Sutton's

8 of the 18 one and two-star reviews we hold, most recent first.

• 2 out of 5Teresa Heatha week ago

  The final work I would give a 4.5. However communication and project management would be zero stars. I would get a call that work would start, no one would show up, no call. Once work started, same issue, work would start then no one would return for weeks. I had to point out that only one side of my garage siding was done when the whole thing needed done, and siding was different colors. When I called for a status, sometimes someone would show up to do part of it, but the person didn’t speak English and so could not update me on what was going on. Project manager would not answer calls or return messages. At one point there was a 2x2 hole in the cupola on my garage that was left open and no one returned for two weeks to fix, then only when I called multiple times to complain. A piece of tyvek was put over it which blew off, and I had to call back again. All the while I having to clean up water that is coming in when it rains. No final walk through was ever done. This was siding on house and detached garage, gutters, 2 windows and French doors.

  Reply from the business

  Rene, thank you for your feedback. We’re glad to hear that you were pleased with the quality of the completed work, but we’re disappointed that the communication throughout the project did not meet your expectations. This was a multi-part project involving siding, gutters, windows, and doors on both the home and detached garage, and a project timeline was provided and discussed along the way. There were also times when our team had difficulty reaching you and coordinating access and scheduling, which contributed to some of the delays. That said, we recognize that there were times when our communication should have been better, particularly when schedules changed or additional work remained to be completed. We also take your concerns regarding the temporary opening in the cupola and the lack of a final walkthrough seriously. Those are areas where we could have handled the process better. After more than 80 years in business, we know that the customer experience involves more than the quality of the finished product. Clear and consistent communication matters too, and we will use your feedback to improve how we manage and communicate throughout future projects.

• 1 out of 5Dave Boysel11 months ago

  One star is pushing it. Scheduled windows, doors, and gutters. All was perfect until we meet the scheduling department or lack their of. No calls ... just installers showing up demanding I open the house for them to start while I am at work. Not gonna fly with me. So I take the following week off from work for this project to start. Was told I have the best installer they have coming out and it would be a week to finish no problems. Great lets do this. Well 4 weeks later we are still trying to wrap this up. Would have been done in the week that was quoted but unfortunately the "best installer" only works the hours of 11am-2pm daily because he has to travel. Now I am trying to get a door handle that is faulty replaced and I am getting the run around again. The only good thing that has come from this adventure is the sales man is a good guy. Just works for a bone head company IMO. Great price and product just terrible installation and scheduling departments.

  Reply from the business

  Hi Dave, we’re very sorry to hear about your experience. This isn’t the level of service Sutton’s is known for, and we want to make it right. Our team will be reaching out to you right away to better understand the situation and resolve it quickly. Once we’ve connected with you and addressed the issue, we’ll provide an update here.

• 1 out of 5Robin Greena year ago

  Entirely disrespectful ! Was getting 3 estimates for home repairs and new roof. They delayed the appointment time. I told Andy Ashbaugh what I needed done. He started taking pictures to get the size of the roof. He climbed up on the roof …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Robin, we’re truly sorry to hear about your experience — it’s not the level of service we aim to provide. If you’d like, we can arrange for another representative to visit and see if it’s a better fit. If not, we wish you the very best and hope the work is completed to your satisfaction.

• 1 out of 5Diana Metzger.a year ago

  The initial contact was the first of February with the estimate visit on 2/4/25. There was discussion regarding the existing covers that were installed with a slant for water runoff and had damaged metal edges which sealed the covers to the concrete wells which was my biggest concern! Knowing the two wells were a custom size, measurements were taken. The estimate came back with a total of $4726.62. I did not question the estimate nor did I ask for installation details which was my mistake assuming the new covers would be installed like the originals. I signed the contract and gave a check for $2400. On March 21 (6 wks. later) the new covers were installed much to my immediate dissatisfaction! Installers suggested I call their supervisor who came to the job site. #1 The covers were installed flat - with no slant. #2 One of the covers did not have a hinge (it could not be lifted from the inside or outside). #3 Neither cover was sealed to the edge of the window well leaving a space of 1.25 inches all the way around. #4 The sealant from the original covers remains on the white brick of the house. I was assured they would make things right until I was satisfied. I did not hear from them for 3 months. No conversation of how my concerns would be addressed until the day of the scheduled appointment on June 16th. On this date a new cover was installed with a hinge and a foam adhesive strip was sealed from underneath the plexiglass edge of both covers. Now I have received an invoice for the balance of $2,326.62. #1 The covers form condensation on the inside from moisture. #2 Weeds and spider webs are growing inside the wells. #3 The adhesive foam strips have come away from the warped plexiglass allowing debris to collected inside. #4 You must remove a small pin from the inside in order to lift the cover! To be continued !!

