Les Toitures Martin Lafleur inc.

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5D BEdited 4 months ago

  I bought the house in 2018 and the roof was redone in 2017, supposedly with a 40-year warranty on the shingles. I called in 2019 because the roof was leaking at the gutter. The guy who came told me it was normal, the shingles didn't extend …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello D B, Let's set the record straight. First, we never had a contractual agreement with you. The work was done in 2017 for the previous owner, and the associated warranty was in no way transferable, except by prior agreement, which was never made. Second, regarding the installation, it's important to clarify that the client at the time chose not to have drip edges installed. We're not speculating on the reasons for this decision, but we have the invoice to support it. Therefore, it's inaccurate to suggest that the installation was incomplete on our part. Third, the loss of granules you mention is unrelated to the shingle installation itself, but rather stems from the product and its manufacturer. If this is a concern for you, it would be more appropriate to contact the material supplier. As for your allegations of police threats, we have no idea what you're referring to. Finally, we are a company established for over 15 years and we do not tolerate statements implying that we have taken advantage of an elderly person or carried out fraudulent work. This type of accusation is serious and unfounded. Your stated intention to "go to war" and your defamatory remarks could justify sending a formal notice if this situation continues. We urge you to exercise restraint in your statements.

• 1 out of 5Elie Kreidy3 years ago

  Beware of this company. Poor after-sales service. Bad communication between employees (they offer free repair service, then …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Kreidy, As you know, and as we demonstrated during the water test, the roof of the house you purchased is not leaking! The leak is coming from the top of your chimney, which is completely unrelated to the asphalt shingles on the roof. Our team was sent to the property in good faith because, indeed, the roof is no longer under warranty, and we nevertheless committed to repairing it free of charge if it was found to be defective. We informed you that if the problem originated with the chimney, you would be charged, yet you still insisted on our visit. Regarding the lack of a warranty, as a real estate agent, it was your responsibility to ensure that you had a warranty on the roof of the house you were purchasing. Neither the warranty on labor nor the manufacturer's warranty on materials from BP is transferable five years later. Are you also going to give BP a one-star review because your chimney top is leaking due to a lack of maintenance on your part? It seems your review lacks credibility...

• 1 out of 5K \Edited 3 years ago

  This company is doing a roof nearby and the noise from the consturction is understandable. But louder than that noise is the music that they are blasting from the rooftop! When asked to stop the manager turned it up. Beligerant. RE comment from owner: Yes you can ask them to stop completely. It is your responsibility to follow the regs of the bouroughs that you work in... there is a noise bylaw here as in most of montreal area. Your employee yelled up at the foreman to tell him to turn it down and he IMMEDIATLY turned it up. You are also responsible for the black plastic and excessive dirt that was flying all over the place given the high winds.

  Reply from the business

  We're sorry if the music bothers you, but unfortunately we can't ask our team to stop it completely. Usually, when asked politely, our foreman is willing to please the neighbors as best as he can.

• 1 out of 5demers90Edited 5 years ago

  Several problems were noted during the roofing work, in particular: The metal corners are poorly made (photo below). …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Mr. Demers, we were very surprised by your review published almost a year after the work was completed. Following the work, we made numerous attempts to resolve the situation with you to meet your requirements, modifying our usual work methods to suit your requests. Unfortunately, your demands were excessive and clearly suggested an attempt to avoid payment, which is why we had no choice but to register the legal mortgage. We replaced the neighboring roof at the same time as yours, and yet your neighbor expressed no dissatisfaction. Your review of another construction company is quite similar to this one, and the owner's response is also strikingly similar to ours. It would seem the story is the same: compiling a list of imaginary defects to delay payment. Regarding the false accusations of damage inside the building, we are only learning of them now, several months after the work was completed. Therefore, we have our doubts about their veracity... Given your frequent complaints, it would be very surprising if you had failed to mention this one if the damage had actually been caused by our team. Of course, if any interior damage had been accidentally caused during our work, we would have gladly repaired it. We also have numerous photos taken during and after the work that demonstrate the quality of the work performed, and the testimonials from our other satisfied clients speak for themselves. Here are the photos: https://www.dropbox.com/sh/664rva9zupg0pi6/AADZrmYqW5eY7E51xDkyvIJna?dl=0

