Proline Roofing Ltd.

8 of the 11 one and two-star reviews we hold, most recent first.

• 1 out of 5Tips To Level up In Lifea year ago

  RED SEAL JOURNEYMAN REVIEWS As a red seal journeyman and 20 year seasoned veteran I find annoying when I get the run around when I call a contractor and get no where. I called Proline Roofing yesterday, today I get a call back at 9 AM today, stating there is two different departments for proline and I would need to call back in a couple weeks to talk to someone who can handle everything. This was on voice mail. So I called back and " Jennifer" was not in the office. I asked to speak to the owner to explain how I wanted to be treated, example they need to coordinate when they can get a quote done, and let me know, not make me beg in two weeks to see if I can get a quote....I just wanted to be treated ( like a human ) but in reality I manage strata buildings and am use to sub primals who work for a company not caring enough about being cordial and polite to the customer. When I called Jennifer back, The man who answered who did not speak English well was polite but would not put me in touch with the owner. Flat out refused to give me his name and number, so I left my name and number. I am stunned that anyone would have to wait 2 weeks, then be forced to call back again for a quote. No thanks. When it comes to a roof, you need to get action within 24-48 hours. Tried admirals roofing, they are even worse. Good day, would avoid and try somewhere more pro.

  Reply from the business

  To whom it may concern; Our professional receptionist answers as many calls during business hours as possible and continually gets back to prospective customers within a day or two after they leave a voice message, or send an email inquiry or web form request. She politely advises the approximate timeline for a quote visit (depending on which division and estimator), and factors such as staff absences due to vacation/illness and signed commitment backlogs are beyond our control but clearly communicated to everyone. We continually do our utmost to support as many past/new customers as possible and appreciate you reaching out to us; all the best. Kevin S. Office Manager

• 1 out of 5JayeDee2 years ago

  Roofing is a very competitive business and some of these companies have become arrogant and rude because they are "so busy". Basically they are not great business people in the first place. For starters, show up on time and return phone calls and put some effort into an estimate that makes the customer feel more confident. When the construciton bubble bursts they will be scrambling for any small jobs they can get. Get lots of quotes in this industry and ask for references.

  Reply from the business

  To whom it may concern; Without more specifics, I cannot speak directly to this matter but apologize sincerely for any incovenience. I can confidently say that we are one of only a handful of highly reputable and accredited roofing contractors that have a dedicated receptionist who answers as many incoming calls as possible, and gets back to everyone who leaves a message. Despite high ongoing quote demand and the associated challenges, our estimators are doing their very best to attend as quickly as possible, and are expected to carry themselves professionally and politely. We do occasionally and respectfully back out from quoting depending on the scenario and always communicate booking timelines to our valued prospective customers so they can make an informed decision. We wouldn't be in our 24th year of doing business without the ongoing team effort and although we are not perfect (no contractor is), and there is always room to grow, we also pride ourselves on knowing that our team of professionals provide high quality customer service and installations. If there is anything else you wish to share, as we always appreciate constructive feedback, then please email info@prolineroofing.com. All the best, Kevin S. Office Manager

• 1 out of 5Kirk Mellor4 years ago

  Was going to come and give me an estimate. Stood me up and goasted.

  Reply from the business

  Hello Kirk, we have been experiencing a higher than average ongoing volume of quote requests but are very open with prospects regarding approximate booking timelines and when/if we are offering quote site visits. Extreme weather and volatile market conditions including a country-wide lack of staffing are making things incredibly challenging for many contractors. That said, our estimators are usually excellent about calling back and leaving a message if there is no answer, but one of them was recently away and unable to return to the Island due to the extensive road network damages on the mainland. I apologize for the inconvenience. Best regards, Kevin S. Office Manager

• 1 out of 5Michelle SaveryEdited 4 years ago

  We had our roof replaced with Proline in July. The good: Kari, who did our initial estimate was very friendly, professional and courteous. He, along with all of the positive reviews we had heard and read about Proline gave us a good sense that we had picked the right company. In the end, the quality of work on the majority of the roof installation "seems" well done. We had a friend who is a retired home inspector look at it and confirm for us. Time will tell if it holds up. Installation happened through the most intense heat dome we had this summer - temperatures close to 40C. I didn't expect them to continue to work, but they did. I was impressed with that. The bad: We booked our roof replacement several months in advance for a specific time period. And I then booked time off work to deal with pets in the house while they would be around. As time drew near to the week of the installation, we did not hear anything at all from Proline, and we had to contact them to confirm. Turned out, they had no intention of being there when we had originally booked, but apparently were not going to inform us of this. When we asked about this, we got a rude response saying this is a "fluid" business and we had to be flexible. This was not explained to us in the original booking. They ended up starting almost a week later than originally booked. They left nails ALL over our yard, including in the dog's water dish - almost no attempt at cleanup. Potential for medical issues with dogs, destroyed car tires, etc! My husband and I had to clean them all up. They left garbage (shingle wrappers) tossed in our bushes. They TRAMPLED my garden along my driveway - completely destroying plants. One corner of the house had shingles overhanging - not cut off at all; two other corners were cut in a complete "hack job" that looks terrible. When we called to have that fixed, we got rude attitude about that. They did come and cut the one that was left uncut, but said the oth

