Loudoun Roofing

The only one or two-star review we hold for Loudoun Roofing.

• 1 out of 5C5 years ago

  We worked with this company for a few months to try and get our roof and master bedroom drywall damage repaired. The insurance company estimated a little over $1200 to fix the damage. We initially got an estimate from Keylah at Loudoun Roofing for $1900 which included repair to the hallway and vent replacement that the insurance company did not cover. I spoke with her and asked her to separate the estimates into 2 repairs. One estimate for the repairs that the insurance company was going to cover, and the other estimate for the hallway and vent replacement. We expected the estimates to be close to the insurance company's estimate of $1248.59. The updated estimates that we received increased to $2500 total. I asked Keylah why it was more expensive than the original, and she said that the original one did not include the hallway damage. This does not make sense because we asked her to update the original estimate and separate the hallway from the master bedroom. On the new estimate, the master bedroom cost was $1700, and the hallway repairs were $800. If her claim that the original estimate was only for the master bedroom, then how come it went from $1900 on the original to $1700 on the new estimate? I would not trust this company. How can their estimate be $700 over what the insurance company estimated? They are misleading and not honest about their pricing. Make sure to get a few quotes from different companies. *** Update*** The response from the company is incorrect. They deleted the original estimate of $1900 so that I can't see it, and they replaced it with the $2700 repair. I will post my estimate from a different company to prove that Loudoun Roofing is over charging.***

  Reply from the business

  To all those who will read this misleading 1-star review, Feel free to check our 4.8 Star Rating at Home Advisor/Angie's List (out of 69 reviews) and 5 Star Rating on Our Website (27 reviews) Speaks for itself. Unfortunately, Mr. P is upset about a filed insurance claim since November 2019, something we have been helping with for 6 months. When speaking to the insurance company they mentioned a small repair became a lot worse than necessary and that they invested in an Engineer and 2 other inspectors (great unnecessary expense on their end) for a small repair because the claimant was unhappy each time. Insurance company's do not provide the same value as contractors due to depreciation and due to limitations in their policies. Yet, we provided a very honest and reasonable quote for each item (all categorized), and each time the customer asked for remediation of the estimate. Days later Mr. P asked to INCLUDE the hallway (meaning that the original quote did not include the hallway ceiling, it only quoted for the Master Bedroom) and Mr. P even sent a photo of the marked hallway so we could add it to the estimate which explains why we quoted for additional drywall work. Mr. P made inconsistent allegations about the estimate including the hallway and the ridge vent as an initial estimate when Mr. P had a leak in his Master Bedroom ceiling and the 2 Master bedroom walls due to his neighbor's fascia board had blown away and possibly even missing metal flashing on the siding wall. The ridge vent was an additional problem we initially quoted but it wasn't until recently that he asked for the ridge vent to be separated from the initial quote so he could pay this separately since the insurance was not going to cover this. He also accepted the fact (on the phone) that the hallway was probably caused by the ridge vent so to go ahead and quote this separately. He asked for yet again another remediation of the estimate because he was not happy with what the insurance was coverin

• home repair work16
• professional crew16
• thorough inspection8
• professional estimate6
• asphalt shingles4
• seamless process4
• downspout replacement3
• fascia repair3
• damaged ridge vent2
• metal roofing2

14 more of the 87 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5John Whittaker2 weeks ago

  I used Loudoun Roofing to repair a leak in my roof that another company had supposedly “repaired “ previously but started leaking again (after I had paid to get the drywall damaged by the previous leak to be repaired and repainted). Loudoun …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  It pleases us to hear we have fixed an ongoing problem once and for all! We will pass along your appreciation to our team members. Thank you for taking the time to leave us your detailed review. It was a pleasure working with you!

• 5 out of 5Jeff Bedard2 weeks ago

  Loudoun Roofing was fantastic. Esteban, Kayla, and and their team could not have been better. They certainly went above and beyond what I expected and I would have no reservations in recommending them for any roof repair or replacement jobs. I also felt the price was more than fair. I now have a new roof with the peace of mind that comes with knowing it was done right.

  Reply from the business

  Jeff, thank you for the kind words. We are thrilled to hear the team went above and beyond and made the whole process smooth. We really appreciate your trust in our hardwork.

• 5 out of 5Kimberly Scott3 weeks ago

  I googled a couple of other services recommended by an inspector I found working on a neighbor's house. I had doubts about those companies because they were franchise businesses. I needed repairs to what I have, not a company that seeks …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Kimberly, thank you for the wonderful review and for trusting Loudoun Roofing with your repairs. We’re glad Esteban could help you focus on the fixes you actually needed, match the existing roof, and get everything ready for many more years. We really appreciate you noting the photos, the cleanup, and the care our crew took with your yard. We take care of each customer's house as if it were our own to ensure everything is tidy and professionally installed.

• 5 out of 5Vincent Hawkins3 weeks ago

  I worked with 7 roofing companies in order to resolve the leak in my roof. (And those are the ones that bothered to return my phone calls.) All but 1 company took the time to properly assess the problem and provide a sensible solution. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Vincent, thank you for sharing this—I'm thrilled we could finally get to the bottom of that leak after all you’d been through. We really appreciate your kind words about Keylah and Esteban and that you felt heard, properly assessed, and taken care of with a sensible solution.