• 1 out of 5Martin D.Edited 6 years ago

  They're stealing electricity from their neighbors to do their jobs. It's classy of them to do that. If you need anything, you can ask! PS: Their business is shady; 90% of the people who gave you a 5-star review only have one review. Fake accounts? Did you pay for your reviews? Regarding the owner's comment: That's not an excuse. The connection wasn't made in the early morning, but around 11 a.m. or later. I warned them to remove the cable, and I removed it myself. Your team reconnected it 5 minutes after I arrived at my house. That was very dishonest, and according to the law, it's theft. And it's not about payment, it's about respect. If you can't respect those who aren't even your customers or potential future customers, how can you possibly respect your current clientele? In short, I had my roof done this summer and I could very well have done business with you (you know about word of mouth!?!) But no, I did business elsewhere.

  Reply from the business

  Hello Mr. D., We encourage you to carefully read our customer reviews, as each rating is accompanied by a comment. We have a very high satisfaction rate among our actual customers, and at the end of each job, we ask our clients to express their satisfaction by leaving a review on our company page. We can assure you that we have better things to do with our time than create fake accounts to artificially inflate our popularity. Regarding the electricity, we are sorry about the situation. The team's compressor wouldn't start this morning due to the cold, and given the early hour, they didn't dare ring the doorbell to ask for a battery to be connected for just one hour. If you would like a refund for the electricity used, we would be happy to send you a gift card or a check for double the amount of electricity consumed. Simply send us an email to info@toituresmartinlafleur.com with your contact information. Thank you

• 1 out of 5Lucie CharbonneauEdited 6 years ago

  I find it very unfortunate how little enthusiasm they've shown in responding to me. Last year, I sent a photo of my roof, which had been done the previous year. I asked if what I saw was normal. I spoke with an employee who, after seeing the photo, confirmed that someone would come by shortly. That was a year ago. Several emails have been sent and messages left on their voicemail. I can certainly understand that I'm not high on their priority list. After all, I already paid my bill without complaining, even though I wasn't 100% satisfied with the after-sales service. Now that I'm making my dissatisfaction public, I imagine I'll fall even further down the list... It's funny, isn't it, but it's never their name I mention when someone asks me if I know a good company. Following up on your response from last month. I have a voicemail and an email address through which you have previously communicated with me. Today I received a reply to my last email. I'm not sure I understand the tone of your response. I replied to you. I don't like having to resort to public discourse. I sincerely hope that everything will be resolved soon. At that point, I may change my opinion.

  Reply from the business

  Ms. Charbonneau, We have tried to reach you on numerous occasions, but since you do not have a voicemail system, we have never been able to speak with you to schedule an appointment. Furthermore, since your email last year, we have not received any further emails or voicemails from you. Following your call last week, our assistant tried to reach you several more times, but without success. We are therefore sorry if you feel we are not providing adequate service, but we have done everything in our power to resolve the situation.

• 1 out of 5Nazmi Dag7 years ago

  I signed a contract with them; the work was supposed to start mid-July. I haven't heard anything from them. I left several messages for the representative, but still no response. I called the company, and they couldn't give me a date. They said they didn't have enough employees and that the representative wasn't working anymore—just lies. They're not serious. I wouldn't recommend them to anyone.

  Reply from the business

  Hello Mr. Dag, We are sorry you are dissatisfied with the installation delays. Unfortunately, the weather and labor shortages affecting our industry are the same for all roofing companies and are completely beyond our control. Regarding your representative, it is true that he has not been with us for some time, and since his phone number is his personal number, we also have no control over his not returning calls. However, our office number is clearly listed on your quote, and we could have responded much more quickly if you had contacted us directly. We are a reputable company that works very hard to ensure customer satisfaction, as evidenced by the numerous testimonials from our past clients.

