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Roof Warden

Roofing contractor

Pro Family Roofing & Exteriors

16909 Parthenia St #458, North Hills, CA 91343

Listed under Northridge, CA

Google average
4.9
Ratings counted
77
One and two star
0 of 77(0%)
California median
0.8%

The first three are Google’s own figures for Pro Family Roofing & Exteriors, read on 24 September 2026; the share is of every rating Google has counted, not of the review texts on this page. The median is ours — the middle figure among the California roofers we list with enough ratings to compare.

Rating breakdown

4.9
77 ratings
Google’s profile shows 78
How the 77 ratings break down, from five stars to one
5
6787%
4
1013%
3
00%
2
00%
1
00%
0%of these 77 ratings are one or two stars (0)

Lower than most — the typical roofer in California sits at 0.8%. A higher share is a reason to read the critical reviews below, not a verdict.

The critical reviews

The one and two-star reviews, first. These are what a star average hides, and they are the reason this page exists.

We hold no one or two-star review text for Pro Family Roofing & Exteriors. That is not the same as there being none — it means our capture did not reach any. The rating breakdown above is Google’s own count and is the number to go on.

What reviewers keep mentioning

Topics Google extracted from this business’s reviews, with how many mention each. These are words that appeared in reviews, which is not the same as a service the business sells.

  • insurance15
  • home13
  • crew12
  • weather8
  • skilled7
  • gutter repairs6
  • plan6
  • color6
  • landscaping5

Other reviews we hold

14 more of the 75 reviews we hold text for, most recent first. We do not hold every review Google has.

  • 5 out of 5M Stafford4 hours ago

    I’m very pleased with the roofing work I had done. I had a full roof replacement along with interior repairs where a roof leak had caused damage inside a closet. The new roof looks excellent, and the roofing crew finished much faster than I expected. The drywall repair Bernard did in the closet came out perfect and blended in really well. Jamie stayed in touch with my insurance company and the HOA throughout the job, which made the whole process simple and stress free. Anytime I had questions, Collin followed up right away and kept me updated. Overall, it was a smooth and professional experience, and I would absolutely recommend this roofing company to anyone needing roof replacement or leak repair.

  • 5 out of 5Mariah Welch5 days ago

    They did an excellent job on my roof replacement. Jamie stayed true to the quote, kept the pricing fair, and clearly walked me through my roofing options. All of my questions were answered during the whole project and even after the work was finished, which gave me a lot of confidence as a new homeowner. The crew was friendly, professional, and worked fast. They completed the roofing job and cleanup in just one day, which really impressed me. They also took extra time to check a few areas around the gutters and roofline, which felt like they truly cared about the quality of the work. The yard and driveway were left very clean, and I have not found any nails or debris afterward. Overall, they made the entire roofing process easy and stress-free and really set a high standard for contractor service.

  • 4 out of 5Jada La week ago

    I can’t say enough good things about Pro Family Roofing & Exteriors. We had a hole in our roof that was letting rainwater leak into our dining room and leaving a stain on the ceiling after storms. The crew responded fast, found the problem right away, and repaired the damaged roofing area at a fair price. They explained the work in simple terms, kept the job site clean, and made the whole process easy from start to finish. Since the repair, our roof has held up great through heavy rain, and we have not had any more leaks or issues. I highly recommend them for professional service, quick turnaround, honest pricing, and dependable roofing workmanship.

  • 5 out of 5Tony Huerta2 weeks ago

    jamie and his crew of two did a really great job on several roofing and exterior repair items around my home. i had a mix of problems, including a few damaged siding panels, two roof cables that had come loose, cracked post channels on the shed, and a broken exterior window trim piece. there were also a lot of small trouble spots, like a loose satellite pulling on the side panels and a long corner channel that needed to be reset because it was starting to bow outward. they also repaired and repainted a section of wood along the roof edge where the paint had chipped badly from sun and weather exposure. a damaged aluminum fascia piece had come loose near the roofline, and they replaced it with a new aluminum section that fit well and looked clean. collin and erik worked hard through the day and stayed focused on getting everything handled the right way. when matching materials was not easy because the color was uncommon, jamie found a smart solution and carefully used spare pieces i already had to finish the repair properly. that extra effort really stood out. while they already had the ladders set up, they even helped with one small extra item, which showed they were willing to be helpful and flexible. what i appreciated most was jamie's attitude. he was easy to talk to, respectful, and clearly wanted the repairs done right. good roofing and exterior contractors can be hard to find, so it was a relief to work with someone dependable. the pricing felt fair, the workmanship looked solid, and the repaired roofline, fascia, trim, and panels all look much better now. i would gladly recommend jamie and his team and would hire them again for future roofing or exterior work.