• 5 out of 5David Scott3 weeks ago

  This is my 3rd time using Loudoun Roofing. Esteban is the best, takes photos of what he found causing the leak then photos of the finished job. While here he did an inspection of my entire roof and found a few other issues that needed addressing. He arrived at the time promised, communicated clearly about the work, and showed a high level of professionalism. The quality of the roof repair was excellent and he left the very clean site. I would definitely recommend Loudoun Roofing and Esteban to anyone looking for a trustworthy professional roofer. On a side note, Keylah who runs the office was fantastic, great communication and customer service. They are a great team! I

  Reply from the business

  David, thank you for coming back to Loudoun Roofing again and for trusting our work! We look forward to working with you again in the future! It's a pleasure working with great people like you.

• 5 out of 5Conor Nelsona month ago

  I recently hired Loudoun Roofing for a roof replacement and was impressed with everything. The crew arrived exactly when they said they would and kept me updated at each step, which made the whole process smooth. Their professionalism …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Conor, thank you for taking the time to share this. I’m thrilled to hear our crew was punctual, kept you updated throughout the replacement, and delivered a clean, precise shingle install with a great-looking, leak-free result. We really appreciate the recommendation and your trust in Loudoun Roofing.

• 5 out of 5James FitzGibbona month ago

  Esteban and his team were professional and did great work. Definitely recommend them for roofing work.

  Reply from the business

  Thanks, James—really appreciate the recommendation.

• 5 out of 5Constance Jacobsa month ago

  Excellent, professional metal roof service.

  Reply from the business

  Thank you, Constance! We’re glad you had an excellent experience and that our team’s professionalism on your metal roof stood out. We appreciate you choosing Loudoun Roofing.

• 5 out of 5Michelle Powella month ago

  Esteban was extremely thorough during the inspection and estimate process, taking the time to explain everything clearly and answer our questions. From start to finish, communication was easy and professional, and the entire project ran smoothly. One thing we especially appreciated was how quickly they were able to get us on the schedule. Despite the heat and thunderstorms in the forecast, the crew worked efficiently and safely to complete our townhome roof replacement in just a day and a half. The workmanship and overall experience were very good, and we felt confident throughout the process. Thank you Loudoun Roofing team!

  Reply from the business

  Michelle, thank you for the wonderful review. Our thoroughness definitely sets us apart. We feel satisfied when our customers know what's really happening with their roof and that we will resolve the issue permanently. Thank you for taking the time to leave your review and hope that you can continue sharing the word of mouth with your Loudoun County community.

• 5 out of 5Rod Rochowiak2 months ago

  5/5 stars – each star for professional service, efficiency, responsiveness, reliability and politeness. Loudoun Roofing was outstanding from start to finish. The crew arrived on time, were very polite and answered all my questions. They …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Rod, thank you for the 5-star review and for highlighting our professional, efficient, and reliable service. We’re glad our crew could arrive on time, answer your questions, fix the leak quickly, and clearly walk you through the asphalt shingle roof installation process. We truly appreciate the recommendation and are grateful you felt the workmanship and value were excellent.

• 5 out of 5Sara Towne2 months ago

  Highly impressed with Loudoun Roofing. I had several companies come look at my roof, Loudoun Roofing was the only one that showed me pictures of the inside and outside, explained all the issues with the roof, underlayment, flashing. In …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sara, thank you for the kind review. We’re glad our photos and thorough explanation of the roof, underlayment, flashing, and venting issues helped you feel confident in what needed to be done. We really appreciate you noticing the communication, professionalism, and how clean and careful our crew is during the work.

• 5 out of 5Etro Household2 months ago

  Loudoun Roofing did a fantastic job on my roof replacement. They were professional, punctual, clean, reliable and efficient. Top 3 things I loved: 1. Their friendly and professional 2 Their reliable and efficient workmanship that finished …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to share this—feedback like yours means a lot. We hope to work with you next year on your next roofing project.

• 5 out of 5Rebecca S2 months ago

  Quick, excellent follow-up!

  Reply from the business

  Thank you, Rebecca! We really appreciate you noticing the quick turnaround and our follow-up. It means a lot that you had a great experience with Loudoun Roofing.

• 5 out of 5Greg Fenner Sr.3 months ago

  I had a great experience with Loudoun Roofing. They showed up right on time, kept me in the loop with clear communication, and were quick to answer any questions I had. The crew was professional from start to finish and the workmanship on …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks so much, Greg — we really appreciate the recommendation. We’re glad our team was on time, kept communication clear, and made the roof repair process smooth while delivering top-notch workmanship. It means a lot to hear you felt taken care of from start to finish.

Leesburg neighbors, summer storms can turn small roof issues into big problems fast. 🏠 If you’re searching for a roofer near me, Loudoun Roofing helps protect your home with residential roofing that fits Loudoun County weather. We handle roof repair and roof leak repair to stop water damage early, and we also do full roof replacement when an older system is worn out. Common help we provide in Leesburg: • Asphalt shingles repairs and upgrades 🧱 • New roof installation for additions and remodels 🔨 • Metal roofing options for long-term durability 🛠️ Reach out today to schedule an inspection and get clear next steps. Loudoun Roofing Loudoun County, Northern Virginia 📞 Call now for a complementary estimate in your are. 📍 Driving directions: https://www.google.com/maps?ll=39.0864364,-77.5044215&z=16&t=m&hl=en&gl=US&mapclient=embed&cid=1277429525481777255 #RoofRepair #RoofLeakRepair #RoofReplacement #NewRoofInstallation #ResidentialRoofing #AsphaltShingles #MetalRoofing #RooferNearMe #LeesburgVA #NorthernVirginiaRoofing2 days agoCall now

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