Bartlett Brainard Products Co.

All 3 of the one and two-star reviews we hold for Bartlett Brainard Products Co., most recent first.

• 1 out of 5T LEdited 9 months ago

  You came out to quote a job. You criticized work that others had recently done. Others who had done a very nice job with zero arrogance unlike what you brought to my house. Your attitude was undesirable, unfriendly and it seems you were not terribly interested in doing a smaller job at all. That is no problem, after quoting with others it is apparent you don't know what you are talking about anyway. I was going to keep these comments to myself but unfortunately you seem to not like any bad review and criticize those that give you one and that should have been my first clue to not call you for a quote in the first place but I gave you a chance. Glad all of that is working for you. Have a nice day.

  Reply from the business

  TL - not sure who you are and why you are reviewing my company.. We have not done work with you.

• 2 out of 5Emily Kenney2 years ago

  Two stars because they were able to have someone come out and look at my door the same day I called. The guy that showed up was a salesman, not a contractor, who wanted me to order a whole new custom door, but told me he would talk to the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Unfortunately Ms. Talbot our new salesman did not have the knowledge in the field to confirm repairs could be done. We are not a handyman service and therefore, he suggested a new door. We apologize for the misunderstanding. Next time please reach out to the owner personally, Cathy Davis. She has over 40 years experience and might have been able to assist you more thoroughly.

• 1 out of 5Tim Hendrickson2 years ago

  The website says “Window Installations- No matter how large or small your window project might be, we can provide you with the window installation services that your home needs”. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Sorry you got the impression we were handyman services - we are an exterior remodeling contractor installing products purchased from us. We apologize if it was misleading for you.

• siding7
• window installation5
• professional crew5
• thorough estimate2
• screened porch2
• storm damage repair2
• trim work2
• neat crew2
• responsive staff2
• speed of work2

14 more of the 20 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Peter Katza year ago

  Cathy and her crew at Bartlett Brainard Products have once again proven why they are the premier home remodelers in West Hartford. Our 30 year old deck had seen better days and with Cathy's input we came up with an improved design that …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Many thanks for the kind words! The deck is so pretty - just don’t invite Mr. Bear to join you!

• 5 out of 5Pete Kennedya year ago

  We’ve been very happy with the window work provided by Bartlett Brainard. We’ve used them twice and I’d definitely recommend them.

  Reply from the business

  Thanks for your kind words.

• 5 out of 5Emanuela Aresco Vernilea year ago

  I loved working with Cathy. She came to my home prepared and knowledgeable. We needed to replace our front door but I wasn't sure what style I wanted. Cathy showed me different options on her iPad and helped me decide on the perfect front door. The installation was completed in one day and the crew was professional and neat. I would highly recommend Bartlett Brained!

  Reply from the business

  Thanks for your kind words. It was a pleasure to be able help enhance your front entrance. I love the color!

• 5 out of 5Sandy Zrakasa year ago

  From my first meeting with Cathy to get an estimate for new windows in my home to the completed project, the process with Bartlett Brainard was easy and seamless. The quality of work and craftsmanship of the crew was outstanding. The …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Many thanks Sandy for your kind words! We appreciate the wonderful review.

• 5 out of 5Rick Ta year ago

  Bartlett Brainard did a fabulous job on the exterior of my home! The project included new roofing, siding, gutters, and several window replacements. We were reluctant to replace our cedar siding with vinyl, but we worked closely with …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for the kind words Rick. Your home is so charming - looks great!

• 5 out of 5Mary Ellen Jacobs2 years ago

  The Bartlett crew was very professional in all aspects of our window installation. They worked together efficiently and smoothly and left our home, both inside and out, as clean, if not cleaner, than when they started. Our new windows are …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Many thanks Ms. Jacobs! Our employees really try hard to please. Very glad you are happy with the end result.

• 5 out of 5Lillian R2 years ago

  I would highly recommend Bartlett Brainard for your roofing needs. Josh did a great job of explaining the process and the materials that were going to use for the roof. He helped me pick the right tiles with my color preferences. I never felt Josh was pushing me to go with this company. Cathy helped me deal with my insurance company and was always there to answer my questions. The roof installers took good care of my yard and left it spotless. They even moved my outdoor decorations away from the house so nothing would get damaged. I am very pleased with my new roof. It was stress free from beginning to end. Thanks so much Bartlett Brainard!

  Reply from the business

  You are quite welcome Lillian. Williamsburg gray was a perfect choice for your home. We appreciate your kind words.

• 5 out of 5Jennifer Fleet2 years ago

  We had an excellent experience with Bartlett Brainard. We primarily worked with Josh who patiently guided us through choosing new doors and hardware. The folks who did the installation were all professional and friendly. There was one …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thanks for your business Jennifer! Remodeling is full of surprises! Never a dull moment! The doors look wonderful!

• 5 out of 5Rebecca Baldassarri2 years ago

  We are extremely happy with our new roof from Bartlett Brainard! From start to finish, Josh was very professional and helpful, and he ensured that all aspects of the project flowed seamlessly. Also, a big thank you to the team that installed our roof! We appreciate your dedication and hard work, and also appreciate the thorough clean up once the project was completed. We look forward to enjoying our new roof for many years to come!

  Reply from the business

  Thanks Ms. Baldassarri! We appreciate your business!

• 5 out of 5Barri2 years ago

  My older home needed exterior structural repairs. Bartlett Brainard reconstructed the roof over the patio, replaced rotting soffits and fascia, and reinstalled gutters. Their work is high quality, they don't take shortcuts, they make sure …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We appreciate the kind words Barri! Our staff is the best - we agree!

• 5 out of 5Gerard Barrieau2 years ago

  We did a window project with Bartlett Brainard and they were spectacular! Josh came out and did a great job explaining the process, measuring, and offering options. Karen has tremendous experience and was a pleasure to deal with. The crew doing the replacement of the windows and the crew doing the outside siding were friendly, professional and incredibly clean and organized. A company with old time outstanding service.

• 5 out of 5David Schonfeld2 years ago

  Bartlett Brainard repaired siding damage to our garage. Karen was very responsive on the phone, Josh did a careful job of estimating the project, and Dennis did a faultless job of removal and replacement. We are pleased at how quickly the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your kind words Mr. Schonfeld.

• 5 out of 5Linda Rauchle2 years ago

  Recently, I was in need of a new roof on my home. Cathy and Josh (and Karen) were extremely professional throughout my entire roofing experience. They worked with me to have the roof done in a timely manner. The contractor they used was tremendous! They stripped off the old roof and completed the job seamlessly! I am so happy with my new roof. Their attention to detail is exactly on point. I HIGHLY recommend Bartlett Brainard for any roof or other jobs that need to be done.

  Reply from the business

  Thank you Linda! We love how the roof looks and we are so happy that our roofing crew did a great job for you.

• 5 out of 5Randy Huang2 years ago

  Appreciate the quick response to fix the roof! Very pleasant experience.

  Reply from the business

  Thank you Mr. Huang. Hopefully the emergency service call worked! So much rain this season - ugh!