A+ Home Improvement

All 7 of the one and two-star reviews we hold for A+ Home Improvement, most recent first.

• 1 out of 5Kim Smith2 months ago

  This is what we find in our attic after A+ construction company replaced our roof. A beer can. Roof was replaced ,I think, 3 years ago. Not very respectful if you ask me! We found it when we were checking the level of our insulation.

• 1 out of 5Sherry Jamesona year ago

  Horrible company!! Don't call you back took them a year to do our roof. They left a mess and screwed up our satellite dish. Hounding us for the insurance check even though they has the first insurance check for 6 weeks and wouldn't answer our calls until I got a lawyer.

• 1 out of 5ralph morse3 years ago

  Put a roof on my home 3 years ago and leaking around the chimney called them about it because they gave me a 5 year warranty and they not interested in helping me getting it fixed, looks like I'm going to have it fixed myself, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  The owner reviewed the insurance scope as well as the contract in this matter. The insurance did not pay for new chimney flashing when they paid for the roof replacement. This customer DID NOT want to pay the difference at the time. We only contracted to do what the insurance paid to have replaced. The insurance paid $20,639.30 for this roof replacement and we did the job for $17,766.64. The homeowner was interested in pocketing money at the time rather than pay for anything that the insurance failed to add to their scope of work estimate. We noticed the negative review this morning as well as a BBB negative rating. This response will not allow us to post any pictures or documents. If it did, we would post the contract, as well as the insurance scope showing how much money the homeowner pocketed. As well as what was actually covered by insurance. Its always the ones you help the most that end up being the worst customers.

• 1 out of 5Aaron Green5 years ago

  My wife and I on 7-12-21 was lied to by the Shady salesman scammer DJ !! We were told to sign the document but it wasn’t binding until we chose a brand and color of shingle which then he would have to come back and have us sign the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  This is not true and is 100% not how this happened. We have the text message where you text him your shingle color. You never called to cancel the contract. When we called to get your deposit you ignored us and never answered the phone. After you would not answer or call us back for two weeks, we drove to your house and saw another company sign in the yard. Thats when you text DJ and said that you are sorry for not reaching out and you decided to go with another company after you had contracted with us. Dj is one of the most honest guys we have ever had the privilege to work with and thank goodness is this case we have all the text messages and a signed contract. Normally we do not have an issue if a customer decides to choose another company even after we contract to do the work. However in this case he let us pull his permit and order the material and never told us anything about canceling. Luckily we had ABC supply hold off on delivering the material. You leaving us a bad review does not change the truth or facts about this situation. Like I said thank goodness it is all in text and very clear to see the truth.

• 1 out of 5Joni Brian5 years ago

  I didn't know I was there. I live in Colorado.

  Reply from the business

  Hi Joni. Could you please elaborate? Were you having a hard time finding our office?

• 2 out of 5Michael Basham7 years ago

  On May 30, 2019, in Dothan, AL, during a 90+ degree heat wave, my 94-year-old mother’s house roof was re-shingled. The workers arrived shortly before 8 AM and completed their work about 1 PM. The roof looked great, and so did the cleanup. …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Shane SmithEdited 7 years ago

  The guy I talked to said he would take care of everything for me but he quit calling me back after a storm hit the area. He made it clear the previous company I was working with was not good, but he did the same thing. I would not recommend this company. Very unprofessional company

• work quality6
• timeliness4
• insurance assistance4
• knowledgeable employees3
• home repairs3
• adjuster meeting2
• honest company2
• answering questions2
• cleanup2
• responsiveness2
• kind staff2

14 more of the 51 reviews we hold text for, most recent first. We do not hold every review Google has.

• 4 out of 5David Arnolda year ago

  The roof looks great workers did a great job and cleaned up well they went around the house three times.

• 5 out of 5Shannon Skaggs2 years ago

  A+ just finished our 1920 Circa home this morning! Completely resided our entire home in 3 days and it looks absolutely amazing!The whole team worked so hard and it shows! The company worked with my insurance and got the best results! They …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the Amazing review. We greatly appreciate your business.

• 5 out of 5Chris F2 years ago

  Thank you for being so kind and caring. It is hard to find this. We appreciate your generosity!

• 5 out of 5Mamie Flowers3 years ago

  I am planning to use this company to do my repairs. They were very quick to tarp my roof and Ashley Harper met with adjuster and is going over details with them. I’m disabled and not able to walk around and point out everything so she has …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to leave a review !!

• 5 out of 5brad spainhoward3 years ago

  Honest , good company. Finished on time and looked great

  Reply from the business

  A+ Appreciates your business

• 5 out of 5Kevin Kirby3 years ago

  Good people.Good company!!

  Reply from the business

  Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

• 5 out of 5Trevor Hulman3 years ago

  A+ home improvements gave a free roof inspection and was very professional. Also got to the inspection in a very timely manner.

  Reply from the business

  Thank you for the feedback we look forward to helping you in the future.

• 5 out of 5Chase Simmons3 years ago

  Had great customer service and did great work!

  Reply from the business

  Thank you for the feedback

• 5 out of 5Shanae Hanner3 years ago

  Jeff was wonderful to work with and very responsive. Worked with our insurance and helped us! The guys that did our roofing had the entire thing replaced in a timely manner and it looks amazing! We also had some of our siding replaced and they did that as well! I have no complaints at all. Definitely recommend calling them for all your roofing needs!

  Reply from the business

  Thanks so much for taking the time to leave us a 5-star rating – We appreciate your business.

• 5 out of 5jim boyington3 years ago

  Fast, friendly, fair, professional.

  Reply from the business

  Thank you for the review, We appreciate your business.

• 5 out of 5Gabe Knight3 years ago

  Great service!!

  Reply from the business

  Thank you !

• 5 out of 5Billy Summers3 years ago

  Had friend that used Ashley Harper and she was very knowledgeable and helped answer questions and fixed their repairs.

  Reply from the business

  Thank you for the review & look forward to working with you in the future.

• 5 out of 5Logan Brewer3 years ago

  They have repaired several roofs for me. They work with my insurance company and take care of it from start to finish.

  Reply from the business

  Thank you for the review ! We appreciate your continued business.

• 5 out of 5Jadius Wilson3 years ago

  Got my roof repaired in timely manner. Great to work with in every aspect.

  Reply from the business

  A+ appreciates your business .