SERVPRO of Lake Havasu City/Bullhead City/Kingman

All 5 of the one and two-star reviews we hold for SERVPRO of Lake Havasu City/Bullhead City/Kingman, most recent first.

• 1 out of 5Kelly McDonaldEdited a month ago

  Good morning! Good morning!

  Reply from the business

  Thank you

• 1 out of 5Mabel Souza2 months ago

  Servpro in Lake Havasu was assigned by our Insurance company to complete the rebuild of our home after a flood in our kitchen. Our experience with Servpro has been inconsistent and lacked the professional standard expected. The staff Jason …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  We're sorry to hear about your experience with our team and will address these issues with Jason, Devin, and Stacey to ensure better communication in the future.

• 2 out of 5Jeff Green3 years ago

  Had Devin from Servpro come to our house, he smelled like Weed and was so rude.

• 2 out of 5Toni GauEdited 5 years ago

  Not the best experience. Electronic checks are a no go and pay by credit card they upcharge you.

  Reply from the business

  when your home experiences water damage like yours did, it is very important to call SERVPRO right away rather than waiting like you did, so that your insurance will cover your claim. In your case, you had water damage in October, and didn't call until later in November for help. We provided excellent service to your home. Then when your insurance denied your claim, we discounted your bill. It is advisable that in the future you contact your insurance immediately when situations such as these occur. In this case, the work done by SERVPRO was superb, however the billing experience was difficult, which we understand that causes hardships. Insurance providers work off of immediate timeframes for reporting water damage.

• 1 out of 5Tambra Momi5 years ago

  We had a honey bee infestation in our crawl space up in the eves of our roof. We had Barons come out and take care of the bees but they don’t remove the honeycomb or hive. Well this needs to be done. Serve pro advertising stated that they took care of this but upon calling was told that no one in this area does that. Very disappointed. Hired a handyman to remove this for me and thank goodness I did. It can cause all sorts of damage to your home.

  Reply from the business

  Hello Tabra- I want to apologize for your frustration in trying to find someone qualified here in LHC To remove a honeycomb or beehive. Due to city ordained policy it does require a certified person to do this & here at SERVPRO, with our teams focus being repairing water and fire damage in properties, we do not have a city approved person to handle this task. I will be happy to research for you, who is the appointed LHC person and reach back out to you. Thank you kindly, Shelly Stone SERVPRO SMM for Mohave Co/ LHC Here is what I found: Bees controlled in LHC 844-461-0568 Also- your review is always appreciated It is rough to receive a 1 star review solely because we are legally not approved to do the needed task for you. We wish you the best in getting this taken care of for sure and if our fast response and the reference I shared to you so you can get proper assistance is satisfactory, May I ask you to update your rating on this review? We will certainly give our best to you any time you have a need for a service we actually are able to provide. On or Facebook and other sites there is a services available list provided and removal of beehives is not on that service list. Have a great rest of your week, SS

• punctuality6
• diligent staff4
• thoroughness4
• customer care3
• debris cleanup2
• helpful employees2
• flooding2
• cost2
• packing and moving2
• technicians2

14 more of the 53 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5Kyle Abal2 weeks ago

  Hi adrianne

  Reply from the business

  Thanks for sharing your feedback, Kyle! Our team is dedicated to providing top-notch service, and we appreciate your support.

• 5 out of 5Rosey Ponce-Weber5 months ago

  Daniel from Servpro was awesome and very professional. He was kind, friendly, respectful and went above and beyond his duties. He deserves a big prize

  Reply from the business

  Thank you for your feedback on Daniel's exceptional service! We'll make sure to pass along your kind words to him.

• 5 out of 5Patrick Nunez11 months ago

  Classy people. Spoke with Jon and he couldn’t have been more accommodating. I would recommend this company just based on his treatment of people. Patrick Nunez Globe Life

  Reply from the business

  We're so glad you had a positive experience with Jon - we'll make sure to pass along your feedback!

