Stronghold Restoration and Roofing, LLC

All 8 of the one and two-star reviews we hold for Stronghold Restoration and Roofing, LLC, most recent first.

• 1 out of 5Jackson Wilkins2 months ago

  We requested a quote from Stronghold roofing to inspect the siding on our home and replace damaged locations. We worked exclusively with Ken Gunter, project manager in trying to coordinate the work. Not only was he constantly unresponsive, but was repeatedly patronizing and rude to us over text. I am severely dissatisfied with the level of professionalism of the employees of Stronghold roofing. We will not be using their services now or anytime in the future.

  Reply from the business

  Jackson, thank you for your feedback. We have reviewed the project history and do not believe this review fully reflects the communication that took place regarding your siding project. Our records show multiple conversations and follow-ups … More

• 1 out of 5Alarich DistributingEdited 8 months ago

  very disappointing the way our insurance claim was handled by stronghold after several promises and confirmation that we will receive a refund back no matter what. It is unfortunate that the agreement made with stronghold was not honored …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Fouad, We appreciate the opportunity to clarify what happened. When your insurance initially stated a gutter replacement would be covered under your policy, we moved forward with the work based on that approval. Several months after we completed the work, your insurance company found a mistake in their initial approval due to a soft metals exclusion outlined in your policy. In our several attempts to come up with a resolution, you have been unresponsive to our communications. We cannot issue a refund for work completed due to a change in your insurance decision, as this is not something we have control over. We encourage you to call us to reach an agreement and continue your discussion with your insurance provider. We fulfilled our commitments and completed the work to our highest standard. Our goal is always to be transparent and do right by our homeowners, and we stand by the work we completed on your home.

• 1 out of 5Bruce Suna year ago

  Stronghold replaced the roof on my house on June 5th, 2024, and the experience was a disaster. They performed the work on a day of heavy rain, which nearly destroyed my entire home and caused significant financial losses to our house and personal property. The adjuster estimated the cost of restoration at around $300,000. In addition to this catastrophe, the roofing job itself was riddled with issues. These included numerous creased shingles, humps, ridge capping problems, damaged shingles with punch holes, loss of granules (signs of foot stepping without proper protection), and misaligned shingles with uneven spacing and non-straight lines. After consulting with roofing professionals, their conclusion was that, because of these widespread issues, the entire roof needs to be replaced.

  Reply from the business

  Bruce, We understand your frustration and we want to make sure that you and your family are back in your home safely and quickly. While Texas weather can change … More

• 1 out of 5Jenn Villarreala year ago

  Beware of a company that CLEARLY does not know how to read or obey clear signs. My door clearly says NO SOLICITING and well they left their long paper advertisement in my door handle. if a company can disregard the wishes of a non customer then how will they respect the wishes of the actual customer! BEWARE !

  Reply from the business

  We appreciate you bringing this to our attention. While we aim to share our services with the community, we also strive to respect homeowners' preferences. However, based on past guidance from local law enforcement, if we do not have a … More

• 1 out of 5Dana Ramos2 years ago

  Beware of this company’s guerrilla-like sales tactics!! One of their agents, Andres, told us he’d give us a free roof inspection. My husband agreed to let him. Andres came down and showed us two pictures of a small dent in the shingle from a hail storm back in May. I mean, literally, TWO whole pictures. He then proceeds to start filling out paperwork without explaining to us what he’s doing and what for. Come to find out, he filed a report with TWI. Nothing was said that if approved by the insurance company, we’d need to get a new roof within 6 months or we’d lose our coverage. Nothing was said about how much it would cost. Nothing was explained about anything of the process. TWI ended up sending an inspector out, who was very professional and knowledgeable, and told us that besides those two dents in the two shingles, our roof was in very good condition and he’d be surprised if they approved the claim. He even warned me that we have a high deductible that we’d be responsible for. Somehow, TWI ended up approving our claim, telling us it would cost about $20K to replace, and that’s when Andres starts to hound my husband about getting the roof done and getting both of the checks from the insurance company, totaling about $10K. He never once gave my husband a quote or even a ballpark figure. He was just so adamant about getting both of the checks! It all smelled incredibly fishy. So we ended up getting some quotes from other local roofing contractors with actual $$ figures for the entire scope of the work needed to be done and found that most of them charge about half of what TWI estimates are. We went with one of those contractors (Achilles), who was professional and clear in his communication, and got our roof replaced for a fraction of the insurance estimate. The moral of this long story is that 1) if you went with stronghold, you got ripped off and way overpaid; and 2) stronghold, among a lot of other roofing companies, has figured out that TWI will pay out well, s

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5Erica Ramos2 years ago

  My parents and life have taught me, that if i dont have anything nice to say, i shouldn't say it at all! They've both also taught me that, the world goes round, and tables turn. But most importantly they've taught me that, all of us will …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Erica, We completely understand your frustration and want to assure you we're still here to help. The quote we provided still stands, and we're happy to handle the work that falls under your workmanship warranty, including your floorboard and stairwell wall. We know it's been tough to find available contractors, so we've had no problem helping you find someone to handle the other repairs. Our referral is still ready and available to repair your French doors, windows, siding, and fencing. As it has been difficult to reach you, please contact our office at 713-553-9231 so we can move forward with your floorboard and stairwell wall.

