ALLEN & DEANS GUTTER SERVICE, INC.

All 4 of the one and two-star reviews we hold for ALLEN & DEANS GUTTER SERVICE, INC., most recent first.

• 1 out of 5Oscar Canon7 years ago

  They have a poor record-keeping, horrible to follow up and truly no a reliable company. Ended up going with a different company even after thinking I have everything good and scheduled for 2 months. Agree with the previous review, Terry doesn't do a good job calling back nor answering the phone.

  Reply from the business

  Hi Oscar, I’m truly sorry to hear about your experience and appreciate you taking the time to share it. We clearly missed the mark in communication and follow-through, and I take full responsibility for that. Your feedback is being taken seriously, and we’re reviewing our scheduling and follow-up processes to ensure this doesn’t happen again. I understand how frustrating it is to feel let down after planning for weeks, and I regret that we didn’t deliver the reliability you deserved. Sincerely, Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• 1 out of 5Patrick F9 years ago

  I cannot get them to call me back. I have called the office several times. The lady that answers assures me that someone will return my call, but no one ever does. It's sad. I have used them in the past with great results, but I guess they dont value their customers. Unfortunately, I do not recommend them!!

  Reply from the business

  Hi Patrick, I’m really sorry to hear about your experience and appreciate you taking the time to share it. It’s especially disappointing knowing you’ve had great results with us in the past — we should have done better in honoring that … More

• 1 out of 5john johns10 years ago

  Never showed up to do the job. The woman is a complete jerk and very "matter of fact" she shows lack of care for anyone. I would not do business with them. Period.

  Reply from the business

  Hi John, I’m really sorry to hear about your experience and appreciate you taking the time to share it. It’s clear we fell short in both communication and follow-through, and I take full responsibility for that. No one should feel dismissed or disrespected when reaching out for help, and I regret that your interaction left you feeling that way. Your feedback is being taken seriously, and we’re reviewing how we handle scheduling and customer service to ensure this doesn’t happen in the future. Sincerely, Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• 2 out of 5Reid Hinson13 years ago

  These guys might do great work but I would never know since they wasted so much of my time! I saw good reviews of them online and so reached-out to make an appointment but they never showed-up. They then called to apologize for the no-show …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Reid, I’m really sorry to hear about your experience and appreciate you taking the time to share it. We clearly failed to follow through in a way that respects your time and trust, and I take full responsibility for that. No one should be left waiting or wondering, especially after multiple attempts to coordinate. Your feedback is a wake-up call, and we’re actively reviewing our scheduling and communication processes to ensure this doesn’t happen again. I understand your frustration, and I regret that we didn’t deliver the reliability and transparency you deserved. Sincerely, Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• roof replacement8
• roof installation8
• honest owner3
• gutter guard cleaning2
• leak repair2
• fascia repair2
• downspout installation2
• color selection2
• knowledgeable suggestions2
• shingles2

14 more of the 23 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Brenda Yarbrough3 months ago

  I have used them in the past. Had my roof replaced. Good communication. Reasonable priced. Did an amazing job. Done in one day. Did a wonderful job with cleanup. Highly recommended

  Reply from the business

  Thank you so much for the wonderful review, Brenda. We truly appreciate you taking the time to share your experience. We’re glad to hear the communication, pricing, and one‑day completion all met your expectations — and that the cleanup and final result left you satisfied. Our team works hard to deliver a smooth, stress‑free process from start to finish, and it means a lot to know we earned your recommendation. If you ever need anything in the future, we’re always here to help. Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• 3 out of 5Keith Cook4 months ago

  They installed a metal roof for us on an addition. We noticed items that needed looked at and they agreed to go on the roof and inspect it, after seeing pictures and it in person. The metal roof was still hot (summer time). They were to …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Keith, thank you for taking the time to share your feedback. We’re very sorry to hear about the delays and the frustration this caused. That’s not the level of communication or follow‑through we aim to provide, and we appreciate you bringing it to our attention. We’d like the opportunity to make this right and ensure your metal roof is fully taken care of. When you have a moment, please reach out to our office so we can schedule a visit and close the loop properly. Thank you again for your patience — we look forward to resolving this with you. Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• 5 out of 5Gerald Sullenberger7 months ago

