Cox Roofing

8 of the 26 one and two-star reviews we hold, most recent first.

• 1 out of 5John Zent2 months ago

  No one showed up for my appointment

  Reply from the business

  We're very sorry no one showed up for your appointment. This is not the service we aim to provide and we apologize for the inconvenience. We will investigate what happened and make it right with a full refund or immediate rescheduling. Please contact our office or reply here so we can prioritize resolving this for you.

• 1 out of 5Will2 months ago

  Very fast talker the communication wasn’t that great once contract was signed I was called the day before roof was installed said be there at 730 they was on my roof at 610 a herd of elephants sounded like waking me up the blowing my phone …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re very sorry to hear about your experience and apologize for the early arrival, noise, damage to your camera mount and satellite dish, and the way the sale was handled. We take these concerns seriously and will review the installation and crew conduct. We will also work to process reimbursement for the camera/satellite work and arrange any necessary repairs. Please contact our Customer Care team via the contact information on your contract or the contact form on our website so we can resolve this promptly.

• 1 out of 5Gladys Doggett5 months ago

  Terrible roofing Company Run

  Reply from the business

  We’re very sorry to hear about your experience with our roofing services. Your feedback is important and we take these concerns seriously; we will investigate what happened and work to resolve any issues. Ee are having a hard time finding your name in our system. Please contact our customer care team through the platform’s private message or our office so we can address this promptly and make it right. Thank you for bringing this to our attention.

• 1 out of 5Joshua Beckett9 months ago

  Cox makes empty promises to get your business. They make you feel like you're in good hands and you have nothing to worry about. The communication stops as soon as the contract is signed. They stop answering the phone and quit responding to your Emails. Cox will eat all of your insurance supplements regardless if the work is performed. I literally watched my bill increase from the original agreed price without explanation. Then they promised to be flexible on your deductible payments but, surprise, they charge 18% interest. If you choose not to accept high interest payments they give you two weeks to pay in full otherwise they will nicely threaten to put a lean on your home. Their workmanship is good but beware of their sheisty business practices.

  Reply from the business

  We appreciate your feedback and are sorry to hear about your experience. It is concerning to hear that communication fell short and that there were discrepancies regarding the billing and payment terms. We strive to maintain transparency throughout our services and will take your insights into consideration to improve our practices. While we are glad to hear you were satisfied with the workmanship, we will work to address the concerns raised regarding customer service and financial policies. Thank you for bringing this to our attention.

• 1 out of 5John PfisterEdited a year ago

  Its been over a year since I hired Cox Roofing to replace the siding on my house. They started off well with friendly customer service. There was an issue that required a change order involving the replacement of all the trim on my house with new cedar trim. They assured me that the production team had solved the issue and they would be able to complete the work. Once they started work, they realized that the proposed change order was no longer going to be a viable solution so they removed all the material listed in the initial change order as it was not going to work. Then they created another change order that accurately addressed the issue with different material. In the end, they tried to charge me for both change orders even though the first one was never completed and all the material listed in it was removed from the job site. When I tried to address the issue, they told me there was nothing they could because they still completed the work. They threated to get lawyers involved even though the change order clearly listed materials and services that were never rendered. Out of exhaustion, I payed the amount. Fast forward to the next summer, i started having AC problems, so I called out an ac company and they found a leak in my line set. The siding was not nailed onto a framing member and pierced my line set. I asked if they would pay for the repair and the leak test and they told me that the line set should have protected to prevent situations like this from happening. Since I am in construction myself, i know that it only needs to be protected when passing through a framing member, and not when in the middle of a stud cavity. They said they would get someone out there to patch the line set instead of paying for it to be replaced. The day of the patch, they ripped apart my siding to pierce and patch the copper. In the process, they stood all over my unit and covered it with trash and kinked the line set in multiple spots. When it was pointed out, they told

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We’re truly sorry to hear about your experience and understand how frustrating it must have been to deal with an issue like this. As we discussed, the problem stemmed from the original A/C installation not being up to code, something we did not perform, but we were committed to making it right. Our team worked diligently to resolve the issue, and we’re glad to hear that your A/C is now functioning properly. While we wish the outcome of your review reflected the resolution, we still appreciate the opportunity to correct the situation and earn back your trust. Please don’t hesitate to reach out if there’s anything more we can do.

