Novak Home Improvements Co.

All 7 of the one and two-star reviews we hold for Novak Home Improvements Co., most recent first.

• 1 out of 5Joseph Colon4 years ago

  This company has been an absolute nightmare to work with. I contracted them over a year ago to remove and install a new roof and gutters. They sold me hopes and dreams regarding their warranties and workmanship but as soon as they were paid in full (before all the work was completed correctly) they simply will not return to complete the job. I even had to have someone else do the gutter installation for me. I have 14 pages of emails containing photos to documents our correspondence regarding the workmanship and clear visible defects in the roof which they have acknowledged but have yet to repair. From the two individuals who put their feet through my BRAND NEW CEILING IN TWO SEPERATE ROOMS to the flat roof in the back of my home that has several waves and wrinkles in it, this has been one of the most disheartening renovation experiences EVER!

• 1 out of 5C S5 years ago

  I called this company to repair a crease in my ceiling because I heard so many good things about them! They came out to look and told me no because they couldn’t guarantee that the ceiling wouldn’t crack again. I said ok I trust you on …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5John GouldEdited 5 years ago

  Mr. Novak said he would do right by me.

• 1 out of 5Jonathan Riccio7 years ago

  I had an appointment scheduled for a little over a week, the day of my appointment I never received a call or anything, finally after 2 hours of trying to get in touch they finally tell me “the guy completely forgot about the appointment.” Wouldn’t recommend them at all!!

• 1 out of 5Kristi Klemmer10 years ago

  I, too, was approached regarding the hail storm and was lucky enough to have the majority of my roof and siding replaced and paid for by my homeowners insurance. I received a quote in May of 2015 and approved the work. It took weeks for …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Bryon Kauffman11 years ago

  Let me start by saying that this is the first time I've ever reviewed a company online. I am very easy to work with and takes a ton to get me frustrated to the point that I am with this company. I hired Novak to repair my house after hail …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Rich K13 years ago

  They are Working in my development replacing every roof. Probably a huge job for them. and it is currently 7:30 on a Saturday and they are ripping the roof off next door. I am not sure if they are aware that on weekends people sleep in. My development allows home improvements between 10am and 10pm. You would think on a huge job they would figure that out before waking up at least 10 plus households on a saturday morning. They also broke the light on the outside of the unit and dropped a shingle through a screen, while throwing the old shingles off

• estimate8
• courteous staff4
• shingles4
• siding3
• timely work3
• hail damaged roof2
• friendly crew2
• answered questions2
• promptness2
• thoroughness2

14 more of the 21 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Stacy Hall3 months ago

  I used Novak Roofing for my roof replacement and had a great experience from start to finish. Communication was excellent, and the job was completed incredibly quickly without sacrificing quality. Ed and Tina were wonderful to work with—professional, responsive, and genuinely helpful throughout the entire process. I would 100% recommend this company.

  Reply from the business

  Thank you so much for your kind words and recommendation! We truly appreciate you trusting Novak Home Improvements Co with your roof replacement. Providing excellent communication, quality workmanship, and a smooth experience from start to finish is always our goal. We’re especially happy to hear that Ed and Tina made such a positive impression throughout the process. Thank you again for your support — it was a pleasure working with you!

• 5 out of 5Kristan Santiago11 months ago

  If you need a new roof, look no further. I recently had the pleasure of working with Novak Home Improvements Co., and I couldn't be more satisfied with their service. From start to finish, the team was professional, efficient, and highly skilled. They completed the job on time with exceptional attention to detail, ensuring everything was perfect. The quality of their workmanship is outstanding, and they left the site clean and tidy. I highly recommend Novak Home Improvements Co. to anyone looking for reliable, top-notch roofing services. Their dedication to excellence truly sets them apart!

