SKY Restoration DKI

All 6 of the one and two-star reviews we hold for SKY Restoration DKI, most recent first.

• 1 out of 5Shelby Wilson5 months ago

  The WORST experience we’ve been through with any company. We had heard good things about DKI so we thought going through them would be a smooth process. Nothing was smooth. We had water damage in our kitchen. Flooring, half of our lower cabinets, countertops, two sinks, dishwasher, washer and dryer all had to be moved out. After mitigation we were forgotten about. We lived without a functioning kitchen and laundry room for two months before we were able to get anyone back in for repairs. The subcontractor (handyman) DKI used reinstalled our cabinets wrong. They aren’t level. They installed the faucet backwards which led us to find they broke our granite countertops, installed them broken, and did not admit to it. Then we had to work through getting the countertops replaced by a professional. The dishwasher was just set in, not mounted, not level and was not wired correctly. Five months after getting started with DKI I terminated further work because we couldn’t trust what was being done. Hired a professional to install the new backsplash who took it upon himself to try and level the cabinets so that his work didn’t look bad. I wrote a letter to the owner expressing our disappointment with how our house and project were treated. Did he respond? No. Hired a licensed plumber to come check the dishwasher. They were the ones to find the dishwasher wasn’t wired correctly and found “shark bites” were used and said this most likely would’ve resulted in them popping off from the water pressure and could’ve flooded our house if we weren’t home. We scheduled an appointment to meet with the owner to address our concerns. At that time he was apologetic and agreed our project was not handled well. He wanted to reconcile with the plumber we used and agreed to take care of the balance we incurred with them. Shortly after I received an email stating they would not take care of the balance after all. I returned to their office to discuss this and during that conversation his statemen

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re sorry to hear that your experience did not meet your expectations. Our team strives to provide quality work and a smooth process on every project, and we understand how disruptive this type of situation can be for any homeowner. Throughout the project, we made efforts to address concerns and assist in moving the work toward completion, including steps that extended beyond the original scope. We also want to note that some of the items mentioned were not part of the work performed by our team. We remain committed to professionalism, clear communication, and delivering quality service, and we will continue to use all feedback to strengthen our processes moving forward.

• 1 out of 5Anon Ymous2 years ago

  Will never use them again. Continually failed to show after they said they were coming out. Can't rate job quality because they never did the work. They are supposed to manage the project, but can't manage themselves.

  Reply from the business

  Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would love to hear more about it, and how we can improve for the next customer. Our office hours are 8am-5pm, Monday-Friday, and our office number is ‭(270) 253-4354‬. - Team SKY Restoration

• 1 out of 5Marsha Stinson3 years ago

  I DO NOT RECOMMEND!!! My insurance company recommended SKY DKI for water damage repairs in my kitchen. The demo crew were prompt to show up and complete the first phase of the work. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello Marsha, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We would love to hear more about it, and how we can improve for the next customer. Our office hours are 8am-5pm, Monday-Friday, and our office number is ‭(270) 253-4354‬. - Team SKY Restoration

• 2 out of 5Deena Murphy3 years ago

  We have been dealing with this going on 4 months now. They came in and demolished everything and left it. The construction crew “started” a couple of months ago and everything they have done they destroyed and have had to do over. We are on our 3rd crew now. They have broken water lines and flooded the basement 2 times in the last week and had to pull up the new flooring they just put down!!! The electric wasn’t done correctly so it has to be redone. My mother is 75 and this is stressing her out unreal, as well as myself!!!!! I DO NOT RECOMMEND THIS COMPANY!!!!

  Reply from the business

  We are sorry to hear of this incident, Deena. Please call our office at 270-253-4354 between the hours of 8 and 4:30 M-F. We would like to get this resolved as soon as we can. - Team SKY Restoration DKI

