JDM Roofing

All 6 of the one and two-star reviews we hold for JDM Roofing, most recent first.

• 1 out of 5Saskia Wells7 months ago

  If I could give zero stars, I would. JDM replaced our roof approximately two years ago, and it is already leaking. A roof should not fail this quickly,regardless of any warranty. Although they claim to offer a 10-year warranty, we did not trust them to repair the damage because: 1. A roof should never be leaking after 2–3 years, and 2. We previously asked them to fix other issues, which were never properly addressed. The leaks have been occurring for some time and resulted in mouldy insulation that had to be fully replaced. Another roofing company inspected the attic and documented multiple serious issues, including: • Incorrectly installed flashing causing leaks • An extractor vent they installed that caused cold drafts • Mould on the attic walls • Additional installation problems that should never have passed inspection I contacted the owner directly and provided photo evidence. He refused to take responsibility and then stopped responding entirely. The bare minimum would have been a reply. Based on how the owner has responded to other negative reviews, I expect he may try to deflect blame here as well, but the facts remain: A roof should not leak after only a couple of years. We are now paying out of pocket to fix problems that should never have existed in the first place. Do not hire this company.

  Reply from the business

  Thanks for the review.. Let me frist point out,regardles of what you think of us , you have a roof under warranty, which obligates you to contact the installer BEFORE anything else. Having a leak on christmas eve or so, not really sure,but thats when you contacted me and I contacted you back, asking for information/pictures, also asking why another roofing company would even suggest working on the roof knowing this...without informing us first? This is not common practice...period. showing dupicate pictures from differant angles does nothing , with out seeing the issue myself. its hard to say what all was wrong. I have yet to see a bill or list of what was done or your expectation are. Given that the last week was holidays , I'm not sure what your thinking, You HAVE NO REASON ,not to have contacted us, when you had a issue previously we responded within hours. What you are saying is unfair, and quiet frankly a little self centered, to think your being ignored. We have been in business for 40 years and never ever had a customer suggest we dont respond or honor warranties.. The fact you have not shown any invoice or list of supposed problems, some of which may be due to other factors No one ever said there couldn't be a problems , but to think I'm just going to pay you for the work of another roofer who should of informed you how warranties work, how do I know what he did was even required or not, I was never given the chance to even view it. Again showng pictures of things apart already, does nothing.. At the end of the day I had no problem dealing with you on this matter, but since you rather slander us, suggesting that I would make up excuses is going a bit far, you don't have a clue what your talking about, nor do you of me. To tell half stories to make me look bad, without a chanc , tells all I need to know about you. Send the required info as requested and I will look it over and make my own determination. PS. FYI I had heart surgery on dec 29th, s

• 1 out of 5Terry TouchetteEdited a year ago

  Called for an estimate, Jim came out waked around the house, answered a couple questions I had, said he would be back in a few days with the estimate. Week later, I messaged him for an update on the quote, messaged back he would be there …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Terry ,your estimate was dropped off at your door as I advised I would. you had multiple vehicles in your driveway including your truck. I rang the door Bell. No one answered ,it was left at your door. My GPS shows I dropped it.Monday .. As I told you we are very busy ,I had 7 estimates in your area the day I was there.. two on your street .. Sorry , i didnt meet your expectations , I can only do so much. I have many customers to accommodate, your estimate was at your door with in a week or so ,of me being there the first time . Not sure what you were expecting, since we had talked a day or two before. If being a day late dropping off am estimate bothers you , you should be aware there that our life revolves around weather and changes daily. There are no set deadlines in this business,especially for just dropping iff an estimate..I'm sure you can understand that. Your the 3rd 1 star review in nearly 40 yrs ,because you think ,your timelines is written in stone..for a mere estimate. It's easy to post bad reviews but very seldom do people actually, make it right when they should.. Good luck with your roofing job. Jim T. Owner .