• 2 out of 5Sarah BurchEdited a year ago

  Edited with update as of January 2025: We just discovered that our north attic wall is so saturated with water that it's causing many spots on our upstairs ceilings. We asked Cox to come out since the roof is barely 3 years old, and they told me it was caused by our Heat n Glow fireplace venting into the attic, even though I told them it vents to the side (and we've used it every winter for 11 years). I got a second opinion, and the moisture is likely caused by cheap ridge vents or potentially a leak where the siding and roof meet along our chimney. A remediation team said there's existing mold in the attic, so this likely wasn't the first time it's gotten too wet. We've had a really miserable winter, so it's probably a combination of different things. I'm changing my review score because I contacted Cox to come out to give another opinion (they didn't even go on the roof when they said it was the fireplace), and they didn't call me back the day I called or the following week when I called again. When our attic walls are literally dripping water, I don't want to wait days and days for a response. While our initial roofing experience in 2021 was fine, we had issues with the siding project that followed. They damaged multiple brand new screens and did a sloppy job caulking around our windows. They made those things right, but based on that and this new roofing problem, I wouldn't use their services again. Larissa Boles has been so great to work with since our hail damage occurred. She did a free inspection, attended the appt with my insurance adjuster, and has followed up quickly every time I've had questions or needed to make changes to the scope of work. I've used Cox Residential for gutter work in the past, and I was really happy with their service. I'm confident that the siding, gutter, and roof work Cox will be performing this year will also go smoothly, and I highly recommend Larissa.

• 2 out of 5David Horana year ago

  Cox installed our new roof and gutters about 4 years ago. When they installed the shingles, they disconnected our furnace exhaust from the roof and it was sending carbon dioxide into our attic for about 6 months. After some discussion, they came to reconnect it. After a recent strong storm, I discovered a section of gutter on the back of the house that was not properly connected to the lower section of the gutters and rain was pouring over the lower gutter section. I was told we were "out of warranty", although this was simply installed improperly. They want hundreds of dollars for what should be a simple fix for them to make it right. Unfortunate for them to have lost a future customer for this, but I will not use them again because how a company treats you after the sale is too important. Shout out to their sales person Chad for being a customer advocate on our behalf.

  Reply from the business

  Thank you for your review Mr. Horan. I have checked your account and based on the contract and scope of work, everything seemed to be taken care of to your satisfaction.The issue you have mentioned on the back of your house is not that it was not properly installed, it is that after 4 years you have decided you want to change the structure of the gutter system (change the way it was originally installed). We have let you know this is not under warranty and unfortunately it would cost you extra. Although this may seem as an easy fix we hope you understand we cannot do things for free. I’m very sorry this time we were not able to accommodate your request. We are happy to review this further wit you, please give us a call and see how we can help you with the repair you are needing. 317.600.8838

• 1 out of 5Mary V2 years ago

  Still waiting for a call to resolve my issues . Not reliable at all

  Reply from the business

  Miss Maya Quin, we have looked everywhere and we cannot find your account anywhere in our CRM. Are you perhaps under a different name? Please let us know, we are happy to call and address any concerns.

• thorough inspection58
• insurance claim assistance55
• answering questions48
• kind staff20
• siding replacement15
• hail damage repair15
• responsive staff14
• hail damage assessment8
• new roof installation5
• shingle repair3

14 more of the 431 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Bret Burrow5 days ago

  Carlos did a great job with his customer service skills.

• 5 out of 5Doran Ellisa week ago

  I had called Cox Roofing this past Monday, 8/3/26, regarding a leak in our roof after very heavy rains. Production manager, Jesus Julio, had come out to inspect the roof. He had checked not only the leak, but the entire roof, and gave us an …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your experience and for the 5-star review. We are glad Jesus Julio and the crew could respond quickly, provide a thorough inspection and an honest estimate, and complete the repair promptly while keeping you informed. We appreciate your recommendation and will share your compliments with Jesus and the team. Please contact us if you need anything further or have future roofing needs.

• 5 out of 5Rex Spencera week ago

  Great service from beginning to end of a roofing repair project (original roof not installed by Cox). The inspection and scope of work was clearly explained and I thought the cost of repair was very reasonable. I also felt the follow-up …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Rex, for the wonderful review and for trusting Cox Roofing with your repair. We’re glad the inspection, clear scope, reasonable pricing, and follow-up met your expectations. Your kind words and future loyalty mean a great deal to our team. We look forward to serving your roofing needs for years to come.

• 5 out of 5Lindsay Crawford4 weeks ago

  From start to finish, Cox Roofing exceeded my expectations with their communication, professionalism, and willingness to answer every question along the way. Justin, Paul, Javier, and their incredible crews installed a new roof, new siding, and new gutters after my home sustained storm damage. They made the entire process much less stressful by helping with the insurance claim, offering guidance as I chose shingle and siding colors, and completing the work with great attention to detail. Throughout the project, a few unexpected repairs came up, but Javier and Paul were quick to communicate what they found, explain the options, and provide solutions. They also shared plenty of before-and-after photos, which I really appreciated. One thing that really stood out was the care they took in cleaning up after the job. The roofing and siding crews walked around the house multiple times to make sure they picked up nails and debris. It's clear they take pride in their work, and I wouldn't hesitate to recommend Cox Roofing to anyone looking for a company that's honest, hardworking, and committed to doing the job right.

  Reply from the business

  Thank you, Lindsay, for the thoughtful review and for recognizing Justin, Paul, Javier, and the crews. We’re glad our communication, insurance guidance, workmanship, and thorough cleanup made the process less stressful. We appreciate your recommendation and are proud our team delivered attention to detail and clear photo documentation throughout the project. If you need anything else in the future, please reach out.