• 5 out of 5Anthony Stahmera year ago

  Thank you Madison, Marty, Cory, Adam the servepro staff that helped with our roof leak. Thank you Madison, and Marty for packing up our furniture and things storing it, and bringing it back to our home, and setting everything up for us.Phenomenal job

• 5 out of 5RISE Companiesa year ago

  The job isn't even completed yet, and we are beyond impressed with the customer service and attention to detail Devon & the SERVPRO team has shown us. Would use these guys again in a heartbeat!!! Thank you!!

  Reply from the business

  We're so glad to hear that you're impressed with Devon and our team's customer service and attention to detail! Thanks for the positive feedback, we look forward to completing the job for you.

• 5 out of 5Margaret Hughesa year ago

  Immediate and excellent service even on Sunday. Adam, Jason, Gavin, Brodie and Luis were so kind and professional to our tenants. We were relieved to know we were in good hands.

  Reply from the business

  Thank you for sharing your positive experience with us. We'll let Adam, Jason, Gavin, Brodie, and Luis know about your kind words.

• 5 out of 5Cindy Castella year ago

  I recently had my carpets cleaned by Servpro. Cory made the appointment advised me of what to expect. Service was prompt. I was worried about a few stains and he had already assessed them and was effectively treating that problem. I was very impressed with the outcome pleased with the cost and I’d highly recommend SERVPRO for your carpet cleaning needs.

  Reply from the business

  We're so glad to hear that you had a positive experience with us! Cory will be delighted to know that you were impressed with the outcome. Thank you for recommending SERVPRO for your carpet cleaning needs!

• 5 out of 5Randi Novaka year ago

  OUTSTANDING water mitigation team My experience with SERVPRO cleaning up and drying my flooded home was spectacularly brilliant! SERVPRO’s water mitigation team of Ethan, Caleb, and Luis were courteous, punctual, proficient, diligent, and hard-working, Oh, I left out expeditious, as they finished the work of water measurements, photos, packing and moving stuff out of the way, removing floor boards and drilling holes for drying, removing an entire great room laminate floor (even under the piano), removing a drenched carpet from a walk-in closet (after they removed the closet contents) and placing many fans and dehumidifiers throughout my home, all in less than six hours. I didn’t have to lift a finger! The follow-up work of Jason and Ethan was exceptional. One or both came by every day for the next three days to meticulously monitor water levels, ensuring that the house was drying properly. During follow-up, they would move fans and dehumidifiers around as needed from areas that had dried to areas that still had moisture. When all was dry except for one wall area, they removed the equipment except for two fans. I must add here that SERVPRO cares about safety as they duct taped the equipment power cables to the floor so nobody would trip on them. Now that’s professional! The next day the manager, Adam, thoroughly inspected my home. Water measurements were zero everywhere! He removed the last two fans and did some last minute clean up. Oh, yes, photos were taken each day of follow-up as well as day one of mitigation, so the whole process was well documented. SERVPRO is super organized, that’s for sure. My AAA insurance desk adjuster recommends SERVPRO. He says SERVPRO works well with insurance companies. The field adjuster who inspected my home also recommends SERVPRO. He says SERVPRO is competent and trustworthy. And I *highly* recommend SERVPRO because SERVPRO is perfection! I look forward to SERVPRO handling the reconstruction now that my home is dry. PS: I had use

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the detailed feedback! Our team at SERVPRO is committed to providing excellent service, and we're glad you had such a positive experience with Ethan, Caleb, Luis, Jason, and Adam. We'll make sure to pass along your kind words to them.