• 1 out of 5Hugo LB7 years ago

  The installation went smoothly. However, for the past two summers, we've had water leaks. The technician came a few times and eventually admitted it wasn't his fault. The after-sales service and follow-up are terrible. We're going to pay another company to fix their shoddy work.

  Reply from the business

  Mr. Lafortune-Brunet, During our last visit, it was clearly demonstrated that water was seeping in through the track of your patio door. You were present during the water test (which lasted two hours) and you clearly saw that water was not seeping in anywhere on the roof. This problem was also identified during all our previous visits, and we strongly advised you to have the patio door flashing checked and repaired over a year ago, which you have not done. Martin even offered to reseal the wall section under the patio door free of charge after replacing your current patio door, which is the source of the problem. If another contractor can demonstrate that this is due to faulty workmanship on our part, we will pay for the repairs, but we are absolutely certain that our roofing work is impeccable. We also raised the point that another tradesperson installed a wooden deck over the roof we did, and that this may have caused further damage. We would like to be present when your other contractor comes to inspect the roof.

• labor39
• kind staff6
• efficient team6
• respect of deadlines5
• respectful team3
• shingle3
• duplex3
• clean and tidy premises2
• dedicated team2
• trustworthy company2

14 more of the 109 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Sébastien Coutu (spécialiste en marketing)a day ago

  They were efficient and professional. I am very satisfied!

  Reply from the business

  Thank you for your comment! It's much appreciated!

• 5 out of 5Morakat Ma2 days ago

  Exceptional and highly professional service. Martin put me at ease right from the start, and his team did an impeccable job. I had a choice of 3-4 other companies, and I'm really glad I chose them.

  Reply from the business

  Thank you so much for your wonderful feedback and for your trust! We are delighted to know that you felt confident from the start and that our team's work met your expectations. It was a real pleasure to support you throughout your project. Thank you again for choosing our team from among your various options; it is greatly appreciated!

• 5 out of 5Michel Jalberta month ago

  Review ⭐⭐⭐⭐⭐ …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for your feedback! We are delighted to hear that you are completely satisfied with the work and that we met your expectations. Respecting our commitments, the quality of our workmanship, and leaving the site clean are values ​​we hold dear. Your trust and recommendation truly mean a great deal to us. The entire team at Les Toitures Martin Lafleur thanks you and wishes you many years of peace of mind with your roof.

• 5 out of 5Xing Huanga month ago

  We are very satisfied with the roof replacement work carried out by Toitures Martin Lafleur and we recommend this company without hesitation. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hello, Thank you so much for taking the time to share your experience! We are delighted to hear that you are completely satisfied with your new roof and that our team met your expectations. Providing clear communication, meticulous follow-up, and a clean worksite are among our top priorities, and it is very gratifying to see these efforts recognized. The entire team at **Les Toitures Martin Lafleur** sincerely thanks you for your trust and recommendation. It was a real pleasure to complete your project.

• 5 out of 5Brittany Chionidis2 months ago

  Toiture Martin Lafleur recently redid the roof on my duplex, and I couldn't be happier with the experience. From the initial quote to the completion of the work and especially the after-service follow-up, everything was top-notch. The team was professional, organized, and respectful of my property. I highly recommend them!

  Reply from the business

  Thank you very much for your wonderful review and for trusting us with the replacement of your duplex roof. We are delighted to hear that your experience met your expectations from the initial estimate through the completion of the project and our after-sales follow-up. Our team is committed to providing professional, organized, and respectful service while delivering high-quality workmanship that stands the test of time. Your recommendation means a great deal to us and is the greatest reward for our team's dedication and hard work. Thank you for taking the time to share your experience. On behalf of everyone at Toiture Martin Lafleur, we sincerely appreciate your support and remain available should you need any assistance in the future.

