Waypoint Inc.

The only one or two-star review we hold for Waypoint Inc..

• 1 out of 5Max McGeeEdited 2 years ago

  Waypoint put down a rolled roof on my house two years ago. They also had to fix portions of the wood. They failed to properly secure a rafter and it failed a home inspection. They have been aware of this since August 2022. The owner, Brandon, came out, looked at it and stated he would come back and take care of it. Never did. Since then I also developed a leak in my family room. The other owner came out and went on the roof. Someone forgot to remove about 2 feet plastic tape at the top of one roll, meaning there was no seal. I have popcorn ceiling falling on my floor, even though they say they fixed it last December. In December 2023 the owner also stated that someone would be back out in 7-10 days to fix the rafter and fix my ceiling. It's July 2024. Still not fixed despite multiple calls. Stay away. I finally put in writing (email) everything that has happened. Still have a leak. Still have popcorn ceiling falling. Still haven't fixed rafter issue. Gave them two days notice to contact me or I would be forced to take them to court. Called the office to make sure they received the email. They didn't respond. They don't care. Stay away. They have a "Lifetime Workmanship Warranty", but they don't stand by it.

• roof repair2
• workmanship2

6 more of the 7 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Brad Boultona year ago

  Based on the degree of professionalism and knowledge, from my initial contact through completion of my new metal roof, Waypoint earned a top rating. I would not hesitate to recommend them for roofing work. BB

  Reply from the business

  Hi Brad, thank you so much for the review!! It was such a pleasure working with you.

• 5 out of 5Stephen Rutledgea year ago

  Great company and craftsmanship. Delivered the work they promised. Would definitely recommend them for your roofing needs.

  Reply from the business

  Hi Stephen and thank you so much for your kind words.

• 5 out of 5Nancy Abnera year ago

  Waypoint roofing, as always, greatly exceeded my expectations. Brandon and crew go far above and beyond. It is so rare these days to find someone who really cares, is honest, does what they say, shows up on time and does a great job….and at a fair price. They have done three roofs for me now…..each one had some unique considerations, but on each one, they did a fantastic job.. I would highly recommend them💕

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Hi Nancy and thank you so much. It is always a pleasure working with you. Have an amazing rest of your day.

• 5 out of 5nathan cox2 years ago

  Handsdown excellent workmanship and customer service. They installed a white metal roof on my home in Rockledge and it came out PERFECT. They did EXCELLENT with clean-up and no nails in our tires/ yard! They are also one of the few rare companies that have a LIFETIME workmanship guarantee on their roofs! AND They use a GREAT products for Dryer Vent's Covers for rooftop applications called, The Dryer Jack that's USA made and specifically designed for Dryer Vents. HIGHLY Recommend this company!

  Reply from the business

  Hi Nathan and thank you so much for this amazing review!! It was such a pleasure to work with you.

• 5 out of 5Beth Branch2 years ago

  I was nervous about dealing with roofers after hearing horror stories from friends. Waypoint was the opposite of every horror story. I was impressed with them from the very first call. They treated us with honesty and respect. The roof was completed as promised on time. The crew did a great job of protecting my property, leaving it clean and remant free, and my roof looks Amazing! Skip the rest and go straight to Waypoint!

  Reply from the business

  Hi Beth and thank you so much for the review. It was a pleasure working with you.

• 5 out of 5Dean Roberts2 years ago

  Brandon and his team did what all other roofer wouldn’t, without charging me through the roof! 100% peel and stick, replaced plywood when needed, professional work without the surprises. And the price was EXCELLENT

  Reply from the business

  Hi Mr. Roberts, Thank you for your review! We truly appreciate your business.