PriorityOne Roofing & Construction

The only one or two-star review we hold for PriorityOne Roofing & Construction.

• 1 out of 5Mark ArnoldEdited a week ago

  Scope of work underlayment and relay tiles. Met Mike and Edith thought I had did my homework. Told them they got the job as another roofer told me tiles discontinued he wanted to do same screw up they did. They said no problem. Work started 7-1-26 ended ,7-3-26. Paid them second and final installment asked Mike if he walked the roof and all is ok great oh yes he said.. 2 hours later I walk to mailboxes one block away look down behind the row of homes mine had a area at top of different colored tiles I came unglued not only did they lie to me they deceived me as no mention of this as it would never pass HOA Inspection and it didn't and they had HOA architecture form that said must be same colored tiles. Why would any company do this they wanted my cash and run. They said they would look into tile boneyards no result then maybe buy cement tiles and paint them unacceptable. Only fix was to get a quote of 9800.00 to retile roof all awhile waiting on HOA approval. Never got a signed contract and on 7-10 after no communication I got rid of them. Now I had to find a company that would get permits that were never pulled and redo roof. New underlayment and tiles. Cost me another 17000 now I have a 27000 dollar roof. 10500 wasted on priorityone roofing not following simple instructions. If we could not retile with same color they would have got the whole job as it had to be done but no they wanted to scam me. Use at your own risk. Still waiting on my new roof to be installed.....UPDATE 8-11-2026 WE NOW HAVE A LEAK IN MASTER BDR 1 month after roof put on. I spent a extra 1000.00 for underlament. Sent 3 emails for warranty work they do not respond as their warranty is non existent. They knew when they started the tiles were discontinued and in the week getting the materials they could have told us we can't complete, they would have got whole job then. They told nobody about wrong colored tiles they lie lie lie. Any body is welcome to come talk to me or my neighbors to confirm

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Mark, We’re sorry you’re unhappy with the final appearance of the repair. The original roof tile has been discontinued, which made finding an exact color match impossible. We made a good-faith effort to locate the closest available tile, and we also discussed the option of retiling due to a match not being available. A full retile would require additional materials, labor, and HOA approval, which is why it was presented as a separate option rather than included in the original underlayment and relay scope. We understand that the color difference is frustrating and regret that the limitations created by the discontinued tile. We do not agree that we intended to “take your cash and run.” We attempted to identify possible matching tiles and offered a path toward replacing additional tile if an acceptable match was not available.

• communication3
• timeliness2
• inspection2
• tiles2
• quality underlayment2
• owner presence2

10 more of the 11 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5lourdes ochoa2 days ago

  I commend the exceptional service. The entire team demonstrated a remarkable blend of professionalism & despite challenging arduous weather conditions they persevered tirelessly maintaining their focus & commitment to complete the job efficiently and to the highest standard. The senior project manager Richard Walstad, is outstanding, accesibility & responsiveness to any inquiry & concerns were exemplary, providing me reassurance & clarity whenever needed. Thank u PriorityOne.

  Reply from the business

  Thank you, Lourdes! We really appreciate the kind words. Richard and the whole team will be happy to hear this. It was a pleasure working with you, and we’re grateful you trusted PriorityOne with your home.

• 5 out of 5Lisa Guillen2 weeks ago

  Mike and his team were great to work with, they communicated well and made sure everything was perfect! Great work and a great price on our new build, highly recommend if you need any roofing work done!

  Reply from the business

  Thank you, Lisa! We really appreciate the kind words. Mike and the team enjoyed working with you, and we’re glad you were happy with the communication, quality of work, and pricing. Thanks again for trusting us with your new build and for recommending us!

• 5 out of 5Jenny Bacon3 weeks ago

  Great customer service and the job looks fantastic. I would highly recommended.

  Reply from the business

  Thanks so much, Jenny! We’re happy to hear you had a great experience with the team and that you’re pleased with the roof. We really appreciate you taking the time to leave us a review and recommend PriorityOne!

• 5 out of 5Kobe Kiko3 months ago

  I had priority one roofing do my roof 2 months ago and it was the best decision I made! They are extremely professionals and have a great owner!! He is at the job site and makes sures the job is done right is rare to see that now and days! Huge shoutout to Mike he is a great owner

  Reply from the business

  Thanks, Kobe! It was our pleasure to help, and we're so glad you're enjoying the new roof. Don't hesitate to reach out anytime if you need anything!

• 5 out of 5Dorothy4 months ago

  I had the greatest experience working with PriorityOne. The owners continue to go over and above every step of the way. My roof is amazing, the crew working at my house were so courteous to my privacy. I am fighting breast cancer and this …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dorothy, thank you so much for the kind words! It was a pleasure working with you, and we're thrilled you love the new roof. Don't hesitate to reach out if you ever need anything.

• 4 out of 5Robert L. Best rank5 months ago

  Didn’t get the exactly what i want .thank you anyway

  Reply from the business

  We cannot find any record of you as a customer. Please contact our office so we can resolve this. If this review was left in error, we would appreciate it being removed.

• 5 out of 5Norman Vitellaro5 months ago

  It was my fist estimate of 5 and it was the best price, they use quality underlayment ( that is what I had done, same tiles )It took about 2 1/2 days to complete , new drip shield and bird block, they kept me informed and Edith was a good communicator , as they did a special request for me where my tree makes a mess on the roof , overall very happy

  Reply from the business

  Thank you, Norman! We’re glad we were able to provide the best value and that you were happy with the quality materials and installation. Edith will appreciate the kind words. It was a pleasure working with you and we’re grateful you trusted us with your roof.

• 5 out of 5Erin Dutra6 months ago

  They were very professional. Our roof is beautiful and clean up was like they were never there. Done in two days! I will recommend them ten times over! Thank you Edith and Mike!!

  Reply from the business

  Thank you so much, Erin! We're glad to hear you’re happy with how the roof turned out and that the entire process went smoothly. Mike, Edith, and the crew work hard to complete projects efficiently while keeping the job site clean, so your feedback means a lot. We truly appreciate the recommendation and thank you for trusting us with your home!

• 5 out of 5Lucie6 months ago

  Mike and Edith are amazing! the whole process went smoothly and efficiently. our roof was done in less than two days. definitely recommend!

  Reply from the business

  Thank you, Lucie! We really appreciate the kind words. We are happy to hear that the process went smoothly and that you were pleased with how quickly the roof was completed. It was a pleasure working with you, and thank you for trusting us with your home!

• 5 out of 5Kevin Ayala6 months ago

  Great communication showed up on time for a new roof inspection would recommend to anyone

  Reply from the business

  Thank you, Kevin! We’re glad to hear the inspection went smoothly and that our team provided clear communication and showed up on time. We appreciate you recommending us and look forward to helping you with anything you need in the future.

We're PriorityOne Roofing & Construction — local crews serving the Prescott Quad Cities and greater Phoenix Metro. Honest work. Clear communication. No surprises. · Local crews, not a national chain · Licensed, bonded & insured (ROC #362145) · Built for Arizona weather Free estimates, no pressure. Click Book to get on the calendar. 🏡Mar 15, 2026Book

• Licensed

  “…Licensed, Bonded, Insured Professional…”

• Warranty offered

  “…Warranty Guidance Understand what’s covered…”

• States years in business

  “…With over 20 years of combined experience, our certified…”

• Free estimates

  “…Phoenix Area / Maricopa County Get Free Estimate Get Estimate Toggle main menu…”

Their site also states: insured, bonded.