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Michelle, thank you for taking the time to provide a review. We appreciate the kind words and acknowledge the critical feedback and apologize for any inconvenience. As is evidenced by the abundance of five star reviews on our Google business site, our respectful opinion is that we performed a professional job with the same dedicated quality and safety focus as for every project. We sent a team member for a final inspection and determined that there were no workmanship issues. Thank you once again for your business and all the best going forward. Sincerely, Kevin S. Office Manager

• 1 out of 5Joshua6 years ago

  Took 2 days to get a quote. And expensive saved 2000 going with cedargrove

  Reply from the business

  To whom it may concern; Cedar Grove is a roofing supply company - we are a contractor so we respectfully request that you remove this review as you may have confused us with Pro-Line Construction Materials? Thank you.

• 2 out of 5Wendy Coles6 years ago

  Frustrating...unexpected added expense. Many nails we had to clean up. Several return visits to check and fix..

  Reply from the business

  Dear Wendy, thank you for taking the time to write a review, albeit far from what we are accustomed to receiving or would expect. I am responding in neutral fashion as I am not aware of all the details but trust you were in contact throughout and after the project with our production manager. I am truly sorry to hear about the clean-up shortfall, which is something we pride ourselves on and normally receive plenty of praise for. After each job is completed we inspect the work carefully and, if the odd adjustment is required, ensure it is looked after in as timely a fashion as possible. The nature of our work unfortunately sometimes dictates finding either more layers of tear-off than anticipated or the need for plywood to be installed onto the existing roof deck. Our contract and estimate terms outline this and although it's always tough to bear this news, it was communicated right away. We do sincerely thank you for the business opportunity and wish you and yours the best going forward.

• 1 out of 5Douglas Toplass7 years ago

  Not a good roofing company at all

  Reply from the business

  Hello, whilst we value all feedback, we would only expect reviews to come our way from clients we have served and who have a legitimate and objective claim. There is no record of your name in our system, but if we have done work for you and there is a valid concern please contact our office for assistance. In our 19 years of serving the greater Victoria and surrounding community we have established an excellent reputation and have predominantly received five-star reviews for our superior quality and service. Best regards, Kevin S. Office Manager

• 2 out of 5Anna R9 years ago

  Pleasant customer service but took 1 month to get a quote back to me. The quote was for gutter repair. They would not guarantee their work for even 30 days. So if something was off even the day after they finished their work all they would do was offer me a discount to come and fix it. Shockingly terrible way to back up your work in my opinion. So glad I didn't use them.

  Reply from the business

  Dear Anna, thank you for taking the time to post a review and for your kind words about our customer service. I am sorry it took longer than ideal to get you the quote (the entire contractor industry is experiencing regular delays due to the local construction boom), and that our team was not selected to assist with your project. Thank you nevertheless for the quoting opportunity. Every valued client has a choice in selecting a contractor - as part of our long standing BBB accreditation and adhering to their mandates we have always been completely honest and transparent with our estimating process and terms contained therein; in other words our clients know what they are signing on for. As is common in the roofing and contractor industry we reserve the right to either offer or not provide a workmanship warranty depending on the nature of the repair work. We have an excellent repair track record and always do our best to provide quality work while remaining price competitive and providing friendly customer service. I wish you the very best moving forward. General Manager

• gutters27
• polite crew14
• gutter replacement13
• quick crew7
• clean work site4
• quote process4
• polite roofers3
• flat roof installation2
• facia boards2
• efficient installer2

14 more of the 100 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Peter S.2 weeks ago

  Awesome crew! Had our shingle roof replaced, nothing but positive to say about the entire experience! Very polite, professional, hard working guys with solid communication throughout the project.

