way.

  Reply from the business

  Thanks Janice, this means the world to us!! Take care!

• 5 out of 5Jim Weiss6 months ago

  South Shore Roofing is absolutely the Best. Every individual associated with this company exudes professionalism and competence. I have never experienced the level of care and positive attitude which enhanced behavior and output. I highly recommend South Shore Roofing.

South Shore Roofing offers roof repairs for Beaufort SC homeowners preparing for summer storms and daily exposure. Careful attention to shingles, flashing, and roof details supports stronger performance. Book your roof repair service with South Shore Roofing today. 6 days agoLearn more