• 1 out of 5Haidie Studio3 years ago

  Ryan Scarbrough came out and looked at our roof. Had a great talk but then he left and never heard back again for a quote. Was a nice guy but he totally ignored my messages. Very unprofessional. We ended up using another reputable company …

  Google cut this review short. The full text is on their Google profile.

• 1 out of 5messi goat4 years ago

  Be careful with this company.recently I use this computer for my roof replacement. They told me they will change all drip edge they charge me for all drip edge. Later I found out they did not change the drip edge for proof I have attached the picture. Please be careful using this company.

• insurance claim assistance51
• smooth process20
• hail damage repair19
• timely completion12
• shingle selection12
• new roof installation10
• hurricane beryl7
• quick installation6
• gutter replacement6
• flexible scheduling5
• free inspection3

14 more of the 31 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Allan Williams5 days ago

  Eric is a true asset to Stronghold, answered all questions and was spot on with explaining the process. Always prompt response to any questions my wife and I had. Great to know there are companies- individuals that put customer satisfaction to the front in everything they do. Thanks again !

  Reply from the business

  Allan, thank you for your thoughtful review! We're so glad Eric provided the guidance and communication you and your wife deserved throughout the project. We appreciate your trust in Stronghold and thank you for taking the time to share your experience.

• 5 out of 5Lori Doddsa week ago

  Shivani & Jeremy were outstanding in their professionalism. They came out quickly, accessed our roofing issues & made necessary repairs in record time. Absolutely will refer to our friends.

  Reply from the business

  Lori, thank you for the recommendation! We're happy to hear Shivani and Jeremy provided the quick, professional service you were looking for. We really appreciate you trusting Stronghold and passing our name along to your friends.

• 5 out of 5kimberly premazon2 weeks ago

  We have been fighting with insurance company for a couple of years and gave up, RobertAshwander came by and in less than a month we got our money and a new beautiful roof, Robert and his crew were very efficient and respectful, thank you so much Robert we are beyond happy in pearland texas

  Reply from the business

  Kimberly, thank you so much for sharing this. After such a long and frustrating road, we’re glad Robert was able to help guide you through the next steps and get your project moving. We appreciate you trusting Stronghold with your home in Pearland!

• 5 out of 5Marilyn Sitton2 weeks ago

  Floyd& Coty were the best ! They explained & guide me to choose the best roof at a fair price with my already high deductible. Floyd worked with my adjuster.Coty made sure the roofers /workers did their job ,checked on them most of the day they were working. We were pleased with the whole project. Thanks Stronghold🙌👍😉 …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Marilyn, thank you for the wonderful review! Floyd and Coty will be glad to hear this. We’re happy they helped you feel confident in your choices and kept a close eye on the project from start to finish. Thank you for trusting Stronghold with your home!

• 5 out of 5Steve BaxterEdited 2 weeks ago

  After Hurricane Beryl in July 2024, my insurance company denied a new roof stating it could be repaired. From the number of shingles I picked up from the yard after the storm and from subsequent storms and wind events the roof was not in good shape. In January 2025, while working on another roof in the neighborhood I met Andrew and Wanda of StrongHold and myself, my wife discussed with them the roof and that we were denied a new roof. Ironically our insurance company was at that time being investigated for denying replacement roofs in North Carolina after they were hit by a hurricane. They were also named defendant in a class action suit due to denying roof replacement and the CEO was hauled in front of Congress to answer for it. So Andrew climbed on the roof, was up there 30 mins, measuring, drawing chalk outlines indicating damage, took lots of pictures. Climbed down and told us “ we are going to appeal this”. We said fine and he explained in detail the process. It took 2 months, he kept us updated and boom April 13 he called and the roof was approved and we just had to pay the deductible! Up to that point we were no money out of pocket for StrongHold file the appeal, hire a 3 rd party appraiser and deal with the insurance company on our behalf. April 24 the crew started at 6:30am and worked till 9pm. They moved plants, furniture, covered everything including the pool, spa, beds. They were back at 8 am the next day to clean up, and you would not know they had been there. The clean up was spotless! We have a beautiful roof, well installed, top notch materials and warrantied till well past I’m gone. If you are in a situation like we were call StongHold ask for Andrew and you will be as happy as we are! I highly recommend them!!

