Best on Top Roofing

8 of the 27 one and two-star reviews we hold, most recent first.

• 1 out of 5Deb Marshalla week ago

  Don't use this company !! 1. put on the wrong coloured shingles which we accepted and allowed the job to continue as planned......our first mistake ! …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We have reviewed our records and have been unable to locate a customer record of your name or an incident matching that description. Please contact us at info@bestontop.ca so we can investigate and assist further.

• 1 out of 5Gerry ThomasenEdited a month ago

  Don't use this company! I'm an owner (of a unit) at a residential strata complex. We paid a $45,000 deposit to Best on Top Roofing in 2022. Over a year later there has been no work done, no return of the deposit, and no contact from Best on …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We are currently trying to resolve the roof issue with strata and will update this posting

• 1 out of 5Ryan Fyfe-Brown2 months ago

  Unfortunately quite a poor experience. I had a shed roof done by this company and it went well. I hired them again recently couldn’t be more disappointed. They re-roofed our double wide. First issue was not looking at the scope of the job and misquoting us, which I could understand, along with delays in starting the job. The real issues began when they attempted to have me pay full price despite not replacing rooftop venting/fixtures or flashing despite written promise to do the same. They offered me an insignificant discount as the work was already done stating they had unexpected difficulties with the flashing and that the roofer just wasn’t told that replacement was in the written contract. I insisted that the flashing get replaced and in the months waiting to have them out my roof flooded through the flashing. This is despite them insisting everything was fine and didn’t need to be replaced. I was out of country and had to fly home early when a friend found my living room flooded. Dan told me “call me when you’re home to sort it out” despite being aware that there was ongoing flooding. His response when he did finally come out was “I wish you waited longer our insurance only covers over $10K worth of damage”. After attempting to deny responsibility and stating it was old water damage despite water pouring through screws at the flashing level, Dan finally accepted responsibility. He then agreed to prioritize replacing the flashing. Not sure how it occurred, but his roofer stated that Dan ordered the wrong flashing angled at 130 degrees causing it to stick off the home. Instead of reordering they started installation without discussing and when the issue was raised said “now you don’t need gutters”. Their plan was then to return after siding and put grommets in to make it sit flat (which of course allows a number of entrance points for water again). For all this we agreed to reduce the original price by $100 per roofing vent not replaced, and $1000 on the total j

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your feedback. We are sorry to hear that you are unhappy with how we addressed this matter as our goal is to provide a positive outcome for our clients. While we understand we fell short of your expectations in this instance, we appreciate your feedback to help us improve our processes moving forward.

• 1 out of 5joe Mickey4 months ago

  They put a friggin tarp on my roof and said it was insured and they would be back in a year to repair my roof not impressed so we are going to another roofer

• 1 out of 5Brent HineEdited a year ago

  Best on Top began reroofing our single wide mobile home and two sheds in October 2024 and we are still chasing the business owner to provide completion. Main roof - torch on - has been patched, but poorly (eg. poor bonding in places, no …

  Google cut this review short. The full text is on their Google profile.

• 2 out of 5QC Chalets2 years ago

  Very nice crew, but what was to be a 3 day job is now approaching the end of week 3 and still no word on when I can expect someone to come complete the job. No ridge cap on, no gutters done, some shingles still off, stuff still lying around (incl. nails), no communication. Very frustrating. Lowest price but I guess you get what you pay for.

• 1 out of 5James DaysEdited 2 years ago

  They OWE OUR CONDO $40,000! Like many other people have noted, this business is a total scam and should be shut down by police or governments. They are taking deposits and not doing the work. AVOID

• 1 out of 5Tricia Solomon-Busch2 years ago

  This company has made off with $45,000 of our Strata money for a roof replacement that never happened. Bunch of thieves!!!

  Reply from the business

  We are trying to shcdule a meeting to go over with strata xan you help to facilitate.

• warranty10
• large project8
• efficient crew7
• roofing crew6
• personable staff4
• knowledgeable estimator3
• top quality materials3
• expert staff3
• diligent installers2
• cedar shake roof replacement2
• torch on roof2

14 more of the 140 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5David Ayre4 weeks ago

  We had some roofing issues that came up in a house inspection during the sale of our home on Gabriola. We called around for someone to come out to do an estimate and Dan and Eric from Best On Top came out right away. They were able to …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5mack daddya month ago

  Wow they just did my roof and they were so fast! Their crew were unbelievably hard workers and very friendly. The company was very responsive to messages right away. Very fairly priced. Darcy the crew foreman was very organized and hard working.

