Paul Davis Lethbridge

All 6 of the one and two-star reviews we hold for Paul Davis Lethbridge, most recent first.

• 1 out of 5Kyle HeitmanEdited 2 months ago

  This is my rental property that had a fire happen. I had my insurance company recommend Paul Davis as a trusted contractor. I had nothing but problems. First the fire department disconnected the power and gas due to the damage that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your feedback. We take customer concerns seriously and would love the opportunity to discuss this with you directly and find out more information. Please reach out to us at 403-320-5744 so we can address the issues you’ve raised and work to find a resolution. We strive to provide quality service and want to ensure your satisfaction with our work. Thank you for bringing this to our attention. Bruce Galts, Owner, Paul Davis of Lethbridge

• 1 out of 5Kyla Savidan7 months ago

  Perfect. I will be sure to make sure a review is reflective of being deceived into thinking I needed ur services first. Then told. It was a horse before the cart situation and that I needed testjng done. I assumed you did testing. I'm under a severe amount of stress and pressure. So. Either way I paid 262.5 for a service that required information before it was even possible. So tell Bruce to train his people right. His service sucks thanks! Useless!

  Reply from the business

  We value feedback, good and bad, from our customers as it helps us to improve. While we drive to meet our customers expectations, in this case, we fell short. Good communication and understanding of the services we provide is important for the satisfaction of our customers. If you would like to chat, please contact our office.

• 2 out of 5Megan Kameyamaa year ago

  We had water damage from my dishwasher back in December which went through insurance. The initial consult with Crystal was fabulous and the crew that came in to set up the fans and what not were great. But that’s where things have stopped. I was pressured into signing off on my insurance form (“just sign here and we will have everything completed by Monday”….my bad) by Jason and since then have really had an opportunity to go over the workmanship which just isn’t there. Galko (now Paul Davis) built my home in 2014 and I expected the quality of the rebuild to be the same as it was when I bought the house but no. They have tried to fix major gaps in my casings with plaster when they should really have just been removed and re cut. The trim work is done terribly and despite them coming back a few times to “fix” it, it’s still not comparable to the other trim in my house they did not have to remove. I get it from a business point of view that I screwed up by unknowingly signing off of the insurance order (I got told I have a years warranty on their work so I assumed that it meant they would continue to make things right) and now they don’t want to eat the costs out of their own pockets to fix their subpar work. I have been open and transparent with my lack of happiness in the job they have done and have felt like I was required to basically babysit all the projects despite me having no background in home renovations. And now since my last email in June where I was told it would be escalated to the supervisor I have heard nothing. Save yourself the headache and book with a company that actually cares about their work.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We value feedback, good and bad, from all our customers and while we strive for an excellent experience on all our jobs, in this case, we have fallen short of our expectations. We will work on improving based on your comments. If you would like to chat, please contact our office.

• 1 out of 5Brayden & Justine Chasea year ago

  Do not use them! Nothing but problems. We hired Paul Davis to deal with mold and water damage on the ceiling and in our attic. Their employee failed to remove all the mold/affected area as discussed and forgot to insulate our attic as promised in our quote/job description. After a week of work they sent him to come back to fix the job plus a couple sloppy painted/mudded areas he had done. After week 2 of him "fixing" his mistakes the job was done sloppy again and we had to call them back two more times over failure to fix the sloppy finishes and our fire alarm not fitting properly in the new drywalled area. The management didn't care to do anything to compensate the inconvenience and poor workmanship of a 4-5 day job turning into 3 weeks; and us babysitting and having to go in our attic to check their work and having to call them back multiple times to finish the job correctly. Management told us beyond fixing the problems they had no wiggle room to accommodate our unhappiness with the job because they quoted our job too low. Very disappointed with their work and their excuses. Completly unacceptable that we had to check our attic to ensure they removed the mold we hired them to remove and completely unacceptable that we had to babysit their work over the 3 weeks. After reading all the good reviews I was very excited to use them as it was a very cut and dry fix, but I wouldn't recommend them after this headache of a repair. Especially with 4 young kids to keep out of their way and not be able to use a section of our home for 3 weeks. Very unhappy with our experience and work done!

  Reply from the business

  Thank you for your comments. We value all feedback, good and bad, from our customers as it helps us learn and grow. While we strive to meet every client's expectations, we recognize that in this case, we fell short. We sincerely apologize for the issues you experienced during your project. We understand your frustration with the time it took to complete this work as well as the delays and follow-up visits, but we are glad that this work is now complete and to standard. This isn't our usual experience we aim to provide, and we regret the inconvenience caused.

