United Roofing Group LLC

8 of the 17 one and two-star reviews we hold, most recent first.

• 1 out of 5Deborah Kitchensa year ago

  I’m giving United Roofing and Exteriors LLC a 1-star- review because they do NOT stand behind their work AND they erroneously told us that we had to have the roof decking/roof sheathing replaced because it was too thin…all they had to do, we learned later, was to add/lay on top the correct thickness of plywood. We had a roof replaced by them in the Spring of 2022. Overall, except what I mentioned above, everything seemed to go well. In December 2024, we noticed 2 new water stains on our bedroom ceiling. When they sent someone out to take a look, he saw that when the roof was installed they had failed to put down some flashing around the dormer windows, so they fixed that and said they would return to paint the ceiling. They have never returned to paint the ceiling despite numerous calls and text messages. In Spring 2025, my husband noticed a leak from the roof during a rainstorm. He took a video, which I sent to the local owner/manager Yilbert who told me he would send someone out to fix and also paint the bedroom ceiling and we have heard NOTHING, despite sending several texts and calling and leaving voicemails. What good is a product, that has a 50 year warranty, if the people who installed it won’t fix the issues that they are supposed to fix? I have photos and a video that I would love to upload, except this site is not allowing me to do so.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Mrs. Kitchen, Thank you for taking the time to share your feedback. We sincerely apologize for the miscommunication regarding the repair of your roof. Our team did make two visits to assess the exterior, but we regret that we were unable to coordinate a time to meet with you for indoor access.We understand how frustrating this situation has been, and we are committed to resolving it. Please rest assured that we stand behind our warranty and are ready to assist you further. We would appreciate the opportunity to discuss this matter and schedule a convenient time for the necessary repairs.Thank you for your understanding, and we look forward to making this right.

• 1 out of 5Petter Andrew2 years ago

  Bad people and bad service. Please don’t do any work with these people. They are scammers .never answer your calls . They put me roof with 50 years warenty the roof is leaking in 1 year I call them to fix not answering unprofessional company. Please please don’t waste your money.

  Reply from the business

  Sir, you can try calling again or leave a phone number so we can call you back. We were not able to find you in our database as we don't have a client with that last name.

• 1 out of 5Daniel ChangEdited 2 years ago

  Horrible experience. Avoid at all cost!!! Cristian who is a sale representative knocked on my door on 4/29/23, insisted I get my roof checked and get a “free roof”. He said I wouldn’t owe anything out of pocket other than my deductible (remember this). Everything seemed fine and we started the process. I signed that day and I horribly regret it till this day. Insurance approved for new roof and the check came in around June for 25k, that’s when I gave him the check. That’s when all communication stopped. Reached out through text and calls for months and finally got our roof completed in late November. Fernado, who is also a representative took over all communications, after that he wasn’t much help as well. After checking out the work order and visual appearance, they installed the WRONG roof color. They said nothing can be done except a $1000 credit (deductible amount), I stupidly agreed since I’m zero out of pocket. Keep in mind, I sent multiple texts and calls to let them know which color I wanted. I even met Fernando at ABC to review samples and they still managed to get this wrong. This is when it gets weird, they kept asking me to call my insurance adjuster to approve the supplements. After calling the adjuster, they claimed the supplement was submitted by a third party and was denied 3 times. Adjuster said they were adding too many false supplements. My adjuster said he explained why it was denied every time and United/third party kept submitting the same documents. I’m assuming they aren’t competent enough or didn’t read anything! I then get a letter in the mail stating my house has a lien for 10.8k from the supplier (ABC Supply). I immediately call Fernando about the issue and he stated he wasn’t sure why this happened. But he also said it could because I didn’t help enough to get the supplement approved. Stated I need to put in effort as well. (This entire time I thought everything was done since they said I’m zero out of pocket and they already receive

