Restoration Builders Inc

8 of the 31 one and two-star reviews we hold, most recent first.

• 1 out of 5Ben Summersa month ago

  Worst roofing contractor ever. Shoddy workmanship. They do not return calls. No follow up. They have cost me hundreds in having to use other contractors to fix their screw ups.

• 1 out of 5Collin Branda year ago

  I recently had my roof and siding replaced by Resoration Builders. The salesman assured me it was “hurricane proof” but I had several pieces of siding blow off. I have called multiple times and left voicemails and received no response. The …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Molly Webba year ago

  They have been non-responsive to requests to fix a roof issue under warranty with former Elbert Roofing.

• 1 out of 5Brooke WEdited a year ago

  Restoration Builders replaced our roof and siding October 2021 due to hail damage. Since their work is still under warranty, they have to do the repairs. Problem is, no one answers the phones and when we finally got through to someone via online chat/text and were put on the schedule... no one showed up.

• 1 out of 5Matt Wirta year ago

  If zero was a possibility, I’d leave that. Local office address is a dental company. No one answers phone. Texts to corporate work, and can schedule through that route; only issue is they don’t show up when scheduled. They bought Elbert a few years ago, not local. Been ghosted twice. Stay away

• 1 out of 5Ron TannehillEdited 2 years ago

  Previously Elbert Roofing ! It doesn’t surprise me. Pics don’t show the scope of things wrong nor am I going to get on my roof to take them !

  Reply from the business

  Dear Ron, We noticed that you left a 1-star rating and are concerned that we did not meet your expectations. We are committed to providing our customers with the highest quality service and would greatly appreciate the opportunity to understand how we can improve. If specific issues led to your dissatisfaction, we would like to hear about them and address them as soon as possible. Your feedback is crucial in helping us enhance our services and ensure a better experience for all our customers. Please feel free to reach out to us. Thank you for your feedback. We hope to have the chance to serve you better in the future. Warm regards,

• 1 out of 5Caitlin G2 years ago

  While the actual workers did a fine job, this company was extremely slow. In addition, they didn't complete the job they were contracted to complete. After admitting they hadn't completed the job, no attempts were made to fix the error.

  Reply from the business

  Certainly! Here's a professional and considerate reply to the 1-star review: --- Dear [Customer Name], Thank you for taking the time to provide your feedback. We are glad to hear that you were satisfied with the quality of work from our team, but we are truly sorry to learn about the delays and the incomplete aspects of the job. This is not the level of service we aim to deliver, and we understand your frustration. Please contact us so we can prioritize your project. We value your business and hope to restore your confidence in our services. Warm regards,

• 2 out of 5Joanna RussellEdited 3 years ago

  Highly disappointed in this company!!! They put on a new roof and the crew did a terrible job !! They were supposed to come back and finish it and do more repairs and it has been months and still not finished. There is no communication and they blame everyone else for the problems. We have never had problems like this and would not recommend them to anyone EVER!! Poor job and poor company response!! December 28, 2021- We had a crew that came out and finished our roof. They made it right and the roof is repaired and done right. We are moving on to more repairs and trusting that they will be done in a timely manor and done well. I will update as they finish the job. June 9,2022- It's been over a year now and our house is still not finished. October 2022 our house was finally finished. It was a battle the entire time and I cannot give a great review because it was one mess after another. There were siding issues that we are still not happy about, but we were just ready to be done with it all. Not a good experience at all.

• answering questions40
• siding replacement30
• new roof26
• inspection report20
• estimate14
• hail damage repair11
• helpful color selection5
• honest sales staff3
• shingle replacement2
• efficient installers2

14 more of the 299 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5God's Child X2 years ago

  I had some siding damage,due to the lawnmower service I was using and they came out and fix it,looked like nothing never happened,thanks guys and would recommend??

  Reply from the business

  Hello Gods Child, Thank you very much for the kind review. Customer happiness is our priority, and we are thrilled to hear you had a great experience with our Team. Restoration Builders Team

• 5 out of 5Colleen G3 years ago

  My short review is that I highly recommend Restoration Builders. Their associates are very knowledgeable and professional. In our situation, they were instrumental in coordinating coverage with our insurance adjuster. As roof replacement and interior repairs were scheduled for our home, they delivered supplies, completed work to our satisfaction, and their teams cleaned up after themselves. Tony and his team(s) are a pleasure to work with! What led to my short review? A crazy day, when I sat down in our living room and asked myself, “what’s next?”, I looked up and my jaw nearly hit the ground as I stared at a water stain on our ceiling! I went from room to room to see if there were any other signs of a leak(s) and found more in our kitchen. And then my mind started racing on who to call first, a roofer, or insurance. But first, I had to join a conference call for work. When the conference call ended, I went online and started a search on roofers. As I began reading online reviews, out of the corner of my eye, I saw three men exiting a truck that had parked across the street. A few minutes later, our doorbell rang. I answered the door to associates of Restoration Builders, who explained that they were helping our neighbors with hail damage. I laughed at their timing, accepted their business cards, welcomed them in, and showed them the water stains I’d just discovered. Next, they explored our attic and roof where they identified and took pictures to show evidence of hail damage. They explained that they were very experienced with working with insurance companies and would welcome my call if my husband and I decided to pursue a claim. When they left, I researched their website, their recently acquired location in Smyrna, TN, and located the Better Business Bureau (BBB) A+ rating for the office they’re associated with in Indianapolis, IN. Seeing their signage in multiple yards and then watching delivery after delivery, and installation after installation take place thr