• 1 out of 5Leah Johnson2 years ago

  Yikes, this was really disappointing service. Two months later still no estimate for job to be done. Phoned for an inspection, inspection was completed and was told we would have an estimate given shortly waited three weeks, heard nothing so phoned project manager, project manager came back to make more measurements told me he would have an estimate to me soon, waited three more weeks heard nothing, got husband to then call project manager inquiring about the estimate/ paperwork for the job, project manager then told us he would have the estimate to us on Monday ( now the end of Tuesday) and nothing. Going with someone else!

  Reply from the business

  We always welcome feedback, both good and bad, and strive to do the best we can for all our customers. In this case we came up short and are truly sorry for an experience that is less than our standard.

• 1 out of 5Jackson Lewis3 years ago

  Poor work that needed to be redone, Lying employees who also caused work to need be redone. And even after re-do’s the work is still left poorly done and looking bad….. on top of this they try to get out of their contract to fix homes without even completing all of the work….. they play musical managers on your job and contract just to leave you frustrated and hope you will give up on getting them to complete work…… more than a year and not all of the work is done and they are trying to run out on it incomplete again. DO NOT TRUST this company!!!!!!! Beyond this Items are missing from my garage including a $600 tow hitch….. I will also mention many of the positive reviews on google are from the owners and employees.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We always welcome feedback, both good and bad, and strive to do the best we can for all our customers. However, we can find no record of a job with us under your name. Could you please message us directly and give us more information? Thanks!

• knowledgeable staff17
• friendly team14
• workmanship10
• timeliness9
• water damage restoration6
• thorough team4
• ceiling repair3
• insurance claim guidance3
• polite crew3
• asbestos abatement2

14 more of the 49 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5M Dunphy3 weeks ago

  Thank you for your prompt and professional service on my water damage restoration project. A special thank you to Mark, the Project Manager, for keeping me informed every step of the way and ensuring the entire process ran smoothly. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share your experience with us! Dealing with water damage is never fun, but Mark and the rest of the team were more than happy to jump in, mitigate the situation, and keep things moving without any extra hassle for you. Keeping communication clear and making sure our neighbors feel supported from start to finish is always our top priority. We are so glad we could step in and get your property safe and sound again! If you ever need help with anything else in the future, don't hesitate to give us a shout. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Louise Macpherson2 months ago

  While I haven’t personally needed to use this company’s restoration services, I know firsthand how dedicated and hardworking their team is. They take pride in helping people through difficult situations involving water, fire, and mold …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Louise, thank you for taking the time to share your 5-star review and recommendation. It means a great deal to us to be recognized for the professionalism, dedication, and care our team brings to every project. We understand that water, fire, and mold damage can be overwhelming for homeowners and businesses, and our mission is to make the restoration process as smooth and stress-free as possible. Your confidence in our company and your recommendation are truly appreciated. Thank you again for choosing Paul Davis. We're here to help whenever you need us. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Cooper Oriold-Climenhaga2 months ago

  My grandmothers house outside of Lethbridge had a leak from the ceiling which is tremendously bad we had called Paul davis after hours and they came right away and got it handled, they were very hard working and efficient with they’re work I would definitely recommend them!

  Reply from the business

  Cooper, thank you for your kind review and recommendation. We know how stressful it can be to discover a ceiling leak, especially after hours, so we're glad our team responded quickly and helped get the situation under control. We strive to provide prompt service, hard work, and efficient restoration, and we're pleased to hear your experience reflected that commitment. Thank you for trusting Paul Davis Restoration to assist your grandmother during a difficult time. We truly appreciate your support! Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Jacki Fuhrmann2 months ago

  This company goes beyond to keep their clients happy and satisfied with the end job.

  Reply from the business

  Your wonderful review made our day, Jacki! Thank you for trusting our team with your home. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Sheena Macpherson2 months ago

  Had a small flood in our laundry room, Nathan had it all cleaned up before the end of the day, will definitely use Paul Davis again. Awesome staff and company.

  Reply from the business

  We know flooding is stressful, Sheena, so we're glad our prompt response eased your worries. Thank you for your five-star review and for sharing your experience! Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Corinna Townes3 months ago

  I never had to deal with an insurance claim before; Dan and his team at Paul Davis guided me through this terrible ordeal above and beyond. Nothing but good things to say about this team. The customer service and care was top notch. Other businesses could learn from this great team work.

  Reply from the business

  We were happy to assist with the insurance details, Corrina! Thanks for sharing your experience and for trusting our team when it mattered most. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Kelly Grant4 months ago

  The team that came and did my work were great. They were friendly and professional. Lawrence was especially nice and did a great job on the finishing. You would not know there had been a backup. Thankyou.

