RoofER

8 of the 21 one and two-star reviews we hold, most recent first.

• 1 out of 5Eric W3 days ago

  I regret engaging this company to replace my roof. They knocked on my door unsolicited, ended up convincing me to get a new roof, bought a bunch of unnecessary ad ons in the process and here are the results. Less than 3 years later the roof is falling apart and conveniently it is not covered by warranty. They quote an exorbitant amount to repair and threaten you with voiding warranty if someone repairs it. Buyer beware. Run before you become another victim. Shop around and find a reputable company that will engage professional subcontractors. This company has also bombarded me with solar proposals. They are good salesmen but the job done is shoddy!

  Reply from the business

  We stand firmly behind our workmanship and disagree with this characterization. After inspecting the roof, we found that the affected areas had been damaged by animals, not by defective materials or improper installation. Animal damage is not covered under the workmanship warranty, which is why we provided a quote for the necessary repairs rather than treating it as a warranty claim. We did not threaten to void the warranty. We explained that repairs performed by an unaffiliated contractor could affect warranty coverage in the areas they alter, which is standard practice. The original roof and all additional upgrades were reviewed and authorized before installation. We understand that unexpected repairs are frustrating, but the damage found during our inspection was unrelated to the quality of the original installation. We remain willing to discuss the findings directly and stand behind the work our team performed

• 1 out of 5Mark Sizemorea week ago

  Roof ER Put a new roof on my house with payment made through an insurance claim. After the work Was completed, I received a new bill that was different than the contract amount. I argued with them back-and-forth a out the increase in the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mark, this review does not accurately reflect what occurred. The insurance supplement process was clearly explained from the beginning, and the additional amount in question is approximately $200 in insurance funds, not an added charge to you. These funds were approved by your insurance company for work that was actually completed on your home, and your out-of-pocket responsibility did not increase. We stand behind our work and our handling of this claim. Please contact me directly at info@theroofdocs.com so we can discuss the facts.

• 1 out of 5Nicholas Camel3 months ago

  You need to have a solicitors license to go door to door. Nobody appreciates you bugging people on a Sunday.

  Reply from the business

  Hi Nicholas, We hear you, and we appreciate you sharing your concern. We always aim to be respectful of homeowners time and local regulations, including any permitting requirements. We’ll make sure our team is even more mindful about timing and approach moving forward. If you’d like to talk through this directly or have any questions, feel free to reach out at info@theroofdocs.com —we’re always happy to connect! The Roof-ER Team

• 1 out of 5Melissa4 months ago

  Send solicitors to peaceful neighborhoods to knock on doors after 5pm, ignores “no solicitors” signs. Look up their other low star ratings.

  Reply from the business

  Thank you for taking the time to share your feedback. We sincerely apologize for any disturbance this caused in your neighborhood. For context, we typically only reach out to neighbors with no solicitors signs right before one of our installations is scheduled nearby. It’s a quick courtesy notice to share our contact info (in case any debris lands on their property) and to let them know there may be some extra noise and activity for a short time. We appreciate you bringing this to our attention and will use it to improve. If you'd like to discuss this further or have any additional details that could help us address it, please feel free to reach out me directly at info@theroofdocs.com

• 1 out of 5mak hash5 months ago

  Next time your salesman knocks on my door, 911 will be called on him without hesitation. Regardless of if he ate no solicitation sign or not. You have been warned. If we want a roof, we will contact proper people ourselves

  Reply from the business

  Hi Mak, Thank you for letting us know. We’ll make sure no further contact is made. If you ever decide to work with us down the road, we’ll be happy to assist! The Roof-ER Team

• 1 out of 5Franklin G6 months ago

  They lie and give you fake hopes. I worked with Eli Johnson-Hicks and he promised that he was going to work his hardest to get my roof replaced due to storm damage by my insurance company. After I opened up a claim with my insurance and …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Dawit Tesfaye7 months ago

  I gave this company three chances, and each experience was disappointing. I would not recommend this company, especially if you are working with an insurance claim. All three claims submitted by this company were denied by my insurance. Because of these repeated failures, I am now in a difficult position where my insurance premium may increase or I could even be dropped by my insurer. This situation could have been avoided with proper experience, communication, and understanding of how insurance-related repairs should be handled. Unfortunately, that was not the case here. If you are planning repairs that involve an insurance company, I strongly suggest looking elsewhere