  Reply from the business

  Dear Kristan, Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with Novak Home Improvements Co. It’s wonderful to know that our team’s professionalism, efficiency, and attention to detail met your expectations. We take great pride in our workmanship and are delighted that you noticed our dedication to excellence. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever need any further assistance, please don't hesitate to reach out. Best regards, The Novak Home Improvements Co. Team

• 5 out of 5Beth & Steve Kulig11 months ago

  Ray & Louis team on site did great job. Cleaned up each day kept me informed.knowledgeable. knowldgeablly.. John came by with supplies & to remove garbage, checked job progress. They were all a pleasure to work with. Finished job looks great. Very happy I chose novak. Had roof built over patio.

  Reply from the business

  Dear Beth & Steve, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with Ray, Louis, and John. It's great to know that their dedication to keeping you informed and maintaining a clean worksite made a difference. We're delighted that you are happy with the finished roof over your patio. Your satisfaction is our top priority, and we are grateful you chose Novak Home Improvements Co. for your project. Best regards, The Novak Home Improvements Co. Team

• 5 out of 5Sandy Nesh2 years ago

  Everyone was professional, courteous and extremely helpful! Our roof was done in one day. The workers did a great job and cleaned up the mess. I'd definitely recommend Novak for any home improvements.

  Reply from the business

  Dear Sandy, Thank you so much for your kind words and for taking the time to leave such a … More

• 5 out of 5Kristin B2 years ago

  Our home looks amazing. The crew that came out to help was so polite and kept me informed of everything happening. The only gripe I have is with the communication. Please just let your customers know at least an approximate date. We had no idea when work was to be happening.

  Reply from the business

  Hi Kristin, Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you're pleased with how your home looks and that our crew made a positive impression with their politeness and communication on-site. We appreciate your feedback regarding the scheduling and communication. We understand how important it is to have a clear timeline, and we will certainly take your comments into consideration to improve our processes. Thanks again for choosing Novak Home Improvements Co. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, The Novak Home Improvements Co. Team

• 5 out of 5michael smith2 years ago

  Novak Home Improvements were profession and fair from start to finish. The quality of the work is as if I had done it myself. From the proposal to the installation and billing, every person rated a 10 in my opinion. I have owned a service business for over 30 years, and employed hundreds of employees, and I know how difficult it can be to have the best people in these positions. I wouldn’t normally respond to a survey, but in this case I had to. I have now used their services twice and would absolutely use them again when needed.

  Reply from the business

  Hi Michael, Thank you so much for your glowing review! We're thrilled to hear that you found our team professional and fair throughout the entire process. It's especially meaningful coming from someone with your extensive experience in the service industry. We're honored that you chose to use our services not once, but twice, and we look forward to the opportunity to work with you again in the future. Your kind words and high rating truly mean a lot to us. Best regards, The Novak Home Improvements Team

• 5 out of 5Nadine Leibensperger3 years ago

  Professional, honest and on time. They were responsive and communicated thoroughly throughout the entire process. We greatly appreciate the quality of work they provided. Two family members have used them and both experiences were excellent. We will continue to recommend them and use them for any future needs.

  Reply from the business

  Dear Nadine, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our team professional, honest, and punctual. Communication is key in our line of work, and it's wonderful to know that you felt well-informed throughout the process. It's also great to hear that your family members had excellent experiences with us as well. Your recommendation means a lot to us, and we look forward to assisting you with any future needs. Best regards, The Novak Home Improvements Co. Team

• 4 out of 5DaddyWags3 years ago

  8/2022 I called this company to give me a roof quote for a project that I wanted to subcontract. They were very responsive and professional. My customer and I haven't made a decision yet on who we should go with but they rank high, mostly …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Jim, Thank you for taking the time to share your experience with us! We're pleased to hear that you found our team responsive and professional. We understand how important it is to receive timely and accurate information, especially when making decisions on significant projects like roofing. If you have any further questions or need additional information to help with your decision, please don't hesitate to reach out. We appreciate being considered for your project and hope to have the opportunity to work with you and your customer. Best regards, The Novak Home Improvements Co. Team