  Allen & Deans was outstanding from start to finish. They replaced our 25-year-old roof & gutters and truly went above and beyond with both workmanship and communication. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Gerald, thank you so much for taking the time to share this incredible review. It means a great deal to our whole team. We take pride in giving homeowners clear guidance and honest options, so hearing that his consultation and communication made the process smooth for you is truly appreciated. We’re also thrilled that our crew’s care, efficiency, and cleanup stood out — protecting your property and delivering top‑quality workmanship are core values for us. Enjoy the peace of mind that comes with your new roof and gutters, and please know we’re always here if you ever need anything down the road. With appreciation, Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• 5 out of 5James Smith8 months ago

  The repair people did a great job. They are very skilled

  Reply from the business

  Thank you, James — we really appreciate you sharing this. Our repair team takes a lot of pride in their craftsmanship, and it means a lot to hear their skill made a strong impression. We’re grateful for the opportunity to help and are … More

• 5 out of 5John Sabiston9 months ago

  Matt and his team were very proactive and professional. Were able to work me in quickly and delivered a great product. Highly recommend.

  Reply from the business

  Thank you so much, John, for the fantastic 5-star review! I’m glad we could be proactive, get you scheduled quickly, and deliver the quality you were looking for. Your recommendation means a lot to us, and we’re proud to have earned your trust with both professionalism and results. Always here whenever you need us again! With appreciation, Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• 5 out of 5Debbie Hoal10 months ago

  Allen & Deans installed our roof in 2017. We have a lot of pine trees around our house and we call them every fall to blow off the accumulated pine needles from our roof and gutter guards. They arrive within 2 days and leave the roof, …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much, Henry & Debbie, for your continued trust in Allen & Deans over the years. It means the world to us that you’ve relied on our team not only for your roof installation back in 2017, but also for seasonal maintenance to keep your home protected from pine needle buildup. Serving homeowners in Holly Springs — especially in tree-lined neighborhoods like yours — is exactly why we prioritize fast response times and thorough cleanup. We’re grateful for the opportunity to care for your roof, gutters, deck, and porch, and we’re always here when you need us. Thanks again for your kind words and loyalty! With appreciation, Matt Maresh Owner Allen & Deans Gutter Service, Inc.

• 5 out of 5Eric Klang11 months ago

  We had three companies give us estimates to replace the shingles on our roof. Allen & Deans was not the lowest estimate but they seemed the most professional. We were very happy with their work at the time and now, nine years later, they …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Eric, Thank you for the kind words. We appreciated the opportunity to work on your roof project. Best regards, Matt Maresh

• 5 out of 5J G11 months ago

  Excellent workmanship and value.

  Reply from the business

  JG, Thank you for your feedback. We truly appreciated the kind words. … More

• 5 out of 5Raj Gopalakrishnan11 months ago

  Good to work with this team. Carefully listen to our problem and provide the cost effective solution.

  Reply from the business

  Raj, I am glad we were able to help resolve with the gutter problems. Best Regards, Matt Maresh

• 5 out of 5Douglas Byars11 months ago

  Easy to work with and excellent warrantied work. Highly recommend.

  Reply from the business

  Hey Douglas, Thank you for your kind words and for trusting Allen & Deans, Inc! We’re thrilled you had a great experience with our team. Whether you need gutter repairs, seamless gutter installation, roof repairs, or … More

• 5 out of 5Samuel Barbera year ago

  Matt was great to work with, very informative, and did it all at the best price point in Raleigh. Highly recommend him for any and all gutter work!

  Reply from the business

  Sam, We enjoyed having the opportunity to work with you on the Half-round gutter. We appreciate the feedback. All the best, Matt Maresh

• 5 out of 5Susan Hertza year ago

  Allen and Deans was wonderful to work with for my gutter replacement. I highly recommend them!

  Reply from the business

  Susan, Thank you for giving us the opportunity to work on your 6” gutter project. … More

• 5 out of 5Elizabeth Jacksona year ago

  Allen and Deans' owner is honest, and he gave me a reasonable price for replacing my roof. His workers. His roofers are careful and polite, and now, I have a great new roof.

  Reply from the business

  Elizabeth, We appreciated the opportunity to work on you roof project. Also, we appreciate your support and feedback. Best Regards, Matt Maresh

• 5 out of 5Teresa Parkera year ago

  I have always received A+ service at Allen & Deans. Professionals in every department… from the quote process to the job completion… 5 stars all around! As a homeowner and a landlord, they’re my go-to for gutters and roofing needs.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Teresa, Thank you for the kinds words about our roof and gutter services. We thank you … More

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• Warranty offered

  “…Post‑job inspection and cleanup with warranty and maintenance guidance. Protecting…”

• States a founding year

  “…in Raleigh, Cary, and Chapel Hill Since 1999, Allen and Deans Gutters Service has…”