• 1 out of 5George Kamis9 months ago

  Be very cautious when considering this company. They are high pressure and require a contract with a $2,000 penalty if you decide to use another roofer. Before signing anything, speak with your insurance company—they are already familiar with this company and their aggressive approach to “maximizing” insurance payouts. They initially present a reasonable estimate for a roof replacement but later increase the price based on what they can obtain from your insurer. They also claim that certain upgrades or replacements won’t cost you anything, yet may ask you to sign off on work that was never completed, such as gutters or downspouts. In my case, they quoted $22,000 but ultimately billed $29,000 after attempting to push the cost to $33,000. Meanwhile, comparable homes in my neighborhood paid under $20,000 for similar roof replacements. In there contract, they claim that they are entitled to all insurance payments This company appears to focus solely on insurance-based jobs and is highly practiced at extracting additional funds from insurance carriers. The State of Virginia recently enacted laws prohibiting contractors from handling claims or discussing policy coverage on behalf of homeowners—activities this company engages in despite the statute. I expect they will deny this, as that seems consistent with their approach. Their practices not only increase costs for homeowners but also contribute to rising insurance premiums for everyone. I highly recommend that you contact your insurance company, get an estimate, then shop roofing contractors that NOT optimized to extract money from insurance companies. You will find it a lot cheaper and not feel like a pawn to use to extract money from the insurance company.

  Reply from the business

  George, Thank you for taking the time to leave feedback. While we always appreciate hearing from customers, we must strongly and categorically disagree with virtually every statement in your review. The contract you signed contains a standard cancellation provision that is common throughout the home-improvement industry and is considerably lower than most. In practice, we rarely enforce it; we only consider it when a customer signs with us and then attempts to assign the same insurance scope of work to another contractor. That did not happen in your case. The supplement process you write about is not unique to our company, it is standard operating procedure on every single insurance-funded roof replacement in Virginia. We submit supplemental requests only for line items that the insurance carrier’s original estimate omitted or under-scoped (flashing, decking, ice-and-water shield, pipe jacks, drip edge, etc.). These are not “upgrades”; they are code-required or manufacturer-required items necessary for a proper, warrantable installation. We do this for the policyholder’s benefit so the roof is built correctly and the homeowner is not forced to pay out of pocket for items the carrier should have included in the first place. The contract you signed explains the supplement process in plain language and states clearly that any approved additional funds from the insurance company belong to the project and are added to the contract price. It also states that your out-of-pocket amount (including your deductible) will never increase without a signed change order. No such change order was ever presented to you because no additional out-of-pocket cost was ever requested. We never asked you to “sign off on work that was never completed.” From the initial meeting, it was mutually agreed that gutters, downspouts, and window wrapping were approved by your carrier but would not be performed by us. You were issued credits for every one of those items before final invoicing,

• roof replacement234
• insurance claim assistance132
• smooth process50
• easy process36
• hail damage repair32
• siding replacement30
• gutter replacement20
• fast installation13
• installation crew11
• skylight replacement8

14 more of the 378 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Michael Page4 days ago

  I had an exceptionally impressive experience with Mattias Kasparian. He inspected my house and coordinated my insurance claim for restoration of my …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Steven Bothe6 days ago

  George Iskrenov was The Roof Docs customer contact person for my roof repair. He concisely explained the damage repair process to me and professionally coordinated processing of my claim. He was exceptionally patient in explaining how to work with the insurance company staff. He kept me informed as to the next steps that needed to be performed so Roof Docs could expedite repairs and promptly answered all of my questions. He was extremely customer-focused and courteous in his interaction with me.

• 5 out of 5Mo Achia week ago

  Top notch quality service and integrity, superior products and workmanship. There are no regrets when choosing RoofER for your home exterior needs.

• 5 out of 5S McMillan2 weeks ago

  Working with Roof-ER has been one of the easiest and best experiences I've had with any company in the DMV. I was able to have my damaged roof replaced with the least amount of hassle. Working with Purcell was refreshing because he's not …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5John Shea3 weeks ago

  Roof-ER did a good job. They came through with all promises and did what they promised. I particularly appreciated project coordinator,Rob Renzi, and the work crew he sent out.

  Reply from the business

  Hi John, Thank you for the 5-star review! We're glad we could make your transformation come to life. We'll be sure to share your kind words with Rob and the crew. Thank you for choosing Roof-ER! The Roof-ER Team

• 5 out of 5Jaga month ago

  I had an excellent experience working with this company. Sajid Hassan kept me well informed as to how the process works from start to finish and was able to reassure me for any questions I had. They also worked with my insurance company to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jag, Thank you for the kind words and recommendation! We're so happy Sajid helped make the process easy and stress-free. It was a pleasure working with you, and we appreciate you choosing us for your project! The Roof-ER Team

• 5 out of 5Susan Neloweta month ago

  When George knocked on our door one recent day, we were naturally skeptical of unsolicited roofing advice. But after George explained well how their service works and offered to inspect our roof with no obligation, I let him proceed. He …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Susan, Wow!!! Thank you for such a thoughtful review! It really means a lot that you trusted George after that first conversation, and we're so glad he, Ramon, Jack, and the crew made the entire experience a positive one. We'll be sure to pass along your kind words—they'll mean a lot to the team. Enjoy your beautiful new roof! The Roof-ER Team

• 5 out of 5Natia Tutberidzea month ago

  I had a great experience with Roof-ER! The team was professional, honest, and easy to work with from start to finish. They kept me informed throughout the process, answered all of my questions, and made everything as stress-free as possible. The quality of their work and attention to detail really stood out. I highly recommend Roof-ER to anyone looking for a trustworthy roofing company.

