5 Star Service

The only one or two-star review we hold for 5 Star Service.

• 1 out of 5Tradd Hankins4 years ago

  I wasn't a big enough customer

  Reply from the business

  Tradd, thank you for your feedback. We understand your concerns and apologize if we weren't able to assist with your minor cosmetic repair. Due to high demand for our services, we are sometimes unable to take on smaller projects. However, we always strive to offer alternatives and provided you with a contact who could potentially help with your needs. We regret any inconvenience this may have caused and value your understanding of our situation. Your satisfaction is important to us, and we're committed to maintaining high standards of customer service

• siding replacement22
• window replacement15
• roof replacement8
• timely completion8
• gutter replacement6
• james hardie lap siding5
• masonite replacement4
• decking replacement2
• screen porch repair2
• smooth installation2

14 more of the 76 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Rebekah Parker4 months ago

  Working with 5 Star was truly an enjoyable experience. Our old home had lots of unexpected problems arise and the experts at 5 Star knew exactly what to do. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for sharing this, it really means a lot to our entire team 💙🏡 We know unexpected issues can come up in older homes, so we’re glad we could guide you through the process and help everything come together smoothly. It’s especially meaningful to hear that you felt comfortable and at ease while we were working in your home. That’s something we truly care about. We’re so happy you’re loving your James Hardie siding, new windows, and doors, and that everything turned out the way you envisioned. Clear communication and respect are just as important as the work itself, and we’re glad that stood out throughout your home exterior project in Cary. We appreciate your trust and your recommendation, and we’re so glad you’re happy with the final result!

• 5 out of 5Danielle Segretto4 months ago

  The most reliable and responsive contractor I’ve ever worked with! Vinny and crew did an incredible job siding our entire house, replacing two windows with a sliding door and building a fully trex deck that is beautiful. They also redid …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  This truly means a lot to us! Thank you for taking the time to share your experience! It was a big project, and we’re glad everything from the siding and windows to the deck and gutters came together the way you envisioned. Vinny and the crew always aim to deliver that level of detail on every home exterior project in Cary. Being available even after the job is done is something we take seriously. Thanks again for your recommendation, and enjoy your home! 🏡

• 5 out of 5Rodney Burgess4 months ago

  Team did an awesome job!!! and they were efficient. Very happy with the outcome. Thanks Vinny and team.

  Reply from the business

  We appreciate it . Thank you so much Rodney! 😊 We’re glad to hear you’re happy with how everything turned out and that the team kept things efficient from start to finish. Vinny and the crew take a lot of pride in every James Hardie siding installation, and this means a lot to us. Thanks again for trusting 5 Star Service! 🏡✨

• 5 out of 5Dustin Goff7 months ago

  I would highly recommend 5 Star to anyone looking to get their siding done. Luke and Vinny were excellent to work with, always in communication and their attention to detail was so appreciated! Hands down one of our best experiences with any home repairs/upgrades!

  Reply from the business

  We really appreciate you sharing this. Thank you! It’s great to hear Luke and Vinny made the process easy and kept everything on track throughout the project 😊 A smooth experience and strong attention to detail are exactly what we aim for on every siding project in Cary, so this means a lot to our team. Enjoy the new look of your home, and we’d be happy to help anytime in the future! 🏡✨

• 5 out of 5Yi Zhang8 months ago

  Vinny was great to work with. We hired him to help us to inspect the roof of a house we were purchasing. He did a really thorough job inspecting every inch of the roof and the attic space. His report helped us better understand the roof …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share your experience! We’re glad we could help during such an important step in your home purchase 😊🏡 We take a lot of pride in being thorough, from detailed inspections to making sure every roof replacement in Cary is completed with care and attention to detail. It’s great to hear the report helped you feel confident moving forward, and that the project went smoothly after closing. Thank you again for your trust and recommendation. We look forward to helping you with any future roofing or siding needs!

• 5 out of 5Lori Kelley11 months ago

  Vinny is very thorough and professional in his work. If something didn't work for me, they always came out and made adjustments until I was happy. I love the way my house turned out. I recommend 5 Star Service without reservation.

  Reply from the business

  Thank you so much for your thoughtful review! We’re so glad to hear how happy you are with the final result. It means a lot to our team 😊🏡 Vinny truly takes pride in his work, and making sure every detail meets your expectations is exactly what we aim for on every home exterior project in Cary. We really appreciate your trust and your recommendation. It was a pleasure working on your home! Thank you again for choosing 5 Star Service ⭐️⭐️⭐️⭐️⭐️

• 5 out of 5Sarah K11 months ago

  We love our new windows!! Luke and Vinny made sure everything was done smoothly. When we are ready to have new siding and new roofing we will have them help us with that too.

  Reply from the business

  Thank you so much for your kind words! We’re so happy to hear you love your new windows 🪟😊 Luke and Vinny will really appreciate the shoutout — they always make sure every window replacement project in Raleigh goes as smoothly as possible from start to finish. We truly appreciate your trust in our team, and we’d love to help you again when you’re ready for your siding and roofing upgrades 🏡 Thanks again for choosing 5 Star Service!

