Columbia Basin Exteriors

8 of the 9 one and two-star reviews we hold, most recent first.

• 1 out of 5Dillon Bailey6 years ago

  Dealing with this company has been one of the most unpleasant experiences of my life. Our roof looks horrible and the company was willing to discount their work because they realized it was subpar work but didn’t want to put any more man hours into it. After battling with them for a year they finally delivered results that I could have done myself without any experience. 6 months later I was cleaning out my gutters and discovered that they had failed to put the gutter hangers in with the exception of a few to keep it up. They did return to install the missing hangers but shortly after 20 feet of my gutter fell off and they wouldn’t return to repair despite clearly not installing them properly to begin with. This is not a local company. Keep your business local and use someone else.

• 1 out of 5Volkswear7 years ago

  Mr. Kamai stopped by our house and spoke with my wife about a free roof inspection. I sent him a message immediately after She spoke to me and thanked him for the offer but told him we did not want the inspection. Later that evening I …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5K Palmer7 years ago

  I am VERY disappointed about my gutters. My gutters that I had, before Columbia Basin Exterior replaced them, lasted for 20 years with NO finish coming off. With the new gutters that Columbia Basin Exteriors installed, they spray painted over white downspouts in November. The paint is coming off of them and they are turning white. Absolutely an unacceptable job. Can't get anyone to respond to the problem. Can't even catch anyone in their little office that they have. Nobody is ever there when I go there. Have to wonder if anyone actually works there anymore. Also have a downspout that was never designed correctly and nobody will respond to fixing it even though the gutter guy said he would be back to fix it. Highly recommend you not pay your bill off until everything is completed to your satisfaction. Otherwise, you will never hear back from them. Hope I don't have to make this a Better Business Bureau issue.

• 1 out of 5Kevin Hansen7 years ago

  I've gone from pretty satisfied (though still a four stars at best) to feeling 1 star may not be low enough. They're great at quoting and setting home owners with hail damage at ease. Communication was great and follow through awesome when …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5CalvertEdited 7 years ago

  I had reached out to Hunter today after my latest update, I was going to provide that conversation but was blocked by Google's character limit. I will share this conversation in the photos as screenshots instead. Or you can read the full review on Yelp. Update: I have been in regular communication with Branson and Hunter in regards to the matters noted in my previous reviews. The repairs have still not been made, and apparently there is some miscommunication or misunderstanding between involved parties. Hunter stopped out yesterday and went over everything, and has brought out the replacement rain gutter. Branson had informed me that he would get me a $100 gift card for the issues, Hunter had stated he was going to bring the gift card with him. Hunter did bring a gift card but only for 25$. The fact that your employees disrespected our property and trashed our yard of which we had to clean up after them is not resolved by a 25$ credit. Hunter asked me to update / remove my review as their online image is important to them. If that's the case, then maybe I should receive what was offered? Update: woke up this morning to a bag of trash scattered across our yard and a pitchfork nearby, can guarantee based on examination that this was not an animal or nature. Our yard was left with debris all over the place. Trim was damaged and not repaired or replaced, rain gutter was damaged and not repaired or replaced, solarpowered guide light was removed and not replaced. I sure hope the roof work was better quality than the respect for our property. Very dissapointed with this. You should probably teach your crew some respect. Will not recommend this company! So far not impressed with these people doing the roof on our house, very messy and no respect for our property Coffee cups, water bottles, pop cans, and other trash scattered throughout ourour y. Prior to them being here there was no trash on our property and now it looks awful. I will update this review when the project

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5John Crowe7 years ago

  Did a good job on our roof replacement, left debris and roofing nails all over the yard and driveway. Went without shingles on the house for a week because the new shingles weren't on site when they took the old off. Other minor damage …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5steven capp7 years ago

  Terrible company. The project manager argues when they are in the wrong on vent covers. Se ding out bills with late fees even though work was not completed. Would never use them again.