• 1 out of 5Judith Walden4 years ago

  Please read below before you hire them. I have had some water damage to my kitchen. I had hired Sky restoration DKI of Smith Grove to come in and complete the Mitigation project on March 4. I was told by the mitigation team it would be complete in a couple of weeks to do the other repairs They came in and brought machine to dry out the area. I was told the would be back in a few days to schedule a repairs team to come fix my kitchen back to normal. Michael Witcher reconstruction manager of SKY restoration showed up on March 10. Sent in new repair numbers to Farm Bureau. He said he would be in contact when my adjuster (Jeremy) approved the cost. I have not heard from him since he left. I have called for the past 2 and 1/2 weeks. Each time I’m told he’s in a meeting. Michael was supposed to return my call. Each time no call return. Lisa and Kathy from SKY team tell me 2 to 4 weeks out for repairs. Now I called this morning and was told by an office worker that I am not listed for any repairs. I’m only listed for mitigation. I was then transferred to Kathy and told me end of April. No date was given. She just kept repeating the same thing 4 weeks out, end of April. I explain this was told to me 3/weeks ago. Needless to say, SKI Restoration DKI team team tells nothing but lies. to beat it all. I have gotten two nails in my tires, and they tore up my door that I had just gotten put on two weeks before. SKI sent me a bill for over 3K just for mitigation. I still have rotting flooring in my house and wholes in my floor since March 4.

  Reply from the business

  Judith, we apologize for us not being able to come to a conclusion to finish your project. We wish you the best in the future. - Team SKY Restoration DKI

• 1 out of 5Tammy Bell4 years ago

  These people take advantage of the elderly, they had my father sign papers approving work and he has dementia. Tried to charge 1900 extra dollars for a 5×6 section of ceiling and all they had to do was throw it away and put 2 fans on it for 1 day! Never will we recommend these people.

  Reply from the business

  We are sorry to hear of this incident Tammy. It is never our intention to take advantage of anyone under any circumstance. Please call our office at 270-253-4354 between the hours of 8 and 4:30 M-F and ask for Travis so we can get this resolved.

• nice staff11
• project management6
• workmanship4
• promptness3
• drywall repair2
• dehumidifiers2
• easy process2
• clean up2
• flood cleanup2

14 more of the 57 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Tarah Mathews2 weeks ago

  I highly recommend this company for flood restoration. Our commercial building got 3-4 feet of water inside during a flood which completely destroyed everything inside. SKY Restoration DKI was able to get started on the job ASAP. They cleared out all contents, made the flood cuts, got all drying equipment inside and underneath, monitored moisture levels and mold, treated with antimicrobial, and provided follow up testing to ensure the restoration was complete and we would have no future issues with mold. They sent updates almost daily of the progress. They exceeded our expectations in terms of thoroughness and timeliness of the work.

  Reply from the business

  Thank you so much for your thoughtful review and recommendation! We truly appreciate you trusting SKY Restoration DKI during such a challenging time. Recovering from a flood of that magnitude is no small task, and our goal is always to respond quickly, communicate clearly, and restore your property as thoroughly as possible. We're grateful to hear that our team's daily updates, attention to detail, and comprehensive restoration process gave you confidence every step of the way. Thank you again for allowing us to serve you. It was our privilege to help restore your commercial property, and we're honored that we exceeded your expectations.

• 4 out of 5Cheryl Callowaya month ago

  My experience started off great, but then the ball was dropped. There was a lack of communication between the workers and myself. Which caused a lot of unnecessary stress and confusion. Finally the company sent a young man named Felix to get everything worked out. Felix was very kind and professional. He listened to my concerns and was able to come up with a solution to my problems. He took time to actually listen to my concerns and by doing so, was able to demonstrate his awesome customer service skills and willingness to go beyond to make sure the customer is happy and taken care of. Just wanted to take time to brag on this young man for his hard work and dedication to his job and the customer. I sent an email to the company Acknowledging this young man’s kindness and performance, and to thank the company for fixing my issues so quickly, but had no response so I want to publicly acknowledge him myself! Way to go Felix! Keep up the good work young man.

  Reply from the business

  Thank you for taking the time to share your experience. First, we sincerely apologize for the lack of communication and the stress and confusion it caused. That's not the experience we want any of our customers to have, and we truly appreciate you bringing it to our attention. We're so glad Felix was able to step in, listen to your concerns, and help get everything back on track. He truly cares about our customers, and your recognition of his professionalism, kindness, and dedication means a great deal. We'll make sure he sees your review—it will mean a lot to him. We also apologize that your email acknowledging Felix wasn't responded to. Thank you for taking the time to recognize him publicly despite that oversight. Your feedback, both positive and constructive, helps us improve, and we're grateful for the opportunity to make things right. We appreciate your trust in SKY Restoration DKI and wish you all the best moving forward.