  Reply from the business

  Oh no! We are so sorry you are having issues, Diana. This has been escalated and we will contact you. (to be continued)

• 1 out of 5Bubsy Malonea year ago

  License plate 93 070 X needs to learn how to drive. Don't tailgate. Don't do 50 in a 30. Use your turn signal.

  Reply from the business

  We're sorry to hear about your negative experience, Bubsy. Safety is a top priority for us, and we appreciate you bringing this to our attention. Please know that we will address your concerns appropriately. Thank you for your feedback.

• 1 out of 5Kathy Ea year ago

  I told the sales rep during his visit that I went with a larger company specifically to minimize delays. The joke was on me. After a great deal of frustration and large down payment it was 4 months to get to this less than one day project. Never again!

  Reply from the business

  This review comes as a complete surprise to our team. On July 5th, you contacted us with this message online: "I have several projects, but the most important involves the 1.5-car garage. The rafters are twisting because not enough cross beams were used. I'd like an opinion on what it would take to fix before it collapses." Then, on July 8th, you inquired with this: "Cross beams in a 1.5-car garage; may also discuss quite a few other projects she plans to have done in the future." On July 15th, you had a new metal roof put on your garage by another company, despite signing a contract with us on July 8th. The company you hired did not remove the two layers of shingles before installing the new roof, which is a code violation. On July 15th, you also mentioned wanting to possibly replace your kitchen cabinets. We scheduled you for 9/30, which you agreed to. On 9/13, you called to inform us you needed to be present for a family member's surgery on 10/02 and asked how long the work would take to complete. You requested to have the job rescheduled to 10/08, which we accommodated. Your job was completed on 10/09, and you expressed to our project manager, Adam Shryock, that you were very happy with the work. Last week, you mentioned you would mail the check for the repair. All of our communications were documented in a contract, and you were kept informed every step of the way. Given your positive feedback, we’re uncertain why you would leave a one-star review after telling our project manager you were "very happy." Please keep in mind that our work is backed by a workmanship guarantee, and we fully stand by it. If you feel you were treated unfairly in any way, please give us a call. We will work towards your satisfaction always.

• 1 out of 5Haley FisherEdited a year ago

  We had an absolutely terrible time working with Suttons on new windows, siding, facia, gutters, exterior doors, and soffit. Our project was very large and we never felt prioritized by the company even when they were working on it. They told us 12 weeks turn around time. We put a deposit down in February and our project wasn't complete until September. Some of the workers at our house were rude, mocked me when my husband was around, and trampled many plants outside. The finished product is fine, but I will never work with this company again. Absolutely terrible customer service. You know it's really bad if I took the time to write a review. Edit to add : Thank you for the response below; however, it’s ultimately still discouraging that the nicest communication we received through this entire process is now on a public forum. The credit is appreciated but was ultimately the bare minimum.

  Reply from the business

  Thank you for sharing your feedback. First and foremost, we want to acknowledge that you have legitimate concerns, particularly about the delays in your project. We take full responsibility for not meeting the expected timeline, and we sincerely apologize for the frustration this caused. We understand how important it is to feel prioritized, especially with such a large project, and we regret that you didn’t feel that way throughout the process. Regarding the personal interactions you mentioned, we want to assure you that we do not tolerate disrespectful behavior at any level. We will be reviewing this matter with the staff members involved to ensure it never happens again. On a positive note, we’re glad that your house looks great. Our work is backed by a workmanship guarantee in addition to the manufacturer's warranties on all products installed, so if you or your family ever need anything, we are always here to support you. We also hope you appreciated the credit offered on your bill as part of our effort to make things right. Thank you again for bringing these issues to our attention, and we truly hope we can regain your trust in the future.

• 2 out of 5Jake Vancil2 years ago

  Good communication. Not good workmanship. Cut a lot of corners.

  Reply from the business

  Hi Jake, It appears that you are not a customer of ours directly; you purchased a home from one of our customers. We received a signoff and completion form from that customer. Our workmanship is guaranteed for our direct customers, as stated in our agreement. Thank you for your review of our services. We wish you all the best in your new home.