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Dear Daniel Chang, We would like to express our sincere apologies for any miscommunication and frustration you may have experienced regarding the collection of your final payment. We understand that our attempts to reach out to you multiple times may not have been successful in receiving a response. We would like to clarify that your account was past due for several months, and as a business, it is essential for us to ensure all outstanding payments are collected. In order to facilitate the payment process, we worked with your insurance company to ensure they paid you directly, enabling you to settle the outstanding balance with us. We apologize if the explanation of this process was not clear and caused confusion. Please know that we value your business and strive to provide excellent customer service. We understand your frustration and apologize for any inconvenience caused. If there is anything we can do to address your concerns or assist you further, please do not hesitate to reach out to our customer support team. Thank you for bringing this matter to our attention, and we appreciate your feedback. We will take your comments into consideration as we continually work towards improving our communication and customer experience. Sincerely, Yilbert Ortega, CEO, United United & Exteriors LLC

• 1 out of 5Karen W2 years ago

  We decided on United Roofing because they have good reviews on google. Our sales manager was Heather Brown. She was very informative and explained the whole process and their pricing model. It sounded great at the time, low up front cost, payment would mainly go through my insurance, and premiums would not increase. This was November of 2023. They let us know that their roofers did not work through the winter and so we waited. In December Heather contacted us and told us she needed to temporarily switch jobs. She would give us her personal cell in case there were any issues. But ended up forgetting. In January we tried to contact Heather to see if we could get any updates on the project. They were supposed to communicate with insurance to get the money for the project. But she never got back to us. In late January we started calling regularly to get an update - sometimes weekly, sometimes daily. We finally got United Roofing to get a new manager assigned to us named Stephen. He called us to introduce himself, but that was the extent of our conversation. In late February we asked Stephen to see if there were any updates at all for the work to be done or on the conversation with insurance. He told us he would get back to us. We never got an answer. In late March Stephen told us he got into an accident so we stopped asking to give him time to recover and perhaps give United Roofing time to assign another manager. At this point we started looking up other reviews and discovered that other people had actually faced issues with communication as well. A lot of people gave their down payments and then were never contacted again. Other people who managed to get the actual roofing work started had to personally request additional money from their insurance for the work. And others said their premiums definitely increased. It is now June, we have called a few more times since late March and were always told they would get back to us. We have never heard back. At this po

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for sharing your detailed feedback. We sincerely apologize for the negative experience you’ve had with our company, and we appreciate your patience during this frustrating situation.It is concerning to hear about the communication issues and lack of follow-up you experienced, especially after the initial positive interactions with Heather. This is certainly not the level of service we strive to provide. We understand how important timely updates and clear communication are, especially during a project as significant as a roofing replacement.We take your concerns seriously and would like the opportunity to make this right. Please reach out to us directly at (703) 496 8729 , and we will prioritize your situation to ensure that we address your concerns and explore options for a resolution, including the possibility of your deposit.Your trust is important to us, and we hope to regain it. Thank you again for your feedback, and we look forward to hearing from you soon.

• 1 out of 5Gopalakrishna Inamti2 years ago

  Worst company. Roof leaks after some time and there is no support

  Reply from the business

  Thank you for sharing your feedback. We’re sorry to hear about your experience and the issues you've encountered with your roof. However, we would like to clarify that we do not have a record of you as one of our clients.We take all feedback seriously and aim to provide the best support possible. If you did have a project with us, we encourage you to reach out directly so we can address your concerns and assist you appropriately. Your satisfaction is important to us, and we would appreciate the opportunity to resolve any issues. Thank you for bringing this to our attention.

• 1 out of 5John B2 years ago

  Pros: - Sales person easy to work with on scheduling work and getting a crew out quickly to address a roof leak around roof vents. Cons: - Almost harassment-style sales calls to get more work added to the invoice that was nice-to-haves rather than must-haves. - Quality of the work to fix leak was 1 out 5 stars. I paid ($300+) before inspecting the work myself which is obviously not a good thing to do with any contractor, so shame on me. The very next time it rained I had the leak just as bad as before the work was performed. I finally took a look at the work and the caulking was very low quality - almost no effort given to fix the leaks with just a few squirts of caulk in a few areas with clearly visible gaps around the vents. I watched a few YouTube videos and bought a $6 tube of roof caulk and fixed the problem myself - after the recent heavy rains I've had no issues at all.