  Reply from the business

  Hi Natia, Thank you for such a thoughtful review! We're grateful you chose Roof-ER and are so happy to hear you felt supported from start to finish. Your trust and … More

• 5 out of 5Kathy Jacobsa month ago

  We are very pleased with Roof ER and getting a new roof! Kevin was great in getting us started and communicating with our insurance company. Ramon was great at coordinating the project and communicating all details. Pedro and his team were amazing at installing the roof - very nice, efficient, and they cleaned up well afterwards - not a nail to be found anywhere. We really appreciate the great service from start to finish! Thank you!

  Reply from the business

  Hi Kathy, Thank you so much for your thoughtful review! It means a lot to know our team made the process smooth every step of the way. We hope you enjoy your beautiful new roof, and we truly appreciate you choosing Roof-ER! The Roof-ER Team

• 5 out of 5Maureen MaureenBirda month ago

  RoofER is a great company and did an amazing job replacing our hail damaged roof in Lansdowne. They also worked directly with our insurance company to get us the best possible claim. We highly recommend RoofER.

• 5 out of 5Leonard Friedmana month ago

  The experience with RoofER was outstanding from start to finish. They worked closely with my home insurance carrier to repair my roof that had been damaged from hail and the winter 2026 storms. The work was professionally done with a minimum of disruption. Well done!

  Reply from the business

  Hi Leonard, Reviews like this mean the world to our team. Thank you for your thoughtful review! There's nothing better than hearing we turned a stressful situation into a positive experience. We truly appreciate your trust in our team and are so glad we could help transform your home. The Roof-ER Team

• 5 out of 5Kev Ga month ago

  RoofER did an outstanding job on our home and I couldn’t be happier with the results. We had them install new gray siding and the transformation is incredible — the color is exactly what we wanted and the craftsmanship is top-notch. A special shoutout to Ramon and Andre, who were fantastic throughout the whole process. They were professional, punctual, and clearly took pride in their work. They kept the job site clean, communicated with us every step of the way, and finished on schedule.

  Reply from the business

  Hi Kev, WOW! Thank you so much for the glowing review! We are absolutely thrilled that you love the transformation of your home. New siding can make such a huge difference, and we're so happy the color and finished product exceeded your expectations. Ramon and Andre are rockstars, and we are happy to hear they crushed the process. Thank you for allowing us to be part of your beautiful transformation—it was truly our pleasure! The Roof-ER Team

• 5 out of 5Ali Abbasi2 months ago

  I had a pleasureful experience working with the company, and Royce Renzi for walking me through the process from the beginning to the end. i’ve been denied a couple times in the past with my insurance , so I’m glad royce was able to fight on my behalf. he made everything smooth with the approval and will show up for you like nobody else in this Northern virginia area

  Reply from the business

  Hi Ali, Thank you so much for this review! We know how frustrating it can be getting denied by insurance so hearing that Royce was able to step in, fight for you, and finally help get things moving is amazing to hear! Thank you for trusting Roof-ER with your home and for taking the time to show Royce some love — We appreciate you! The Roof-ER Family

• 5 out of 5Chris & Marybeth Ruefer3 months ago

  My home was damaged by hail. Roof ER identified the damage and helped me put in my insurance claim. They moved quickly to get work dates set once the claim was approved and I'm very satisfied with the work. First, a shout out to the different teams--the main roof, the window trim, copper roof, gutter covers and downspouts, and internal repair and painting (result of leaks). Every member of their team was professional and respectful. They worked hard and did great work. I am particular and was impressed. Where I asked for a few things to be addressed, they immediately took care of it. Next, a big thanks to Ben and Ramon. Ben was critical on the initial assessment and insurance claim, making sure that all came together, and Ramon was so incredibly patient and easy to deal with as we walked through the options and contract. Again, I'm particular and he never missed a beat. He clearly knows what he's doing. So, just a few days after completion, I couldn't be happier with the process or the results. I highly recommend you give them an opportunity to earn your business.

  Reply from the business

  Hi Chris & Marybeth, This is exactly the kind of review that fires everyone up here at Roof-ER! Thank you for taking the time to share your experience and for trusting us with your home! We’re glad the process felt smooth and well-managed. That’s exactly what we aim for. Big shoutout to Ben and Ramon for leading the charge and making sure every detail was handled right! Enjoy your beautiful transformation, we are so happy to work with you! The Roof-ER Team

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