  Reply from the business

  Steve, thank you for taking the time to share this. That’s a long road from denial to approval, and Andrew stayed with it the whole way. Good to hear the crew took care of your property and left things clean. Glad you’ve got a roof you can count on.

• 5 out of 5Jerri Sealy2 weeks ago

  Stronghold did a fantastic job on my mom's roof. They had it done in a day and would highly recommend them!!! Great price and her salesman, Neal was very professional and friendly

  Reply from the business

  Jerri, thanks for the review! It means a lot to hear your mom had such a positive experience with Neal and our team. We're glad the roof replacement was completed quickly and that she was well taken care of throughout the project. Thank you for recommending Stronghold!

• 5 out of 5lynn david2 weeks ago

  Cody was vey knowledgable of product or knew whom to call. Showed up when he said he would. Always professional

  Reply from the business

  Lynn, thank you for your kind review! Coty will appreciate hearing your feedback. Being dependable and making sure homeowners get the right answers are qualities we value, and we're glad that was your experience. We appreciate you choosing Stronghold.

• 5 out of 5John Young2 weeks ago

  Working with Stronghold was a nice experience. Eric was very hands on and pleasant throughout the project. We never had to wander about our project being complete in a timely manner. Any type of flaw was dealt with and addressed. We highly recommend them and if needed would not hesitate in using them again. With our roof installation Stronghold had to take off our solar panels and replace them after the roof installation was complete.

  Reply from the business

  John, thank you for the thoughtful review! We're happy to hear Eric took great care of you throughout the project and made sure every detail was addressed along the way. We look forward to helping you again if you ever need us!

• 5 out of 5Jason Norris2 weeks ago

  Great company. Easy to work with and very good craftsmanship.

  Reply from the business

  Jason, thank you for the great review! We're glad you had a positive experience and appreciate your recommendation.

• 5 out of 5Frieda Smith3 weeks ago

  This is an awesome company and the team Andrew and Wanda are incredible. Good communication and true to their word. The crew did a good job and finished in one day. The cleanup was great, no debris left behind. I highly recommend this company and the team for any roofing work.

  Reply from the business

  Frieda, thanks for the great review! Andrew, Wanda, and the crew will love hearing this. Getting the roof completed in one day is only part of the job, and we’re happy the communication, workmanship, and cleanup all delivered. We appreciate the recommendation.

• 5 out of 5Frances Vazquez3 weeks ago

  I want to thank Stronghold for doing an excellent job on my roof replacement. I'm very happy with the way that it looks. I especially want to thank Eric for helping me every step of the way in getting my roof fixed. I had a difficult time …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Frances, thank you for taking the time to tell us about your experience. We know the process after hail damage can feel overwhelming, so we’re happy Eric was able to guide you through the next steps and stay involved along the way. Most of all, we’re glad you love how your new roof turned out. Thank you for trusting Stronghold with your home.

• 5 out of 5Victoria Mundie3 weeks ago

  Stronghold did an excellent job installing our new roof. We worked with Eric and he was very helpful throughout the entire process. We even discovered a leak in our kitchen prior to signing a contract with Stronghold and Eric immediately …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Victoria, thank you for sharing such a thoughtful review. Eric’s quick response to the kitchen leak is a great example of the care he brings to his projects, and we’re happy the roof installation and cleanup left such a strong impression. We appreciate the recommendation.

• 5 out of 5Thomas Mason3 weeks ago

  I trust Andrew with Strongholds that is not something I can say for a lot of vendors.

  Reply from the business

  Thank you, Thomas! Andrew will appreciate knowing he earned your trust. Thank you for sharing that and for choosing Stronghold.

• 5 out of 5Allison DeTommaso3 weeks ago

  Andrew was fantastic to work with from start to finish. He was responsive and easy to reach anytime I had questions, and kept me updated throughout the whole roof replacement. The crew worked quickly and the quality of the work was …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Allison, thank you for recommending Andrew and our team. Being easy to reach and keeping homeowners informed can make a major project feel much more manageable. It’s great to know the workmanship matched that same level of service and that you’re completely happy with the result.

Commercial rooftops often include HVAC equipment, pipes, curbs and other penetrations. Each transition is an area where membrane condition, flashing and surrounding details deserve careful review. A commercial roof inspection can document these areas, identify maintenance needs and help property owners plan before an issue disrupts the building. Concerned about a commercial roof? Contact Stronghold to discuss an assessment.Aug 7, 2026Call now