• 5 out of 5The Marshala month ago

  We had a 14 year-old roof that was failing prematurely due to materials chosen for use by the builder. We had asked for input and quotes from a number of roofers, and i certainly learned quite a bit as that process progressed. I had reached out to roofers that had been referred to us by other trades, and through online reviews. I had contacted Best on Top mainly from the positive online reviews and ratings; their price came in the middle of the quotes I received. We ended up going with Best on Top due to the thoroughness of the quote, the willingness to adjust it as questions and additional items came to light, and staying in step with us as the final quote (workorder) was finalized. Also, a big part of our decision was the shingle manufacturer-backed warranty on the materials and installation. The team was in and out within about a week, the work was efficient and as-agreed. They were respectful, answered our questions as things progressed, and did a great job cleaning up at the end. I would highly recommend them.

• 5 out of 5Tony Petelyckya month ago

  great guy gave me some great advice

• 5 out of 5Russell Richards3 months ago

  Had my roof done in 2019 and they did a spectacular job. In 2026 they were even able to dig up my invoice from 7 years ago! Awesome customer service. I highly recommend this company

• 5 out of 5Andrea George3 months ago

  This was our second roof installed by Best on Top, 9 years ago our shed and last week our house. We love that we were able to get the same shingles which allows us to have a uniform look. Great job done by Darcy and his crew. Thank you.

• 5 out of 5Tristan Brodtrick3 months ago

  Top notch experience from start to finish. Dan was out the same day that we called him and had a quote back to us before the end of the day. Darcy and his worked through Saturday and Sunday to get the job done. 10/10 would recommend.

• 5 out of 5David Green3 months ago

  Dan and his crew led by Jason did a great job on the roof. Yard was clean, crew efficient, and product looks great.

• 5 out of 5Linda Koshman4 months ago

  Wonderful service. On time and prepared. Adrian was terrific! His choice of hockey teams is perhaps a bit questionable. However his work and dedication to the job is superb. …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Lila Pitman4 months ago

  Great business .Great prices and Awesome work.Great communications.Highly recommended.Thanks Daniel and team.

• 5 out of 5Ron Depner8 months ago

  I rent an office downtown and the roof has been leaking there in heavy rains for years. Countless roofing campanies came to "repair" the problem, at the landlord's significant expense. New torch on. New flashing. More torch on.. Different flashing. Dan at Best on Top came and gave the place a proper assessment and did some work to try to patch thinga up during a rainy couple of weeks last year. It helped but didn't entirely solve the problem in the short term. They came back last week after learning it was still an issue, and they finally solved this issue! My most positive feedback is reserved for the roofer Adrian. He was simply incredible. He was so respectful of our business needs, so fun to deal with in the midst of this tough time, always going the extra mile, and keeping communication open. His sense of humour, his old school values of respect, common sense and plain kindness were hugely appreciated. Thanks to Best on Top for being the best. And thanks to Adrian for being the best of the best!

• 3 out of 5Philip P (DjFIL007)9 months ago

  Previously posted as a 5-star review, now revised due to multiple after-install concerns that have come up. I still will stand by the high quality materials that was used during the install and the original install project was completed in …

  Google cut this review short. The full text is on their Google profile.

• 5 out of 5Clay Venne10 months ago

  Very knowledgable and provided a fair rate. Absolutely enjoy doing business with. Kudos to dan who provided us with some materials on the house. No pun intended.

• 4 out of 5Vladimir Grigore11 months ago

  Best on Top is the most successful roofing company in the Nanaimo area, and sometimes success comes at a cost, as the overhead to manage several teams working across different projects at the same time can lead to challenges in managing timelines and communication with the end customer. However, their dedication to the customer makes up for it, and there is a reason the name Caroll Swartz shows up many times in these reviews. He will personally go the extra mile and make sure things will get done to the customer's satisfaction and get in front of any challenges arising during the project execution

  Reply from the business

  Thank you very much for the kind words Vlad we are happy to be of service in the area. I will continue to strive to be better every single time. We appreciate your business and the opportunity to serve.

• Licensed

  “…always choose a company that is licensed, is covered by Workers Compensation…”

• Warranty offered

  “…Warranty Roofing Flat Roofing Metal Roofs…”

• Free estimates

  “…Just call us. CALL US FOR A FREE ESTIMATE NOW Reputation for quality and…”

• Financing available

  “…Financing Options are available. Best on Top Roofing…”

• Mentions the BBB

  “…The Better Business Bureau warns that, in the case of…”