• 5 out of 5yvette doana month ago

  A couple of weeks ago, I woke up on a Friday morning and realized water was coming up through my floor. I immediately panicked and had no idea what to do. My husband told me to call a water restoration company, so I found SKY Restoration DKI in Smiths Grove and called their office. Within an hour, Christie Wilborn was at my house. Christie was truly the calm in the middle of my storm. She looked me in the eyes, grabbed my hands, and told me, “This is going to be okay. We’re here to fix it. I’ve got you.” From that moment on, she has been incredible. She has answered every question I’ve had, shown up when she said she would, and done exactly what she said she was going to do. I honestly do not know what I would have done without Christie supervising the mitigation process in my home. She is such an asset to SKY Restoration DKI and I cannot say enough good things about her or about this company. She is professional, kind, dependable, knowledgeable, and exactly the kind of person you want helping you through a stressful situation like this. They are getting ready to start the repair phase of my home next week, and I look forward to continuing to work with SKY Restoration DKI. I would absolutely recommend them to anyone needing restoration or repair services. Christie is truly a cornerstone of this company, and I hope they know what a blessing she is to their team.

  Reply from the business

  Thank you so much for taking the time to share your experience. We know how overwhelming it can be to discover water damage in your home, and we're so grateful you trusted SKY Restoration DKI to walk through it with you. Your kind words about Christie mean the world to us. She truly embodies what we strive to provide every customer—compassion, clear communication, and dependable service during some of life's most stressful moments. We'll be sure she sees your review because we know it will mean so much to her. Thank you again for allowing us to serve you. We look forward to continuing with the repair phase and helping get your home back to normal. We're honored to be part of your restoration journey!

• 5 out of 5Wendy Caudel2 months ago

  After our water heater sprung a leak. We called DKI to come to our rescue. The gentlemen that came out were very professional and courteous. They took their time to ensure no moisture was missed. Once they located all the water they got to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We know how stressful it can be when a water heater leak causes unexpected damage, and we're grateful you trusted our team to help. We're pleased to hear that our technicians were professional, courteous, and thorough in identifying all affected areas before beginning the mitigation process. Water damage doesn't take weekends off, and neither do we when our customers need us. Thank you for recognizing the hard work that went into getting your home dried out and helping make a difficult situation a little easier. We truly appreciate your kind words and your trust in Sky Restoration!

• 5 out of 5Shelia Davis2 months ago

  The demolition phase has been great! I had water damage from a water heater. I called and they came the same day. Employees are very friendly, and worked really hard to get the job done. I would highly recommend them.

  Reply from the business

  Thank you for taking the time to share your experience! We're sorry you had to deal with water damage, but we're glad our team was able to respond quickly and make the demolition phase as smooth as possible. Providing prompt service, clear communication, and hard-working crews is something we take great pride in. We truly appreciate your recommendation and look forward to helping you through the rest of the restoration process. Thank you for trusting us with your home!

• 5 out of 5Derek Spivey2 months ago

  After needing some work on my crawlspace, Michael and Devon got me set up, and got the job completed as expected. I will call for more work if needed.

  Reply from the business

  Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a great experience with our team. Providing excellent service and making sure our customers are satisfied is always our top priority. We truly appreciate your support and look forward to serving you again in the future!

• 5 out of 5Cathryn Waddell2 months ago

  Experienced water damage. These guys were prompt and professional and did a great job.

  Reply from the business

  Thank you for your wonderful review, Cathryn! We're glad you had a great experience and appreciate your support. We look forward to serving you again!

• 5 out of 5Madeline Carter2 months ago

  Great experience with the SKY DKI team. They are quick to respond, professional and completed the job very timely. Highly recommend their services!

  Reply from the business

  Thank you so much for the kind words and recommendation! We’re glad to hear you had a great experience with the SKY Restoration DKI team. Providing quick response times, professionalism, and timely service is always our goal. We truly appreciate your support and the opportunity to serve you! - Team SKY Restoration DKI

• 5 out of 5Grace Rohop2 months ago

  Our house had water damage after a storm and sky restoration came in, fixed it quickly. They were excellent to work with. I would definitely use them again

  Reply from the business

  Grace, thank you so much for your review! We know storm damage can be stressful, so we’re glad our team could step in quickly and help get your home taken care of. It was a pleasure working with you, and we truly appreciate your trust in SKY Restoration DKI. Thank you again for your kind words and recommendation, we’re always here if you need us in the future! - Team SKY Restoration DKI

• 5 out of 5Collin Thomas3 months ago

  You know sometimes when a company ACTUALLY does what they say it's going to do it surprises me, no it shocks me!! Sky Restoration was so prompt and professional my wife and I almost felt like it couldn't be real. During a time of great loss and hardship these guys came in a took so much worry off our plate. They were a very welcome boost of fresh air. They somehow made us feel important and that we were their only customers. Presenting themselves this way wasn't an act it was genuine. We are extremely pleased with Sky Restoration!! We hope we NEVER have to call them again(haha), but if something happens they will get the call for sure!! Thank you Sky Restoration!!!

