Roof Tile Custom Specialists

All 2 of the one and two-star reviews we hold for Roof Tile Custom Specialists, most recent first.

• 1 out of 5Linda M4 weeks ago

  I was very impressed with this company and its employees right up until they gave me a final invoice that was $14,000 over our approved contract price for total roof replacement of a roof that is about 2/3 Spanish tile and 1/3 membrane and all but $700 of the total $56,500 original total price already had been paid over 6 weeks. Then in disputing the unapproved billing for dry rot repairs in violation of state law, I asked for a copy of the permit. My work was completed two weeks after my husband died on May 18, but the permit is dated June 29, the day after I requested it--also in violation of state law. Now they apparently are not seeking to finalize the permit while they squeeze me to pay for unapproved work. Be aware, they are very nice people but if they make a mistake they don't want to admit anything.

• 1 out of 5Tom Gorski6 years ago

  We just moved to a new house and the inspectors said there were a couple tiles broken. Since there was a warranty on the roof, the previous owners called, and emailed, multiple times to get the tiles fixed. No response. We moved in and I had called and emailed multiple times, to have them come out and, and after multiple calls and emails they finally came out to inspect, just as I was leaving. I could not stay so I asked them to call me with status. After a couple days with no response I called them, and waited for a call back, which I did receive finally. They gave me bad news saying that there were a lot of tiles that were caulked together, which is not good, and that to fix I would probably need the whole roof replaced! Which is strange since I was told that they were the only company that had worked on the roof. So I asked for a detailed report with this information, and pictures, in it so I could go back to previous owners for some clarity. This bad news was baffling to me since the home and roof inspections that we had done by other companies did not mention anything about the supposed caulking issue. Again no response. Multiple phone calls, "how can we make you smile?", and emails later still nothing, no email or call. Last contact was to just get someone to come out to talk in person and show me the issue and nothing! This has been going on for two months now and I am done with them. I can not comment on their work, but if it is anything like their lack of communication, it is not good. They probably ignore warranty work since they do not make any money on it.  I do not know how they are still in business.

  Reply from the business

  Thank you for your feedback. We sincerely apologize for your experience and appreciate you bringing this to our attention. Our goal is to provide high-quality service, and it's clear that we fell short in your case. Thank you again for your input, as it helps us improve our services.

• communication3
• tile roof repair2
• roof tiles2
• dry rot2

9 more of the 11 reviews we hold text for, most recent first. We do not hold every review Google has.

• 5 out of 5ima tinmantt6 months ago

  Highly recommend, very professional, knowledgeable.

• 5 out of 5yeung Yu8 months ago

  The roof tiles were damaged and shifted due to recent storms. The establishment provided a reasonable repair plan and carried it out before another major storm arrived.

• 5 out of 5David Younga year ago

  Contacted Roof Tile Custom Specialists to repair section of home tile roof which was leaking. Original owner along with his grandson, now owner, both came out and recommended work needed. Along the way it was determined that other work …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you so much for taking the time to leave us such a nice review. We are thrilled to hear that you had a positive experience with our roofing services. Your satisfaction is our top priority, and it is wonder to know that we met your expectations.

• 5 out of 5Michael J. Milleta year ago

  On time with quality work and a reasonable price.

  Reply from the business

  Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our roof repair services. Your satisfaction is our top priority, and it's rewarding to know that we met your expectations. We truly appreciate your trust in our team and your kind words. It was a pleasure working with you, and we’re glad to have been able to help with your roofing needs. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help! Thanks once again for your support.

• 5 out of 5Nancy Moorea year ago

  These people communicated with us competently. They explained the process. The did tell us that that they might find some dry rot and what the hourly cost would be to make repairs. The installation went smoothly.

  Reply from the business

  We truly appreciate your trust in our team and your kind words about our communication with you during your roofing project. It was a pleasure working with you, and hope if you need further assistance or have questions in the future, please do not hesitate to reach out. We're always here to help.

• 5 out of 5V M2 years ago

  Good customer service.

  Reply from the business

  Thank you for the wonderful review. We appreciate your trusting us with your home.

• 5 out of 5Jim Moita5 years ago

  Frank and Carl are professionals and know roof tile installation better than most. …

  Google cut this review short. The full text is on their Google profile.

  Reply from the business

  Thank you for the time we have been able to work together. We appreciate your business.

• 5 out of 5Chris Carmichael5 years ago

  Frank and Carl did great work with their team on our roof. They were easy to communicate with through the entire process. I would highly recommend them if you are looking for a tile specialist.

  Reply from the business

  Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the roof repair and our team’s work. It means the world to us knowing we could help protect your home with quality service. If you ever need assistance in the future, don’t hesitate to reach out—we’d be honored to work with you again!

• 5 out of 5Blythe and Gray Buetzow5 years ago

  We have used the professionals at Roof Tile Custom Specialists on three different occasions to correct mistakes made by a previous owner. Carl, Frank, Cara, Lupe and the rest of the crew are true professionals. They are responsive, patient and deliver what they promise. No one, other than RTCS are allowed on my roof.

  Reply from the business

  Thank you for the opportunity to work with you. We appreciate your business.

• Licensed

  “…We are California licensed (#966925) and fully insured with…”

• Insured

  “…are California licensed (#966925) and fully insured with Workers’ Compensation. Old…”

• Warranty offered

  “…Our Custom Sealed Flashing are guaranteed for 10 years or we repair it for…”

• States years in business

  “…Our over 41 years of experience have taken old world…”

Their site also states: license number shown.