• 1 out of 5shrek k2 years ago

  It started off great, we called for an estimate, they showed up as agreed, and later got our estimate, we then gave the OK to do the work, we're told they would be out in 2 weeks. And we have never heard from them since. Called and left voice-mail still never got a call back. It has been 2 months and still never heard from them. It was you Jim that told me to weeks, as you had another job in hope and could do ours in a day since it was just too rescrew the existing roof and not replacing it. We called twice in August leaving voice-mail each time and didn't get a call back,

  Reply from the business

  Well I don't recall doing an estimate for Shrek... Not sure who you are but our phones are always open. All calls returned. … More

• 1 out of 5—GRAND-SMILEY—2019–Million smiles—3 years ago

  The owner of the company isn’t nice as he seems to be. I had two roof companies including JDM to look at my bathroom fan leak, however the technician went on my roof instead of going into my attic to check where the root of the issue is. We probably need insulation in the attic but they went on the roof I never ask for it!! My wife said to him on the phone you can access though the attic he never took the advice. However other company never took any money from us, due to the leaking still persist, was super nice of the other company, not JDM! I could give this company 0 rating for review. In my opinion I don’t recommend this company at all, the workers are good not the owner. The owner was arguing at me and not being honest with the work they did, just took the money from us and awhile I am not working, never fix the problem of the leaking bathroom fan. We have proof of the invoice it is the issue of the bathroom vent. He swore over the phone to me, that’s just really unprofessional. In addition he mentioned he would follow up with issue with a free quote he asked me to use my step ladder, who does that?

  Reply from the business

  Well Mr unknown.. Darren Your first call was to fix a roof leak the other company messed up, and yes water leaks around vents from The roof usually … More

• 1 out of 5Susan Cullum5 years ago

  I called jdm after a wind storm blew off part of my roof.Jim came out that afternoon to take look.he said he would call me with an estimate in a few days. 2 weeks later no call back,mail box full! If you do not want the job,call and let me know so that I can find another company!

  Reply from the business

  Hi Susan We are sorry that we have not followed up sooner on a Estimate for you roof repair. That being said we are extremely busy for this time of year, along with your roof damage we had 57 others to deal with, as I told your husband. (And that was from 1 wind storm,) I strive to follow up on every job but unfortunately at this busy time its not always quick . F y I I did forward your required metal size to my supplier, But i guess I let it fall through the cracks. In this time of Covid, not every business is running as smooth as usual. Not a excuse just a reality, we are overloaded with work and short on man power. I have taken the steps to try expediating your request. I've even contacted other company's that make it on site but they are to busy. I am sure you have called other roofers and found them to be busy as well but I will try a few more contacts for you. Thank you Jim Thornley JDM ROOFING Ps Putting a poor review on a company that you want help from might not be the best approach, if the phone message was full you could of texted or emailed, Making a public complaint trying to harm a company's reputation must of been easier for you though. OVER A ESTIMATE, ITS NOT LIKE WE RIPPED YOU OFF or DID A BAD JOB.

• 1 out of 5Brian6 years ago

  yikes

• roof replacement18
• professional crew8
• polite staff5
• competent staff4
• new roof4
• site cleanup3
• clean site3
• estimate3
• amazing crew2
• leak repair2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Rob Younga month ago

  Decent quote, I had additional fascia boards and flashing done too. I would suggest that you also get the roof safety brackets fitted too for attaching a belt, then clearing gutters is much safer

• 5 out of 5Carmen Sa month ago

  Jim was one of several quotes I received. We needed a new roof,fascia and gutters desperately. What I appreciated was the fact that he came to my home,sat down and explained everything thoroughly. I honestly was at wits end with worry because of other companies lack of transparency,inability to do the project or constant upsell tactics. He was able to do the entire project including gutters. The price was reasonable and the crew very courteous. I appreciate that should anything go wrong, I can call to have it dealt with. Thank you Jim.

  Reply from the business

  Thank you Carmen for taking the time to write this review. We have always believed open honest communication with customers is key. We pride ourselves on doing the best job possible with no hidden fees or pushy sales tactics. Our goal has always been to put our customers needs and concerns first. Again Thank you . Jim T.

• 5 out of 5Lisa Pruneau3 months ago

  We had an outstanding experience with JDM Roofing from start to finish. Jim, the owner, was incredibly punctual, fair with pricing, and genuinely conscientious in every aspect of the job. What really stood out was his professionalism and commitment to customer satisfaction. Even when a couple of small hiccups came up (as they often do with big projects), Jim handled everything quickly and with integrity—his main focus was making sure we were 100% happy, and he absolutely delivered. Steven, our roofer, was equally impressive. He worked long, hard hours and showed real dedication to getting the job done on time without cutting corners. The quality of workmanship was excellent, and you can tell he takes pride in what he does. It’s not always easy to find a company that combines fair pricing, strong work ethic, and top-tier customer service, but JDM Roofing checks all those boxes. We are extremely happy with our new roof and would highly recommend them to anyone looking for reliable, honest, and high-quality roofing work.