• siding98
• roof replacement75
• remodeling project31
• window installation30
• estimate29
• polite staff28
• efficient crew13
• storm damage repair12
• deck installation8
• exterior door replacement5

14 more of the 487 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5David Robertsa week ago

  Work was performed on time. Very pleased with the communication between the Forman and me. Job looks great. Definitely a five star job

  Reply from the business

  Thank you David. Your roof is guaranteed! We are a GAF Master Elite roofer and as you know, we back, our work. We so appreciate people like you. Communication is important indeed. Thanks for giving us the opportunity to serve you. Remember, we pay our customers for referrals too! Thanks again.

• 5 out of 5Jennifer Haberkorn4 weeks ago

  If I could give Sutton’s more than five stars, I would! From our first meeting to the final walkthrough, the entire experience was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Jennifer, thank you so much for your incredible review! Hearing that your new sunroom has become your favorite room in the house is exactly why we love what we do. It was truly a pleasure working with you, and we're grateful you trusted Sutton's with such an important investment. Our entire team—from the initial consultation and planning through construction and the final walkthrough—is committed to making every project as smooth and enjoyable as possible. We're thrilled to hear that our communication, craftsmanship, and attention to detail exceeded your expectations. Whether we're building beautiful sunrooms, replacing roofs, installing windows and doors, creating custom decks, updating kitchens and bathrooms, or installing new siding, our goal is always the same: deliver exceptional craftsmanship backed by our guarantee and treat every home as if it were our own. As we celebrate 80 years of serving homeowners this year, reviews like yours mean the world to our entire team. Thank you again for choosing Sutton's and for recommending us. We hope you enjoy your beautiful new sunroom for many years to come!

• 5 out of 5Jan Watsona month ago

  Jason Foster at Sutton’s helped us with the replacement of our hail-damaged roof and siding recently. He worked with our insurance company to get us the maximum benefits. Jason has been our go-to guy for many years. He is very knowledgeable. We highly recommend Jason AND Sutton’s!

  Reply from the business

  Thank you for the great review on Jason and the Sutton's Roofing Crew. We know you have choices and we appreciate you choosing Sutton's. Our work is guaranteed and we'll be here for you moving forward. (Remember, we pay our customers for referrals too!) Thanks again, Jan.

• 5 out of 5frank safranski3 months ago

  Had a great experience with Suttons, they were very helpful in explaining everything clearly and assisting with our insurance provider. The installation crew was great, friendly and left our yard very clear afterwards!

  Reply from the business

  Thank you for the 5-star review and kind words about the team, Frank. It was a pleasure doing business with you. As you know we have been installing roofing and siding since 1946. Now in our 80th year, we are even more thankful for customers like you. We're here for you moving forward and our work is guaranteed.

• 5 out of 5Debra Bubonic3 months ago

  Handrail for staircase was installed- I needed this quickly due to an upcoming surgery- the response was fast and the handrail was installed very fast- so greatly appreciated…..a big shout out to Phil for seeing that this got done- thank you so much for a job well done!

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you, Debra. We appreciate the opportunity to serve you when you needed timely assistance. We wish you all the best, and we're all here for you moving forward. Thank you!

• 5 out of 5Ed Cieslewski3 months ago

  Great work and finished quicker than I had anticipated. Will look to them for future work

  Reply from the business

  Thank you for the kind words, Ed. As you know, our work is guaranteed and we're just a phone call away always.

• 5 out of 5Hope Wright4 months ago

  Had old porch and steps removed and ramp built. Builders were good about keeping everything cleaned up, and were willing to accommodate requests when I needed to leave for any reason.

  Reply from the business

  Thank you for the opportunity, Hope. We appreciate you choosing Sutton's. We are here for you moving forward and our work is guaranteed. All the best to you and we hope the work makes things easier for all.

• 5 out of 5Miles Featherstone4 months ago

  We chose Sutton’s to replace our roof, siding and shutters based on a combination of Sutton’s reputation for excellent craftsmanship and the recommendations of previous customers. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the excellent review, Miles. We are very sorry about the nails. That is part of the job but if ever you feel our crew needs to come back out and do a better job, give us a call. We really appreciate you taking the time to give us your honest opinion. As you know, we are not perfect. We will stand by our work and fix our mistakes however. Plus our work is guaranteed. We are grateful to you and your family for giving us the chance to serve.

• 5 out of 5Todd Sowle4 months ago

  Great work as always from Suttons. Their team showed up on time, replaced my roof and removed the tear off dumpster, all in one day! Communication throughout the process was excellent.

  Reply from the business

  Thanks for the great review, Todd. We very much appreciate it. Your roof is guaranteed and we're all here for you moving forward.

• 5 out of 5Yvonne Hopper4 months ago

  Got a new roof after major hail storm damage last year. Looks good. Insurance with state farm big help.