• 5 out of 5Janet Dennisa year ago

  This company is the only call you need to make if you want expert friendly caring customer service, just for starters. Ok when you are in dire straights in the throws of a catastrophic event call servpro Havasue. Alex answered the phone was so kind and listened and reassured me they will be here as soon as possible and they were. They showed up in force, ready to take control of all aspects of this situation like worker bees!. I was in shock about my house flooding. Everyone of them were competent knew what needed to happen and got it done. They were all so polite and caring about me and my house and my stuff. They took me by the hand and reassured me and helped me thur it. They all worked together like a machine and they all knew their jobs and handled everything. Gavin was efficient knowledgable and by the book, Jose, my god such a hard working guy! Luis, Jason, Caleb all so great. I feel so lucky to have Adam always ready to help with any and all things I needed to know and answer all my endless questions! With no surprises. I am grateful for this co. Dont waste your time or money on calling anyone else. Servpro in Havasue will get your job done right. This is how you run a company. Janet. Bullhead city

  Reply from the business

  Thank you for your amazing feedback, we truly appreciate it! We'll let Alex, Gavin, Jose, Luis, Jason, Caleb, and Adam know about your kind words.

• 5 out of 5Sherry Bidwella year ago

  Words cannot express my gratitude for Adrianne and Kerry at Servpro! They are professional, trustworthy, accommodating and will go beyond the call of duty to help you. I would highly recommend them!

  Reply from the business

  Thank you for your kind words! We'll make sure Adrianne and Kerry know how much you appreciate their exceptional service.

• 5 out of 5Steve Templea year ago

  The crew was prompt, professional and caring. They did a wonderful job of cleaning up all of the debris and sanitized the entire crawl space under our recently purchased park model home. I highly recommend this crew for all of your cleanup needs!

  Reply from the business

  We're thrilled to hear about your positive experience with our crew! We'll be sure to pass along your kind words to them. Thank you for recommending us!

• 5 out of 5Tammie Ellwooda year ago

  Thank you, Servpro for such a fantastic professional job. Kind courteous professional. I cannot thank you enough. Devon, Derek Chris, and all the young men we’re absolutely wonderful.

  Reply from the business

  We're thrilled to hear you had a great experience with our team, especially Devin, Derrick, Chris, and the crew. Your kind words mean a lot to us. We're here for you anytime you need assistance. Thank you for choosing SERVPRO of Lake Havasu City/Bullhead City/Kingman!

• 5 out of 5Kacee Halla year ago

  Adam from Serv Pro in Lake Havasu was a 10/10. From the moment we met at the property to even weeks after the work was completed, Adam was there to answer any questions I had and explain every step of the process. The timeliness of his responses, his knowledge and professionalism were unmatched. To duplicate him in every business dealing would make the world a better place. Thanks Adam and I look forward to working with you again in the future.

  Reply from the business

  We're thrilled to hear about your positive experience with Adam! We'll be sure to pass along your kind words to him. Thank you for choosing Serv Pro!

• 5 out of 5Buffi Trenta year ago

  They are very responsive and thorough. Servpro put my fears at bay and made me feel comfortable the whole time.

  Reply from the business

  We truly appreciate the feedback, and it’s great to hear that our team, especially at Servpro, provided you with peace of mind during our service.

After a wildfire, that persistent smoky odor in your home is not just unpleasant — it signals that microscopic particles have bonded to porous surfaces including drywall, insulation, wood, and fabrics. Standard cleaning products cannot reach these embedded compounds. Professional smoke odor remediation requires a multi-step process using industrial air scrubbers, thermal fogging, and surface deodorization treatments. SERVPRO of Lake Havasu City/Bullhead City/Kingman technicians are trained to deploy the right combination of equipment and techniques based on the type of smoke exposure and affected materials. Do not assume the smell will fade on its own. Ask us how professional remediation can restore your indoor air quality. Aug 7, 2026Call now

• License number shown

  “…Commercial : 326775 General Contractor License : 326775 Residential : 326775 SERVPRO of Lake…”

• States years in business

  “…What began as a small painting business more than 50 years ago has grown into a nationwide…”

• 24/7 emergency call-out

  “…Call your local SERVPRO® today for 24/7 emergency service. Commercial Water…”

Their site also states: states a founding year.