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Terry Young3 years ago

  We contacted Restoration Builders and talked to Don Harr. He was very nice and agreed to come out and look at what we needed done. We wanted the underhang support corbals (20 total) wrapped. We agreed on the price and Don scheduled the job. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Terry, thank you so much for the 5-star review! We are thrilled to hear that you are happy with your end result and that our team did a great job throughout the project.

• 5 out of 5Andres Cruz3 years ago

  The best investment corporate

  Reply from the business

  We are happy to hear you are happy with our services. Thank you Andres!

• 5 out of 5LORI HETRICK3 years ago

  Very responsive and knowledgeable. Ended up not needing their services. Was a simple plumbing issue with a pipe. They were kind enough to inspect and inform us of easy repair that we could do ourselves:) Will use down the road if ever needing roofing job.

  Reply from the business

  Hi Lori, thank you for taking the time to leave us a 5-star review! It's great to hear that our team provided you great customer service and that you were able to figure out the problem. Give us a call if you need help in the future!

• 5 out of 5Peter Welshofer3 years ago

  Met with Brian Duke with Restoration Builders of Tennessee regarding a roof replacement. Brian helped guide us through the claims process with State Farm Insurance after the storm damage. He was extremely knowledgeable and was very professional. What I was most impressed by was his ability to ask important questions. The damaged roof was completely removed and the new roof installed with no issues and on time. I highly recommend working with Brian and Restoration Builders of Tennessee.

• 1 out of 5Toccara Kincaid3 years ago

  Need to train your people to drive company trucks better! Two of your trucks just blew thru the school zone in spring hill doing atleast 45 in a 15 with the school letting kids out!! Wow!!

• 1 out of 5John M3 years ago

  Took awhile to get rolling on re-roof, but that was fine...then months to get them to come back out to do the gutters after I had to get the ball rolling by going around my salesman and contacting the person over gutters directly...work was fine, but responsiveness was lacking. Biggest issue is they contact me nearly a year later about an outstanding balance that had already been explained in writing (by email and text) to my salesman as his math was incorrect and I flagged this prior to recieving the last invoice a couple months earlier (I get the nut ball trick...well that was the gutters; I say no that is not...math doesn't work out)...explain in writing to another person with the email chain...saying let me know if you have questions. No repsonse...first flagged their math issues in Nov. 2021 and they contact me today for payment...with no correspondence in between. Quality of work was fine/good....sales tactics are typical used car salesmen stereotype. Don't use....will contact the BBB if harassed again.

• 5 out of 5Linda Schwarzkopf3 years ago

  From my first phone call to ask Restoration Builders to look at an Rea of my roof that was concerned about, through identifying hail damage, through working with my insurance company, through installation and billing, this team exceeded all of my expectations. Very pleased, great product!

  Reply from the business

  Hi Linda, thank you for your 5-star review! It's great to hear that we exceeded your expectations from start to finish. Please reach out if there is anything else you need!

• 5 out of 5Julie Callis3 years ago

  Very happy with their work, communication and professionalism!

  Reply from the business

  Hi Julie, thank you for your 5-star review! It's great to hear that our team provided you with a great experience.

• 5 out of 5Rob3 years ago

  Very professional, and they always show pride in their work!

  Reply from the business

  Hi Rob, thank you for leaving us a 5-star review! We appreciate the kind words.

• 5 out of 5Amy Webster3 years ago

  Restoration Builders is Midwest Mole’s go to for our commercial building roof repairs. They respond right away when we have any leak calls. Very professional and courteous. Always will call on them for our buildings roof needs!

  Reply from the business

  Hi Amy, thank you for leaving us a 5-star review! We appreciate you continuing to use our services.

• 5 out of 5jeremy watson3 years ago

  My new roof looks great. Alyssa was great to work with. They helped work with the insurance company and everything was done on time and done well. Thanks restoration builders!

  Reply from the business

  Hi Jeremy, thank you for your 5-star review! We are thrilled you had a great experience with our company.

• 5 out of 5Paul Ponsford3 years ago

  I had a great experience with Restoration builders of Indiana, especially Brandon Kappes. Don’t waste your time calling anyone else. I called 3 other roofers and they all tried to get so much money out of me. I felt Brandon was professional very responsive and fair. He works very hard for his customers and has a personal yet professional relationship with them. I had a question one time, left a message, next thing I know this guy was walking from the golf course. He paused his game for us. I am a real estate agent and refer Brandon a lot.

  Reply from the business

  Hi PaulJen, thank you for taking the time to give us a 5-star review! It is always great to hear that we provided amazing customer service and our team appreciates your kindness and referrals!