  Reply from the business

  Thank you Lisa! Your words mean so much to us as this is exactly what we work so hard to achieve with each and every customer, no matter how big or small the job is. We treat every customer like family and do everything we can to make it a positive experience

• 5 out of 5Clint Hames6 months ago

  Completely happy with the quality, speed and cost of our new roof. All commitments met or exceeded. Great job and many thanks.

  Reply from the business

  Im glad to hear you had a good experience with us. We strive to accomodate our customers needs, and truly appreciate your Satisfaction . Thank you for your acknowledgment .

• 5 out of 5Jim and Debbie Pyke8 months ago

  Great work. Cleaned up after was fantastic. Highly recommend JDM Roofing for any roofing needs.

  Reply from the business

  It was great to hear from you again. I believe it was 13yrs ago that I did some work for you, and was happy to help you again! Thank you for taking the time to leave this review and know, if you need anything we are always happy to help.

• 5 out of 5Steve McCartney8 months ago

  During the most recent atmospheric river, our cabin's roof started to leak. I called several places but didn't get a response. I called JDM and spoke to Jim. Jim was polite and professional and assured us that in spite of the significant challenges presented to his workers (due to closed highways and flooding), they would get a man to look at our roof. This was done right on time and the problem was fixed. The next day part 2 of the atmospheric river started and our roof was leak free. We had a great experience with JDM and full heartedly endorse JDM as a company that is trustworthy and professional.

  Reply from the business

  Thank you Steve for taking time to post this,we really appreciate it!! We were happy that we were able to get there and fix the leak before it got out of hand and caused damage. We strive to always provide the best customer experience for all .

• 5 out of 5Zega Adem9 months ago

  Good work and service

  Reply from the business

  Thank you.

• 5 out of 5Trashthis9 months ago

  We just recently had our roof replaced by JDM roofing. Jim was friendly and always prompt at returning phone calls and getting the roof installed in a timely manner 5/5!

• 5 out of 5Steve Phillips9 months ago

  We had a small leak from a 30 year old skylight. JDM Roofing provided an inspection on the day I called and replacement the next day. Five stars and two thumbs up!

  Reply from the business

  Happy we could help .Thank you for taking the time to leave a review we truly appreciate it!

• 5 out of 5Marg Fraynea year ago

  A job well done ! Very happy with JDM Roofing-would recommend them !

  Reply from the business

  Thank you for sharing your Roofing experience with JDM Roofing . As you know, Customer satisfaction is our number one goal. You can all sleep well at night knowing your roof has good quality Landmark shingles by CertainTeed installed.

• 5 out of 5alice suddabya year ago

  Very happy with work done. Roof was done quickly and cleaned everything up afterwards.

  Reply from the business

  Thank you for your review,we are glad your roofing experience with Jdm roofing was good. Customer satisfaction is our goal.

• 5 out of 5Miles Forresta year ago

  Our neighbours used JDM to do their roof. We shopped around, and decided to go with them as well. …

  Google cut this review short. The full text is on their Google profile.

• 4 out of 5Heather GreerEdited a year ago

  I had several singles missing after the last wind storm. I called JDM and spoke with Jim, he said they could be out the next morning and asked the colour of my shingles so they could match them. Two guys arrived the next day and proceeded to do my roof, but they used black shingles rather than match the colour. I called Jim and left msg, told him I was happy with the roof as I have my home on the market and this does not help with the sale. He said he would look at it when he brought the invoice. He said they were unable to match it!!! Well any lighter colour would have looked better than what they did. No reduction is price, just sorry we couldn’t match it. I do not recommend JDM and will NOT be using them for roof replacement! UPDATE: Nov 29th: JDM Roofing returned today and changed the shingles that are a closer match to the rest of the roof. It looks so much better. They said there would be no additional charge. Thank you for that, I now upgraded your rating

  Reply from the business

  Hi Heather. i am sorry you feel this way, the idea of coming out to a repair is to seal the roof up asap to stop the leak. after talking to you i said we wouldn't be able … More

• 5 out of 5Louise O'Hara2 years ago

  We just had our roof replaced and we are very happy with the outcome. The house looks fantastic with the new shingles, love the colour, Heather Blend with great workmanship and quality installation. The crew was great & entertaining! We would definitely recommend this company.

  Reply from the business

  I am happy you had a good experience replacing your roof.As always we strive to give 100 percent on every job,customer satisfaction is our goal. Thank you for the great review.

A nice certainTeed landmark shingles job (weatherwood) with mountain ridge capping completed last week.May 7, 2026

Their site also states: states years in business, states a founding year, free estimates.