  Reply from the business

  Kelly, thank you for sharing your experience! It's great to hear that the team provided such friendly service to help you recover from the backup that happened. I'll be sure to let Lawrence know his efforts were especially helpful, and please let us know should you need anything in the future. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Andria Bidulka5 months ago

  Paul Davis restoration has help my parents with a mess they had due to a sewer back up. We live out in a small town name carmagay Alberta. Mark was very helpful with the process with cleaning of sewer back up and insurance company. Always kept us informed, his crew was very polite and efficient.

  Reply from the business

  Andria, a sewer backup is such a tough thing to deal with. We’re glad Mark was able to guide your parents through the cleanup and help with the insurance side. Thank you for recognizing his communication and the crew’s professionalism. We appreciate your family’s trust and thank you for taking the time to share this. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Denver Rebello7 months ago

  Quick and efficient. He is a pro

  Reply from the business

  We appreciate the five stars, Denver! It's wonderful to hear that our team exceeded your expectations, and we're here to help anytime. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Tammy R.7 months ago

  My day was going terribly, and my stress levels were through the roof. Talking with Mark was calming. He is patient and a good listener. He's good at explaining things too. My restoration need is not typically what Paul Davis does, but there was no hesitation to try to find a way, and he efficiently coordinated a solution to my stressful problem. Relief!! Thank you for your kindness, 'think YES first' attitude,and great customer service, Mark!

  Reply from the business

  Having someone take the time to listen and help bring some calm to a really stressful day can make all the difference, Tammy. We appreciate you sharing how Mark showed up for you, even when the situation wasn’t typical, and for trusting him to help find a solution. Thank you for taking a moment to write this. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Steve M8 months ago

  I don’t often write reviews, but I feel compelled to share my experience with Paul Davis. Over Thanksgiving weekend, my three story building flooded, affecting two commercial floors and one residential floor. I was overwhelmed and unsure how to manage the situation. Within just a few hours of contacting Paul Davis, a crew arrived, despite the property being more than an hour and a half away. From the outset, Mark took charge of the process. Although new to the role, he went above and beyond to ensure everything was thoroughly documented. The following days involved multiple visits, mitigation, and cleanup. Being outside a major city, I anticipated challenges in finding contractors for repairs. However, Mark and Mike coordinated a team that handled nearly every aspect of the restoration. With the additional support of Lawrence and his crew, the building was fully repaired and ready to reopen within a month. The professionalism, dedication, and efficiency of the Paul Davis team exceeded my expectations. Having dealt with insurance companies in the past, I know how difficult these situations can be, but this experience was remarkably smooth and successful. Not all heroes wear capes, but the Paul Davis team certainly should. From start to finish, my project was managed with care, timeliness, and expertise. I am truly grateful for their efforts and would recommend them without hesitation. Thank you to everyone who helped me through such a stressful time. I could not be happier with the outcome.

  Reply from the business

  Your heartfelt review means a lot to us, Steve! It was our pleasure to ease your mind during a stressful situation with our quick response. It's wonderful to hear that our team managed the essential details, coordinated effectively, and had your building fully restored faster than expected. We look forward to sharing your praise with everyone involved. We're grateful for your kind recommendation, and we're just a call away whenever you need us. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Raiven Jarvie9 months ago

  I am very happy we chose to book Paul Davis Restoration. I had a small leak in my ceiling. Mark and Brian were booked in quickly, located the problem, and gave me advice for the best HVAC company to fix the issue, as well as how to cover the small water stain on the ceiling easily myself, thus saving me money. I absolutely recommend them.

  Reply from the business

  Raiven, we thank you for your five-star review! It was our pleasure to help you, and we're happy our advice helped you save money. We know your praise will mean a lot to Mark and Brian. Thanks for your kind recommendation and for sharing your experience. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Jane Porter10 months ago

  I just had to take a moment and thank the amazing people at Paul Davis. They worked quickly and efficiently and were caring and polite with every aspect of the experience. They made things right and I so appreciate all they did for me. I need to give special kudos to D'arcy Poirier and Dylan Wilkins. They are just outstanding. It wasn't an easy process but they went above and beyond in all they did. Thank you.

  Reply from the business

  D’arcy and Dylan will truly appreciate hearing this, Jane. It means a great deal to know their care, persistence, and professionalism helped carry you through a tough situation. We’re grateful you took the time to share your experience and even more grateful we could be there when it mattered. Thank you so much. Bruce Galts, Owner, Paul Davis of Lethbridge

• 5 out of 5Merlin Bartel10 months ago

  very timely response to the project and good communication right through

  Reply from the business

  Merlin, thank you for your feedback! We're very glad to hear that our team ensured great communication every step of the way as they worked on your project. We're here if you need anything. Bruce Galts, Owner, Paul Davis of Lethbridge

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