• 5 out of 5Ha NguyenEdited 2 months ago

  The new elastomeric membrane roof was done efficiently. The team arrived on-time and cleaned up before leaving. I highly recommend this company. The highlight is that Mr.Martin Lafleur sent me Timemark photos with timestamp taken during the roof construction which I can view the proof of the work done by his team. Before the construction, Mr. Martin Lafleur came to check my roof condition and water drainage issue. He is knowledgeable, thorough and trustworthy. He went inside the house to check the attic for drainage. He gave me solutions either repair or new roof installation with recommendations. His quote is clear, comparing to the ones received from other contractors.

  Reply from the business

  Thank you very much for your feedback and your trust. We are delighted to hear that you appreciated the quality of our work, the professionalism of our team, and the cleanliness of the job site after the project was completed. At Les Toitures Martin Lafleur, we place great importance on transparency and communication. We are pleased that the time-stamped photos allowed you to follow the progress of the work and see the quality of the workmanship firsthand. Thank you as well for your kind words regarding the pre-project inspection and the advice provided. Our goal is always to offer solutions that are best suited to our clients’ needs. Our entire team sincerely thanks you!

• 5 out of 5Sophie Ouellet3 months ago

  Fantastic experience! I had a major problem with my old roof (not done by them) and in 3 days, they came and redid my entire roof proactively, providing clean and courteous service! I highly recommend them!

  Reply from the business

  Thank you for your feedback! It was a pleasure doing business with you!

• 5 out of 5G G3 months ago

  Hi, I had my roof redone by Martin Lafleur using a white membrane. The work was done exceptionally well: even when there was water pooling on the roof, there were no leaks into the apartment. That's a great sign! So, the materials and the quality of the work by Martin and his team are excellent. On other occasions, he has come to my home to address roofing issues and has resolved them very well, whenever his schedule allowed, and even free of charge if possible. I have complete confidence in Martin and his team. He's a good guy. They do excellent work. Their prices are competitive, and they don't skimp on quality if you pay the quoted price. Clients can simply ask them to "use the materials and do the job as if it were their own home!" A fantastic, respectful, and professional team. God bless him, his team, and his family. Joe

  Reply from the business

  Hello! Thank you for your feedback! It was a good test for your roof; we now know it's 100% watertight. Don't forget to clean your drain at the start of each season to avoid any unpleasant surprises!

• 5 out of 5Veronica Levitchi5 months ago

  Professional and respectful. They did a great job at our house. They listened to our needs and their prices are reasonable. I recommend them.

  Reply from the business

  Thank you for your feedback. It's always a pleasure to receive feedback from our satisfied customers.

• 5 out of 5Vincent Bégin8 months ago

  Honest contractors are hard to find these days. While other contractors were quoting me to replace my roof, Martin Lafleur recommended repairing it instead, at a fraction of the replacement cost. And the repair comes with a 5-year warranty… Plus, the customer service is impeccable. Thank you, Martin, and your team.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for taking the time to write this comment. Honesty is one of our core values, both personally and professionally.

• 5 out of 5Christine Champagne10 months ago

  I am extremely satisfied with the work done by Les Toitures Martin Lafleur. The team was professional, punctual, and very attentive to my needs. The work site was clean, well-organized, and the deadlines were met. The final result is …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind comment. It's always a pleasure to see that our work is appreciated!

• 5 out of 5Mr Ra year ago

  Impeccable in their work, respectful, fair in their submissions, and less expensive. Nadiamona

  Reply from the business

  Thank you for your feedback! Your satisfaction is important to us!

• 5 out of 5Lucie Guilbaulta year ago

  This company is very honest; upon arrival, they determined that the roof did not need to be replaced. I highly recommend this company.

  Reply from the business

  Thank you for your feedback. We appreciate it!

• 5 out of 5Yves Ratela year ago

  Martin Lafleur Roofing recently replaced our duplex roof with white elastomeric vinyl, and we are very satisfied with the work done. A big thank you to Martin and all the members of his team who did an excellent job. They are efficient, friendly, and truly care about customer satisfaction. I highly recommend this trustworthy company.

  Reply from the business

  Thank you for taking the time to write this review, we are delighted that you are satisfied with the work and service!

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