  Reply from the business

  Dear Peter, First and foremost, thank you so much on behalf of our entire dedicated family of staff for your business. It was our sincere collective pleasure to be of assistance on your recent roof replacement project, and we truly appreciate you taking the time to submit a 5-Star review. We continually strive for excellence on each job, regardless of scale and length, and always share feedback with our incredibly hard working crews. I hope that you will recommend us to others when appropriate moving forward, and wish you and yours the very best. Sincerely, Kevin S. Office Manager

• 5 out of 5M. Masson3 weeks ago

  Friendly and efficient office staff. Knowledgeable technician took care of a small roofing repair.

  Reply from the business

  Thank you so much for your recent repair business opportunity, and for taking the time to send us this 5-Star review. It was our sincere collective pleasure to take care of this work, and we trust that you will continue to keep us in mind moving forward. Please recommend us to others when appropriate, and on behalf of our entire dedicated family of staff, I wish you and yours the very best. Sincerely, Kevin S. Office Manager

• 5 out of 5Asoka De Silvaa month ago

  Proline Roofing did an excellent job in replacing our roof over the past 2 weeks. What we liked about this company: …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Asoka, First and foremost, thank you so much for the business opportunity to take care of your recent roof replacement project. We are truly grateful for your 5-Star review, and on behalf of all our staff that you dealt with directly, thank you sincerely for your kind words of feedback. Everything gets shared with our hard working crews, and it was our collective pleasure to take care of you. Please consider recommending us to others moving forward when appropriate, and on behalf of our entire team, I wish you and yours the very best. Sincerely, Kevin S. Office Manager

• 5 out of 5Brian Morin2 months ago

  Proline did a great job at a competitive price and friendly staff. Well done!

  Reply from the business

  Dear Brian, Thank you so much for recently taking the time to provide us with a 5-Star review regarding your recent experience with our family of staff here at Proline. It was our sincere collective pleasure to be of assistance, and we truly appreciated your business opportunity. All of our crews work very hard, and all of the feedback coming our way gets shared with them, so the crew assigned to your project will be very glad to hear that you are happy with their efforts on your roof. On our entire team's behalf, I wish you and yours the very best moving forward, and hope that you will recommend us to others when appropriate. Sincerely, Kevin S. Office Manager

• 5 out of 5John Baldwin2 months ago

  Excellent job on a complicated metal roof.

  Reply from the business

  Dear John, Thank you so much for writing us a 5-star review regarding the recent metal roof installation on your Salt Spring home. It was our sincere collective pleasure to be of assistance, and we truly appreciated the business opportunity. Our hard working crew is thrilled that you are pleased with the final result, and we hope that you will recommend us to others moving forward when applicable. On behalf of our entire dedicated family of staff, I wish you and yours the very best moving forward. Best regards, Kevin S. Office Manager

• 5 out of 5Don Moffatt3 months ago

  I found Proline to be highly professional both in booking with Kevin and in the work done on installing gutter guards by Chris. Good value.

  Reply from the business

  Dear Don, Thank you very much for the business opportunity, and for taking the time to write us a 5-Star review! It was our sincere collective pleasure to assist with your retro-fit gutter guard installation. Please continue to think of us for future potential roofing system needs, and recommend us to others in your community when appropriate. On Chris and our entire dedicated team's behalf, I wish you and yours the very best moving forward. Sincerely, Kevin S. Office Manager

• 5 out of 5Nick Etheridge3 months ago

  Scott ,Rob and the others did a fantastic job of repairing the parts of my roof that were already causing leaks or were going to be a problem in the near future. Excellent workmanship and always kept me informed of when they were going to be onsite. Probably not the cheapest roofers in town but a company you can totally trust. Highly recommended.

  Reply from the business

  Dear Nick, Thank you so much for taking the time to write us a 5-Star review! It was our sincere collective pleasure to be of assistance with your recent roofing repair needs, and we truly appreciate your kind feedback words. We continually strive to remain competitive with our pricing, and are proud to continue supporting the greater Victoria community as one of the longest serving, well established, and trustworthy local roofing contractors. Please recommend us to others when appropriate moving forward, and on behalf of our entire dedicated family of hard working staff, I wish you and yours the very best. Sincerely, Kevin S. Office Manager

• 5 out of 5Katrina Abell3 months ago

  The crew who came to do our home were friendly, professional and quick! They did a beautiful job. Thank you!