  Reply from the business

  Thank you for taking the time to share your feedback. We appreciate your acknowledgment of our salesperson's responsiveness and ability to schedule work quickly. We strive to provide competitive pricing, and we believe that our $300 roof repair is one of the best values in the industry.However, we are truly sorry to hear about your experience with the quality of the leak repair. It is disappointing to learn that the solution did not meet your expectations, and we understand how frustrating it must be to encounter the same issue after the work was completed. Your feedback regarding the caulking quality is valuable, and we will certainly address this with our team to ensure better standards moving forward.We also apologize for any feeling of pressure you experienced from our sales team. Our intention is to offer additional services that may be beneficial, but we understand that it should never feel like harassment.If you are open to it, we would appreciate the opportunity to discuss your concerns further and see how we can make this right. Please feel free to reach out to us directly at (703) 496 8729.Thank you again for your feedback, and we hope to have the chance to improve your experience with us.

• 1 out of 5Yazdan Movahedi2 years ago

  I want to express my dissatisfaction with the service provided by this company regarding the inspection and subsequent handling of my roof. Last year, we contacted your company to assess our roof's condition. Somebody names Christian Martinez from this company visited our home promptly, conducted an inspection, and verbally informed us that our shingles were outdated and several damages were present, including a missing shingle. He assured us that our roof could qualify for replacement through our insurance company. Due to our busy schedule, we postponed filing a claim until February of this year. Upon reaching out to Chris again, we filed a claim with the help of him. However, on the scheduled inspection day, the united roofing guy failed to attend, citing an accident as the reason, despite being informed of the inspection date in advance. Furthermore, he forgot to submit the inspection photos to the insurance company, which finally resulted in the rejection of our claim. Despite numerous attempts to contact him, Chris has been unresponsive. I am deeply frustrated with the lack of professionalism and customer service exhibited by UnitedRoofing. This negligence has not only resulted in a failed claim on my insurance profile but also led to a $300 increase in my home insurance premium upon renewal. It is unacceptable for a company to neglect its responsibilities and ignore a customer in need of assistance. I am compelled to share my experience and give UnitedRoofing a 0-star review for its failure to fulfill its basic duties and for its lack of support when it mattered most.

  Reply from the business

  Thank you for taking the time to share your experience with us. We sincerely apologize for the dissatisfaction you’ve encountered regarding the inspection and handling of your roof. Your feedback is invaluable, and we take your concerns very seriously.We are sorry to hear about the miscommunication and the missed inspection, as well as the failure to submit the necessary documentation to your insurance company. This is not the level of service we aim to provide, and we understand the frustration this has caused, especially given the impact on your insurance claim and premium.We appreciate your recognition of Christian's initial efforts, but it is clear that we fell short in our follow-up and support. We would like to investigate this matter further and address your concerns directly. Please reach out to us at [Your Contact Information] so we can work towards a resolution and restore your trust in our company.Thank you again for your feedback. We hope to make this right.

• 1 out of 5Brian Thomas2 years ago

  This company canvassed my neighborhood and signed a contract to install a new roof for me. Upon giving them my insurance check they have gone off the grid and will not return my calls. Be careful with these people, as of now they are committing fraud. I will change my review if they do as agreed and install my roof or return the funds.

  Reply from the business

  Dear Mr. Thomas,Thank you for sharing your feedback regarding your experience with us. We sincerely apologize for the initial lack of communication and the confusion that arose after your contract was signed. We understand how frustrating it can be to feel unheard, especially during such an important project.We are glad to hear that we were eventually able to complete the installation of your new roof, and we appreciate your acknowledgment of our efforts in making things right. The absence of communication on our part was due to the sales representative assigned to your job no longer being with the company, which unfortunately led to a breakdown in our service.If you are still willing to update your review, we would be incredibly grateful, as your satisfaction is important to us. We are committed to improving our communication and service to ensure that all of our customers have a positive experience.Thank you for your understanding, and please don’t hesitate to reach out if you need further assistance

• inspection22
• roof replacement18
• insurance claim assistance14
• kind staff4
• easy process4
• warranty4
• damage discovery3
• easy to deal with3
• quick work3
• missing shingles2
• siding repair2
• knowledgeable team2
• free inspection2

14 more of the 163 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5viswa kumar2 weeks ago

  Bill got my roof covered by my insurance company and they replaced it with a high-quality roof. It looks great proud of the service.