  Reply from the business

  Collin, thank you so much for the incredible review! We truly appreciate your kind words and the trust you placed in our team during such a difficult time. At SKY Restoration DKI, we believe in doing exactly what we say we’re going to do and treating every customer with the care, urgency, and attention they deserve. Knowing that we were able to take some stress off your plate and make you feel supported means more to us than you know. We’re grateful for the opportunity to help you and your wife through the process. Thank you again for choosing SKY Restoration DKI! - Team SKY Restoration DKI

• 5 out of 5Chris Burchett6 months ago

  After a devastating hail storm left my older home with roof, siding, window and gutter damage, I was overwhelmed! Then the vultures descended from all over the area, and it was hard to know which company to trust. That was until I met Brian with SKY Restoration DKI. Brain conducted a thorough inspection of the damage and provided a concise game plan and estimate for repair. I then met my project manager, Marc Hurst, and I can’t say enough good things about this gentleman! He saw my project through to completion and put up with all my questions and concerns… even after standard business hours. There were a lot of challenges in repairing a home built in the 1800’s, but the folks at SKY were incredible. Always professional, considerate, and patient. The repairs are amazing, and all my expectations were met and exceeded. In an odd way, the hail storm was a blessing in disguise! Thanks so much to the good folks at SKY Restoration! If you’re looking for a construction and restoration company, these folks are professional and know what they’re doing!!!

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience, Chris. We're glad to hear that Brian and Marc were able to assist you through such a challenging time. It’s wonderful to know that you felt supported and that we exceeded your expectations with the repairs. We appreciate your kind words and recommendation! If you ever need assistance again, don’t hesitate to reach out.

• 5 out of 5Donna Myers10 months ago

  Sky Restoration was recommended by our insurance company for a retaining wall collapse and water damage in our basement and they have been fantastic to work with. Deveron and his team were kind and accommodating. The work was completed timely and surpassed our expectations. Would be happy to work with them again on another project.

  Reply from the business

  Thank you, Donna, for your kind words and positive feedback! We're glad to hear that you had a fantastic experience with Deveron and the team. It's great to know that we exceeded your expectations with the work on your retaining wall and basement. We appreciate your recommendation and look forward to the opportunity to assist you again in the future!

• 5 out of 5Jessica Branstetter11 months ago

  They are the best restoration company around! Great customer service! Would strongly recommend them to anyone looking to have restoration needs met!

  Reply from the business

  Thank you for your fantastic review, Jessica! We’re thrilled to hear that you had a great experience with our team. Your recommendation means a lot to us, and we appreciate your support. If you need anything in the future, don’t hesitate to reach out! - Team SKY Restoration

• 5 out of 5Larry Vaughna year ago

  I want to thank Will for all his hard work on the removal of all the damaged and wet materials in my basement it is complete. thank you sky restoration, Waiting for Frontier to come and put the water guard and the the sump pump in, Can’t wait to see the finished work

  Reply from the business

  Thank you for trusting SKY Restoration DKI in your time of need, Larry! We appreciate the confidence, and are glad that Will and the rest of the team could help you in your time of need! - Team SKY Restoration DKI

Following a sudden pipe burst, we swiftly restored this home, eliminating water damage and ensuring a safe environment.May 26, 2026

• Licensed

  “…reconstruction, all under one roof Licensed, insured, and bonded in the…”

• Insured

  “…all under one roof Licensed, insured, and bonded in the Commonwealth of…”

• Bonded

  “…under one roof Licensed, insured, and bonded in the Commonwealth of Kentucky…”

• 24/7 emergency call-out

  “…Green, KY | Sky DKI Skip to content 24/7 Emergency Response (270) 253-4354…”

• Family owned

  “…, we have the local responsiveness of a family-owned company and the resources of North…”