  Reply from the business

  Yvonne, thanks for choosing Sutton's to help with your storm damage. We're glad it all worked out and that you are back to normal. We'll always come out and offer a temporary repair to prevent further damage for our signed customers. Plus, we document each step along the way when the new roof is installed. Bottom line, you're all set. Thanks for the opportunity.

• 4 out of 5Rachel Ferguson4 months ago

  We had 2 outside steps built (not included in attached survey). Very nice.

  Reply from the business

  Thank you for your review, Rachel. We appreciate you taking the time to share your feedback, and we’d love to know how we can make your next experience a five-star one. We review all feedback with our team each week to keep improving. Thanks again for choosing Sutton’s—we stand behind our work and guarantee it.

• 5 out of 5Edward Sims4 months ago

  Great work at a reasonable price.

  Reply from the business

  Edward, thank you for your review. We genuinely appreciate it. Our work is guaranteed and we are here for you moving forward.

• 5 out of 5Marion Rouanet4 months ago

  Over the years I’ve had work done by Suttons. Most recently I had the garage door frame replaced due to termite damage, a roof torn off and replaced due to leaks and drywall repair. I have only good things to say about the team at Suttons. Their office responds quickly to any communications and in a professional manner.The work ethic is exceptional as well as the quality of work. They arrive when they say, focus on the job, and properly clean up in an 8 hour timeframe. Having said that, there are times when things don’t go as they should such as undiscovered roof leaks. Suttons swooped in and replaced about a third of my roof immediately, eliminating any leaks. Not only did they replace the roof, they came in and repaired the ceiling damage at no cost. A $4000 job. The damage was there prior to new roof (the reason for the new roof) but because the ceiling still leaked and caused further damage Suttons took it upon themselves to do the repair. Kudos to Drew, Betty and Kyle for a job well done. Special shout out to Kyle for coming back to install my kitchen light…twice after the ceiling repair since I put it together wrong. Most important kudos to Rich! He managed the roof repair in a professional and gracious manner with no push back. Quality of work is important, but what is just as important is owning your work and standing by it which Suttons does. Suttons may cost a little bit more but what you get in return is a solid guarantee of a job well done. I appreciate everyone that came together to remedy the project and I look forward to doing more work with Suttons and especially with Rich. Next I plan to have my master bath remodeled….I will keep you posted.

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the kind words about our team, Marion. We truly appreciate you choosing Sutton’s—we know you have plenty of options. As you’ve seen, our team takes pride in doing things the right way. While no company is perfect, we stand behind our work 100%. And don’t forget—we reward our customers for referrals. Thanks again.

• 5 out of 5david koonce5 months ago

  Even though we had to reschedule 3 times because of bad weather, Suttons still happily worked with us to find a day that worked for us. The crew they sent out this week did a great job both the install and the clean up. They were also …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the excellent review, David. We are sorry for the reschedule dates. We are glad Hector and the entire crew made you a believer in the simple fact that we want to get it right. As you witnessed, we are not perfect by any means. We do guarantee our work and we will fix our mistakes. Thanks again for being such a wonderful customer. All the best!

Have Fun at the Illinois State Fair! There’s nothing quite like State Fair time in Springfield! For generations, families from across Central Illinois have made memories at the Illinois State Fair — riding the rides, seeing the animals, catching a concert, eating something you probably shouldn’t eat 😄, and spending a great day together. Sutton’s has been part of the Springfield community since 1946, and we’re proud to call Central Illinois home. From all of us at Sutton’s, have fun, be safe, and enjoy the Fair! 🎡 See you at the fairgrounds! #IllinoisStateFair #SpringfieldIL #CentralIllinois #Suttons #SpringfieldIllinois2 days agoCall now

• Licensed

  “…doors, decks, and remodeling, our licensed and insured team delivers dependable…”

• Insured

  “…and remodeling, our licensed and insured team delivers dependable…”

• Warranty offered

  “…roofing systems with superior warranty protection – for your peace of mind.”…”

• States years in business

  “…More than 80 years later, our family-owned team…”

• States a founding year

  “…(217) 528-3911 Springfield Roofing Since 1946 Springfield IL’s Trusted Roofing…”

• Free estimates

  “…Recent Projects Blogs Contact Us Free Estimate (217) 528-3911 Springfield Roofing…”

• Financing available

  “…a Consultation: 217.528.3911 Payments Financing Available Get a 3D Model Of Your Home Today…”

• Mentions the BBB

  “…Sutton’s maintains an A+ rating with the Better Business Bureau, is a…”

Their site also states: family owned.