  • 5 out of 5Y Kane2 weeks ago

    After comparing several roofing contractors and doing a lot of homework, I picked Pro Family Roofing & Exteriors for a full roof and gutter replacement. Bernard was very professional, easy to work with, and made smart helpful choices that kept the project on budget and moving right on time. I was really impressed with the crew’s skill and attention to detail. Most of all, Bernard stayed involved throughout the job, checking the work closely and making sure everything was done with quality care. During the two-day roofing project, a few neighbors even stopped by to ask about the work because the new roof looked so good. I would highly recommend them for any roofing or exterior work, and I plan to reach out again for siding updates.

  • 5 out of 5E L Schroeder2 weeks ago

    After storm damage, i needed a new roof and some related exterior work. I looked into the company after reviewing their roofing information packet and seeing strong customer feedback. their customer service was excellent, and they stayed responsive through all my questions about shingles, gutters, and the insurance process. They even helped connect me with a new solar provider when my previous installer was no longer available. jamie did a great job working back and forth with my insurance company, which took a lot of effort and follow-up. The crew delivered quality workmanship, the roof looks solid, and the cleanup was handled well. There was a small issue with a gutter during the project, but bernard got it corrected quickly. very satisfied with the overall roofing service and would recommend them in Hills.

  • 5 out of 5C Fritza month ago

    I’m very happy with the new metal roof installed on our home by Pro Family Roofing & Exteriors. The whole team was polite, professional, and easy to work with from start to finish. They clearly cared about doing quality roofing work, and …

    Google cut this review short. The full text is on their Google profile.

  • 5 out of 5L Christiana month ago

    My roof was in really bad shape, so I contacted a few roofers and got several estimates. From the start, Collin was quick to respond, easy to talk to, and very good at keeping me informed and comfortable through the whole roofing process. …

    Google cut this review short. The full text is on their Google profile.

  • 5 out of 5Sawyer Wa month ago

    Pro Family Roofing & Exteriors inspected my roof and clearly explained the damage they found in a few areas. They also worked directly with the claims adjuster from my homeowner's insurance during the inspection, which made the whole roof …

    Google cut this review short. The full text is on their Google profile.

  • 5 out of 5A Terrya month ago

    I was very frustrated at first about a roof leak around a vent, but I appreciate that Pro Family Roofing & Exteriors followed up and sent Bernard back out to inspect the problem again. The leak had shown up near my kitchen ceiling during rain, and I was worried about the ceiling damage and whether the flashing and vent area had been fully sealed. After the additional visit, they kept working through the issue and honored the roof repair warranty. Once the vent area and surrounding roofing components were properly checked and corrected, the leak stopped. I have used my AC since then with no ceiling issues, and during rain there has been no more water coming in. In the end, I am thankful they stayed with the job, addressed the roof leak correctly, and got everything resolved.

  • 5 out of 5Timothy Oconnella month ago

    bernard did an excellent job removing and replacing my home roof and repairing two skylights. he worked with a skilled roofing crew that arrived early, stayed organized, and completed the full roofing project the same day. the team handled the tear-off and installation smoothly, paid close attention to flashing and cleanup, and made sure the property was left in great shape. before leaving, they thoroughly cleaned the area around my house and used strong magnets to pick up every last nail. i really appreciated the clear communication, fair pricing, and solid workmanship throughout the entire process. the roofing work looks strong and well finished, and the skylights were sealed properly and are working great. based on the quality, affordability, and professional service, i would gladly recommend them for roof replacement, roof repair, skylight work, and other home exterior projects in Hills.

  • 5 out of 5Jonathon Whiteheada month ago

    They replaced my roof and added solar panels after storm damage, and the whole roofing and solar process went very smoothly. Jamie and Erik were friendly, honest, and professional, and they were easy to work with from start to finish. The crew completed high-quality work on schedule and stayed available to answer my questions along the way. The new roof and solar system look great, and I’m very happy with the upgrade. I also appreciated being able to upgrade to impact-resistant shingles for only a small added cost. The solar panels were a great addition, and Erik took time to help me understand the app, which shows helpful details like solar production, system performance, and panel status. What stood out most was their support before, during, and after installation. They made it clear that if I ever need help with the roof or solar system, they are available. After another strong storm came through, Jamie checked the roof and confirmed it still looked excellent. I highly recommend this company for roofing and solar work.