• 1 out of 5Jerry Sinkovec8 years ago

  They did an OK job on the roof, with some coaxing from me to have 10 guys there like they said they would and get it done in one day, but after that they fell apart. I waited and waited and never heard from them . Finally I started calling them and finally had someone come out to finish the job, the gutters and siding. the guy said he'd be there Thursday, didn't show or call, nor did he the next day. He was a no show five different times after telling me he'd be there early in the morning, and never showed. No one in the office was there to answer the phone so nothing ever got done. Nothing bot stalling and stalling and nothing ever gets done. Really a poor company with no follow up or good communication. Would never hire them again, too many lies and no shows and nothing gets complete, very poor company that doesn't give a dam. Never again. STAY AWAY!

• hail7
• crew6
• project manager6
• gutters5
• communication5
• siding4
• bill3
• home3
• roof inspection2

14 more of the 22 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Jason Williamsa week ago

  CBX was awesome to work with for our new roof. We were amazed at how fast and efficient their crew was. David was our project manager and he communicated with us throughout the whole process.

• 5 out of 5Charlie T2 weeks ago

  Had a free hail inspection done by Josh. Quick, friendly, and very professional. Would highly recommend

• 5 out of 5Ed Tesser2 weeks ago

  Excellent service by Josh on my free roof inspection. Very professional. Definitely will recommend to neighbors who also got hail damage from that last storm.

• 5 out of 5Charlene Taylor2 weeks ago

  Such an excellent company! Josh Irby came today and did a free inspection of the hail damage to my roof from that crazy storm on the 23rd. He was so nice and professional, he totally made this a much less stressful experience. I cant recommend him and this company enough! Thank you Josh!!

• 5 out of 5Terrell Poole2 weeks ago

  Did what they said they would do! Really happy with them

• 5 out of 5RDLL2 weeks ago

  Justin was so easy to work with and professional. My free roof inspection was quick and he explained everything really well. Great customer service

• 5 out of 5Derek Calaway4 months ago

  I'm leaving this review nearly 3 years after installation because it's easy to be excited about a new roof before it's been put to the test. After an 80 mph microburst, a few normal Idaho winters, and one not so bad Idaho '25-'26 winter :), …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Brandon Reed4 months ago

  They were very easy to work with and we are very pleased with our new roof.

• 5 out of 5Matthew Miles4 years ago

  I needed some roof jacks repaired to satisfy a home inspection for a house sale. Reece Elmer of Columbia Basin scheduled a repair date did the work and gave me proof of completion to satisfy the buyer. Great service, I couldn't be mote pleased.

• 5 out of 5Alexis Andersen7 years ago

  Extremely kind service.

• 5 out of 5Nathan Kuchenbecker7 years ago

  Hunter has been great! He went out of his way to bring samples for my wife to see and was patient with our slow decision making. Roof looks awesome, can’t wait to see the fence gate and siding up next. Thanks again Hunter

• 5 out of 5Raleigh H7 years ago

  Caulin was my project manager and was great to deal with from the start. Always answered call and txts. Roof came out great!

• 4 out of 5Margaret Twohey7 years ago

  Working with Branson Balthrop from Columbia Basin Exteriors made the process of repairing our house from hail damage move along smoothly. The only problem we had was with subcontractors showing up announced; however, even they were nice and willing to work with us on times. They cleaned up after themselves and it looks like they did a great job.

• 1 out of 5Mel McVey8 years ago

  I called and asked for a bid on my siding. When the guy arrived he said he didn't do siding, he did roofs. I told him i specifically told the lady that answered the phone it was just siding that was ruined in the hail storm. The worker told me he would have the siding guy contact me and as of today....nothing. Very unprofessional.

• Licensed

  “…From One Of Our Expert Roofing Guides Licensed & Insured | Idaho RCE #41830…”

• Insured

  “…Expert Roofing Guides Licensed & Insured | Idaho RCE #41830 Proudly Serving…”

• Warranty offered

  “…We Promise to – Always have guaranteed upfront pricing, or fully disclose…”

• Free estimates

  “…We called CBX to give us their free inspection. They came immediately and explained…”

• Family owned

  “…were using because they are a small, family run business and we felt like we would…”