• 5 out of 5Anthony Hester3 months ago

  They did my moms roof and they got the insurance company to pay for everything we only had to pay our deductible, easy process

• 5 out of 5Marwa A6 months ago

  Dependable company with strong customer satisfaction

• 5 out of 5idman boosha year ago

  Couldn’t be happier with the roofing service! The crew was professional, quick, and did an excellent job from start to finish. Everything was handled with care, and the final result looks fantastic. A special shoutout to George—great to see …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank You so much for your feedback on our Roofing service. We are always ready and available to help you out whenever a roofing need is realized. Thank you again for the great feedback.

• 5 out of 5Debonaire Blua year ago

  I called them to repair/replace my roof, due to severe hail damage. Entire staff was friendly and patient, from the initial phone call, to installation. Work was completed rather quickly and they even came back to inspect, after the next thunderstorm. Best part is, my insurance took care of everything!

  Reply from the business

  Dear Debonaire Thank you for your fantastic 5-star review! We’re delighted to hear that you had a great experience with United roofing & exteriors llc Our team is dedicated to providing exceptional roofing, siding, gutters, windows, and solar solutions. We understand that navigating the storm damage process can be overwhelming, which is why we specialize in insurance claims to make it easier for our clients. Our expertise in handling the ins and outs of storm damage ensures that you receive the support and service you deserve. Your satisfaction is our priority, and we’re grateful for your trust in us. If you have any further questions about our services or need assistance with your roofing or home improvement projects, please don’t hesitate to reach out. We look forward to serving you again! Best regards,

• 5 out of 5Gilbert Gaiseya year ago

  They did a good job on my roofing

  Reply from the business

  Thank you for your 5-star review! We’re thrilled you had a great experience with United Roofing & Exteriors Llc. Our team specializes in roofing, siding, gutters, windows, and solar solutions, and we’re here to help with insurance claims and storm damage processes. Your satisfaction is our priority, and we appreciate your trust in us. If you need further assistance, feel free to reach out. We look forward to serving you again!

• 5 out of 5ebony whitea year ago

  United roofing was very helpful and professional they provided great service when it came to my family and I needing a new roof….. they were highly recommended and even came down to Richmond to service us.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for your wonderful 5-star review! We're thrilled to hear that United Roofing provided helpful and professional service for your new roof. It means a lot to us that you chose us based on recommendations, and we’re glad we could assist your family all the way in Richmond. Your satisfaction is our top priority, and we look forward to helping you with any future roofing, siding, or home improvement needs. If you need anything else, don’t hesitate to reach out! Best, United Roofing

• 5 out of 5Eric Lumpkina year ago

  These guys are the best they did an amazing job with my roof and I would highly recommend

  Reply from the business

  Thank you for your kind words! We’re so glad you’re happy with your new roof and truly appreciate your recommendation. It means a lot to our team!

• 5 out of 5Rob Bricea year ago

  A great company led by a quality leader. They always get the job done on time, correctly and efficiently. I couldn’t recommend a better roofing and exterior company. Highly recommended!