  • 5 out of 5Bruce Ellisa month ago

    From the night our roof was hit by bad weather, the team responded fast and got to work right away. Strong winds had torn shingles off three fairly large sections of our roof, and we were worried about possible leaks. We called late that evening, and bernard, erik, and jamie arrived that same night to check the damage. They got up on the roof quickly and put down a protective cover over the exposed areas to help keep water out until the full roofing repair could be done. They also gave helpful advice about handling the insurance claim and pointed us in the right direction in case we needed extra support. After the claim was approved, bernard and erik took time to walk us through roofing material options and helped us choose shingles that looked great with our home and offered solid long-term performance for the warm weather in CA. Their knowledge of roof replacement, shingle quality, and overall roof protection made the whole process much easier. The installation crew also did an excellent job. They kept the job site clean, stayed organized during the tear-off and reroofing work, and showed real care for our property from start to finish. we really appreciated how professional, responsive, and respectful everyone was. in the end, it is the people who make the biggest difference, and this roofing team has the right people helping homeowners when they need it most.

  • 5 out of 5javier schmitt2 months ago

    Our roof was in really bad shape, and we had put off replacing the shingles for too long. We collected several estimates for both metal roofing and architectural shingles from different roofing contractors, and we decided to go with architectural shingles for a few important reasons. The pricing was fair, not the highest and not the lowest, which gave us confidence in the value. Erik was the most responsive from the start and never made us feel pressured. He answered all of our questions clearly and honestly, and he was very understanding about the condition of our roof. Unlike some other roofing companies we spoke with, he made us feel comfortable and respected throughout the whole process. It really felt like he cared about making sure we were happy with the roofing work and the final result. The warranty coverage also stood out. Between the workmanship warranty and the manufacturer protection, we felt our new roof system would be well covered. The proposal was also very clear about what could affect the final price if hidden roofing issues were found during tear-off. When the crew found an extra layer of old shingles, we already had a good idea of what that would mean for the cost, so there were no surprises. The finished roof looks beautiful and has completely changed the look of our home. The roofing crew was professional, careful, and detail-oriented the whole time. They handled the shingle installation with care, paid attention to the flashing and cleanup, and left the property neat when the job was done. You can tell they take pride in their roofing work. We were so pleased with the results that we quickly scheduled more work to re-shingle our shed and repair part of the chimney. That project also turned out great. I would absolutely recommend this roofing team to anyone needing roof replacement, shingle work, or related exterior repairs.

What Pro Family Roofing & Exteriors says about itself

Taken from the business’s own website. We have not checked any of it. These are quotes, not credentials — a roofer writing “licensed and insured” on their homepage is not evidence that they are.

  • Licensed

    “…Bonded · Insured · Licensed Pro Family Roofing & Exteriors…”

  • Insured

    “…Roof Repair Services Bonded · Insured · Licensed Pro Family Roofing…”

  • Bonded

    “…in North Hills Roof Repair Services Bonded · Insured · Licensed…”

Other roofers in Northridge

Ranked by how many ratings Google has counted.

Other roofers we list in Northridge
Roofing contractor
Roofing Innovationsroof repair, photographs, weather4.9118 ratings0% one and two star(818) 459-1911
J&M Roofingproject, shingles, weather4.8106 ratings0% one and two star(747) 298-6300
Patton Family Roofsinspection, leak, home4.887 ratings0% one and two star(747) 318-3700
Mission Hills Roofingproject, crew, home4.881 ratings0% one and two star(818) 405-0292
Dreamland Roofing Solutionsproject, gutters, home4.853 ratings0% one and two star(747) 285-7500
1st Choice Energy Builders Inc.workmanship, responsiveness, cleanliness4.931 ratings3.2% one and two star(310) 595-4337

All roofers in Northridge →

Where this page comes from

Every figure above is Google’s, captured on 24 September 2026. The star average and the 77 ratings behind it are counted by Google across all of its reviews. The review text on this page is a sample — we hold 77, of which 75 have any text — and it is not everything Google shows.

Roof Warden does not verify licenses, bonds, insurance or workers’ compensation cover, and nothing on this page should be read as though we had. Confirm those directly with the contractor and with your state or provincial licensing body before you hire anyone.