  Reply from the business

  Dear Katrina, Thank you so much for sending us a 5-Star review regarding your recent experience with our team for your roof replacement project. We truly appreciate your kind words, and it was our sincere collective pleasure to assist you. Please recommend us to others when appropriate, and on behalf of our entire team, I wish you and yours the very best moving forward. Sincerely, Kevin S. Office Manager

• 5 out of 5G Wang (Tiger 62)4 months ago

  I recently had my roof replaced by Proline Roofing and wanted to share a great experience with their crew. The team of four roofers (Glen, Tim, Alex and Roman) worked incredibly hard from …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello, On behalf of our entire dedicated family of staff I thank you sincerely for taking the time to write this 5-Star review regarding your recent experience with one of our sloped roof division crews. It was their sincere pleasure to be of service, and your feedback has been shared with them and is truly appreciated. We continually strive for excellence concerning quality and service, and your words motivate us all to continue working hard as we serve our existing and growing customer base. Thank you so much for the business opportunity, and please recommend us to others moving forward when appropriate. Take care, and I wish you and yours the very best. Sincerely, Kevin S. Office Manager

• 5 out of 5Graham Cochrane6 months ago

  Proline Roofing just finished up the roof deck, built in torch down gutters, skylights, valley and step flashing after a monumental cedar shake removal. My crew were exceptionally talented, polite and ensured the property was never left a mess each night. My house was a big task and all I can say is that you get what you paid for and that is what everyone wants. 10 out of 10 all around for the amazing crew. Thanks Proline!!!

  Reply from the business

  Dear Graham, On behalf of our crew foreman and all of the staff that you had direct contact with, I thank you sincerely for taking the time to submit this raving 5-star review regarding your experience with the Proline Roofing family to take care of your challenging roof. Rest assured that it was our sincere collective pleasure, and I am thrilled that you are happy with the service and end product. Please recommend us to others when appropriate, and thank you once again for the business opportunity. All the best to you and yours moving forward, and take care. Best regards, Kevin S. Office Manager

• 5 out of 5Alex Robinson9 months ago

  Architect/client here, Chris was my installer. He was able to troubleshoot installing a non-typical roof gutter that I supplied, a half round gutter and did an excellent job of installing it. Thank you Chris & Co.

  Reply from the business

  Dear Alex, Thank you so much for taking the time to write us a 5-star review regarding your recent service experience with a unique gutter installation scenario. We are so grateful for Chris' experience (he is a carpenter by original trade) and willingness to lend support for a job that fell outside of his usual skillset, and are very glad that you are pleased with the result. It was our sincere collective pleasure to lend assistance, and would be happy to support you and your circle of community/contacts again in the future. Thanks in advance for continuing to keep us in mind, and we wish you and yours the very best. Sincerely, Kevin S. Office Manager

• 5 out of 5Sonya Gillani9 months ago

  Prompt, friendly, reliable service and quality skilled work. Thank you so much for being such a dependable, responsible and trustworthy service.

  Reply from the business

  Dear Sonya, We truly appreciate you taking the time to write us this raving 5-star review regarding your recent experience with our sloped roof repair/maintenance division. I am so thankful for your business, and feel humbled to have played a part of our collective Proline family of staff in assisting you with this job. Your friendly and encouraging words will motivate us to keep going strong and well beyond our current 25th anniversary year. Please consider us again for any future needs in your community circle, and all the best to you and yours going forward. Sincerely, Kevin S. Office Manager

• 5 out of 5Susan Christoffersen11 months ago

  I can't say enough about this company. They have just reroofed my house and garage. It was a pleasure to deal with them, from first contact until the roofing was complete. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Susan, Thank you so much for taking the time to write us a 5-star review regarding your recent experience with our team to replace the roofs on both your main house and garage. It was our sincere collective pleasure, and your kind/positive feedback reiterates everything that our hard working staff in the field are doing right - especially when it comes to attention to details. We truly appreciated your business and thank you in advance for recommending us to others when appropriate, and for your willingness to represent us as a reference. On behalf of our entire dedicated family of staff, I wish you and yours the very best going forward. Sincerely, Kevin S. Office Manager

• 4 out of 5Harleena GulatiEdited 11 months ago

  Good service until job was done. Poor follow up regarding finishing concerns (advised that they don't paint the step flash so it looks sloppy at the front of the house and a few other things, some shingles not sitting right) . big job > …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Harleena, Thank you for your recent review. We appreciate all of the valuable feedback we get from our wonderful customers, and truly appreciate the business opportunity. I am glad that our team worked together to resolve your concerns as best as possible - we continually take customer service, quality, and safety very seriously, and are proud to be in our 25th anniversary year. On behalf of our entire dedicated family of staff, I wish you and yours the very best going forward. Best regards, Kevin S. Office Manager

Please note that the office is unexpectedly short-staffed due to illness today, April 27th. The office manager will be on-site for the bulk of the day processing payroll, and will do his best to lend assistance to any in- person visits, but no one will be answering phone calls. Thank you very much for your understanding and have a great start to the new week.Apr 27, 2026

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