• 5 out of 5Laura Hotta month ago

  Carlos is thee best! Knowledgeable, kind and great to talk to! 10/10 would recommend Carlos Romero!

  Reply from the business

  Thank you for the wonderful review, Laura. We’re delighted Carlos provided knowledgeable and friendly service and that you enjoyed your experience. We’ll be sure to pass your praise along to him. We appreciate the recommendation and look forward to assisting you again.

• 5 out of 5Lori Klaskya month ago

  Carlos was very professional and very punctual.

  Reply from the business

  Thank you, Lori, for the 5-star review. We are glad Carlos was professional and punctual. We will share your kind words with him and the team. We appreciate your feedback and look forward to serving you again.

• 5 out of 5Kirsty2 months ago

  Worked with Cox Residential for a full roof replacement with two sun tunnel installations and a full gutter replacement installation. The warranty offered by Cox Residential is the best we found. Paul Gemmer was a great first contact for …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Kirsty, for this wonderful review and for sharing such detailed feedback. We’re thrilled Paul, Sarah, Annie and the install crew made the roof, sun tunnels, gutters and insulation upgrades easy and that our warranty met your needs. We apologize for the confusing AI phone experience and will share your comments with our team to improve the call flow. Please reach out anytime if we can assist with further projects or maintenance.

• 5 out of 5J B2 months ago

  I would highly recommend Cox Roofing. We knew we had some damage but was not clear on the process. The rep Robert Duncan was very patient, knowledgeable and most important made us feel comfortable with the insurance process. He explained …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for recommending Cox Roofing and for sharing your experience. We’re glad Robert Duncan made the process clear, comfortable, and pressure-free. Building trust and guiding customers through insurance matters are priorities for us. We appreciate you choosing Cox Roofing and are here if you need anything further.

• 5 out of 5Susan Rembusch2 months ago

  Amazing work! Had our roof replaced and they did all the extra water proofing and ice/water shield we should have had from the start! Also handled the water damage on our interior ceiling. Highly recommend!

  Reply from the business

  Thank you, Susan — we appreciate your kind words. We're glad the roof replacement, added waterproofing and ice/water shield, and interior ceiling repairs met your expectations. Your recommendation means a lot to our team. Please let us know if you need anything else in the future.

• 5 out of 5Cynthia Garrett2 months ago

  Cox Roofing employee Jesus discovered a hole in the back side of my chimney. Cox Roofing made all repairs and provided professional cost-efficient service. I will definitely recommend them to anyone.

  Reply from the business

  Thank you, Cynthia, for the kind words and for recognizing Jesus. We’re glad we were able to find and repair the chimney hole and provide professional, cost-efficient service. Your recommendation means a lot to our team. We appreciate you choosing Cox Roofing.

• 5 out of 5Jonois Fox2 months ago

  Great company, great work and amazing service!

  Reply from the business

  Thank you, Jonois, for the wonderful review. We’re thrilled you were pleased with our work and service and truly appreciate you choosing our company. We look forward to the opportunity to serve you again.

• 5 out of 5Debbie Ferrell2 months ago

  Carlos was prompt and gave us honest assessment of our roof. Would recommend!

  Reply from the business

  Thank you, Debbie. We're glad Carlos provided a prompt, honest assessment of your roof and appreciate your recommendation. Please reach out anytime if you need further assistance.

• 5 out of 5Becky Orr2 months ago

  Carlos was really helpful and put us at ease about our roof immediately . He also pointed out some issues with our gutter and gave us some great advice When we need a new roof we are calling Cox Roofing.

  Reply from the business

  Thank you, Becky, for the kind review. We are glad Carlos was able to put you at ease and that his gutter advice was helpful. We appreciate your trust in Cox Roofing and look forward to helping with your new roof when the time comes. If you need anything in the meantime, please reach out to our office.

• 5 out of 5Karen2 months ago

  Paul is possibly the first person you will meet. Be prepared to do nothing. This guy will handle everything. Extreme go getter! 5 stars!

  Reply from the business

  Thank you for the five-star review, Karen. We’re thrilled Paul made your experience effortless. He’ll be pleased to hear your kind words. We appreciate you noting his go-getter approach and will pass this along to him and the team. We look forward to serving you again.

Roof Replacement in Carmel, IN Cox Roofing offers professional roof replacement services for homes in Carmel, IN, ensuring a durable and long-lasting new roof for your property. Their experienced team assists you in selecting the ideal roofing materials that best suit your home's style and your budget. With meticulous attention to detail and superior craftsmanship, Cox Roofing ensures every roof replacement is completed to the highest standards. They manage the entire process efficiently, from old roof removal to the final inspection, minimizing disruption to your daily life. Is it time for a new roof on your Carmel home? Contact Cox Roofing today for a free consultation and estimate! Cox Roofing 10837 Andrade Dr, Zionsville, IN 460772 days agoLearn more

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