Isbell Services

8 of the 10 one and two-star reviews we hold, most recent first.

• 1 out of 5Nick Ragland2 years ago

  Poor customer service.

• 1 out of 5Debreda Rodgers3 years ago

  I went on the website, booked through the website for an appointment. The confirmation showed Keith would be the person coming to our home. We waited and no one showed up and no one called. I called an hour after the scheduled time and I …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Michael Lavender4 years ago

  They never called me back. I had to call them three times after I got my estimate. 3 weeks later out of the blue 2 men were outside in my backyard. I had already had someone else put up some, a week ago.

• 1 out of 5Tony Hyche4 years ago

  Poor

• 1 out of 5RJ Thompson5 years ago

  The absolute worst, rudest business experience I have ever seen. Isbell Services installed the roof on my home and I called to set up an inspection after I had two leaks that damaged my sheetrock. The owner contacted me and stated that I would have to find someone else, they don't stand behind their product and hung up. I would be extremely cautious using Isbell for ANY service.

  Reply from the business

  This review is very inaccurate. The house he is speaking of was roofed by Isbell for another home owner 8 years ago. He wanted us to come and do repairs for free and was told the warranty was nontransferable. Apparently he did not like the answer. Also I (Jeff Isbell) am the owner of Isbell Services and I would never hang up on a customer Write or Wrong.

• 1 out of 5Raymond MilnerEdited 6 years ago

  Will not return calls after job is completed when customer is not satisfied

• 1 out of 5Jason Polancich6 years ago

  Another example of an unreliable local Tuscaloosa home improvement company. Had them out week before Thanksgiving for a quote to replace/repair gutters on a historic home in downtown Tuscaloosa. Was told Id have a quote out by the next week and they'd be able to start within a couple weeks. Two weeks went by and no quote. I called them, was transferred to a rep named Mike "who handles all the gutters." He told me he'd follow back up with me by the afternoon. Now, first week of January, called back and got mike who said "We're not going to be able to help you on that job." Im guessing it was too low a cost threshold for them, but it would have been very nice to have known that back in November. Great people. Don't advertise gutter repair/replacement if you dont actually do the work!

• 1 out of 5Christi Wood6 years ago

  Isbell Services was the roofing contractor for my townhome complex built 3 years ago. We have had significant roof leaks this fall, and Isbell evidently offered only 12 months of warranty on their roofing work. what good is a 30 year shingle if it's installed incorrectly, and the installer doesn't stand by their work?!!

• window installation5
• quick work5
• vinyl5
• superb work4
• quote4
• patio cover3
• gutter installation3
• kind staff3
• attention to detail3
• house repairs3

14 more of the 65 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jamie3 months ago

  Isbell came out and gave me a very reasonable quote for getting insulation blown in our attic. I was able to schedule them for the next day! Whole attic is now insulated and it only took an hour. They were very nice and professional. I will be calling them back for any work that needs to be done.

• 5 out of 5Amanda Balenaa year ago

  Absolutely love the screen porch Keith and his team built. Highly recommend!

• 5 out of 5Callie Taylora year ago

  There aren't enough kind things to say about Keith. He has performed two significant upgrades to our home in the last twelve months. They were done quickly, professionally, and without any pressure on us. He is communicative, forthright, …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5joi greena year ago

  Keith's done an excellent job getting my house weather tight! Over the last 9 years Isbell has installed12 new windows for me. Gutters and weather stripping also. They are professional and courteous. I recommend them for all your home …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Melanie Shackleforda year ago

  We love our new pergola! Thank you Kieth and crew we love it!

• 5 out of 5Deborah Bootha year ago

  Nice Employee work completed on time, did not take them long. My house is 5 thousand sq feet. Cleaned up after them self.

• 5 out of 5Sara Davisa year ago

  Usually I think of house repairs with dread, but Keith from Isbell easily put my fears to rest with his professional competence. His work was superb and efficient and repaired the problems I needed taken care of.

• 5 out of 5Loren Elmore Thomleya year ago

  Isbell recently screened our entire back porch in and we love it! Keith was amazing to work with. We had a certain look we wanted and a fireplace we had to work around. Keith and his team worked to give us exactly what we wanted and with quality work! I would recommend them anytime for screening in porches and other services they offer! Thanks again

• 5 out of 5Allen Averettea year ago

  Great job! Highly recommend Isbell!

• 5 out of 5Ellen Pledgera year ago

  Our home says it all.....Isbell made us look great! We were kept informed at every turn. The work was quick and perfect. Each item cost was labeled and discussed well in advance, and we can already tell a difference in our power bill! We highly recommend Isbell. Keith really knows his stuff! I felt safe with him and the crew!

• 5 out of 5Corinthians Wellsa year ago

  Mr Keith Kennor is so wonderful and what he does with vinyl siding. I would recommend isbell vinyl siding to anyone

• 5 out of 5James Rascoa year ago

  I have used Isbell Services several times for home improvements. Most recently they fabricated and installed a porch railing with gate. They are professionals. They always show up on time or notify you in advance of delays. The finished product is top notch and they clean up after the job is completed. They are a talented and courteous group that I look forward to using again.

• 5 out of 5William Godshalla year ago

  They did a fantastic job installing all new windows in my home. They timely and professional. Couldn’t ask for better workmanship.

• 5 out of 5David Heidorna year ago

  They build me a wonderful patio cover! It came out better than I even thought it would. Thanks!

• Warranty offered

  “…ROUND GUTTERS GUTTER ACCESSORIES GUTTER WARRANTY SUNROOMS PATIO AND CARPORT COVERS…”

• States a founding year

  “…Serving the Tuscaloosa, AL Region Since 1991 CALL US SCHEDULE APPOINTMENT…”

• Family owned

  “…Since 1991 CALL US SCHEDULE APPOINTMENT Family-Owned Home Improvement Company Serving the…”