• 5 out of 5Bonnie Kuncea year ago

  Contacted 5 Star Service this Spring for a quote to complete Phase 2 of a renovation on our 1979 Cary ranch house we purchased in Fall 2024. We had just come off a really nightmare experience with another contractor who …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to share this Bonnie— your kind words truly made our day! We know how hard it is to trust someone with your home after a difficult experience, and we’re so grateful you chose to give us that opportunity. Working on your beautiful home was a pleasure from start to finish, and seeing the transformation come to life right alongside you was incredibly rewarding. Knowing that you not only love the results, but feel confident and excited to continue with us into Phase 3 means everything to our team. You were a joy to work with, and we can’t wait to come back and create something amazing again. Thank you for believing in us and for trusting us with your home!

• 5 out of 5Jack Waldera year ago

  I had some major repairs needed to appease new owners, and was very short on time, 5 Star and their team not only was able to help me, but the work was absolutely fantastic, I needed sidings and window that was in bad shape and they were …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much Jack for your feedback! We understand how stressful tight timelines and major repairs can be, so it meant a lot to us to be able to step in and help you. Working on your home and knowing we helped provide peace of mind for you and the new owners was truly rewarding for our whole team. We always aim to go above and beyond, and it’s wonderful to hear that made a difference for you. It was a pleasure working with you, and we’re here anytime you need us in the future! ⭐⭐⭐⭐⭐

• 5 out of 5Julie Blasa year ago

  We got vinyl siding with decorative shake. The owner, Vinny, created a beautiful design that matched the architecture of our house. He was knowledgeable and easy to talk to. He immediately answered all of our questions throughout the …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much Julie for your kind words and for trusting 5 Star Service with your home! It was truly a pleasure working with you and with Michael to bring your vision to life. We take great pride in delivering high-quality craftsmanship and personalized service, and we're thrilled to hear that you had a great experience with Vinny, Dave, and the crew. Your satisfaction is our top priority, and we’re so happy that you love the final result. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your beautiful new siding

• 5 out of 5Nancy Pentza year ago

  SCOPE OF WORK: Vinny and his crew replaced all Masonite siding, trim and fascia withJames …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Nancy, thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you had a positive experience and that our work met your expectations. Your feedback means a lot to us, and it’s always rewarding to know that our efforts have made a difference. We truly appreciate your support, and we hope to have the pleasure of working for you again soon in other projects you may have for your home. If there’s anything you need or any way we can assist you in the future, don’t hesitate to reach out!

• 5 out of 5Meghann Baynona year ago

  5 Star did some fantastic work on our old home about 15 or so years ago (windows and siding). The house looked fantastic and the siding appeared seamless. We, foolishly, hired a different company to do work on our new home a few years ago …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Meghann thank you so much for your kind words. We’re thrilled to hear that you had such a positive experience with us. Your feedback truly brightens our day. We really appreciate your support and can’t wait to serve you again in the future. If there’s anything else you need or any way we can assist you, please don’t hesitate to reach out.

• 5 out of 5Elaine Ma year ago

  Above and beyond is an understatement. Fantastic to work with, great communication, work ethic, and skill. Genuinely cared about getting all of our issues resolved and did not stop until they were. Feels great to finally have found someone in the area that I can rely on to call again if I need them!

  Reply from the business

  Hi Elaine, Thank you so much for your amazing review! We really enjoyed working with you and making sure everything was taken care of the right way. Hearing that you feel comfortable calling us again means the world to us. We truly appreciate your trust and please don’t hesitate to reach out if we can ever help in the future!

• 5 out of 5Brian Ferslewa year ago

  Contracted to fix issue with existing shutters. Easy to schedule with, showed up on time and were very courteous. Definitely recommend.

  Reply from the business

  Brian we’re glad scheduling was easy and that our team could promptly and courteously take care of your shutters. It was a pleasure working with you, and we truly appreciate your recommendation. If you ever need anything else, don’t hesitate to reach out!😉 ⭐⭐⭐⭐⭐ …

A well-maintained roof helps protect your home from weather, moisture, and other potential damage throughout the year. This week is a great reminder to check for signs of roof wear, including missing shingles, damaged flashing, or leaks. Regular roof inspections can help identify issues early and extend the life of your roof. At 5 Star Service, we help homeowners with roof inspections, roof repairs, and roof replacement services throughout the Triangle area.Jun 9, 2026

• Licensed

  “…Licensed & Insured Fully licensed and…”

• Warranty offered

  “…count on, meeting and exceeding all warranty expectations. Learn More About Five…”

• States years in business

  “…With over 25 years of experience in the siding , window…”

• Financing available

  “…Easy Financing Available for Roofing, Windows, Siding &…”

Their site also states: insured, free estimates.