  Reply from the business

  Thank you for your amazing 5-star review! We’re delighted to hear that you had such a positive experience with our team. At United Roofing & Exteriors Llc, we strive to deliver quality service on time and ensure every job is done right.Your recommendation means the world to us, and we’re here for any future roofing or exterior needs you may have. If there’s anything else we can assist you with, please let us know! Best regards, United Roofing & exteriors llc

• 5 out of 5Dre johnsona year ago

  I recently hired United Roofing to replace the roof on my home, and I couldn't be more satisfied with the entire experience. From the initial consultation to the final inspection, every step of the process was handled with professionalism, transparency, and care. Their team was punctual, courteous, and highly knowledgeable. They took the time to explain all my options, provided a detailed and fair estimate, and kept me informed throughout the project. What really stood out was their attention to detail—both in terms of craftsmanship and cleanup. When the job was done, my property was spotless, and the new roof looked fantastic. They also helped me navigate the insurance process, which saved me time and stress. It’s rare to find a contractor that combines quality work with outstanding customer service, but they have truly delivered on both fronts. I would confidently recommend them to anyone in need of roofing repairs or replacements. They’ve earned my trust, and I’ll definitely call them again for any future work.

  Reply from the business

  Thank you so much for your incredible 5-star review! We’re thrilled to hear that your experience with United Roofing exceeded your expectations. From the initial consultation to the final inspection, our goal is to provide professionalism and transparency, and it’s rewarding to know we achieved that for you.We appreciate your kind words about our team’s punctuality, knowledge, and attention to detail. Ensuring your property was clean and your new roof looks fantastic is what we strive for. Additionally, we're glad we could assist you with navigating the insurance process to make things easier for you.Thank you for your trust and recommendation. We look forward to serving you again for any future roofing needs!Best regards,

• 5 out of 5Camille SmithEdited a year ago

  Roof was re-installed three-yrs ago. Excellent workmanship and materials. Roof still looks like new.

  Reply from the business

  thank you for been a value customer we truly love to know your roof still looks like new after two year.

• 5 out of 5Diana L Kellya year ago

  I was incredibly pleased with the entire process. I didn't have to deal with the insurance company. The contractors were genuinely nice, and they did an excellent job. I would recommend this company.

  Reply from the business

  Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team. It’s great to know that we could make the process easier for you by handling the insurance details and that our contractors met your expectations with their friendly service and quality work.Your recommendation means a lot to us, and we truly appreciate your trust in our company. If you need any further assistance in the future, please don’t hesitate to reach out!

• 5 out of 5Bety Siegela year ago

  This company is absolutely incredible and I’ve recommended them to all my neighbors. We had a man named Anthony working with us and he was the absolute sweetest guy. Made sure everything we could’ve possibly needed was taken care of . THANK YOU!!!

  Reply from the business

  Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team, especially with Anthony. He truly embodies our commitment to exceptional service, and it’s fantastic to know that he went above and beyond to ensure your needs were met.We appreciate your recommendations to your neighbors—word of mouth is invaluable to us! If you ever need assistance in the future, please don’t hesitate to reach out.Thank you once again for your support!

• 5 out of 5Janet Fisher2 years ago

  United Roofing is a first-class operation. United Roofing inspected my roof and gutters, complete with gutter cleaning, and everything was stellar and comprehensive, from their initial communication. They worked around my schedule and provided a free estimate/assessment. United Roofing's office manager, Bailey, responded to my initial inquiries, and she is exceptionally responsive, professional, and just so pleasant and great to deal with. United Roofing's technician, Joe, came by within a day to complete the inspection and gutter cleaning -- it took only an email to get things rolling. Joe is entirely knowledgeable, professional, and a super nice guy; he spent a ton of time going over every detail of my roof, gutters, and what preventative maintenance was necessary, and -- importantly -- what was not. That last part is huge; Joe and the company are honest about what you do not need to pay for until it is required. Most companies I've dealt with do not do that! United Roofing also sent me a complete set of pictures to see all aspects of the inspection. I give United Roofing my highest recommendation for all routine and comprehensive roofing and gutter work.

  Reply from the business

  Hi, Janet. Thank you so much for your kind words! We're thrilled to hear about your positive experience with United Roofing. Bailey and Joe are invaluable members of our team, and we're glad they provided the professional and responsive service we strive for. Your recognition of our honesty and thoroughness means a lot to us. We're committed to delivering top-notch service and look forward to assisting you with any future roofing and gutter needs. Your highest recommendation is greatly appreciated!

New Post: Ultimate Guide to Choosing the Best Roofing Material for Your HomeJul 10, 2026Learn more