• 5 out of 5Ann Freeman4 years ago

  I’m very pleased with the service and integrity of the Novak company. From Sandy, who was very helpful and honest with me as to the possibility of a delay due to availability. It turned out the shingles I picked were in stock and within 3 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Ann, Thank you so much for your wonderful review! We're thrilled to hear that you are pleased with our service and the integrity of our team. Sandy will be delighted to know that her honesty and helpfulness made a positive impact on your experience. It's great to hear that the shingles you chose were in stock and that we could complete your beautiful new roof within your desired timeframe. We truly appreciate your recommendations to your friends and your willingness to keep our sign up to advertise our work. Your support means a lot to us. If you ever need anything in the future, please don't hesitate to reach out. Warm regards, The Novak Home Improvements Co. Team

• 5 out of 5Ned Trautman4 years ago

  If you’re looking for prompt, professional, and courteous service, Novak is the place to call. I have no hesitation in giving them 5 stars.

  Reply from the business

  Hi Ned, Thank you so much for your glowing review! We're thrilled to hear that you found our service prompt, professional, and courteous. Your kind words and 5-star rating mean a lot to us. If you ever need any further assistance, please don't hesitate to reach out. Best regards, The Novak Home Improvements Co. Team

• 4 out of 5glen taylor4 years ago

  I used Novak service for roof installation, they did an amazing job!! This was 2 yrs ago and the gentleman ask could he advertise by leaving the sign in my yard for marketing, I said sure and he gave me a better price on install...cool guy!!

  Reply from the business

  Hi Glen, Thank you for taking the time to share your experience with Novak Home Improvements Co.! We're thrilled to hear that you were pleased with the roof installation and that you found our team member to be accommodating and friendly. It's great to know that the sign in your yard was a win-win for both of us. If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your support and your kind words! Best regards, The Novak Home Improvements Co. Team

• 5 out of 5Stefan Gombos4 years ago

  Very professional,clean work,recomand to everyone.

  Reply from the business

  Hi Stefan, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you found our work professional and clean. Your recommendation means a lot to us. If you ever need any further assistance, please don't hesitate to reach out. Best regards, The Novak Home Improvements Co. Team

• 5 out of 5Joseph Kulig5 years ago

  They did my garage roof a few years back and did excellent work. They also just completed some outside painting and did excellent work as well. We are currently working with them on doing our shingle and flat roofs. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Joseph, Thank you so much for your glowing review! We're thrilled to hear that you were pleased with both your garage roof and the recent painting project. It's wonderful to know that our professionalism, responsiveness, and pricing met your expectations. We're excited to continue working with you on your shingle and flat roofs. Your recommendation means a lot to us! Best regards, The Novak Home Improvements Co. Team

• 5 out of 5Cheryl Bednar6 years ago

  Novak Home Improvements had done roof work for me at a previous home and the quality of work, professionalism and efficiency then brought them to mind when I needed a new porch roof at my new home. They did not disappoint! The estimate was done and provided in a very timely manner. Any questions I had were answered, the work was done efficiently, and they cleaned up after themselves. Would definitely recommend them and use them again in the future.

  Reply from the business

  Dear Cheryl, Thank you so much for taking the time to share your positive experience with Novak Home Improvements! We're thrilled to hear that our team met your expectations once again with the new porch roof at your new home. It's wonderful to know that our professionalism, efficiency, and quality of work left a lasting impression on you. We greatly appreciate your recommendation and look forward to the opportunity to assist you with any future projects. If you have any more questions or need further assistance, please don't hesitate to reach out. Best regards, The Novak Home Improvements Team

• Licensed

  “…Ave, Bethlehem, Pennsylvania, 18020 Licensed & Insured Content, including…”

• Insured

  “…companies are not insured, do not have valid business licenses…”

• Warranty offered

  “…Voiding the warranty, opening yourself up to potential…”

• States years in business

  “…wreath icon on a white background Over 40 Years of Experience Three outlined people…”

• Free estimates

  “…Solutions Crafted With Care Request a Free Estimate Request An Estimate - Home First Name…”

• Family owned

  “…more than 40 years of experience, our family-owned team delivers skilled craftsmanship…”